Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.1  
Friendliness
2.2  
Overall Experience
2  
Price
2.6  
Quality of Work
2.3  
Service
1.3  

Dealer Reviews

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Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bad bad service experience.

By Brian on 9/28/2019 at 6:51 PM. Helped by Paul Dickensheets.

Had to take truck in four times for the same problem. Running boards will not come down. 2017 F250. Expensive truck. Waste of time having to constantly come back to dealer

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not truthful

By Joe on 9/28/2019 at 1:32 PM. Helped by James and Kristen.

They lied to me about a deal so I wouldn’t go with another dealership. The sales manager never even bothered to call me back. I was trying to buy a 90k car. They should stick to selling the cheaper cars and leave the luxury cars to the professionals. Sales person was Kristen and the Manager was James.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disrespectful, deceitful dealership

By Sr3 on 7/31/2019 at 7:50 PM. Helped by Bob Nadeau.

I saw an online ad for an older Toyota Corolla and made an appointment to test drive it. When I got there, I found that the car was completely mislabeled online, for ex: the ad said the car was a manual transmission, it was an automatic, the ad said it had a CD player, that player was broken. The car wasn't even cleaned when I got there and the salesman told me that it hadn't been through their service department yet. They just got the car and threw it straight online trying to flip it. HERE's where things get BAD. The car drove alright and me and the salesman, Bob Nadeau, agreed on a price on the condition that I could have it inspected before money went through. He agreed and told me that their service department would look at it and if there were major problems they didn't want to fix, the deal would be off. The next day, Bob called me and said everything was fine, I called Auto PI and they went out and found serious problems with the transmission, $1,500 repair at best, several thousands at worst. When I called Bob Nadeau back, he wouldn't even acknowledge the problem and said "we sell old cars as is," never mind the fact that his service department was supposed to catch such a big problem and call of the deal once they found it. So when I expressed frustration and told him that I felt his dealership had wasted my time and the money I paid to have the car inspected he hung up on me. Such childish behavior. So at best, this place is incompetent, and at worst they're flat out thieves. STAY AWAY!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Salesman bully

By NoBullies on 7/23/2019 at 9:44 PM. Helped by Wendell Tanner.

My 72 year old mother went to purchase a new vehicle from Wendell Tanner and was bullied to the point of tears. Shame on them!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lousy, unfriendly, disrespectful Service Manager

By TXjusten on 7/25/2019 at 1:19 PM. Helped by Service Manager.

We have purchased many F150s in the past and since this new service manager started, we have had nothing but trouble. Having to wait 2 months for parts is just one thing, but having to wait 2 days to have a keylock reset, is ridiculous. He told her that first come first serve is his policy without consideration of the size of service. So an engine overhaul comes before a keylock reset or oil change? How unprofessional and unorganized do you have to be to not see that this is the wrong approach. On top of that our employee was ridiculed by the service manager, when she complained. We have over 40 trucks and will look for another service center. Get your act straight.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service

By Zpace85 on 7/20/2019 at 3:36 PM. Helped by Service.

Brought my car in for a simple oil change , I showed up at 7am when they open. Was told it would be an hour and half. 3 hours later I am still waiting. This dealership does not care about their customers at all there service department is a joke. Terrible service when I told them how insane it is to wait 3 hours for a oil change they just shrugged me off. I will never bring my car or truck here again. I will make the drive to Georgetown to go to a dealer up there. You have lost a loyal customer for the last 5 years . All of staff who work here on Saturday do not seem to care at all no one apologized just said oh well. At end it took them almost 4 hours for the oil change. Took them another 20 mins after it was done to pull the car around.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Waited 2 1/2 hours for An Oil Change!!

By Las on 6/22/2019 at 2:33 PM. Helped by Random Female service advisor.

Covert is open on Saturdays - first come, first serve. We were first in line. The service advisor said 1 1/2 hours. That seemed excessive to me, but okay. It has now been 2 1/2 hours and we are still waiting.!! This is the worst service ever. You would think that if a vehicle is promised in 1 1/2 hours and it is going to be longer than that, someone would come and let us know, but not a word! I went to look for the service advisor and couldn’t find her! Horrible service! Never again!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooks

By Bill on 5/29/2019 at 7:40 PM. Helped by Mr Covert.

Be careful. They will have you sign up for extra coverage like GAP insurance and then they do not actually file for the GAP insurance with Ford Credit like your signed contract shows. We'll be taking them to court to settle a large GAP insurance claim soon.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bad Taste

By Joe on 3/11/2019 at 2:49 PM. Helped by Nobody would wait on us.

We have a Lexus and the dealer has great service and clean showrooms and service area. After reading Lincoln's pitch on the web about picking up one's car for service we thought we would give Lincoln a try. At Covert, there was no parking, dirty showroom and dirty cars. Went to the showroom and waited 1-1/2 hours but nobody wanted to wait on us no matter what we tried. So, we left.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight Talk

By Garyt on 1/10/2019 at 9:04 PM. Helped by Tim Elliott.

My sales person was Tim Elliott and what I really enjoyed about him, was that he sold me the car I wanted and there wasn’t any haggling or negotiating a better deal. He knew what was in the car and that’s how we approached the deal. They are in business to make a profit, but they are also in the helping business as well. He went to work for me and I could see that and appreciated it when we did our final paperwork! Tim stay in the business and keep that country twang in your voice. Thank you, Gary

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Covert advantage plan

By Msmith on 1/2/2019 at 5:34 PM. Helped by Morteza saberi , the person who typed up the contract as well.

We bought the vehicle right before we moved and the salesman talked us into a service plan . He stated No reason not to do it you can take it to any ford dealership and you get money back on your 1st maintenance. So not true! I call to schedule 1st maintenance at a ford dealership only to be told that you have to take it to the place where you bought the car! I can’t believe how shady people can be . We called the dealership to complain but no one returned our call :(

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

I had a very good experience this week buying new F150.

By Pudge97 on 12/15/2018 at 3:48 AM. Helped by Brooke Lambert.

I just bought a new f 150 from Covert. I did internet research for the truck I wanted and found one at Covert for the best price in town - I was somewhat hesitant doing the internet search because of past experiences being swarmed by sales people. To my pleasant surprise I was not besieged by Covert sales staff as a result of my search and vehicle inquiry. I just had one call from Chris in internet sales who put me in touch with Brooke Lambert. Brooke set up a convenient appointment for me to come in and test drive the truck. When I got to the dealership Brooke took me to the truck immediately and gave me the keys for a test drive. Over the following two hours she got me a good deal finalized without trying to sell me add-ons. Brooke was very professional, no pressure, no games, easy to reach via text and phone. She even offered tips and advice on financing. The Sales Manager Will also stopped by to introduce himself and check on how the deal was moving. I drove home a beautiful new F150 Lariat that fit exactly with what I was looking for and at the price I was shopping for. If you are looking for a new Ford I would recommend calling Brooke Lambert at Covert Ford on Research Blvd.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Tammy Lemoine on 1/8/2018 at 3:29 AM. Helped by Brian Harms.

I am new to Austin and was nervous about going to a larger dealership to purchase my vehicle. The vehicle I wanted was purchased by someone else. Brian worked with me until I was able to get the vehicle that best suited my needs. I will continue to do business there. Everyone at Covert was very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Carguy on 1/7/2018 at 7:38 PM. Helped by Bert Sheppard, Elmo Domingue.

Sales people were very friendly and personable. Very professional. This is second vehicle bought from this dealership. We will come back again to buy another vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT DO BUSINESS WITH THEM!

By NisKri on 11/28/2017 at 6:17 PM. Helped by Thorne Smith.

The finance side of this dealership so to be completely disorganized, rude and just unable to do their jobs. I worked with Thorne Smith and did not get my plates for 7 months because even though everything was fine with Ford Credit he kept saying I owed money. I still do not know exactly where this went but ended up paying just so I could get my plates. He bullied me into paying the money and then insulted me telling me that "he didn't expect me to know where the money is going," and "it is complicated to understand." I feel ripped off and insulted. This place also had me sign the papers 2 different times because they forgot to have me sign certain at the dealership and then "Forgot" to get my first payment from me before I left the dealership. This place is absolutely a mess and I CANNOT recommend it to anyone. DO NOT go here!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Jason0156 on 10/18/2017 at 2:33 PM. Helped by Kristen.

When you got to Covert Ford make sure you ask for Christine. She was prompt and expedient with every part of transaction. the small issues that arise where quickly taken care of.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Deceptive and incompetent sales staff

By Jensch on 9/3/2017 at 5:34 PM. Helped by Brooke.

I rarely feel the need to comment on a car dealership's customer service or lack thereof, but found this dealership's service so poor that I thought others should be warned. I had been corresponding with the associate and scheduled an appointment to view a Ford Explorer the next morning with the intent to purchase. It was a two hour drive -- and not very easy to find gas with a current shortage after the hurricane. I messaged her a couple of times prior to leaving that morning and she let us know she was there. What she failed to tell us was that the vehicle was not and had been part of a trade dealership. Once there, they offered "comparable" vehicles then offered to ship it back from Killeen (with the extra mileage) and the price now was $1900 more on their website than it had been been the previous day (I had the screenshot to prove it). I have a quote now to have the same level vehicle shipped to my door from Oklahoma and still save almost $1000 over their best price after all the hassle. Incompetent and deceptive staff and a waste of our day and gas to get to their store. I advise everyone who values honesty and integrity to take their business elsewhere.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Unorganized, inept management, and rude sales staff

By needatruck on 6/16/2017 at 9:19 PM. Helped by Joel Vall...something.

Covert Austin advertised a new car online-- on their own website-- for a decent price, but then quoted me a price several thousand dollars higher as "bottom line" in person. When I pointed to the ad, Joel the inept salesman yelled at me, "I already told you... this is our bottom line". So I left. Nobody wants to be treated like that when considering making a major financial/life decision. My wife talked me into returning a few minutes later to speak with the sales manager, who revealed that the vehicle wasn't even available... because the dealership "Owner" decided he wanted it for himself. Totally unpleasant experience. I'll never return myself, and I suggest you find some place more professional to buy your vehicle from too. Sarcasm: Sorry for trying to buy a car "as advertised" Covert. Nobody there struck as me being a quality/ethical individual. I had wanted a NEW vehicle but will probably now buy used and from a private party now just so no slimy car dealers benefit from my purchase.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesmanship of Jeff Shepard

By SusanPruett on 5/12/2017 at 2:53 PM. Helped by Jeff Sheppard.

I've never met a salesman like Jeff. Best I've come across in my life. .Professional, personable, caring,...and he's still working to find what I want.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

False advertising, incompetent employees

By Natalee on 5/5/2017 at 7:47 PM. Helped by Manny and an Internet Manager.

I have been in the market for a new car for sometime now, not because I want one, I love my current car, I'm just afraid she's on her last leg and I'd like to purchase a new one before she full on croaks. Not needing a new car immediately has given me the luxury of taking my time and shopping around. I've had my eye on a new Ford Focus hatchback and did my research on features, pricing, etc. Covered all the bases. I found the perfect model on the Covert Ford website which listed the selling price as $17,777. The price was great, and I, not having purchased a new vehicle in some time, assumed I had just lucked out and stumbled upon a sale. I visited the dealership today and worked with Manny, who was polite and helpful. I have no issues with him. However, I did confirm the selling price several times and brought in a print out from the website clearly showing the listed price. I test drove the car, provided evidence of pre-approved financing, and we agreed on a price and monthly payments. They took my current car for appraisal and I signed an agreement stating I would purchase the new car today based on an anticipated appraisal estimate. This paper also listed the selling price of the new car as $17777. But then Manny came back and told me that the Internet Manager had "fixed" the price online. He had also scratched out the agreed upon price he wrote on the appraisal agreement and listed another. Apparently, the previous Internet Manager made a lot of mistakes and the price would actually be $3000 more than originally listed. They refused to honor the price that was listed when I came in. Yes, they literally raised the price $3000 two hours into the buying process. I understand mistakes happen. However, if you make the mistake, you take the loss. Period. This felt like a bait and switch, and was, frankly, insulting. Could I have looked at another model with a lower price? Sure. Could I have just agreed to the higher price? Sure. But this experience left such a bad taste in my mouth, I couldn't bring myself to buy any car at Covert Ford, ever. Incompetence is not something I can get over in a situation where I'm about to sign a contract and spend thousands of dollars. Listing one price and then demanding another, crying, "Whoops! Our bad!" is beyond incompetence. It is unethical, it is deceitful, and it is devious. Shame on you, Covert Ford. And to anyone considering buying a car there, please do your research, get them to confirm, confirm, confirm and don't fall for the same false advertising crap I did. You may just lose two hours of your life and end up with a strong desire to just take the xxxx bus, rather than deal with shady car dealerships and their "mistakes." I suppose I should have known better than to hope for an honest, competent, or even ethical, car dealership. But hey, that's MY mistake.

I would not recommend this dealer.