Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Quality of Work

Horrendous Experience

By Frustated on 3/27/2019 at 12:14 PM. Helped by Tavious.

Took my vehicle for service because wipers were not working, but no one could look a the vehicle until 8:am 30 min after I had arrived because they did not have any technicians until then. I was offered a ride to work. I received a call a couple of hours later stating that the part was ordered and that it was going to arrive 2 days later. The forecast was calling for rain that afternoon. I asked if I could have a loaner and they said no because they did not have any vehicles to loan to go ahead and pick up my vehicle. I expressed my concern since it was going to rain and the person helping me did not care at all.

I would not recommend this dealer.

Overall Rating

2.5  

3   Friendliness
2   Overall Experience

Disappointing and tiresome!

By World on 2/25/2019 at 2:24 PM. Helped by David, Cam. and Financial person.

Took forever to purchase a vehicle. Did not go over each individual cost associated with the purchase. Was not told verbally that the doc fee would be $599.88. Was told that extended service plan would only increase payments by $2 per month. Financial person took 2 hrs to complete paperwork. Had difficulty inputting info. Had to call in sales manager three times for assistance. Financial person did not go over the final sales contract only indicated where to sign. If you plan on purchasing from Crenshaw Hyundai be sure you have them be specific about each charge and each credit. Cam, the sales person, was very friendly and helpful!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible horrible horrible

By Justshayne on 2/20/2019 at 12:07 PM. Helped by Chance, David.

They let you drive “your” new car and a week later they call back very rudely demanding you bring car back now! Saying the bank can’t verify employment because bank called job one time and got put on hold so the bank hung up. Very very rude, and David the Finance manger made threats and talked to me worst than I’ve ever been talked to when I was asking questions what I can do to help get bank the info needed. When we brought car back they said they were waiting from a couple others to bring their cars back too. Talked to a manager at a different dealership in town and he said he worked at Crenshaw only a week because he also witnessed what they did to customers and making them bring cars back. Not a way to run business at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My best car buying experience ever !!!

By DZride2018 on 8/5/2018 at 6:10 PM. Helped by Bryan Boggs.

From beginning to end it was a great experience. My personal sales consultant paid attention to every detail, addressing any concerns I had with honest and straightforward answers. The process was quick, the entire staff made me feel like I was the most important person at the dealership. I found the perfect car for me at a cost that was less than I expected and with their great financing options I have a payment lower than I thought possible. Now I can’t wait until my next purchase at Crenshaw Hyundai.

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
5   Friendliness
4   Overall Experience

So very glad I went to Crenshaw Hyundai today!

By Happy in B-town on 7/6/2018 at 1:17 AM. Helped by Bryan; Anthony and Marcus.

The Sales Rep, Bryan Boggs, started my purchase process with a friendly smile and offer of assistance. He listened to me and presented me with great choices. I was able to make a decision without feeling pressured or uncomfortable and I’m so appreciative for all the helpful and informed information he gave me about my new Tucson. Anthony and Marcus were 2 other team members that made this purchase so easy for me. Thanks Crenshaw Hyundai!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Vernell624 on 7/5/2018 at 11:28 PM. Helped by Bryan,Chris, Marcus.

We have brought our 3rd vehicle from Crenshaw Hyundai every one is so friendly and knowledgeable and questions was answered in a way that we could understand.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Untruithful Finance Person

By cleary.kate on 12/24/2017 at 5:19 PM.

See my comments on the previous page. The finance department is terrible in providing you all of your finance options. Plus they lied about GAP insurance being a condition of my loan. After getting with Mr. Crenshaw a full refund check for GAP insurance is being sent to B of A.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff and Great dealership

By J_BELL on 12/20/2017 at 5:23 PM. Helped by Tony Pope.

I have been purchasing vehicles from this dealership since 2010, as a matter of fact, I have purchased 7 vehicles from them and have always had a good relationship with this business...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best 2nd Time Around

By TRICHMOND1124 on 12/19/2017 at 5:18 PM. Helped by Delroy Hudson and Ray (can't remember last name).

As I stated before this time was just ad pleasant as the first time when I purchased my vehicle. Delroy Hudson went beyond and more to make sure we was happy customers. I'm a dedicated Crenshaw Hyundai customer. Thanks for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Elantra 2018

By stephaniepinnix79 on 12/13/2017 at 5:15 PM. Helped by Anthony Posey.

Awesome service! Professional, knowledgeable and very helpful. Staff is always friendly and accomadating. I would return to purchase another vehicle. I live my new car!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Sales

By sautry27 on 12/12/2017 at 5:24 PM. Helped by Delroy Hudson.

He was excellent and made sure we understood everything before we left the dealership he went through our Manuel and even stayed late with us and gave us a outside and inside tour of our vechile

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By sherellekliverpool on 12/8/2017 at 5:18 PM. Helped by Toni Posey.

Everyone there is very friendly and professional. I didn’t feel like they were trying to sell me a car just to get a commission Toni and other staff members really took the time to make sure i got everything i need in a vehicle as well as one that was affordable. I would definitely recommend them to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By gailulfig on 12/7/2017 at 5:48 PM. Helped by Robert.

Very good customer service and friendly staff. Robert was very informative about the Tucson and answered any questions we had. We would recommend to my friends to buy a Hyundai

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

SantaFe

By janesuez on 11/28/2017 at 5:32 PM. Helped by Delroy and Chris the Sales Manager.

Very happy with the friendly staff at Crenshaw who made my purchasing decision easy and the process seamless. The only recommendation I have for the dealership is to update their women's restroom and insure cleanliness daily.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well done

By zcorbett on 11/26/2017 at 5:22 PM. Helped by Tony Posey.

I am not a fan of salesman in general but understand they are needed. I went in knowing what i wanted and what a fair price should be for the vehicle i selected. Tony took me for a test drive and i was sure this was the vehicle i wanted to purchase. it was later in the day but the group worked up a deal better than i expected and stayed late to complete the purchase process. I picked the vehicle up the following business day and was extremely pleased. Well done gents,Well done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Tuscan

By nkimmer87 on 11/25/2017 at 5:25 PM. Helped by Derick.

I had a great experience at Crenshaw Hyundai. This was my dealership purchase and I absolutely love my new car! I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FRIENDLY DEALER

By beach14nancy on 11/18/2017 at 5:16 PM.

WHAT ELSE CAN I SAY AFTER ALL OF THE QUESTIONS I HAVE ANSWERED. ALL OF THE EMPLOYEES WERE VERY NICE AND PROMP IN THEIR PARTICULAR JOBS. I AM A MAL OF FEW WORDS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By nancy.leedy on 11/15/2017 at 5:25 PM. Helped by Chris, Robert, Anthony.

From the time I walked into the dealership, until the time I purchased a new vehicle, was amazing. I could tell this dealership really cared about what the customer wanted and they delivered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By shelbycallicutt777 on 11/13/2017 at 5:15 PM. Helped by Mr. Tony.

Mr. Tony was very professional and was really concerned about the needs that I had getting back and forth to the doctors so I needed more space to make it easier to get Dad there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership

By michael386 on 11/12/2017 at 5:18 PM. Helped by Tony.

MR TONY was very professional as always and this will be our second purchase her at this location we came back because of the great service and environment this staff provides. Iwill definitely be back and highly recommend this dealer to everyone THANK YOU!!!! CRENSHAW HYUNDAI

I would recommend this dealer.