Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.6  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service I’ve Received in a long time

By ChippyV on 8/19/2019 at 11:16 PM.

Brian was accommodating, helpful, and understanding.I appreciated his insight and how personable he was. I would recommend him to anyone desiring an exceptional experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

AWESOME

By 1Godisgood1 on 8/14/2019 at 7:35 PM.

I came to buy a car and i left with a car. didn't want to waste time had the cash. Dylan was Awesome and if everyone was like him your dealership would be #!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership

By Munziba on 8/17/2019 at 3:48 PM.

If I could give 100 out of 5 I would give experience. I have been to this dealership for the past 10 years and bought 5 years. Rafael is great. He is so engaging. He is a true professional who knows his product and went far above the call to ensure that my family and I had a great car buying experience. He took the time and made sure that we get the car we wanted and never pushed us into selling anything. He was thorough and explained the entire process and I will highly recommend him. Mr. Don Boone, the Finance Manager was so patience and never pushed us into anything. He took the time to work with us while we waited through the glitch to remove the credit freeze. He also have a great warranty system. Mr. Dylan McKee, the Finance Manager, was so kind. He personally came in an greeted us. He spoke to us to in the detail in the beginning process and when we were picking up the car. The entire car buying experience was A++++. I have a Criswell Nissan customer for the past 10 years and it's well worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Came for one, left with two.

By Ron & Betsy on 8/11/2019 at 4:04 PM.

My wife and I arrived at Criswell Nissan intending to purchase a new Nissan Frontier to replace my 15 year old Nissan Frontier. We were immediately impressed with Rafael's open and attentive demeanor. Rafael's detailed knowledge of the vehicles he sells is rare and inspires confidence. We were so impressed we left with a new Frontier for me and a new Kicks for my wife.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very engaging

By Nnthani on 8/5/2019 at 4:47 PM.

He was very informative and attentive to try and provide help. He also did come off straightforward to seeing what could work best for me by giving recommendations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An awesome experience!

By alewis64 on 8/7/2019 at 5:52 PM.

It was truly a pleasure to do business with Criswell Nissan. Rafael is a true professional who knows his product and went far above the call to ensure that my wife and I encountered a great car buying experience. Rafael was extremely thorough in explaining all of the features and equipment of the 2019 Rogue we leased. He delivered the vehicle to our home, which was 165 miles one way, and drove our 2016 lease return Rogue back to the dealership. He is extremely driven to provide customer satisfaction , and I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior service

By Newcar19 on 7/24/2019 at 1:10 PM.

Brian was very thorough and informative throughout the entire purchase experience. He went above and beyond in service and hospitality. He was very transparent and honest. I explained to him what I was looking for and he delivered. Comfortable test drive and pleasant attitude. Even though I was very unsure when first walking in, i didn’t feel pressured or agitated at any point. Thanks Mr. Washington!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Care

By Ttmiller7 on 7/22/2019 at 9:09 PM.

Rafael provided exceptional customer care. He is extremely patient and pays attention to detail, while being eager to satisfy. He even came in before hours on two occasions to meet my scheduling needs. I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chill, easy going, and professional

By bgg123 on 7/21/2019 at 11:22 AM.

My experience with this dealership was very positive and I would recommend anyone in need of a vehicle to give Criswell Nissan a visit. From our salesperson, Rafael, the manager, Dylan, and Don, the financial guru, it was an easy ride. The dealership was clean and accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT CUSTOMER SERVICE.

By filmbuff31 on 7/7/2019 at 7:45 PM.

Had a great experience with a sales person Jennifer sharabany. She help find the right car for me. Would defenitely recommend this dealership to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent/Professional Sales Team

By #14 on 6/30/2019 at 7:29 PM.

I purchased a 2016 Murano back in May. It was the smoothest buying process I've encountered at a large dealership.....and this is my 14th vehicle. Alexis, my sales rep, was new, but he did a great job showing me the car I came to see. The entire staff were friendly and professional. I would recommend this dealership in general and Alexis in particular. Thank you. I love my Murano!! R.C. Wilson

I would recommend this dealer.

Overall Rating

3.3  

3   Customer Service
3   Friendliness
4   Overall Experience
3   Quality of Work

Bad service

By leaf_leaving on 6/19/2019 at 9:23 PM.

This person is terrible and won't present good service. Also the price she present is higher than what the agent said in the online chatting.

I would recommend this dealer.

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

Chris is wonderful

By Dks on 6/18/2019 at 1:47 PM.

From the moment we walked into the dealership Chris was lovely. He focused in on the car we wanted to purchase and Chris knew everything and more that we needed to know to purchase the car. We would buy another car from him and will tell all our friends and neighbor to visit Criswell’s to buy a new or used car from Chris.!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Person

By Alyson54 on 6/13/2019 at 2:25 PM.

Jennifer did a excellent job. She know her cars. First she scheduled an appointment and when I arrived she is so nice and knowledgeable. She has excellent conversation and showed me my car. I am completely satisfied with Nissan Kicks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service

By ashtonc0 on 6/10/2019 at 10:11 PM.

This dealership genuinely cares about their customers. I bought my first car here and they really helped me get a great deal. Everyone worked very well together and everyone knew what was going on. They even reached out after I purchased my car to make sure I was satisfied with everything. They also have a great warranty system. I'm so glad I bought my car at Criswell Nissan! I would definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Jchavarr18 on 6/7/2019 at 5:00 PM.

Everything was great from the moment I came in until the moment I left premises (with a new vehicle). I want to give a special thanks to my sales consultant Rafael Maldonado and his sales manager Mike Hernandez! Rafael M., was exceptional and very professional at all times. He listens, explains, and understands the buyers point of view. Rafael didn’t care how much time he spent with me (I was taking a long time to make a selection), he also took me next door, to the Honda dealership! He showed me as many cars as I wanted to see and drive! He is amazing! I’ll definitely go back! Rafael and Mike are exceptional and professional. Thanks sooo much guys!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Danny at Criswell Nissan, Germantown!

By Cargirl on 5/31/2019 at 12:31 AM.

Sales associate, Danny Nguyen Le, helped me through my car buying experience and he was great! He was very patient and honest throughout the process! I’d highly recommend asking for him if you visit Criswell Nissan in Germantown, MD.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service

By Murano18348 on 5/16/2019 at 10:24 PM.

I am writing because in April 2019,I wrote a review for a sales employee that I had a problem with and gave him and the sales department a very low rating on all services. Unfortunately, since my car was in the service department the ratings went to Ericka. Ericka is very personable, cheerful, willing individual who is always ready to help her customers. Ericka has been able to answer all my questions every time i have brought my Murano into the shop. Unfortunately, I am unable to change the ratings that went against her in April. I feel awful. Ericka you are a very special woman with a great personality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By KEF on 5/12/2019 at 10:07 PM.

I looked at a few dealerships but came back to Criswell Nissan...1) no pressure sales 2) knowledgeable and friendly staff 3) great deal 4) awesome customer service after the sale. I was not looking forward to getting a new/used truck but they made the experience exceptional. I would buy another car from Criswell Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased!

By Colleen on 5/11/2019 at 10:10 PM.

The price for my 2015 Nissan Sentra was what attracted me to the car, and the process of purchasing it went very smoothly. Brian was so kind to have followed me to drop off my old car at the location I needed to go to get rid of it. He went above and beyond to help me with my new purchase! I left feeling like I made a good decision for myself. Thank you!!

I would recommend this dealer.