Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

DJ was very thorough reviewing the features of QX60 and...

By VS on 10/7/2019 at 6:17 PM.

DJ was very thorough reviewing the features of QX60 and answered all the questions. It was a great experience doing the test drive with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Ben is a genuinely nice person. I contacted him about...

By JTR on 10/3/2019 at 3:28 AM.

Ben is a genuinely nice person. I contacted him about buying a car he had in inventory in Frisco. He offered to drive it to me the next day (Saturday) in Austin. This would be like a 9 hour round trip for him. I found out that he had two kids at home and that he was going to have to leave after work. I felt really bad because he was so willing to go so far out of his way to get me the car. In the end, I wouldn’t let him do it. It just showed me what a great individual he is.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great sales person whom I met .Very friendly and can go...

By Krishna on 9/30/2019 at 7:54 PM.

Great sales person whom I met .Very friendly and can go to any extent to get the best deal for customer .Will work again with him in future aswell.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easiest Purchase Ever

By Mlmchone on 9/25/2019 at 4:17 PM.

This was the fastest vehicle purchase I’ve ever made in 25 years. I was in, test driven, and financed in under two hours. I knew exactly what I wanted and both DJ and the finance manager were organized and efficient!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight Forward, Honest, Knowledgeable, and Friendly

By RobertCoffee on 9/21/2019 at 3:14 AM.

Hands down the best vehicle buying experience in my life. I came in described what I was looking for (from research), gave a price range, told him I was looking at another competitor and we went through the pros and cons. He went above and beyond explaining the features of the QX60. DJ made sure the price point matched the vehicle features we wanted most (safety). He was very patient and understanding that the vehicle was a big investment for us. I can't reiterate it enough, this was by far the best vehicle buying experience. I would recommend DJ to anyone I know. Additionally, everyone that I worked with at Crest gave an amazing customer experience. This is what true customer service is about.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience

By Lin on 9/5/2019 at 10:53 PM.

We have pleasant buying experience at this dealership, highly recommend! Our sales representatives are DJ and Richie, they are both top notch and great great great sales to buying from!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dangerous! Do NOT trust their service department.

By CarlaFanning on 9/6/2019 at 9:53 PM. Helped by Raul Roman.

I picked up my Infiniti SUV from their service department Sept 5. It needs the CVT transmission and the transfer case repaired/replaced. I wasn't sure it was worth the high cost of repair so I asked my service rep if it was safe to drive my vehicle home. He said it was. I have the voicemail. I confirmed it with him again in person when I picked up my car. Less than 2 miles away from Crest my low tire light came on. Tire pressure was 22 and should be 32. I had to find a place to air up the tire, which was aggravating. THEN, less than five miles later, while on the SRT Tollway, my car started knocking and shaking horribly. It sounded like my engine or transmission was falling out. I literally looked to see if I was leaving a trail of car parts behind me on the road. Plus, it smelled hot like something under the hood was on fire. With great difficulty (because my car was losing power), I was able to maneuver it to the side of the tollway. I could have caused a major wreck on the tollway trying to get to the shoulder. Even after I made it to the shoulder, it was unsafe. Cars were flying by so close to me it was dangerous. I could have been injured (or even killed) just trying to get my car to the side of the road or while sitting in my car once I made it to the side of the road. My insurance would have paid to tow my car to the nearest service provider, which would have been Crest Infiniti. I chose to pay $178 to tow my car home rather than use the services of Crest Infiniti. Crest Infiniti did NOT care about for my safety at all. Is it because I didn't pay them to repair my car?! There is no telling how much additional damage has been caused by driving my car tonight. Did the service rep even ask the technician if it was okay to drive or just assume I was overreacting to ask such a question since I'm a woman? My experience tonight was dangerous, damaging to my vehicle and completely unacceptable. I called the Crest Infiniti Service Director and GM several times today and no one has called me back. I do NOT recommend Crest Infiniti.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No bs! Straight to the deal

By LanceBass on 8/31/2019 at 3:57 PM.

Told DJ exactly what I was looking for. Told him the price range I was looking to spend. Told him another vehicle I was looking at. He quickly provided all of the info on BOTH vehicles Infiniti and another competitor brand so I had full info to decide. He wasn’t pushy. No games. He found the perfect vehicle I was looking for and got to the price I wanted. He also stayed late and got him info after normal business hours. You don’t find many like DJ in the car business. Ps the infinit drove better, had a better price, better gas and nice interior. Win win win.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smoothest car buying experience ever!

By Star, Chad2040 on 8/1/2019 at 6:17 PM.

My husband and I had a wonderful experience working with DJ. He is a straight shooter and made sure we got the car and the deal that worked best for us. He made the process quick and painless; extremely efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Test Drive

By MWevv on 8/6/2019 at 2:44 AM.

Had a great rest drive with DJ when looking for suv options. He had great knowledge of the features I was looking for that day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Butch76227 on 8/2/2019 at 5:31 PM.

The dealership went above and beyond to help me get a new car. They exceeded my expectations to get me the payment and interest rate I wanted. I highly recommend them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

QX60 purchase

By Mark on 7/27/2019 at 1:35 AM.

Worked with DJ to discuss our needs and requirements for new car. Was able to provide us with vehicle that meet and exceeded our needs while meeting our price point.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience car trade in and purchase with DJ

By Rosemond on 7/28/2019 at 6:38 PM.

DJ was very courteous, friendly and very professional in helping me with my car trade in and purchase experience. I had worked with him in 2016 and he did an excellent job. He didn’t disappoint me this time around. 👍 DJ!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jackie11! on 7/27/2019 at 12:51 AM.

DJ was amazing! Before we drove our vehicle off the lot he made sure everything was at its best condition. DJ is very friendly, knowledgeable and attentive. He made sure we were happy with our purchase and went the extra mile! If you want to have a good experience in buying a car contact him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks DJ!

By Wayneb on 7/26/2019 at 11:45 PM.

Great job and true customer service! Thanks for your attention to all the details throughout the entire transaction. For sure would recommend DJ to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came back for our family’s 2nd Infiniti in 8 mos

By InfinitiX2 on 7/26/2019 at 4:19 AM. Helped by Zayne Lignell.

My husband purchased his Q50 Sport late last year. We love it. The experience with Crest Infiniti was a pleasure. We stopped in for a complimentary car wash, and I saw the QX50. Five days later here we are and I just took delivery tonight. My QX50 Essential AWD is amazing. DJ Johnson was our sales professional for my husband’s car, and we returned to him for mine. Consummate professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My QX60 purchase

By Happycustomer,debbie on 7/21/2019 at 5:21 PM.

Very friendly and helpful staff. The search for what I wanted was very easy. I will most definitely recommend this dealership and salesman to anyone that asks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat buyers

By Breedlove95 on 7/20/2019 at 6:13 PM.

This is the 2nd vehicle purchased from Crest and with DJ as our sales person. The experience was quick and easy and he went out of his way to make sure we got exactly what we wanted at the very best price. We’ll be customers of theirs for a long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Redsport on 7/13/2019 at 3:08 AM.

DJ Johnson at Crest Infiniti in Frisco was great to work with. DJ was very knowledgeable and worked hard to find the right car for me. I’m extremely happy with my new Q60 and am grateful for DJ who got me through the process quickly and painlessly. I will recommend DJ and Crest to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Deal Great People

By GTG on 7/2/2019 at 11:55 AM. Helped by Zayne Lignell.

DJ Johnson really worked for us in getting exactly the car and deal we wanted. I’d even buy another car from him without hesitation. No hard sell from him or their finance person. And great after sale support by Zayne Lignell.

I would recommend this dealer.