Dealer 2-Year Rating

Overall Rating

1.4 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
3  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst Experience Ever

By Jesse H. on 5/29/2017 at 4:11 PM. Helped by All.

My wife visited Crawford GMC to look at their stock of SUV's. My wife filled out an application for herself. Salesman asked her to provide my social as well, agreement was reached that specified that my credit would not be ran until I arrived. GMC Crawford ran my wife's credit and falsified her applications. The first credit inquiry indicated that my wife was a business owner which was false. The second credit inquiry indicated that my wife was a retiree which was also false. GMC Crawford also ran my credit without my consent, signature, or presence. GMC Crawford did not inform my wife that they ran my credit. GMC Crawford ran both of our credit with falsified information and without my consent. They ran our credit with multiple banks and/or credit unions. My wife called all of the banks and/or credit unions but they told her to call GMC Crawford. My wife called GMC Crawford management to complain but they did nothing to help. My wife called GMC Crawford HR department but they did nothing as well. My wife also spoke to GMC Crawford CFO but again, they did not help. Please beware of Crawford GMC. Under FCRA, no one can pull your credit without your autorization. Your situation could be an impremmissible credit pull under federal law-reg 1681-negligence. There are penalties associated with this-cash for you. May want to speak with an attorney who specializes in this law. If you have real damages associated with this, the better the case. Check myfaircredit.com

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and job was done promptly. Thank you!!

By raysal74 on 9/18/2016 at 9:58 PM. Helped by Steve Mietsko.

I always have my truck serviced by Crawford at Montana location and am very pleased w/ service. Manager was courteous and had the job done that afternoon which was impressive . Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Texas Tommy on 6/9/2016 at 11:21 PM. Helped by Melissa..

I have been using Travis Crawford since January 2011. Purchased a 2011 Sierra Crewcab there. Service has always been great. Wade always helpful. Melissa assisted this time on my Chevy Cruze. Very helpful and courteous. I drive from Van Horn to get my vehicles serviced. It is worth the time to come to Travis Crawford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service department !

By psychologist on 4/26/2016 at 9:51 PM. Helped by Wade in Service.

Wade is outstanding and one of the reasons we keep coming back!!!! Service is always outstanding and has been for over 12 years! Thank you

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Manager / Wade service writer

By Margareta Broussard on 3/17/2016 at 2:22 AM. Helped by Steve Service Manager and Wade Service Writer.

I have been using this dealership for almost 20 years and they have always helped me with all my little and big problems. the Service Manager has gone out of his way to help me when I needed most. The service Writer Wade has always tried to do his best when ever I had an issue with my Car or Truck. I will always come back to have my vehicles serviced here cause they always do a very good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership!

By XRogueLeader on 1/21/2016 at 10:16 PM. Helped by Wade.

I've been coming to this location since 2010 - they are always professional and courteous. Their prices are very reasonable and guarantee is much better than going elsewhere. HIGHLY RECOMMENDED!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change tire rotation

By Arcadia on 1/15/2016 at 6:47 PM. Helped by Wade.

Always treated with courtesy and very helpful and friendly. Work completed on time as promised. Waiting area very clean and enjoyable and comfortable. Keep up the goof work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five Star Service

By artm2289 on 12/21/2015 at 3:26 PM. Helped by Mathew J. Dacosta.

I am very pleased with the service provided by Crawford Buick on my GMC Sierra. Continue the Excellent service. Merry Christmas and a Happy New Year.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great new vehicle buying experience

By Dave Evans on 10/31/2015 at 2:57 AM. Helped by Alfonzo Porros.

We just purchased a new GMC Sierra 1500 at Travis Crawford. From start to finish it was a nice experience. No hard sells push at all. Alfonzo Porros was our salesman and was very knowledgeable about the vehicle. We gave him the price we were looking for and they worked hard to get us to that point. they helped get the OnStar system set up for us and walked us through the whole vehicle. We will definitely recommend them to anyone ready to purchase a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BBattery died, had it replaced.

By brink,david 123 on 10/20/2015 at 10:08 AM. Helped by Wade Brookins.

My wife and I bought our Lacrosse in Jan. 2012, From that day on we have taken our car to Wade Brookins for all our service. We know the car will be well taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Verano2015

By Beatriz/Contreras on 10/1/2015 at 1:46 AM. Helped by Adrian Cardiel / John Zimmerly.

Just purchased a beautiful Crystal Red Verano from Crawford Buick on Montana in El Paso Texas. when we visited the dealership there were so many great looking vehicles to choose from. The Verano caught our eye right away. I was looking to purchase a vehicle that says' I am retired and deserve to cruse in a beautiful luxury car. Tells the everyone its time to relax and enjoy LIFE. We just couldn't decide on what color. We met Mr. Adrian Cardiel, he worked on getting us the right DEAL. Mr. Cardiel wasn't just thinking about his COMMISSION. Cardiel saw us as FAMILY. We didn't have the the correct credit status to get the payments we were looking for. Cardiel worked effortlessly for 4 months until he was able to find us the perfect car COLOR & payment plan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Dependable Service without Fears"

By Gonzalez D&V on 8/14/2015 at 2:05 PM. Helped by Service Department Team.

I purchased our new 2015 GMC Terrain nearly a year ago. The maintenance provided by the Crawford team is excellent; wouldn't expect anything less. What's impressive is the great attitude that the service team has. They actually care. There hasn't been a single question that hasn't had a positive response. I can send my spouse to the dealership without any fear.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Lovely on 8/4/2015 at 5:38 AM. Helped by Michael Mannix, Danny in service, and Wade in service..

We have purchased three vehicles from Crawford Buick. With each one we always receive great care with our cars. Our salesman Mr. M. Mannix is awesome! He always makes sure we are being treated right. But also, the guys in service are wonderful. (Danny and Wade). Anytime we pull into the service bay they come right out to help with our service usually a regular oil check, or if we have any problems that are covered under warranty. Whenever we come in and tell them we are getting ready to take a long road trip they make sure our car is in tip top shape. Recently our 2012 LaCrosse had an issue with one of the tires, we took it in to them and we were treated great! They took excellent care of us, Thank you Micheal M, Wade, and Danny! The cashiers are always very friendly, and treat us like family. Keep up the Good work!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service and great people.

By Roy on 7/23/2015 at 10:41 PM. Helped by Melissa.

My 1999 Buick looks and runs like new! It has over 220,000 miles. This is the only place I take my car for service and repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Buick LaCrosse experience

By Chavez AP on 6/20/2015 at 9:32 PM. Helped by Jose Carlos Villalobos.

I just bought a 2015 LaCrosse and was very please in my overall experience. I will most definitely be a returning customer for years to come to Crawford Buick GMC.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2005 Buick LaCrosse

By love my LaCrosse05 on 5/19/2015 at 1:03 AM. Helped by Christopher Guzman.

Over the past 10 years I have received excellent service and highly recommend to anyone regardless of make or model. They listen to your issues and will not let you go, without correcting every problem. I have dealt with Danny and Wade and now Chris Guzman and all of them are respectful and caring and will go the extra mile to satisfy you. The newly remodeled showroom ,lounge and office area as well as the service bay area is beautiful and a reflection of the professional atmosphere Buick ,GMC wants to convey going into the future. You can buy a vehicle anyplace ,but you won't get the same level of service after the sale as Travis Crawford -Buick GMC.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfien experience

By zuninative51 on 4/30/2015 at 4:01 AM. Helped by Wade.

I have being many times here for service on my 1500 GMC Sierra 4X4, and always I have received excellent attention prompt service and of Corse good coffee, like you say in a few words that mean a lot your service is superb!!! Thanks Crawford Buick GMC

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 GMC Sierra 1500

By Lalo on 12/25/2014 at 4:32 PM. Helped by Alfonso Porras.

Excellente trato desde el momento en que llegue, compre una Sierrra 1500 y Alfonso Porras realmente hizo un buen trabajo y en menos de 5 minutos ya estabamos haciendo un test drive , la atencion fue muy rapida y la gente siempre muy amable y revisando constantemente si estaba siendo atendido. Muy buen trato tambien por parte de John en finanzas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Bapperkai on 8/24/2014 at 10:44 PM. Helped by Carlos.

We recently purchased a Yukon XL from Crawford GMC. We were very pleased with the hospitality from the car salesperson to the financer. Overall I feel they were all willing to help us get a great deL on our vehicle and went out of their way to assure we felt happy with our dealings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr Ryan is a very helpful and knowledgeable car salesman...

By dc5636 on 3/30/2012 at 5:21 PM. Helped by Jim Ryan.

Mr Ryan is a very helpful and knowledgeable car salesman and made the whole process easy and made me feel comfortable with my purchase. I got a 2007 Chevy Silverado with 99756 miles for 15777 no hassling or over pricing, great experience.

I would recommend this dealer.