Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My experience was exceptional!

By 121EXINGTON on 10/15/2018 at 5:54 PM. Helped by Service.

My daughter brought her vehicle in for service and they treated her very well. The work was done very quickly and efficiently. Looking forward to my next visit!

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Oil change

By Savannamcc on 10/15/2018 at 5:51 PM. Helped by Do not know names of the ones I worked with.

Work was done, car was not vacuumed out as has been in past times. I assume all work was done, but was disappointed the car was not cleaned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great people very curtious staff

By Hyundai supercar genisis on 10/11/2018 at 12:20 AM. Helped by All service Department And Mechanics.

.loved it they will send a parts man 123 miles to get my part absolutely kick xxx no other dealerships do that super great people .For people need to understand have patients they are busting their buts for all of us as customers thanks Glenn MCDANIEL

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff, in and out quick!

By driggs632 on 10/9/2018 at 7:52 PM. Helped by Service department front desk and mechanic staff.

I scheduled a 0700 appointment for an oil change and decided to wait, the staff offered to take me anywhere I needed to go, although my Tuscan was finished before I could finish my complimentary donut and coffee. Any place that cares enough to provide quality coffee and a good assortment of donuts over opting for a dozen plain gets my vote!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By GKIMES05 on 10/9/2018 at 7:35 PM. Helped by Service dept.

Had my veloster serviced. Very pleased with results. Car was ready within the time limit I was told. And they washed and vacuumed my car too !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast service

By Donahuetl on 10/7/2018 at 7:40 PM.

The service is convenient fast and always a pleasure dealing with them. They keep u informed on qhat is going on and before doing anything else they notify you first

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Mickey on 10/5/2018 at 5:34 PM. Helped by I’m sorry but I can’t remember any names and I didn’t save the receipt as there was no work done and no charge but everyone I've had contact with in the service department over the years have been helpful knowledgeable and nice!.

I went in to have them check my navigation app. They listened to my concern ,checked it out thoroughly and gave me an excellent recommendation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine service

By cathyweathers on 10/2/2018 at 6:52 PM. Helped by Braxton was very helpful with scheduling and check in. Very friendly..

Appointment was for routine service with the 15000 mile service added in. Crain was very helpful with scheduling, work was done quickly and even washed my car. Always hspot with Crain.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Hassle Free!

By COZYDRANCH on 10/1/2018 at 7:11 PM. Helped by Braxton Davis.

The check in and out process was seamless and user friendly. Braxton took care of everything that I asked for and made suggestions about important items I hadn't thought of, and they were able to include those services while they had my car. I will definitely be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was very fast and efficient

By SHARONCURE110 on 9/30/2018 at 5:29 PM.

Very friendly people,I love the car wash and vacume..every service wonderful service..i like the coupons for oil changes that are sent to my house helps me out alot .. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jamie on 9/29/2018 at 6:03 PM.

It was an awesome experience. Rocky the Service Manager is great and the GM Chris Bunch is amazing. Thank you so much for the great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best around

By ehawgs03 on 9/28/2018 at 2:40 PM. Helped by Braxton.

Crain Hyundai of Fayetteville has the best service department in the area. They take excellent care of my vehicle and as a bonus it even comes back cleaner than when I dropped it off.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, super nice people

By WEFWIFE on 9/28/2018 at 2:12 AM.

Have been a Crain customer for several years. Have never had anything but great service. The salesman that sold me my car still, after 5 years, calls or texts me occasionally to see how I’m doing and how my car is doing. I’ve never been treated any better, anywhere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By bryanphipps1 on 9/27/2018 at 10:49 PM.

Thanks for getting our car in and out so quickley. I really appreciate you getting us schedule in before our trip on such short notice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Santa Fe

By Customer on 9/27/2018 at 7:43 PM. Helped by Braxton.

After the check engine light came on, the Crain service team diagnosed the problem and repaired my car within the week. Getting the loaner was easy too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By SARAHHUGGINS_23 on 9/26/2018 at 1:23 AM. Helped by Braxton.

Braxton was amazing from the moment I walked in to get repair work done on my vehicle. He was helpful and knowledgeable and got me in and out quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great service department courtesy

By MARCRESA on 9/25/2018 at 4:17 PM. Helped by Devin Davis.

Devin was very kind a courteous even though there wasn't anything they could do to fix the problem I'm having. I enjoy working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They always make me feel special like im the ONLY customer t

By WILLACLEM on 9/24/2018 at 9:58 PM.

They always make me feel special like im the only customer they have. They service my car- wash my car they vacuum my car. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Outstanding Experience!

By pcpro595 on 9/21/2018 at 8:14 PM.

I feel that the Crain Hyundai car lot of Fayetteville is an excellent place to shop for vehicles. The salesmen at this lot are very friendly and also very professional. I also feel that the people at this lot will have your best interests in mind, My car salesman "Bryan Huddleston" was very professional and kindly explained everything to me in a most professional manner. I will be recommending Crain Hyundai of Fayetteville to friends and family as I am sure you will as well after doing business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Bryanstephaniesharp on 9/21/2018 at 6:43 PM. Helped by Rocky.

We always have a great experience at this service department. Easy to make appointments, friendly staff and they always keep us updated. They are a great asset to their dealership.

I would recommend this dealer.