Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Prompt friendly service

By RoseTynt on 10/19/2018 at 8:23 PM.

Every question I had was quickly answered via text or phone call. Continued to contact me after the purchace to ensure i was still happy with the vehicle and had no further questions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Overall a good experience

By Cricks on 10/19/2018 at 5:30 PM.

Chris was a great salesperson. He made the buying experience easy and painless. Covert service leaves a bit to be desired though. Our first experience with service is making an appointment two weeks in advance in order to get a loaner car. I did not have that problem when I owned a BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris wa as amazing.

By marsh8CU on 10/17/2018 at 10:21 PM.

Thank you so much for your help. My visit was awesome. I love my car and I loved chris attention to detail. Again amazing experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2018 preowned Cadillac XT5

By R. E. D. on 10/12/2018 at 1:17 PM.

Extremely stress-free experience! Chris was fantastic to deal with- no pressure and very attentive to all details. Returned all phone calls promptly. All paperwork ready to go when we arrived from 15- hour trip to pick up car. Finance manager extremely professional and friendly. Will recommend to all our Iowa friends- worth the travel!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Outstanding car buying experience!!!

By Tiger on 10/6/2018 at 6:33 PM.

Everything was perfect! Chris did a great job finding us the right car and then getting our deal done! Super experience! Would definitely see Chris the next time we buy a car! Plus..... Jake did an outstanding job showing us how everything on the XT5 worked!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

great experience

By landedowell on 9/29/2018 at 4:46 PM.

my experience with Chris was great! he got everything done for me very quickly so i didn't have to sit around. he was extremely helpful and i love my car!

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price

Car buying experience

By brent, tj on 9/27/2018 at 3:57 PM.

The service was great and Chris was so helpful. I absolutely love my new car. Thanks so much for helping get the car we reallly wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best vehicle buying experience!

By GK xt5 on 9/7/2018 at 8:27 PM.

I was treat with respect & dignity. Never rushed, and lots of education provided. I liked how I was encouraged to ask questions and my needs were taken into consideration.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By Grannysharon on 8/29/2018 at 5:29 PM. Helped by Jason Shaw.

Bought a 2014 SRX two months ago. I had a couple of minor issues and brought it into Jason Wolk for service. He was so helpful and took extra time making sure that I was completely satisfied. Then there is Jason Shaw, the sales manager, who went the extra mile to make sure that I was happy with my purchase. Couldn’t ask for a better person to make a deal with. Jason Shaw and Jason Wolk are definitely assets to this dealership!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience - knowledgeable sales representative

By fjvanco on 8/24/2018 at 4:28 PM.

I recently walked into Covert Cadillac after a friend had recommended it. I had the pleasure of working with Bradley Allen. He showed me around the lot and answered all of the questions that I had regarding the vehicles I was interested in. Bradley wasn't overly pushy and he gave me information on a variety of small SUVs that helped me to understand the difference between the vehicles and to see the benefits of each. I'll definitely be back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kenneth Ruiz - Sales

By Donna L. on 8/2/2018 at 4:27 PM.

Kenneth is the best sales person I have ever done business with. Although I didn’t exactly get the sales price I was hoping for the experience was wonderful. Kenneth is a no pressure guy. He is honest, kind, calm, & follows through thoroughly, not to mention his integrity. Top notch! No doubt future purchases will be directed his way. Thank you Kenneth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely the best used car purchase experience, ever...

By Black Betty on 8/2/2018 at 4:56 PM.

Recently had a total loss of our other car and had to replace it. My wife new exactly what she was looking for. As soon as we arrived, the Covert Family took great care of us. They resolved all of concerns on the spot. Chris and Jerry were professional, courteous and downright hospitable. Thank you all for a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and lots of help !

By Sandy K on 7/20/2018 at 2:33 AM.

My deal was slightly complicated but Chris Tropiano made it so easy and pain free to put me in another beautiful certified pre-owned Cadillac. He helped me 3 yrs ago with a great trade in deal and he helped me again by putting me in another amazing car. i love my Cadillac and I highly recommend Covert. I was treated respectfully and honestly in both deals. I truly appreciate having someone I can trust in this business !

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Will never do business with!

By CrunchyBlack on 7/18/2018 at 10:32 PM. Helped by Jackie.

Was in the middle of working a deal on an Escalade esv when they ended up selling it to another customer. I was purchasing the vehicle from out of state and already had a loan in place along with sending them my insurance, DL and other information. Jackie is great, but the manager there and the other salesman who snaked her should have been in better communication with her. I won't do business with a dealership like this and I wouldn't recommend anyone else to do so as you can see they're about money and not good customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2016 Cadillac SRX

By Dellguy on 7/13/2018 at 1:51 AM.

Working with Chris Tropicana was the best experience I’ve had buying a used car. He was professional, tenacious, courteous and instrumental in finding the perfect solution to my needs. I would happily buy another car from Covert Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First taste of Texas

By Lwusar01 on 7/1/2018 at 12:15 AM.

Fresh off a plane from South Korea and went into car search mode. Wife knew she wanted a car but wasn’t sure on the make. Cory swept in an immediately offered assistance. He suggested a model based off what she was looking for that might suite her needs and ended up making a sale. His hospitality and expertise more then exceeded our expectations. We had some finishing touches that the car needed and Cory went above an beyond to make sure that we were taken care of. Definitely recommend him in the future. Thanks for the great experience and our first taste of Texas!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent pre-owned car buying experience

By tharwood on 6/30/2018 at 7:05 PM.

Chris Tropiano was great to work with. He was friendly and very thorough answering all of my questions and gave me plenty of time with the car so I could make a great decision. I had only ever bought cars through private sellers before so I was nervous about buying a car through a dealership, but things couldn't have gone better. Really an excellent buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect Car Buying Experience

By Matt on 6/16/2018 at 7:44 PM.

Corey was awesome, he understood the parameters I had and helped work to get me into the right car for my family. I will definitely keep buying from Corey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience!

By Another Happy Customer on 6/6/2018 at 6:48 PM.

We found a Chev Camero online late Sunday night and early Monday morning a call from Cory came in... by that same afternoon we drove from Houston to Austin to buy our New (used) car. Cory stayed late after the dealership had closed to make sure we test drove the car and that we were completely satisfied and that our car buying experience was unbeatable! Cory Rutherford is by far one of the best Sales Consultants in the car business. His fantastic customer service and knowledge of the vehicle made the purchase process so smooth and stress free. Thank you Cory for answering my #99 questions and most importantly, THANK YOU for your military service, my family and i greatly appreciate it. Another happy customer, Eloy and Connie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Internet purchase

By Dennis on 6/4/2018 at 7:02 PM.

I recently found pictures of a beautiful used Buick Enclave at Covert Cadillac and we were in the market for a newer one. I inquired and was promptly called by their internet manager The following morning, as I had made my inquiry after hours, I was contacted by a very pleasant young man named Cory Rutherford. I live approximately 300 miles from their dealership in Austin, Texas and was planning to come look as it Never crossed my mind to purchase without hands on and driving . I spoke at length with Cory who assured me it could be done quickly and without worry over the phone ( Scary) so I scoured the pictures finding a few blemishes and asked Cory to look it over for me. He did and sent closeup pictures with assures that they would make it look new. This car was for my wife and she’s picky so I was nervous. Cory and I came to deal on Thursday afternoon, he said I’d have it Saturday afternoon and Friday they fixed the blemishes and delivered it to my door Saturday afternoon. It was beautiful and the drivers were very courteous and professional. My fears were put to rest due to Cory being a man of his word and doing what he said he would do, ( quite unusual in the arena of automobile sales). I highly and most definitely recommend Cory Rutherford and Covert Cadillac and will do more business with them in the future. Sincerely Dennis Sartin

I would recommend this dealer.