Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4.4  
Overall Experience
3.9  
Price
4.4  
Quality of Work
4.4  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Collision Repair...Happy Now!

By phbutler on 4/9/2019 at 4:52 PM. Helped by Keith Hendricks.

Our Car was fixed perfectly. Our advisor kept us updated every step of the way during these procedures using the email process to advise us of what was currently happening. We will definitely recommend Crest Cadillac to anyone we can!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

DONT DO IT!!

By Rmg225 on 3/12/2019 at 10:03 PM. Helped by Matt, Jeremy.

Do not do business with this dealership, first off they get you with all the Christian talk, (so you think they have integrity). Now I must admit the salesman Matt was great, he did his part! But the paperwork on the deal afterwards was a mess. We drove 8 hours, gave them 40k Cash on a vehicle, and they didn’t do their due diligence on the tax in our parish, (applied a different parish tax) and we got home, not able to get a plate. The DMV said they screwed up and left us to pay 1400.00 more dollars in taxes. Mine you they gave us 2 temp plates to string us along while they admitted they were going to take care of this. Jeremy told us they would handle it, then at the last day of the plate expiration, Brandon the GM gets on the phone (after 2 months of no communication from them) says...ohh there’s nothing we can do. Not no, ok we dropped the ball... here’s at least half on it!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad body work with unacceptable customer service

By Loyal Client on 12/13/2018 at 10:40 PM. Helped by Charles.

The absolute worst experience ever. Every expectation missed. Very pooor customer service related to the entire transaction. Never did we see this coming from this location.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department is Top Notch

By Cadillac Girl on 9/7/2018 at 1:43 PM. Helped by Jeff, Ryan and Jay.

I just love dealing with the Service Department. Jeff, Jay or Ryan is the best in the business. They will take care of all your needs!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good but expected better

By EID on 4/2/2018 at 6:50 PM. Helped by Pentecoast- collision center.

Service department is second to none. Availability of collision center adjusters is questionable. Don’t expect them to answer your calls or call you back after leaving several messages. Otherwise reputable dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team, and friendly.

By Joesa73 on 3/9/2018 at 7:20 PM. Helped by HCA.

This service personal, Jay included will take good care of you. I will recommend it to anyone looking. The sales department is great too. Amazing experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By ronald franks on 6/7/2017 at 1:16 PM. Helped by Jay Upchurch.

Jay always friendly ready to take care of your service needs ,knows who you are makes sure the job gets done and gets you on you way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Johnny Farrar did a great sales review on the AT5,AWD

By john.farrar@crest.cadillac.om on 5/21/2017 at 4:10 PM. Helped by Jeff Cost, Ryan,Jay,Gary,Mike ( Service).

Service is very important to me. I have to put on over 1000 miles a week. This is made in calling on Hospitals in Alba. Kentucky,Tenn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Under Extreme Stress

By JAMES E BEAMON on 4/6/2017 at 4:25 PM. Helped by James Jones, Ryan Kimpton.

When traveling into Nashville I hit a pothole and detroyed my chrome wheel. I drove to Crest Cadillac and was greeted by Ryan Kimpton who observed my vehicle and advised he would review all repair options. In the interim, my son picked us up and took my family to his home. The wheel had to be ordered from Jackson, MS and would not arrive until the following day. I was not only impressed with the level of service provided, but the courtesy and professionalism of their personnel. My vehicle was available for pick up prior to noon that following day. In addition, the rate charged for the repair was exceptionally reasonable, which I rarely experience at a dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy & stressless

By Skcual on 7/16/2016 at 1:40 PM. Helped by Andrew.

Crest Caddllac had the best deals & Andrew made the sale easy. He Taught me how to use all the fun features of the car too. Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dearler

By Jphillips on 6/15/2016 at 7:23 PM. Helped by Andrew, Alex, Timothy.

We had the best experience buying our cars from Crest. We would recommend everybody be to buy from this dealership or at least stop by here first. We went to Crest last and could have saved our selves lots of time by going to Crest first. With our trade in Crest was able to save us $9K dollars on our purchase over the quote that we got from CarMax and two other dealers. Thanks Crest!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, professional & courteous salesman

By SusanS. on 6/14/2016 at 12:58 AM. Helped by Andrew.

We visited another local Cadillac dealer prior to driving to Crest (it's further from where we live) and I'm so glad we did. Our salesman, Andrew, was knowledgable, professional, wasn't pushy, and made the car buying process uncomplicated & painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Murdock Calvin A+ salesman

By Brenda on 5/11/2016 at 1:00 AM. Helped by Murdock Calvin.

Wonderful dealership! Very helpful and kind. The employees are all so friendly and know a lot about their vehicles. Did not feel like I was being swindled like at other dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By CraigSr on 5/9/2016 at 10:56 PM. Helped by Calvin, Murdock.

Murdock Calvin did a superior job. I would recommend Crest Cadillac and l plan to purchase my next Cadillac there. A wonderful experience at Crest.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Crest Cadillac exceeds all standards

By JanenCottontown on 4/10/2016 at 11:04 PM. Helped by Andrew, Karen.

We moved here from San Antonio 2 yrs ago with 2 Cadillac products, a CTS and a Hummer 3. Crest service dept, in particular Ryan, took care of us like family. When the time came, we knew where we would go to purchase another Cadillac. We did not make a mistake. Andrew, a salesman handling certified cars, assisted us in every way possible, so much so that we drove our "new" car home the same day. No hassle, no pressure, just honesty and expert knowledge in his field. We will b return customers & recommend Crest to all of our friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional service. Very prompt and excellent communicatio

By Hummer Lady on 4/9/2016 at 8:56 PM. Helped by Ryan Nashville TN in service Dept.

I have been taking my vehicles to Crest Cadillac on Rosa Parks Boulevard in Nashville Tennessee for a number of years now. Every time I go there I receive professional service. They are always prompt and provide excellent communication Polite and courteous The problems are usually fixed in one day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Bassman1 on 3/17/2016 at 6:05 PM. Helped by Ryan Kimpton.

Awesome staff that will work with you and get your car fixed for a great price. I would recommend this service department to anyone who needs work done on their vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By AW123 on 3/17/2016 at 3:21 PM. Helped by Andrew Kapp.

The customer service was very outstanding, Mr.Kapp was very helpful in the buying process. I will most defiently purchase another vehicle from Crest Cadillac!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place Great Deal

By Glidec on 3/16/2016 at 5:11 PM. Helped by Tim Lebens.

The staff is amazing and very knowledgeable. I was treated with respect and never felt lost or rushed in the process. And the lot always looks beautiful! 5 Stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Victorian on 3/15/2016 at 9:59 PM. Helped by Jeff Gann.

I had a really great experience at Crest Cadillac. Their customer service is outstanding, their prices are competitive, and their staff was helpful and knowledgeable. I would highly recommend Crest Cadillac to all of my friends and family.

I would recommend this dealer.