Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Service

By HOCKEYFUN on 6/23/2018 at 7:31 PM.

Very helpful and listened to what I wanted in a vehicle. Was not pushy or aggressive. Took time to make sure I was happy with the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By white345 on 6/24/2018 at 2:37 PM.

Excellent customer service. No problems. Easy car buying experience. Vehicle was prepared and clean. Very knowledgeable about the many services, etc. Well priced. Would recommend.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good experience

By coxcombe on 6/24/2018 at 1:50 PM.

Good experience, the vehicle was well prepared and clean. The environment was clean, price of vehicle seemed fair, The atmosphere was nice and the employees didn't pressure any decisions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience I have ever had.

By parsly5 on 6/15/2018 at 7:20 PM.

This was the easiest car buying experience I have ever had. I felt no pressure and Anthony did everything to meet our needs. I would definitley recommend Anthony Vattuone and this dealership to others. We drove from TN to buy this car for our daughter because they were honest people. Great dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless Car Buying

By David.Thibadeau on 6/15/2018 at 7:01 PM.

This is third vehicle we have purchased from Criswell Chevrolet and the second vehicle we have purchased from Anthony. He is very knowledgeable about every vehicle in the Chevy line. He was able to painlessly walk us through the whole car buying process and beat out his competitor’s pricing. I would recommend him and Criswell to anybody in the market for a Chevy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By steel on 6/14/2018 at 5:14 PM.

Doug and Chip where professional and great to deal with, they made the car buying process a pleasure. Finance was a breeze. Best car buying experience I've had. Even the short-cut directions provided for my ride home were spot on. Thank you to one and all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Manl on 6/11/2018 at 1:02 AM.

As soon as I arrived I was greeted by Chip Bozga who was awesome throughout the whole process. The dealership allowed me to get the car inspected at a Volkswagen dealership before committing which was very helpful. Their vehicles are very well maintained and staff knowledgeable.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst customer service

By Nathaniel09 on 6/1/2018 at 1:18 PM. Helped by John Newton.

Copy of email to the supervisor/managers Good evening Mr. Newport, Per our telephone conversation today in reference to the 2011 Dodge Ram under Reyes. I just want to clarify that the vehicle was scheduled to be serviced on 05/30/18 at 8am. Vehicle was dropped off the evening of 5/29/18 so there wouldn’t be any delays. Since the vehicle has been dropped off, My husband has had to call multiple times to get updates and would be told different stories regarding the vehicles status; including that the tech has left home being the last communication by the staff at the servicing dept today. After speaking to you regarding this matter and expressing my concern for the lack of communication of the department to the customer (myself) you clearly said to me “feel welcome to pick up the vehicle”. I, honestly feel very disappointed in the way we have been treated as customers and consumers of Criswell. This has been by far the worst experience and to make matters worst, coming from a manager the worst way to handle a customer. I cannot express enough that a lot of people in Crisswell depend on customers to pay bills and should be treated a lot better. We are paying for a service and not getting service for free, not sure what the problem seem to be. Thank you for your major attention to this matter. Ps: To the managers added to this email please reconstruct training for your supervisors/managers/ employees to handle customers in a constructive and effective way to maintain efficiency in the business and growth of the company. Update:6/1/18-To say the least vehicle was picked up today and no paperwork has been given because vehicle was simply sitting in their lot for 3nights 2days. How disappointing and to say the least that not an apology was given or explanation or anything. Way to go Criswell, great business your running here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trading in 2012 Equinox LTZ for 2018 Equinox Premier

By patricia.davis127 on 5/30/2018 at 3:43 PM.

This is my third vehicle purchase from Criswell since 2009. In negotiating the first 2, I had the pleasure of working with Dan Drayton who was an outstanding salesperson! More recently, having been contacted by Brian via email regarding the "flagging" of my 2012 Equinox for a possible trade-in, I decided to pursue what appeared to be an interesting offer. That was followed up with an email from Anthony Vattuone prompting my contacting him by phone to resolve a few questions; he graciously followed up with a worksheet indicating the potential savings involved with my trade-in. Eventually, I decided to make an appointment with Anthony on Monday, May 29th--Memorial Day. Not only was he calm, respectfully attentive & articulate with his responses to my questions & concerns, he was also very knowledgable & maintained a good sense of humor! Within 4 hours, I had purchased the vehicle I wanted for the price I wanted. Thank you, Criswell, for maintaining a solid business operation. I have & will continue to recommend you to friends without reservation!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple and Enjoyable

By Liz on 5/30/2018 at 1:10 PM.

This was the Quickest and Easiest Car Purchase I’ve ever experienced! Doug Levene was a Pleasure to work with. His customer service was impeccable. Criswell is Lucky to have such a Fantastic Salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Gueth on 5/30/2018 at 4:47 AM.

Great customer services! Doug Levene was “ extraordinaire”. He helped me a lot as far as purchasing my car. I strongly recommend Criswell to anyone that wants buy a car. Thank for making me happy!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

disapointed

By efreny on 5/23/2018 at 10:15 PM.

I am reaching out to you to address a recent experience I had at the Criswell Chevrolet. My 2008 Chevrolet Silverado has been having fuel system issues in the last several month for which I have been bringing it to the dealership for service. I have paid thousands of dollars including today's visit on repairs and yet again, keep having the same issues. On May 15, 2018 I brought my vehicle again with the same type of issue and yesterday when I spoke with Anna in your commercial fleet services and she gave me an estimate of $1263. Today, when I arrived at the dealership and checked in with the cashier, i was charged $1614. I find it completely inappropriately and dishonest for the dealership to charge me almost $400 extra without even consulting me. I went ahead and paid the entire amount to get my truck back as this is the only vehicle I have. However, I am requesting that a review is conducted and a credit is made to my credit card. Your quick response to this email is greatly appreciated. Sincerely, efren j de la yncera

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The perfect van at the best price from my favorite dealer

By SusanP424 on 5/23/2018 at 3:39 AM.

This is the third vehicle I've purchased from Criswell Chevrolet because I love their dealership, employees. and customer service. Most recently, I was searching for an almost new Dodge van for my husband. He loves the stow and go seats and other features of this vehicle and we needed to replace our older model. I've been searching online for awhile and when we saw our (almost) new van listed online with super low mileage with a great price at the dealership I wanted to buy from, I immediately called to arrange a test drive. To my delight, the same salesperson I purchased my last car from answered my call. He went out of his way to help me the last time around, so I was delighted to work with him again. The van was spotless and looked like it came just off the showroom floor even though it was a year old. There was not a scratch inside or out. My husband and I bought the van on the spot and we are thrilled with our new ride. I'm still in love with my car I purchased a few years back and my husband loves his new van. We look forward to working with Criswell for years to come.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great experience with Doug Levene

By Eric S on 5/23/2018 at 3:19 AM.

Very smooth experience with Doug Levene at Criswell. Very low pressure and straight shooting. He went the extra mile. Would definitely work with him again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Nobody screwed me around - I didn't quite know what to do

By Dana on 5/21/2018 at 3:03 PM.

I loved that no one messed with me and they gave me a straight forward deal. I still had my guard up, but thank goodness no one did.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Working with Mario

By Julie on 5/17/2018 at 4:12 PM.

Mario made the whole process super easy! He also continued to help me out well after I purchased the vehicle!!! Great car dealer to work with!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, professional

By Eva5 on 5/20/2018 at 5:56 PM.

Mario did an amazing job listening to what we wanted. He was helpful & very professional. He made the process of car buying easy and simple

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

They told the truth

By charlieboy12 on 5/16/2018 at 7:29 PM.

Came from 1000 miles away. There were no surprises. Anthony Vattuone did what he said he would do through many emails over the last 6 weeks. A pleasant experience for a change. Al Uber, Akron,OH

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By jengruber4 on 5/19/2018 at 11:56 AM.

Doug Levene was an incredible salesman. He was friendly, accommodating, and very realistic when he answered my questions. He didn't sugar coat anything which was exactly what I was looking for, especially because this was a big purchase and I wanted to make the best decision. I couldn't have asked for a better car buying experience. Doug's service and care made me feel very confident in my purchase and I will without a doubt refer everyone I know to him. It's been almost 3 months with my Jeep Compass and I am still ecstatic. This was the best purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experiance Ever!

By rickeyrich on 5/17/2018 at 1:16 PM. Helped by Daniel Leithauser.

I bought my 2018 Z71 Colorado after much research. Going to Criswell Chevrolet was one of the best decisions I've ever made. When I walked in I was greeted by Anthony Vattuone one of the nicest, friendliest, knowledgeable salesmen I've ever worked with. Anthony answered all of my questions which was very helpful and went above and beyond to make sure I was able to get the best price for my vehicle. I would recommend him to anyone. Daniel in finance was also great to work with in finance. He explained the products well. Buying from Criswell Chevrolet is highly recommended.

I would recommend this dealer.