Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Customer service

By Don on 10/13/2017 at 4:00 AM. Helped by Do not know his name.

stopped in for a etc to see if a knob could be fixed in the dash did not have an appointment but was looked after very quickly and they also discovered a recall on wire harness which was also fixed.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

This one was fine

By doris day on 10/7/2017 at 12:40 PM. Helped by ?.

Faulty experiences in the past would prevent me from recommending Cranbrook Dodge for any service other than what specifically demands Chrysler parts ......two more words

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went in looking for a used truck,drove away in a new one!

By jeremy burtch on 10/6/2017 at 3:18 PM. Helped by Steve Mercandelli,Javan Goddard,Jason Spyksma and Callie Cribb..

I went to Cranbrook dodge because my wife and I had purchased a 2015 dodge ram 2 years ago and had a great experience with the whole process,so I needed a new truck,and cranbrook dodge was my first choice again! The staff that helped get everything in order were great!It is definitely nice to have a reliable truck and also awesome looking at the 2 Dodge's in the driveway!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Quick and efficient.

By Van3 on 10/3/2017 at 5:30 PM. Helped by Don’t remember.

Arrived early for service appointment and was greeted and had vehicle in quite quickly when I advised I was from out of town. Work done quite quickly.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Experience

By Happy Jeep owner on 9/20/2017 at 6:56 PM. Helped by Javon and Jason.

Staff is very helpful. Experience was great. My Jeep was delivered on time and I will stay with this dealership for services on the Jeep and will recommend this dealership. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, fast and efficient service

By Ram35004sure on 9/22/2017 at 1:10 AM. Helped by Service Department.

Fast, efficient service. Explains service done in detail. Always greeted by friendly staff and asked if my needs were met. A follow up call is always received to make sure everything was good with the service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Truck buying reciew

By JCooper on 9/15/2017 at 5:08 PM. Helped by Jeremy and Callie.

The dodge dealership in cranbrook was both easy and enjoyable. The team of salesman and finance people made buying a truck easier than I've experienced before. Thay helped to get me the best deal as well as whatvi wanted in a truck. I would highly recommend using this dealership!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Service

By Darla Nicholas on 9/6/2017 at 9:49 PM. Helped by Nathan.

The service department is totally awesome and quick. As to buy a dodge truck I would not recommend Cranbrook Dodge to purchase a vechicle from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Friendly and timely

By Weir on 9/6/2017 at 9:23 PM. Helped by Jack and Jill.

The service was a 'recall' which was performed within two hours. and included a drive home. A pickup was not required as my wife drove me back

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dodged fixing warranty work until time ran out

By Jeepcompass123 on 8/17/2017 at 1:48 AM. Helped by service employees.

I bought my jeep in Vancouver and had a great experience at the dealership there. When I relocated to the Cranbrook area and started going to Cranbrook Dodge it was nothing but issues. I had extended warranty on my vehicle, as I am a woman and am fairly uneducated in the automotive world. I expected this package would help me care for my vehicle for the first four years and that I would be able to trust local dealerships to help me when issues arose. I have been bringing my Jeep Compass into Cranbrook Dodge for the past 6+ months for the same problems that they do not seem to be able to fix. They ran out the clock on my warranty and now I am past the 100,000 and I still have these problems that were identified by me around 60,000kms. I am so frustrated to have such terrible service on my car and will never go back or buy another Jeep/dodge because of this. After all this, as soon as I went over on my warranty the dealership magically discovered some ways to fix my vehicle that would have been covered under warranty had they found them on the previous visits. They came with a $500 price tag just to fix one of them. Their attitude was completely unapologetic, despite me having been to the dealership for the same issue sometimes 4 times in one month! Their reputation in the community is terrible and I now understand why. This is the worst service I have ever experienced with my vehicle and will be writing to Jeep Canada to let them know about their dodgy service and lack of attention to issues on warranty work. I wouldn't recommend this place to anyone and myself will figure out a different place to get my maintenance and now huge repairs done as I do not trust their work.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job in hitches

By Clucko68 on 8/16/2017 at 6:39 PM. Helped by Rick.

Thank you for preparing my truck for my new business. Great to deal with and super friendly. Truck looks great and I'm excited to start my new adventure

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Personalized Sales

By MoeTractor on 8/13/2017 at 6:13 PM. Helped by Javan.

Javan sent me an email asking if I was interested in trading in my 2014 Patriot for a Jeep Cherokee. I let him know we were looking for a truck, and he asked for a "must have" list. He found me a few options, and the 25% off MSRP and decent trade-in value clinched the deal.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Regular Maintenance

By Jannub Halber on 7/31/2017 at 12:46 AM. Helped by Tim the driver with Pat and Cory.

Excellent service. Delivered vehicle as promised. Quick and efficient . Courteous and friendly driver for courteous ride to and from work and service center. Way to go!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Honest Experience

By konarich on 7/17/2017 at 4:10 AM. Helped by Javan, Clint.

As a return customer, Needed to upgrade, from the used Ram purchased just months previous, They honoured my interest for a new Ram by giving a great Trade-in value, and cost savings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Squeaky door

By Bait24 on 7/21/2017 at 3:15 AM. Helped by Tim and Josh.

Guys did great finding and fixing a door squeak that was driving me crazy! Drove me home, picked me back up. All covered by their exelent warrant package and not a cent out of my pocket. Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely great

By Love my car.. on 7/20/2017 at 11:21 PM. Helped by Stacey and Callie.

Have always had great service with Dodge.. treated like we are important. Whether it be sakes or vehicle service it's always good.. Corey and josh in service are great guys to deal with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Key phobe

By Puscapo on 7/16/2017 at 7:54 PM. Helped by Unknown.

It was a great experience, friendly and helpful. Would recommend your dealership to others. They were fast and very knowledgable in things I was asking about

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job and very helpful

By diafel on 7/12/2017 at 11:05 PM. Helped by Cory.

Got an oil change and had a key fob replaced under the new key fob warranty they have. I was advised that because my car is new that the warranty would cost the same as getting just one key. The warranty covers 3 keys over 5 years. It's a no-brainer! GREAT DEAL!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Ian on 7/15/2017 at 12:06 AM. Helped by Cory.

I've taken my truck in twice for warranty work. They gave great service I had 300 km left on drivetrain warranty and they replaced my torque converter no questions. Better than the dealer that I bought it at the just tried to brush me off. Thanks guys great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star rating..From sales to service to Financing.

By RS on 7/6/2017 at 1:22 AM. Helped by Stacey & Jason.

Got the Limited Ram 1500, thanks to Stacey. I was in the market for a lesser model, but was surprised to get such a great deal on the truck I really wanted. Jason made it easy when it came to all the paper work, and dealing with the service dept. was a breeze. Normally a G.M. guy. What just happened. Thanks Cranbrook Dodge

I would recommend this dealer.