Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
2.1  
Price
2.1  
Quality of Work
2.3  
Service
1.3  

Dealer Reviews

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Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

BEWARE OF BEING CHARGED TRIPLE THE PRICE!!!!

By Priceripoffs on 10/25/2017 at 1:57 PM. Helped by Don.

I am upset with their charges for my car repairs. I even purchased two of the major parts for my car an ECM and a gasket which I had shipped to them trying to keep costs down. No matter what in the end, I walked away with a whopping $1600.00 charge for repairs on a well kept Saturn. After two months of them having my car there not being worked on, I picked it up when they said it was ready and I couldn’t drive if off the lot because it was clanging and making loud noises. Who gives a car back to a customer being “all repaired” and doesn’t check it to be sure it’s working fine. The service engine light came on too. What a mess! I left it there once again. I stopped payment on the credit card until it was fixed. They said it had a few loose bolts on the heat shield and said they didn’t have an issue with the Service Engine Light and were not going to charge me additional for FOUR BOLTS! After paying $1600.00 was he serious!!! I guess I was seeing a phantom engine light on my dashboard right in fromt of the Service Guy but after I picked it up, the Service Engine Light did not come back on. . If you bring your vehicle for a diagnosis of the issues, they will charge something around $137. If you take your car elsewhere you do have to pay that fee. If they fix it, they work it into the charges. I decided to trust them to do the repairs and let me know a fair competitive price. In the end they charged $1600 plus what I bought in parts on my own which was $260 additional. Oh and that’s after he said he did me a favor by taking off about $100 off the price. IMAGINE THAT!!!! After a few days of parking the car home without yet driving it, I had a massive leak of some kind. I drove it right back to Schumacher. Now they said it is the power steering pump that blew and 2 hoses. They told me what they fixed had nothing to do with this occurrence. They now quoted a whopping $800.00 to fix this additional item. I had my car towed off their lot. I called three well known mechanics locally for price quotes and each of them quoted prices between $300-$350.00. Schumacher wanted $800.00 for the same parts and labor! That’s almost THREE TIMES THE AMOUNT! WARNING, IF YOU DON’T MIND SPENDING TRIPLE THE PRICE FOR REPAIRS THEN THERE’S NO ISSUES, HOWEVER IF YOU WANT A CUSTOMARY, COMPETITIVE RATE THEN SHUMACKER, CLIFTON IS NOT YOUR PLACE FOR REPAIRS.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John Cocchiere & Joe M. -The best buying experience

By One Tough Customer from Freehold on 9/16/2017 at 9:33 PM. Helped by John Cocchiere.

I dealt with John Cocchiere and Joe M. when leasing a 2017 Malibu Premier. They were very informative through out the whole process. I knew exactly what I was getting and they delivered exactly that. This was the best buying experience I have ever had at any car dealership and I have buying cars for 30years. It was a very smooth process when picking up the car & signing all the documents. Everything was explained to me very simply and all of my questions were answered thoroughly. John went over every feature inside and outside the car. He even help me set up the OnStar system. We went through the Main Menu to set up safety & convenience features to my liking before I left the lot. John is a very professional and laid back guy which made it a very pleasurable experience at Schumacher Chevrolet of Clifton, NJ Kurt D. Freehold, NJ.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst experience

By outstanding service on 5/17/2017 at 5:11 AM. Helped by Romel and sales manager.

I dealt with Romel....and some manager with no respect what so ever.....please do u self a favor and stay away from this place........ I walked away and went to jeep,dodge,chrysler on 46 in little falls and had a smooth deal where i traded my 09 odyssey and drove away on a 2017 Jeep Patriot altitude 4×4 fully loaded.......this goes to Romel and the sales manager my credit score is 860 and i could purchased anything i want....people stay away from this place.... Sincerely Mauricio & Joseph Anderson

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal on new truck!

By Roger_G on 1/29/2017 at 11:41 PM. Helped by 2.

Doug Markley was terrific. He listened to what I wanted and not only delivered but got me more than I expected. Delivery was within a few days of the promised date. Amazing! I will not hesitate to return to Schumacher at any time. I will also recommend Schumacher Chevrolet to my clients and friends.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY TOM HEALEY IS A CROOK THEIF

By Joe1234 on 11/2/2016 at 11:40 AM. Helped by Tom Healy.

This dealer is the worst ever THEY SELL NEW CARS WITH BAD MOTORS AND FACTORY DEFECTS TERRIBLE PLACE Stay away from schumacher especially the owners

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Problem with my truck

By Jose1234 on 6/18/2016 at 1:14 AM. Helped by The service manager.

Bad experience in this schumacher chevrolet i definitely do not recommend this place to my family and friends service terrible seven times for the same problem they can't find anything

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Completely Unprofessional, Deceiving Practices

By jayel579 on 3/16/2016 at 5:02 PM. Helped by Anthony Egan and General Manager.

I wish I searched for reviews of this dealership before otherwise I would have never stepped foot into this place. I went in to purchase a new car. When I had gone in I repeatedly stated that I had already placed an order for the vehicle at another dealership yet they continued to state they we can order the car I was looking for and get it quicker. Placed a deposit on the new ordered vehicle even though they did not have a build time and stated that if I do not take the vehicle they will return my deposit. This statement encouraged me to work with Schumacher Chevrolet. I decided that I would take the car from the first dealership that I ordered from, ultimately they would have the car quicker than Schumacher. When I called to speak to my salesman Anthony Egan he brushed me off and said he would call me back, which he never did. After my third phone call to Anthony, he forwarded me to the general manager. The general manager avoided giving me his name and then proceeded to attack me personally, asking what I did for living and asked if I knew what it took to work for a living. At which point, refusing to refund my deposit; exact quote, "You are not getting your money back". If this is their stance with customer service I will never go again, completely unprofessional. The impression I have is that I was deceived that they were never going to work with me if my first order came through pretty much handing them a deposit that I would never give back. I will never step foot in this dealership again and will never recommend anyone to go here for anything. I put in a call with the Chevrolet Customer Care as a complaint to how this dealership operates and to get my deposit back. Issue is pending….

I would not recommend this dealer.

Overall Rating

3.0  

2   Customer Service
4   Friendliness
2   Overall Experience
4   Price
3   Quality of Work

Terrible experience

By ringo05 on 8/25/2015 at 5:27 PM. Helped by Ty.

I had a terrible experience at Schumacher in Clifton. I was told I would have power seats. When I received the car there were no powered seats and no mats.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless and pleasant

By mike.bevilacqua.12 on 12/14/2014 at 2:52 PM. Helped by Doug and Joe.

I have been to a few car dealerships before, but by far the service at Crane was the best. The company i work for has our work trucks serviced there, so I figured I will give them a shot. Went there on a Saturday with tons of questions. Doug greeted me at the door and took a lot of his time to show me numerous trucks and answer all my questions. Once we found the truck I wanted they contacted my insurance company and I was driving home with it in an hour. Joe was also great. Extremely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and helpful

By Blankaultra1 on 9/12/2014 at 9:37 PM. Helped by Stephen.

It was great working with Stephen. He was professional and gave me an awesome deal. I would consider going back to this dealership in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The people at Crane were raised properly!

By george.c.mauro on 9/5/2014 at 3:25 PM. Helped by Nicholas Franchini, Joseph Mastbeth.

We had just come from one of the typical shark infested dealerships, where you must struggle to leave amidst the harangue of barking salesmen. At Crane, we were met at the door by a fine young man. At such a young age; a gentleman. The atmosphere in this immaculate showroom was calm, friendly and relaxed. The young salesman knew his products well and explained them thoroughly. There was no pressure, nor urgency to make a commitment. Test drives were more extensive than the typical jolt around the block. Price negotiations were fair, reasonable and conducted in a manner of mutual respect. Color non-availabilty issues were solved overnight and the car we wanted was sitting reay to go the next evening. Credit issues were dealt with successfully and the closing paperwork was as painless as one could hope for. Overall, the experience was one which many of us wish for, but rarely get; it was genuine. It felt right. I expressed these remarks to the business manager, who responded, “it’s deliberate. It’s how we would want to be treated.” Crane Chevrolet gets an A+++

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Experience EVER

By JhnGalt on 8/16/2014 at 12:47 PM. Helped by Tom Healey.

Purchased a used 2007 Ford 150 from Crane Chevrolet 999 Route 46, Clifton NJ 07013. Within 2 weeks found the motor to be bad. This was determined to be the case by a Ford dealer, as the Crane Chevrolet service dept. couldn't find an issue with truck after seeing this video AND after having the truck for 4 days. Crane offered me a remanufactured Jasper motor which they wanted me to pay HALF for. $3500. The Jasper motor is $4600, and then $1000 back for the core. So about $3500 for motor. At a Jasper certified installer, the total job is about $7000. Crane Chevy wanted to do the job in house, thus saving the cost on labor, getting the core money back, and having me pay $3000. They did not want to pay half to have a certified Jasper installer do the job. Crane Chevy has my truck for 14 days now. Ive had in my possession for 29. No rental car. No loaner car. No offer of either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This has been my best new car buying experience. Steven,...

By frankv3 on 12/5/2013 at 2:03 AM. Helped by Steve (Internet), Angel (Sales), Joe (Finance and MV).

This has been my best new car buying experience. Steven, the internet salesperson, listened to me and worked quickly to arrange my deal over the phone. Angel was just fantastic when I came to the dealership, making me feel welcomed, confident, and took advantage of circumstances to find me a better car than I originally intended, without me asking and without extra cost. He even picked me up to get the car, and gave me a full tank of gas. Joe went out of his way to take care of my courtesy plates (which can be challenging). The entire team was so very friendly, genuine and professional.zed? ! Crane Chevrolet has certainly earned our business and referrals from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Short Version: Superior customer service, excellent...

By ec123 on 9/16/2013 at 8:24 PM. Helped by John Case, Jim Brown, Joe Mastbeth.

Short Version: Superior customer service, excellent price. I HIGHLY recommend this dealership. Long Version: Guess I was a bit spoiled, my last 4 cars were BMW (2), Infiniti, and Lexus. You know... "the brands to be seen in if you can't afford a Bentley". Never in a million years did I even slightly consider purchasing a Chevy... until I drove a friend's 2013 Malibu. Finally, an interior from an American auto manufacturer that I actually enjoyed looking at. Seating surfaces that did not look like Walmart beach chairs, controls in all the right places. Woa! An engine and trans combo that didn't shake and hesitate when I became a bit demanding or more importantly, when I had to get out of the way of a truck. Chevy... you guys finally did it congrats! Ok so let's buy one I said and that's when I started to get a bit nervous. Non high end brands tend to be sold by pushy sales people with nasty attitudes and unquestionably questionable sales tactics. Bail might be more than the down payment I thought to myself and almost drove past Crane Chevy in Clifton, NJ. Anyway, I walked in and was kind of impressed by the fact that I wasn't swarmed by salespeople. They actually let me look at the cars without bothering me. After about 5 minutes a friendly voice greeted me and introduced himself. John Case was his name. One of the nicest people I have had the luck of meeting. I told John exactly what I was looking for, we sat down to negotiate, of course I said no to the first offer but within 10 minutes he and sales manager Jim Brown came back to the table with an offer I could not refuse. Joe Mastbeth, also did a great job with getting me approved at a great rate, explained every penny on the contract in detail and had me laughing the whole time. There was a sense of calm, honesty and clarity about the entire process. Not once did I feel pressured, not once did they try to push me into a car I did not want, not once did I even for a second feel angry or frustrated. This is how auto buying should be!!! Oh and yes, I got an EXCELLENT deal. So, not only did Crane win a customer for life but Chevy did as well thanks to the exemplary customer service at Crane. Disclaimer: Since everyone doubts everything nowadays, I do not work for Chevy or Crane. I wrote this long review because I was blown away by the entire experience. This is a super rare occurrence and I have never written a review for any dealership before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick was really great at helping me figure out my lease...

By mokihana on 9/9/2013 at 4:55 PM. Helped by Nicholas Franchini.

Nick was really great at helping me figure out my lease and options. He's very patient, informative and flexible. I don't enjoy going to car dealerships as most salesmen are very pushy and try to "sell" even after you've told them that you're only looking. Nick was very pleasant during our first visit and wasn't pushy at all. We went back to him when deciding on getting a lease. I would recommend Nick to anyone considering a Chevy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I wanted to purchase a Chevy Cruise but, I did not have...

By mariannek on 8/28/2013 at 11:36 AM. Helped by Doug Markley.

I wanted to purchase a Chevy Cruise but, I did not have the best credit as LIFE had thrown some stuff my way. Doug and the team at Crane made this happen for me and were very understanding and pleasant throughout this entire purchase. They made me feel important, I was happier then they were when the sale was made. Thank you Doug :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I decided on Crane because two years ago my company truck...

By kfkamenski on 8/9/2013 at 7:37 PM. Helped by Jeff Singer / Joe Mastbeth.

I decided on Crane because two years ago my company truck (Silverado) was having a problem and I pulled into the Crane Chevy service and the Service Manager took my right in. I explain the issue and he went out to the truck and fixed in 5 minutes and off I went! Awesome customer service and that's why I went back. I would encourage anyone looking for a new or used Chevy, stop at Crane first.....no need to go anywhere else.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
1   Overall Experience
3   Price

After a long drawn out sales process, we arrived to pick...

By paquas on 4/5/2013 at 12:20 PM. Helped by Sales Manager.

After a long drawn out sales process, we arrived to pick up the car only to find out that the car was lacking a critical accessory that we had specifically included in the contract. The salesman did not know his cars' options and gave us the wrong information. The sales manager then came over to us and told us that had he known what a great offer the salesman gave us he would have never approved the deal-- talk about poor customer relations!! On top of this we lost a $1000 GM coupon which expired. We went to Hawthorne Chevy and got a better deal with people who were very nice and treated us well-- from negotiations to service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From the first moment we met John Cocchiere, he was...

By Gerrykel on 2/24/2013 at 2:59 PM. Helped by John Cocchiere.

From the first moment we met John Cocchiere, he was respectful, knowledgeable and understood both that we were serious buyers but had a budget to work within. He, James the sales manager and Joe Masbeth the financial officer made sure the process went smoothly and the outcome was satisfactory. We purchased a a terrific vehicle. John Cocchiere, in particular was a pleasure to work with and I will recommend him to my friends and colleagues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over the last 10 years I have purchased 6-7 vehicles and...

By Iwin5982 on 2/7/2013 at 4:31 PM. Helped by Joe.

Over the last 10 years I have purchased 6-7 vehicles and out of them I would say 5 are from Crane Chevy. I have never had better service anywhere and it truly is like a family dealership with no '' car salesman'' like people. Joe treats us like family and always has been right to the point with pricing and may I add THEY ARE VERY FAIR. I have never sat at a desk for 3 hours arguing or $25 a month and that is why I keep coming back to see Joe.

I would recommend this dealer.