Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.3  
Friendliness
3  
Overall Experience
2  
Price
3  
Quality of Work
2.3  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

I WILL.NEVER PURCHASE.ANOTHER.CAR FROM CRAIN.IN FT SMITH

By JANET THAT HAS KIA on 8/20/2017 at 4:13 AM. Helped by MR WEBB.

I purchased 2 from Crain but.never again In all have had 4. Kia Sould..But.not.any more. But probably they.don't care.anyway. I.GOT.EMAIL FROM GENERAL MGR ABOUT TRADING .

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Lied to me about sales tax paid and service!

By Chris W on 3/21/2017 at 2:43 PM. Helped by Ricky Nolan.

I purchased a pre owned Yukon in late February 2017. The day I purchased the car I asked if they can help out at all with sales tax, I was told they could not. The day after purchasing the Yukon I heard on the radio on they where having a presidents days sales even (which was going on the day I purchased the car and I did not know it) which they were doing sales tax paid on all purchases. The next day I went in and asked why did I not get my sales tax paid and they said since they gave me a good deal on the car and could not do sales tax. Well isn't that part of the promotion!. They lied! Also my car was still in the shop getting detailed and minor repairs. THREE weeks later I finally received my car. The next day I noticed that the TPMS sensor came on (Which I recall seeing on the work report that they were going to replace all of them). I called Ricky and he said bring it in and he would take care of it. The next week I brought in the Yukon and I was told the TPMS sensor needed to be replaced and they would only pay for half of it. Again they lied! I don't see how they get any repeat business with that type of customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David Nolan

By Carsale on 12/25/2016 at 4:22 AM. Helped by Rickey Nolan.

Sale was a great experience, there was no pressure. Ricky Nolan was very polite. I will consider Ricky Nolan and the Crane Kia team the next time I purchase a vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

$119 synthetic oil change only took an hour and 35 minutes

By ProwdKiaOwnersince2004 on 4/11/2016 at 7:19 PM. Helped by Parts and Service.

This is honestly the first time I've rated any company online, but felt compelled to do so after my visit to Crain Kia on April 2, 2016 for a simple oil change on my 2015 Kia K900. I had called two or three days prior to make an appointment for the oil change, which was scheduled for 11:00 a.m. At that time, I asked how long it would take, and told him that I had an important 1:00pm appointment in Van Buren appointment in Van Buren, and that I didn't want to be late for it. He said that if they washed the car, it might take 45 minutes, if not then 30 minutes. At that point, I accepted the 11:00am appointment for the oil change. Friday came and I arrived 10 minutes early. I asked for some expertise about whether I should continue with the Synthetic oil that was in the car, or if I should switch back to conventional motor oil. He said that it would burn out the bearings if we switched back to conventional oil, so, we decided on continuing with the synthetic oil. It had been my experience that the synthetic oil change was about twice what a conventional oil change was. Little did I know at that the time that his expertise was not expert at all, as I could find no resource online or otherwise that said anything about bearings going bad after changing from synthetic back to conventional. After I checked in, I strolled around the car lot admiring several of the new models, the 2017 Kia Sportage, in particular. I spoke with one of the salesmen, who offered me a Sportage Pamphlet to peruse while I waited for my car to be serviced. The minutes clicked by, then an hour, until finally at 12:30, the service guy pulled my car up to the waiting area. He asked me if I needed the wash, and, of course, I declined due to my 1pm appointment. Then, the service staff began calculating. When I asked what was taking so long, the guy said that it was trying to charge me for a whole case of oil, and he handed it over to the parts guy, who didn't seem too happy to have to deal with it. Five or ten minutes later, he handed it back, and then he announced, "That'll be $119.27." After I gulped hard, I asked him if there had been a mistake, and he said that he knew how I felt, because his pickup used synthetic oil. I asked how much a conventional oil change was, and he said $38. I asked him to check the numbers and he told me that the Mobile One synthetic oil is expensive, and that they paid $12.99/quart. I gulped again, and told him that I had never paid more than $80 for a synthetic oil change in my other car, a Cadillac CTS. I told him that was a crazy price, and that I wouldn't be back, which didn't seem to bother him too much. So now it is 12:45p, I begrudgingly pay the $120 for the oil change, and am on my way. As I head north down I-540 toward Van Buren, I notice a light on the dashboard display that I'd never seen before, indicating that the trunk was ajar. I took the very next exit to examine the trunk, and it was ajar, and had a greasy hand print where it appeared that the technician had tried to manaully shut the trunk. Those of you who know anything about K900 trunks, it is motorized, and opens and shuts with the click of a button. Luckily, when I opened it, the motor still worked, and after I shut it, the indicator light went out. But I can't for the life of me figure out why they needed to get into my trunk to perform an oil change. To top it off, I get a courtesy call from a lady named Corrine on the following Monday. I was thinking that she had been made of aware of the situation. She left a very nice voicemail saying thank you and how the company would be sending me a survey soon, and that they strive for complete customer satisfaction, and that they would appreciate all 10's on the survey. She asked me to call if there was any reason that I couldn't give them 10's. So I did. I asked her if she remembered calling me, and she said that she had been so busy that she honestly didn't. And as I went further into the conversation with her on the phone, it became apparent that I was just another complaining customer to her, and, other than some obligatory empathy, offered no apologies, and really, I felt as though I didn't matter as a customer and patron. Can't wait to receive that survey, but haven't seen it yet. Needless to say, I will not be returning to Crain Kia for any reason, and certainly not to buy my next Kia. The whole xxxx experience was bad from beginning to end. It will be worth the extra money to drive to MIdtown Kia in Tulsa to a "Certified K900 Dealer", because what you pay for the poor service here is appalling....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Surprised to find what we wanted so fast and easily

By tja212 on 12/25/2015 at 9:17 PM. Helped by Coy Jones and others..

We purchased a Kia Optima LX from Breeden Kia in Fort Smith, Arkansas, just about two days ago and have driven it less than a hundred miles, but we are very happy with it, and happy with what the reviews on the Internet say about it, which we hadn't even checked until after we bought it; we just knew we liked it and we were tired of looking at others. We're not used to what to us are "newer" electronics, and we thought we didn't even want some of it; but we've already found that the back-up monitor works amazingly well for backing up out of crowded side-to-side parking. We, like probably everyone else, always felt so unsafe to begin backing up, sometimes without being able to see a thing about possibly approaching traffic, just inching out and hoping our car would be seen in time not to be hit, which only by luck always worked. "Big Red" Coy Jones eagerly helped us, with complete patience all the way through selection and paperwork, and his knowledgeable answers are amazingly quick, having to check on almost nothing. I stopped by later to ask a question and found that they all are easy to talk with, and ready to help if anything is needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love these guys. 💚💚💚

By WrapGrrrl on 11/21/2015 at 4:17 AM. Helped by Cecil Doug Malena.

Doug and his team helped this single disabled mom of 3 boys get into a fantastic Sorento that is reliable and affordable. They didn't give up and wouldn't let me give up. I highly recommend them. ??????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First vehicle

By gwinfamily on 11/17/2015 at 3:00 PM. Helped by Doug Malena.

We used Doug at Breeden Kia to buy our sons first truck. We were referred by a previous employee of theirs. When a PREVIOUS employee still gives a referral, you know a company is doing something right! Doug and all the guys did everything they could to get our son in the truck he wanted at the budget he could afford! I highly recommend them for anyone looking to buy a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Friendly, stressfree enjoyable experience.

By Donna on 11/13/2015 at 12:18 AM. Helped by Albert Linson.

When we got there and Albert Linson asked what we were loking for, he was very helpful and listened to what we wanted and in what price range. He then found the car I wanted and helped get the price just right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

#1 experience!!

By great sale on 11/11/2015 at 9:30 PM. Helped by Albert Linson, Charles Burton II.

Albert was the very best salesman. He explained everything to us, answered all of our questions, even made suggestions, without being pushy. A no pressure sales! What a great experience! He didn't have to run back and forth to get answers, he knew what he was doing. Charles Burton II the finance mgr. was also VERY informative. He also explained everything, answered all questions. It was a very enjoyable experience! I will tell everyone about it!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

purchase

By boughtit on 11/10/2015 at 11:04 PM. Helped by Albert.

Albert made it easy for us to purchase our new car by driving it 90 miles to us, and returning with our trade-in. One brief note, though. My husband had asked for either red or blue. The salesman called for my information and stated that I wanted a red car. He brushed over the fact I DO NOT like red vehicles as if it weren't important. He even restated that I wanted a red car. It was as if he didn't even hear me. My husband likes red, and we ultimately bought a red one, but I had the feeling my opinion didn't matter enough to acknowledge it. If I were purchasing by myself, I would not have bought it simply because of that dismissal of my opinion as invalid. He could have said, 'We do have what you are looking for, but only in red.' That wouldn't have been dismissing entirely that this was second choice rather than of no importance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Execellence

By pigsooiee on 11/8/2015 at 2:16 PM. Helped by Steve Hatwig.

All the employees were very friendly. The prices were cheaper than any around. They were very helpful. No pressure. They made us feel at home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By medico 007 on 11/4/2015 at 3:35 AM. Helped by Nigel Slater,Charles BurtonII.

I give an A+ to salesman Nigel Slater and F and I director Charles Burton II. There was no high pressure to purchase, and I have a high opinion of Nigel as a person. We were able to discuss some important subjects.. Charles and I only had time to discuss business.---Bill Harrison

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Just a group of real people!

By Susansguy on 10/27/2015 at 8:09 PM. Helped by Steve Hatwig & Charles in finance.

This is not the first car we bought, but it was far and away the best buying experience we have ever had. Steve was great to deal with, he showed us everything we wanted and was very informative. After we made our decision and the deal was done Steve got in the vehicle with us and went over how everything worked, he even paired up my wifes phone to the blue tooth for her. Charles was also great, went over all the finance options. He was very sure the make positive that we got the best deal for our money. There was never any pressure to buy from them and we have made some new friends at Breeden Kia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sould you so.

By badams73 on 10/2/2015 at 11:26 PM. Helped by Nigel.

I have talked to Nigel several times about buying a new KIA. I already have 2 and he suggested a new soul in which i laughed. I finally broke down and test drive one. Next day went back to purchase. Thanks Nigel its my favorite KIA so far.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Shopping for new car

By sooner on 9/14/2015 at 4:41 PM. Helped by Coy Jones, Charles Burton II, Tim Bodnar.

Excellent experience at this dealership. No high pressure to purchase. Coy Jones was an excellent salesman that was helpful in car selection and knowledge of vehicle options and operations. Financing and delivery were handled very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car shopping experience

By Shawman on 9/5/2015 at 11:37 PM. Helped by Nigel Slater.

This past week my husband and I was out looking for a new car and the customer relations we received was wonderful. Nigel"the English guy" was so helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding

By Sumrtym on 9/5/2015 at 6:00 PM. Helped by Chris and Charles.

Chris went above and beyond to make sure that we could get into the vehicle that we wanted. He made sure that he went over everything with us when we starting for our Kia, he made sure to let us know what rebate was available to us. While we signed the papers he made sure that our Kia was washed and that we had a full tank of gas. After the papers were signed he went over the features before we left. He even made sure to let me know about ladies day every Wednesday for when my Kia needs serviced. Chris treated us so well that we took our son there on the following Monday to buy a car. Charles our finance guy was great as well going over all the warranties in detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people

By Scotthart58 on 8/25/2015 at 3:44 PM. Helped by Chris kopp.

The guys at Breeden Kia made my purchase very enjoyable. All were very helpful in finding me the car I wanted at a payment price I had asked for. I would recommend them to all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Experience

By New Car Newbies :) on 8/19/2015 at 3:58 PM. Helped by Nigel Slater and Charles Burton II.

We have never felt so at ease when making a major purchase! From the moment we stepped foot on the lot, we felt like there was no pressure and we were truly a valued customer. Nigel took time to listen to our needs. He was very knowledgeable, courteous, professional and most of all patient. This was a very difficult decision for us and he went WAY out of his way to make sure we had the information and time that we needed. After the decision was made to make the purchase, the process went very smoothly. Everyone involved was friendly and professional. They took whatever time was necessary to answer every question that we had. Thank you Breeden Kia team!!! We love our new vehicle and our new Kia friends!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

good experience!!

By pokinfun on 8/15/2015 at 10:40 PM. Helped by Chad, Chris, Ricky and the the finance guy(bad with names).

Overall I had a very good experience, the salespeople were good, sales manager was good and the finance portion went really well. They were very informative.

I would recommend this dealer.