Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By dderouen on 10/18/2018 at 7:07 PM.

Wonderful experience of purchasing our first vehicle!! Terry and Josh went above and beyond to help us and make sure we understood our purchase fully. Great chemistry with the staff. Will definitely be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Hassle Free Experience

By fnelson70 on 10/16/2018 at 10:48 PM.

Andrew was a joy to work with. He listen to our needs and helped us get our son the car of his dreams. I would recommend Andrew and Crain Kia to anyone thinking about a vehicle. Friendly atmosphere and no pressure. Thank you Crain Kia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department is Awesome

By LK88 on 10/16/2018 at 5:46 PM. Helped by All the employees in the Service Department.

They have been taking care of my car ever since my mother gave it to me three years ago. Service is always prompt and my car has been well taken car of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good , nice and professional

By Vito1998 on 10/16/2018 at 1:27 AM.

In the beginning he was very friendly and professional gives us all the information about the cars and prices and all the models they have in the place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andrew is awesome

By katrinab2018 on 10/11/2018 at 5:40 PM.

I love these guys Andrew ,Travis ,and Terry are the best.My Kia forte gets 51.9 mpg. We drove to Florida and back on $90. Wonderful severice. Buy from the best!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and helpful

By SHELLIGROGG on 10/10/2018 at 11:43 PM. Helped by Cody.

Great service! Everyone was helpful and accommodating. The staff was knowledgeable and able to fix my problem quickly. I greatly appreciated the shuttle service to work when I dropped my car off in the morning.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful people to work with!

By Machacek 2018 on 10/10/2018 at 1:14 AM.

I went to the dealership knowing I wanted a Kia Sorento, just wasn’t sure on which model. After testing driving a few, I decided on the 2019 LX, 2.4L ! Problem they did not have my first color choice, so I was a little sad. That’s when Mr. Lackey ( my sales consultant) when to get the manager, Doug! He made me an offer I could not pass up! So very pleased with my whole experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

True concern and customer service

By 3DSERVICEGROUP on 10/5/2018 at 12:49 AM. Helped by Monem.

Crain stood behind there word, great communication and loaner vehicle. Stopped short on nothing. Good people. Thanks Doug and Joe. Wonderful team! Solid crew from top to bottom. The Feoles thank you all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Teamwork

By Bako123 on 9/30/2018 at 9:26 AM.

Team was great, they help you find what you looking for. They were willing to get what you want and or other optionts. Andrew our salesman was very nice and friebdly. He and the general manager was so helpful. Thank U !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever

By Cneill on 10/3/2018 at 2:42 AM.

No one likes buying a new car, the paperwork, the 100 questions, especially me. It actually makes me very anxious and stressed me out. So today I called my local dealership and asked to start the process over the phone. Andrew was amazing. He took some info over then phone and allowed me to complete my application over the phone while I was at work. We texted and emailed a few times throughout the day and by the time I was ready to head to the dealership, he was ready for me, with a car pulled up to the front and already had an offer ready for me to sign. It was a zero pressure, zero stress, zero anxiety purchase. I h e never had a more relaxing car buying experience. I recommend anyone whose looking for a fast, transparent car buying experience to visit and ask for Andrew Nichols.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Daman123 on 10/2/2018 at 12:00 AM.

Andy is the best dealer in the state of arkansas no doubt in my mind, maybe one day I'll be lucky enough to have his ability

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly

By Oshay25 on 10/1/2018 at 2:12 PM.

Friendly and positive attitude towards service and financing with an apparent working knowledge of vehicles on the lot helped with any and all questions to aid in my consideration for vehicle purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Luci on 9/30/2018 at 7:28 AM. Helped by James “Red” and Chris.

The service dept at Kia was outstanding, The people at the counter were friendly, the guy who drove me to work and picked me up while my car was serviced was courteous and on time. The service manager explained everything and was not condescending. I will continue to use for anything my car needs in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helped me tremendously while I was traveling 3,200 Miles!

By CJKGOLDEN on 9/30/2018 at 12:07 AM. Helped by Service team September 25, I think....

Great service! Very kind people! I would highly recommend them! They helped me out while I was traveling on s very long road trip. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Idohair on 9/29/2018 at 9:40 PM.

Great customer service and quick and easy transaction! I would definitely recommend Desmond Lackey and Doug Steele! They were very friendly and the price was right!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great fast car buying

By Katelyno84 on 9/29/2018 at 3:13 PM.

They were really good at responding to the emails and calling back before I came and looked at the car, it was waiting for me up front when we got there which I liked and test driving and buying it was easy from there. I appreciate all the workers there that are knowledgeable with the cars and all that goes into buying one.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very nice and friendly!!

By Fairview2 on 9/29/2018 at 3:01 PM.

Andrew was beyond nice and helpful! My sister is going to get a new car, and we’re sending her straight to Andrew. Super helpful and informative! It was my first time getting a car, and it was a very smooth process

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful group of people in this Facility.

By KikiSue on 9/29/2018 at 2:41 AM.

Crain Kia I hope keeps up the good work. This is my 5th new Kia, my first with Crain Kia and it was a good experience and the people are down to earth folks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer

By cathy1984 on 9/28/2018 at 10:47 PM.

Chris and everyone were very helpful in finding a car for our son's first time buying experience. Chris was knowledgeable and found a safe car within his budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dead battery

By ANDREA.M.WATSON88 on 9/29/2018 at 12:15 AM. Helped by Cody Cole.

Friendly staff and very helpful. They came to the house jump started the car for my wife and drove her back home while they had it. Fixed it quickly and called with updates.

I would recommend this dealer.