Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with my new truck.

By Truckbuyer on 2/20/2019 at 5:00 AM. Helped by Armando.

Had a great experience with Karen and the staff at Cowboy Toyota. They really went out of their way to get me the best deal possible. Left there with a new truck! Highly recommend these folks if you are serious about buying a car or truck! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Super Internet Purchase

By WestTex on 2/19/2019 at 7:15 PM.

Found a used, low mileage 4Runner online. Pictures were numerous and very clear, showing the vehicle was in excellent condition. Pleasant negotiations with Billy Goss via telephone resulted in an agreeable price and I drove 350 miles to finalize the payment. Transaction couldn't have gone smoother. Now three months later I'm still very happy with Billy and Cowboy Toyota for outstanding customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smoothest Car Purchase Ever

By armidamar on 2/18/2019 at 10:15 PM. Helped by Andrea George.

I logged on to the chat Sunday night to inquire on a used car, and the Internet Sales Manager Andrea George, emailed me back immediately to schedule an appointment first thing Monday morning. We got to the dealership test drove, got financed and were out within a few short hours. No haggling required because they have the instant best price listed. Andrea was super patient during the test drive when my sons foot got a little heavy. She made us feel extremely comfortable with the entire process since it was my son's first financed car. We could not be happier and will absolutely return for our next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Positive experience

By Sheila on 2/14/2019 at 2:09 PM.

Working with Karen at Cowboy Toyota was not only painless; it was positive. Even before I walked into the dealership, Karen established a friendly and professional relationship with me via e-mail and texts. Karen is super-easy to work with, and she spends all the time necessary to ensure that my purchase was seamless and satisfying.I recommend Karen and Toyota Cowboy as the place to go if you are considering purchasing a Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer for life

By laz351svt on 2/13/2019 at 12:13 AM.

This is my 3rd vehicle that I’ve purchased at Cowboy Toyota and thru Salesman Raul Flores. All three times of purchase have been very easy; from choosing the right vehicle, color, package, to negotiating and finally finance with Richard Breaud. I highly recommend dealing directly with both of these gentlemen as they have both made it very pleasant to deal with. I will definitely be a customer for life. And will be returning for sure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless purchase

By BCMax81 on 2/6/2019 at 2:33 AM.

I was able to get in and out in under an hour and get the car for the price I wanted. Great to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Thorough and patient

By CarBuyerLT on 1/30/2019 at 8:22 PM.

Karen was awesome, walking through all the available options and answering every question I thought of. The process was smooth as soon as I made a decision and the transition to finance was equally painless. Richard made sure I knew exactly what I was getting into and made sure to do what he can to get me the best deal, beating my bank's APR by 2%

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Give Cowboy Toyota a visit & you won’t regret it!

By ApolloNioSR on 2/1/2019 at 3:17 AM. Helped by Ahmad, Walter and the big boss owner.

We had a very good, accommodating and well served experienced with Cowboy Toyota thru Karen Schlatterer! Give them a try and you won’t regret it esp with Ms. Karen who is very sincere and customer oriented and you know that she is such a hardworking person but still makes sure that all your needs are met. Kudos also to their big boss owner who is very straightforward & customer focused! They will listen to you & we never felt harassed or being pushed to buy. My 9 y.o daughter even remarked Karen as “she’s very nice mama” as we went home with the new Sienna! To add up their finance Ahmad is very smart and helpful in our transaction. So congrats this dealership is exemplary!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Satisfied customer EP on 1/31/2019 at 2:13 AM.

I love the buying experience I had with Ms.Karen Schlatterer. We have a particular vehicle we want and she took the time to look for it since they didn’t have it in their dealership, she explained the pricing and she also showed us different selections available base on our need and budget. We didn’t feel any pressure to buy a vehicle at that time and we feel that she was honest and will give us a good deal without the bargaining. After we bought the RAV 4 Adventure she took the time to explain the features and showed it to us hands on, she also help set up our entune. It was a great experience. Thank you Karen. With finance, we also love working with Richard B. He was very helpful and honest even when we were their very late on a Saturday evening. The team we dealt with was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Manal on 1/31/2019 at 1:26 AM.

Me and my husband had bought a car through Karen, she has been very patient, understanding, and professional. She puts the clients’ need ahead of anything else. Loved dealing with her and will difenetley recommend anyone to buy a car through her!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Manager ever!!!

By Mohannad on 1/31/2019 at 12:39 AM. Helped by Emad.

As it was my first deal on a brand new car, the experience I had with Karen was indescribable, I do not think I will ever find a treatment like this one. She was so patient and worked so hard to make me happy and satisfied. I difenetly recommend her. She was even staying late just to make everything happen and up to our agreement!!! I wish her all the best in her career!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best CustomerService!!

By marie szczesny on 1/30/2019 at 12:48 AM.

Karen was relentless in helping getting the perfect truck! So appreciate her hard work on Finding what we needed ! Great price great service. Amazing ! Good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By 143erp on 1/28/2019 at 6:20 PM.

First of all I hate buying cars. Dealerships always have bullies and intimidators. I usually might have brought a car home because I needed the car but for sure it makes my blood pressure high dealing with jerks. This is the second time I worked with an awesome Fleet Manager. The first one dead of cancer and I miss him. Karen was very helpful, reminded me of the kind hearted people in the medical field. She gave a reasonable quote and showed us what we wanted. My son got a RAV Adventure 2019. I am looking forward to purchase another car through her for me, family and friends. I strongly believe she won’t disappoint when saving time and money in a dealership without popping an artery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By BCox2019 on 1/27/2019 at 4:12 PM. Helped by Ahmad Alaani.

Excellent customer service, friendly and knowledgeable staff. Working with Tobias and Pedro was awesome (we ended up purchasing 2 vehicles). Definitely worth the drive from Fort Worth to Cowboy Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would highly recommend

By bubba7918 on 1/26/2019 at 9:07 PM.

This is the third vehicle I've purchased from Cowboy Toyota. I have never been disappointed with their staff or service. They have always responded in a professional manner and provided me with great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Andrea14 on 1/26/2019 at 8:27 PM. Helped by Ahmad.

Pedro was my salesman and he was extremely helpful & patient with me! He worked hard to show me all the cars that might work for my situation and to explain the process of trading in my vehicle. Ahmad was my finance guy and he was so good at taking the time to explain everything to me before I signed anything. Overall, this is my second time at cowboy Toyota & each time I’ve experienced great customer service from everyone who works here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rodney houston

By Cgrnvil on 1/10/2019 at 1:24 AM.

He was awesome. We would do business with him again in the future. Happy happy happy.. thank you so very much for easy service! Happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pedro is the man!

By crystal.hamberlin on 1/23/2019 at 8:18 PM.

I wasn’t fully sure that I wanted a Toyota when I first came to the dealership. But after meeting Pedro and driving the 2019 Camry, I was like 95% sure. Went and test drove a few other on the list, but nothing made me as happy as the Camry, and no other salesperson was as awesome as Pedro. He let us test drive both the V6 and the 4 cylinder camrys so I could decide which engine was best, and even the Rav4 just because I *might* want an SUV. Once I made my choice of the V6 Camry, Pedro made everything smooth. They had to get exactly what I wanted from Longview, but you would have though it was no big deal from how easy they made it for us. Best car buying experience in the world!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No haggle and very accommodating

By Phill83 on 1/23/2019 at 1:47 PM.

They let us test drive numerous vehicles to decide what we wanted. They ended up trading with another dealer to get the exact model and color. They were able to answer every question or concern we had with patience and helpfulness. We didn’t haggle over price at all. They gave us fair value for trade in on first round and even came down on the new car without us asking. I never had to ask for a money change at all. Pedro Flores (sales) set excellent expectations on pricing and with everything in general. Richard Breaud (finance) was able to answer our concerns easily and didn’t push us on “extras” that usually they try to sell us. He gave us the options and let us decide. Not pushy! Very happy with the experience we had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great 2019 Rav4 purchasing experience at Cowboy Toyota

By SW on 1/22/2019 at 6:11 AM.

Great experience working with Karen in purchasing our 2019 Rav4! Karen went out of her way to help us find just the right vehicle with features we wanted at the right price. Ask for Karen in Sales and Shelley for post purchase service and you will be glad you did. They provide you with outstanding customer service and follow up, treating you like cherished family.

I would recommend this dealer.