Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3.4  
Friendliness
3.5  
Overall Experience
3  
Price
3.6  
Quality of Work
3.2  
Service
2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Please read before going in!

By Christx0277 on 2/20/2019 at 5:25 PM. Helped by Terry.

Had long review. Let's keep it short. They will NOT do what they say. Certified Pre-Owned is not inspected as they should be. Don't make my mistake! I'm now dealing directly with Nissan Corporate to get mine done correctly. You have been warned. Good luck.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Check the YELP reviews for the truth...

By MadCarGirl729 on 1/2/2019 at 2:16 PM. Helped by Carlos, Brandon.

STAY AWAY...Terrible experience and lackluster customer service all around!! I know that my situation was not easy, but you can tell a lot about a dealership in the way that things are handled. If I ask to see/test-drive various vehicles- please let me see/test-drive them! Don't pigeonhole me into a vehicle that I don't really want, and when I concede - you don't even have the keys for me to do so. You offer me water only after I mention it and the red carpet treatment was not rolled out to for me because I don't have tons of money. Yet, I hear other customers being offered water as soon as they sit down. The little things mean everything. Then, I ask you to match what has been offered from another dealership on my trade in yet you tell me that it will only bring my payment down 18 bucks or so. Guess what- I need those 18 bucks and it would have been nice to get them!! Maybe I was being given the run around because I am a woman. Who knows?? I purchased from here before when I knew a salesman and the experience was TOTALLY different. I will not be returning here again!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst ever

By Unhappy with crest nisssn on 12/28/2018 at 5:24 AM. Helped by Rob.

Bait and switch. Less car for more money. After market leather, which you have to pay extra for, sucks and interferes with the heated seats don't have after market leather added. It does not give you the same experience. I made a big mistake. Please go somewhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carlos was great.

By Tallon24 on 7/16/2018 at 11:17 PM. Helped by David-sales manager & James Brown- finance.

Carols was great. No pressure. Easy to talk to. Knowledgeable and if he didn't know the answer he found someone who did. The sale was quick and easy. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By M, Glen on 7/13/2018 at 2:13 PM. Helped by Carlos Robles.

I had a tremendous experience dealing with Carlos Robles and the whole Nisson team. I would recommend anyone looking for a car to contact Carlos Robles

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful, polite, and friendly!

By Pitaluver on 7/12/2018 at 12:27 AM. Helped by Robb and Carlos.

Wonderful service from the entire team! Carlos was especially helpful and had wonderful customer service. Dreaded car shopping but it was certainly made easy here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer service

By desireeb on 7/11/2018 at 10:57 PM. Helped by Carlos Robles.

Everyone is extremely professional. Carlos Robles, the salesman who helped me throughout the whole process was very knowledgeable and considerate of my time . I was in and out of the dealership in a timely manner. Carlos went above and beyond to make sure I was being taken care of. I leased a Rogue and this has been my best car buying experience ever ! They followed up with me a few times after to make sure I was satisfied with my purchase and made sure all my questions were answered. Definitely will be back to see Carlos when my lease is up !

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wost Dealership ever

By Khumgee on 6/6/2018 at 5:29 PM. Helped by Cole.

Yesterday I went to Crest Nissan Dealer ship and we agreed over the phone/ texting the car price. By the time I showed up their the sale guy Cole completely deny the rate which we already agreed. At the top he showed him self that he is way smatter than any client. When I requested them to call the manger and he showed up with the same attitude ever worse. I found these people doesn't care about you time and money all the focus about their commission. I stepped out from the dealership and even they used some misbehave comments on me. Be advise to all to make you homework first to get this dealership. Bcuz all the need commission and doesn't care about you money or time. Be aware.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service center awful customer service

By Nothanks on 5/14/2018 at 3:01 AM. Helped by Unknown.

Brought in our mustang to get serviced, after Fenton Nissan confirmed (this is where we bought it from) that we can bring it to any Nissan regardless of make. they did not want to help us when we arrived. Manager would not speak to us directly only through associate even though he was standing 2 feet away. Asked if we had maintenance package and I said we should and they didn’t bother looking in system since it was a diff dealership. Car was only theee months old and just wanted it serviced by the date they recommended. told us bring it to ford and gave us our keys back.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Zero follow up or communication

By Njgonzales on 5/9/2018 at 11:07 PM. Helped by Nick.

I went into this dealership trying to trade for a Nissan Titan. Sale manager pushed hard to get me to run my credit because he just knew he could get me approved for an 84 month loan when I knew I wouldn’t get approved for it. Stupidly I ran the credit giving them a chance. Waited an hour at the dealership, finally he and his salesman Nick come back and tell me the other banks won’t approve the loan but the last one is gone for the day and that’s the one they know will approve it because he’s been doing this for 20 years and will get it approved. Also said he would give me more for my trade because he really wanted my truck in trade. He said he would call me the next day to let me know details. It’s been 24 hours and I still haven’t heard back from the sales manager. I called, got no answer, called again and was told I would get a call back. Didn’t finally get someone on the phone until 2 hours later which was a completely different person who knew nothing about the deal. He says I needed a co-signer but didn’t give me details about payment/total financed or anything.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Ultimately a good experience

By Jchilders426 on 4/19/2018 at 6:55 PM. Helped by Rob.

The sales manager Rob asked me and my wife to come back in to the dealership and updated our contract so that both parties were satisfied with the agreement. They have taken the time to right the wrongs that we initially experienced and we now feel like we received a good deal from this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience!

By Frisco, TX on 3/29/2018 at 1:15 PM. Helped by Fernando Thomas.

I wanted to see about buying by 2015 Altima SL and I was very surprised how friendly the staff was. They gave me several follow up calls and made the buying experience a good one. My sales person was Fernando, if you are looking see him!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Shameless!!!

By AjS on 3/19/2018 at 8:07 PM. Helped by Sal, Diego.

Manager named "Sal" was highly arrogant and rude person and lied in front of my 8 year old kid for $500 price rise saying its a computer mistake!!! I bought the car for excellent service offered by Diego - the most humble person I met in long time. Diego was the only reason why me and my family baught a car from them! However, the owner had left me a voice message saying its Diego's fault!!! They are so shameless that they are making Diego scapegoat here to protect there manager Sal who did not hesistate to ask me to walk out even after I signeda paper for car purchase since manager Sal did not wanted to honor the deal. So shameless people!!! Sic!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Service Center!!

By jmcclain01 on 1/30/2018 at 10:41 PM. Helped by Andy Truong.

I took my vehicle in to have a trailer light and starter issue repaired, which was done so to the tune of $1200, and picked it up with two new problems that did not exist when I dropped it off. When I picked the car up, the clock no longer held a time, it resets every time I turn the car off, and the heater no longer blew hot air, only cold. Both of the function worked properly when I dropped it off, and Crest wanted nothing to do with returning the vehicle to me in the condition I dropped it off in. Instead they offered to fix the two items for just above $1000. The Service Manager stated these were known problems with this vehicle and therefore would not be responsible for fixing them. I am not looking for anything for free, just the vehicle back in the condition it was dropped off in. Now I'm left to take it to another shop to have these issues repaired at my expense.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledgeable Sales and Finance Team

By Kristi and Jason King on 11/23/2017 at 4:10 PM. Helped by Adam Bracken.

Adam Bracken was our sales guy and he was awesome. We were in a negative equity situation and he along with the finance team showed us there was light a the end of the tunnel. He really understands the customer’s needs, listens and gets it done. Very good experience and we will be back. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience; Superior Sales team

By thehalberts05 on 10/6/2017 at 2:57 AM. Helped by Robb Knarr, Benny Radd.

This is our 11th vehicle to purchase in our lifetime; young couple, early 30s. Words cannot express how thankful we were to walk into Crest. Upon our arrival we were greeted by a kind and (later discovered) heavily awarded salesmen named Benny, we let him know our desire to look around and he allowed us to do so without interruption or aggressive sales techniques. Once he noticed my coffee cup was empty, he met us in the middle of the lot to ask to dispose of the cup, not to attempt to create a sale. We chose our vehicle and immediately met Benny inside with a smile and positive demeanor. Before asking us our payment or credit score, he asked if our toddler wanted to play or needed any water or milk. How thoughtful! We went into his office and were immediately met by the GM, Mr. Robb Knarr - he wanted to introduce himself and thank us for visiting that morning; we were shocked to see he remembered us from several Nissan past - Robb always provides superior service.. We let him know we had visited another dealership but weren't happy with the vehicle provided or sales experience received. Robb immediately provided accolades to his sales associate, Benny and let us know we came to the right place for a more personalized experience. Benny left a few times to acquire our choices of vehicles but always asked if we needed anything and if we were OK on time (we had a family event that day); he was never gone for longer than 10 minutes. We left the dealership with a better vehicle at a slightly higher price than their competitor but the feeling of value was far supreme. I have never left a vehicle review but feel the exceptional customer service provided by Robn continued by his award winning sales member with Benny deserved that right. Thank you for taking time to help us choose the best option for our family after a terrible loss following the Hurricane.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a new Frontier SV Truck. "Great Truck!"

By Steve on 9/10/2017 at 6:39 AM. Helped by Adam Bracken, salesperson & Matt Jones, sales mgr..

I purchased a new Frontier SV Truck. "Great Truck!" My salesperson Adam Bracken & Matt Jones, sales mgr were both very kind & fun to do business with. They were also professional, informative, & knowledgeable. I have purchased many vehicles over the years & I have never had a better Sales Experience. Everyone involved were great & I will diffidently purchase future vehicles from Crest Nissan.

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
4   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Mixed Emotions

By Rogueaf on 8/11/2017 at 10:40 PM. Helped by Andrew & Eddie.

I have been a long time Honda owner. I had rented a couple of nissans on trips and really liked my experiences. When car shopping I narrowed down my options between a Nissan Rogue and a Nissan Juke. My shopping experience was wonderful. Andrew was patient while I went back and forth trying to decide but I eventually decided on the Rogue. I was trading in my vehicle and when I saw the offer for my car the increased price point from the "certification" I was very dissapointed. I explained my feelings and the manager and Andrew were able to come up with a justified conclusion. I left excited and happy at midnight on a Thursday!! Two days later I was back because the back right tire had a warning light. I came in and they assessed and informed me it was a nail. They replace the tires no questions asked. A week later the left back tire had a light on (which I was informed had been previously checked). I went back again this time pointing out some of the stuff that was missed the day the car was purchased cause I left so late (gas, dings etc). This service experience was horrible. They didn't tell me what they did to the tire. They didn't clean the car (and I'm pretty sure chipped some of the paint on the hood). They patched up 2/4 issues I mentioned on the exterior. I was told I would get a follow up call and never did. One week later my left back tire light is on again. This time I come in and they tell me there is a nail but due to the tread being low they would have to charge me $200 to replace it. I was livid. I have had he car less than one month and I knew I didn't wear the tread that quick. I also think this was something they missed last time. However, I pulled myself together and talked to the manager who agreed with me and replace the tire for free. The manager was very kind and Eddie is by far the nicest service guy here (even had them rewash my vehicle because it wasn't cleaned as well as it should have been). That's why I'm conflicted. When they are on it, they are on it. But I think they have some good people working there but need to make sure that everyone is being kind for the right reasons.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service departement is a living nightmare!

By Sharon L. on 7/20/2017 at 8:11 PM. Helped by unknown.

The service department of this dealership is a complete disappointment. I made the mistake of purchasing a service plan when I bought my car two years ago at the Nissan of McKinney. Save yourself the MONEY and TIME. My service included oil changes and tire rotations. I used Crest Nissan for the last few oil changes b/c they were closer to my home. On my last visit I waited upwards of 2 hours for an oil change, even though I had an appointment. I dreaded getting my oil changed b/c of the amount of time I had to invest in this simple chore. On my last visit I asked my service agent if these oil changes (that I had pre-paid for at the time I purchased my vehicle) ever expired. I wanted to know that if I didn't have two hours to spend I could get my oil changed somewhere else and always come back to use my remaining pre-paid oil changes. I was told that they NEVER expired. Today I made an appointment to get my oil changed and a state inspection. I waited my turn to be checked in by the service agent. I then waited 5 minutes as they checked me in. After explaining to them what services I needed I went inside to the waiting area. About 5 minutes later I was approached by the service agent who shared with me that in fact my service plan had expired, and I would be paying for my oil change. I explained that I had been told the oil changes never expired. He told me he would see what he could do. When he returned he told me there is nothing he could do. He printed my service plan and told me I was too late as my plan expired 11 days ago. He explained that b/c the employee I spoke to prior was no longer employed at Crest Nissan that it was too bad for me. So, because I was given mis-information and because I was 11 days too late they could not be bothered to honor an oil change that I had pre-paid for. They would, however, be happy to complete the service for a fee. Thank you Crest. You have lost a customer for life.

I would not recommend this dealer.

Overall Rating

2.6  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

They talk a good game, but don't deliver

By Cindy H on 6/29/2017 at 4:39 PM. Helped by Jason.

We leased my vehicle from here (2015 Murano Platinum) and have taken it to them for maintenance for every scheduled service. Each time, they have left something either undone or not working! I live 30 minutes away and have to drive it over again to get the "mistake" fixed and take another hour or more out of my day for them to fix something that they messed up. This time I got the maintenance (3rd one) and they forgot to reset the maintenance reminders on the car, so the car always shows that I need maintenance! When I called to speak to the customer care person that helped me with the maintenance in the first place, he was not "available" and hasn't been for a week. When I told the person on the phone, she said, "I'm so sorry. Please hold and I'll get one of my mangers to speak with you." She then put me on hold and never came back to the phone. I held for 30 minutes! We chose this place because of the wonderful reputation that it supposedly had. They are very nice to talk to, but never do what they say they'll do! Time and time again, I've been disappointed by their service. I will definitely find another place to get my next vehicle!!

I would not recommend this dealer.