Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By YEP579 on 12/13/2017 at 9:25 PM.

I was searching for SUV's online and found one at Covert Cadillac. I visited one afternoon with Roger Kress and he told me that vehicle had been sold the night before. Disappointed, I asked Roger what else he had available in the same category and he showed me a trade that just came in. It was exactly one of the SUV's I was looking for. After a one minute negotiation, we settled on an extremely fair price and I picked up the vehicle the next night. Much to my surprise, they outfitted the SUV with brand new tires when I took delivery. I never asked them for new tires but it was Covert's way to win a lifetime customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great approach, stellar service

By Jay on 12/8/2017 at 6:41 PM.

My wife and I had phenomenal experince across the board with Covert. Chris took a very professional and collaborative approach that we appreciated. Great experience from beginning to end!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

****Excellent Service and Easy buying Experience****

By AL2020 on 12/6/2017 at 9:21 PM.

I had the pleasure working with Roger Kress and Bob Larimore. Roger contacted me as soon as he found out from online form that I submitted about Mercedes-Benz which I was interested in. The whole process of communication and setting up time for test drive and ultimately buying the car was effortless. Roger was very flexible with a great smile. He provided me more information that I asked for which helped me and saved me lots of time (Carfax, cost comparison, market research ETCs). Throughout my experience I never felt like he was pushing me, which made me more comfortable working with Roger Ross. He was very respectful and people person. When it came to negotiate the price, Bob Larimore was very reasonable. I bought 14 cars in last 20 years for my personal use. One of the thing I loved about Bob was that he was very respect and didn't have ego, and never gave me a straight face which most managers do at any dealership. Bob negotiated with me very respectfully multiple times, and ultimately made me a very happy customer where I felt win-win situation for both family happy and Rob Larimore, the cost of the car was excellent. Wanted to thank both Roger Kress and Bob Larimore.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best

By jmcmillen19 on 12/2/2017 at 8:46 PM.

It's been a long standing joke in my family, "Car needs new tires, it's time for a new car." I've been dong this dance for a long time and it's been a loooooong time since I've had a car buying experience that was this much FUN! Covert Cadillac just earned a lifetime customer. I'm in sales and I know that means more than the money spent. When I say these guys worked at getting me the best price for my CTS V, I mean it. And it didn't stop after I signed. Armen after the fact found me an even better rate and lowered my payment even more! Totally blown away by my experience deal with these guys. Definitely go check these guys out for your next purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great team!

By wfish on 11/27/2017 at 10:42 PM.

This is our second car from a Covert dealership. There was an issue with the car but they took care of it immediately, gave us a loaner for the weekend and even delivered the car 2 hours away. Everyone is super nice and courteous. Definitely will continue to use Covert.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome service!

By Teeny on 11/18/2017 at 6:22 PM.

I had just relocated from California and needed a car ASAP. I went there to buy a Toyota Camry and ended up buying a beautiful Mercedes that had the same mileage and only couple thousand dollars more. Cory was completely professional and was very knowledgeable about cars. I felt totally comfortable buying a car there. I never once felt pressured or in a rush to make a decision. He was patient and I thank him for that. As far as Arman in finance, he knows his job from A to Z. He explained everything in detail and it was uncomplicated. All in all, the best car buying experience I’ve had! Monica

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptionally fast and efficient

By Braden 101 on 11/7/2017 at 5:00 PM.

Cory was able to locate my car and process paperwork via long distance phone at an exceptional rate. Within 24 hours I was in my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My BEST car buying experience!

By Tevin Hartline on 11/14/2017 at 12:37 AM.

Today I found the best truck for me at Covert Cadillac in Austin, TX. I've dealt with many dealerships and salesmen in the past while car shopping, and I have to say that this was the best experience I have ever had when purchasing a vehicle. Cory Rutherford and Arman Khachatryan were incredibly nice and very professional. Cory made sure the process went as smooth as possible and made sure I was well taken care of while I was there, and really made my buddy and I feel very welcomed. He explained everything in detail to me throughout the entire process, and made sure I understood everything. I will start with Covert with any future vehicle purchases & recommend Covert to anyone I know who is looking to purchase their next vehicle. I would rate 10 stars if I could! My family & I love our new truck and all thanks goes to Cory Rutherford and Covert Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfied!

By Papitos0324 on 11/13/2017 at 8:26 PM. Helped by None.

Contacted dealership via email; received response from Mr. Kress immediately! Asked a few questions and he again responded very promptly. Provided an estimate on my trade-in vehicle (which assisted me in making the decision to purchase the Equinox from Covert Cadillac instead of another dealership). We set up a time and date to meet and all was finalized within 3 days. Great service from both Mr. Kress and Mr. Duran (Financial Department). Both gentlemen were efficient, professional and more importantly, made my experience with Covert Cadillac a delight!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Buying A Car Was Actually Fun!

By Michael A. on 11/13/2017 at 6:47 PM.

Chris, Bob and the Covert team were great fun to work with! Very polite, gave us a great deal, and really made the whole experience fun. Can't wait to buy another car from them! Well run dealership, probably the best in America, at least the best I've ever seen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car-buying experience!

By Autogma17 on 11/12/2017 at 5:35 PM.

Entire process from start to finish, excellent! Connie Matthews was very professional, knowledgeable, and delightful. All others with whom I interacted were a pleasure to work with as well. Buying a car isn’t always a positive experience, but I felt I could trust-thus enjoy-the process. And, most importantly, trust the result!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Pressure Sales

By Richard on 11/12/2017 at 2:13 PM.

I have had bad experiences with car salesmen before so when my wife and I went shopping for cars I fully expected it to get confrontational at one point or another. We went to Covert first. The salesman was fantastic. Not only was he not pushy, he was very knowledgeable. You could tell he knew his stuff. He answered all of our questions promptly without hesitation. Covert has a real asset in Roger and Armen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Stagliar on 10/26/2017 at 11:38 AM.

Chris handled both the selling of my old car and the buying of my pre-owned Cadillac with great professionalism. He knew I wasn’t sold on the interior color, and he compensated me in the final price which was awesome. I think I got a great deal, which is all you can hope for. Thanks Chris and Covert Cadillac!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By AdrianaMarie on 10/21/2017 at 8:34 PM.

I personally try to stay away from salesman as much possible, but my experience with Covert Cadillac was great. Our salesman Cory was very kind and not at all aggressive about the sale. He was also very knowledgeable regarding the vehicle. It is obvious that he goes out of his way to help his customers, as if they are friends of his. They also had the best deal available in the area which was an obvious plus. I would absolutely recommend this dealership, especially if you are dreading buying a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best in the Business!

By ndhibbs on 10/17/2017 at 9:53 PM.

Provided Bradley Allen with our criteria, and shortly thereafter we had options presented to us. Found the car we wanted, but changed our mind and went with an SUV. Throughout the process, Bradley made the process simple and enjoyable, and now we are driving the dream!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Salesman EVER!

By ASkwiat on 10/12/2017 at 4:14 PM.

So I am the type of person that doesn't have a whole lot of patience and I don't have a lot of time to waste... that is why I go to Bradley Allen when I need to buy a car. He is the best!! Not only is he awesome, but everyone at Covert Cadillac is so friendly and the financial team is on point. When it was time to purchase the vehicle we were in and out in 45 mins!!! No hassle and no unnecessary questions. The truck we just bought is the second vehicle we have bought from Bradley and we could not be more pleased!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris Tropiano

By Bascoboy on 9/27/2017 at 6:49 PM.

Chris responded to my Auto-Trader email from the evening before by 9am the next morning. He asked all the right questions and helped me get info about a car in Bastrop. My wife and I met with him the next day and he made us feel relaxed and appreciated. We knew we would end up buying from him within the first 5 minutes. Wish there were more people in the world like Chris! Sincerely, , Glenn Gruetzner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"I never thought I would own a Cadillac!"

By Brenda L Taylor on 9/22/2017 at 6:10 PM.

I called up Chris Tropiano a few weeks back for the third time in 2 years looking for a nice reliable car for my daughter Jackie. My son JR purchased a 2009 SATURN AURA 4DR from Chris before he left for college and my oldest daughter JoLinda purchase a 2013 FORD FOCUS 4DR when the 2009 VOLKSWAGEN TIGUAN SPORTS WG, skipped a timing chain last spring. I call on Chris Tropiano because it is more important to me to work with someone who has good work ethics and is not pushy and over barring than it is to find the perfect car. Jackie and I started our search online and then went into the dealer to test drive a Toyota Yaris, but quickly decided the car was too small and decided to look further. We took a walk around Covert Cadillac to check out the rest of their used car inventory and then there it was, An electric blue 2014 CADILLAC ATS 4DR! WOW, THE PERFECT CAR AFTER ALL!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Buyer1234 on 9/21/2017 at 12:05 AM.

We had an excellent experience at Covert. Chris was very friendly and helpful. He made the car buying process pain-free. Would definitely do business with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpfull!!

By Mike810 on 9/13/2017 at 8:59 PM.

Cory made the experience buying a vehicle from out of state very easy. When it came to describing the vehicle I had full confidence that I was getting the right one. If anyone is looking for a vehicle out of state or in state this is your man!

I would recommend this dealer.