Dealer 2-Year Rating

Overall Rating

1.4 / 5
Customer Service
1  
Friendliness
3  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1.4  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Check your lugnuts before leaving their lot!!

By UPSET CUSTOMER on 8/10/2018 at 2:27 PM. Helped by Service Advisor.

We had our Dodge truck in for an oil change and tire rotation. Pretty simple, right? WRONG!!! Their "ACE" mechanic didn't tighten the lugnuts on one wheel. Of course, driving it home the wheel fell off. It bounced across traffic and hit a van, sending both passengers to the hospital. Not one time did we hear from any management person. We called numerous times trying to talk to someone about repairs to our truck. Since we didn't hear from anyone at Courtesy we hired an attorney because they would NEVER return our calls. They had a secretary call us one time, but that is not who we wanted to speak to! $1,000 later and 4 months later, we finally had our truck back. Our attorney informed us they refused to pay for our attorney fees and we will have to take them to court to get any money returned. We don't have that kind of money, so we are totally screwed!!! If only someone from management would have contacted us, that would have made a difference. They obviously didn't care enough about us as a customer. I am assuming they took care of the other people's hospital bills since we haven't heard anything from those people. Oh, and my husband received a ticket for the wheel coming. Something about improper equipment...Absolutely a nightmare dealing with this dealership!!!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Uncaring take your money and run

By Alert3 on 4/27/2017 at 7:17 PM. Helped by mark.

Have bought 2 new vehicles and one used in past three years never again. The 1995 Camaro z28 that we bought had a windshield leak paid 300 dollars to have their body shop repair while at the shop they managed to tear half exhaust off and refused to fix now 2 months after windshield repair it is leaking worse than when it was taken in and after contacting dealership they refuse to honor their repair work looks like they dabbed some stuff that has washed away have not driven car because in process of fixing up but bottom line they worked on it did substandard repair now will not back their work no pride just after as much money as they can wring out of you would hope to see a vacant lot where they are now

I would not recommend this dealer.