Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.4  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Friendly Service

By CELIA MCCOY on 1/12/2018 at 5:05 PM. Helped by Keith.

This purchase was unbelievably fast. I was able to purchase my Honda Accord EX-L at a cheaper price with Cross Creek Subaru then any of the local Honda dealers in my area. Even better than that, I live 4 counties North of Fayetteville, my car was delivered to me on my job with the papers to sign. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By jumpmaster on 9/11/2017 at 4:16 PM. Helped by Katey Meeks.

I have bought two Subaru's in the last six months. Both from Katey Meeks. She was outstanding to work with. My wife has had dealings with this dealership for years. Always excellent customer service and everyone at the dealership is great to deal with. Also an excellent service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love My Subaru

By Tosu on 6/30/2017 at 10:38 AM. Helped by Emily Bracey, John McHann.

Finally, purchased my first Subaru! The staff at Cross Creek Subaru made it an easy, flawless experience. Emily was very knowledgeable about the vehicles and a pleasure to deal with. A smile, No pressure, just facts. Every staff member made us feel like part of the family, Thanks. I would definitely recommend Cross Creek Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and personable customer service!

By Anne-Acura on 2/28/2017 at 10:43 PM. Helped by Katey Meeks.

I was given prompt attention from the beginning of my inquiries at Cross Creek. Everyone there was very friendly and willing to do what they could for me to make my buying experience enjoyable. Thank you Katey and John for all of your help!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Subaru experience

By beny on 2/9/2017 at 9:12 PM. Helped by Emely Bracey, John McHann, Sam Johnson,.

My wife and I have been long-term residents of Fayetteville for over 30 years. My exhortation: If you want to purchase a car and be treated with dignity and respect, visit the team of Sam Johnson Cross Creek Subaru in Fayetteville. The reason the sales staff, and their management; the service department and their awesome mechanics are the way they are . . . Sam Johnson! There is something that can only be experienced by going through the doors and wait to be served by someone willing to listen and satisfy your purchase or service needs. It started with my visit with Subaru Client Advisor Emily (Bracey), proceeding through Sanden Woodham’s assistance, John McCann (General Sales Manager) with dealer management issues, but . . . it all reflects Sam Johnson who, as the General Manager, leads the staff at the Subaru with dignity and a caring heart to serve our community. He is one awesome gentleman who has encircled himself with like minded supporters. Over the years we’ve purchased many cars from Fayetteville dealers, Toyotas; Jeeps, Hondas and Subarus. During the past few years we’ve purchased four Subarus. Car buying is a stressful ordeal, maintenance of those vehicles can be no less anxiety ridden. None of that mentioned was experienced at Sam Johnson Subaru. Easy purchase experience, great people, warm atmosphere, reliable maintenance staff - Sam Johnson Cross Creek Subaru in Fayetteville, the place to purchase your vehicle. Blessings Beny and Linda Neff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership with a great staff!

By wandakay on 2/1/2017 at 2:27 AM. Helped by THANKS Sam, Guy and service dept.

Sam and his staff are wonderful. We live in Asheboro N.C. and was looking for an Outback. Checked out a lot of dealers around us but we were in Fayetteville and decided to visit Subaru. While looking around a very nice gentleman named Sam came out to help us. The whole experience was great. He took up so much time with us and explained everything we needed to know about the Outback. Everyone there acted as if we were the only ones in the office needless to say we were not . After the sale we came back for our check up and asked for the salesman to thank him and to our surprise we found out Sam was the owner. We have had such a great experience there we sent our daughter and she also experienced the same friendly family like service. She was so pleased she bought a Legacy. We recently took it back for a service call and did not want to bother Sam but as we walked out to the car after the sevice was completed here comes Sam with a hug for me and a hand shake for my husband calling us by name. Now if that does not make you feel like family nothing will. If you ever need a car you need to go see Sam!!!!!!!!!!!!!!!!!!!!!! WANDA AND KRAMER KINLAW

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

sales manager would rather argue than negotiate

By John18ZW09 on 9/9/2016 at 12:39 PM. Helped by John McHann.

Sales manager was downright confrontational after initial offer on a used vehicle. I was willing to go up another 1-1.5K on initial offer but unfortunately he would rather aggressively argue instead of negotiate or maintain open lines of communication. I will never do business here, no one in my family will ever do business here, nor will I recommend this establishment to any of my associates. I'm not sure how their reviews are as high as they are. I suspect many of their positive reviews are false.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME experience!

By SouthportNC on 1/2/2016 at 2:43 PM. Helped by Gary, Brittany, Jessica, John and Mr. Johnson.

Absolutely, positively an AWESOME experience! Brittany was my pilot for the buying experience and easily walked me through the buying process with great comfort and to ensure that I was more than happy at each step in the car buying process. Gary, Jessica, John and even Mr. Johnson each made this Subaru Legacy a worthwhile trip from Southport to Fayetteville to buy my car. Stress level was a zero. Buying experience was a 10+. Well done, I say. Will easily be back for another car. Don't hesitate to work with Cross Creek Subaru. Give them a chance - you will be overwhelmingly pleased, I'm sure. I had a Subaru Legacy that was on the end of its 36 month lease. I ended up purchasing from Cross Creek Subaru a 2016 Subaru Legacy 2.5i Limited vehicle.... it is awesome! My lease was ending in early January, 2016. I contacted CCS via the ePrice application on their website on 12/30 and wrote what I was trying to do and what cars I was interested in. That was 15 minutes before 8p when they closed for the day. Within ten minutes Gary called me to discuss my inquiry. We agreed on a simple plan and I told him that I would be willing to make the 2:10 minute drive the next day to Fayetteville, NC from Southport, NC if we could outline a basic agreement. Gary set me up to work with Brittany when I arrived. Within 45 minutes we had an agreement in principle on my current lease and on the new vehicle. Then I worked with John and Stephanie to finalize the deal. Every person was above board and transparent as we discussed options to conclude the transaction - so they made the process simple and comfortable. There were no games, no gimmicks; just solid business discussion, which concluded with my acquiring the ICE Silver Legacy with Black interior and walnut trim.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hands down the best dealership

By Alabama on 11/17/2015 at 4:35 PM. Helped by Jimmie Binford, Jessica Turnquest, John McHann, Sam Johnson.

My husband bought a WRX a month ago. Our experience when purchasing the WRX was what I thought above and beyond until we went in today to get some work done on it. Everyone today went way out of their way to make sure we were taken care of. I have been looking at the outback since his purchase. Today everyone made me feel like family while making my new purchase of the 2016 outback. They do not give you the run around nor do they try to cheat you of your money. Which was so wonderful since 99.9% dealerships do just that. Philip was great and talked us through the issues. Jimmie our salesman both times well he's just Jimmie, no one can be Jimmie but..Jimmie. There are not enough words to describe how perfect the sales manager, John is! You wouldn't even know who the owner (Sam) is while in there because he is just as engaged in his customers as the entire staff. Thank you! Thank you! Thank you! We can't not say it enough. You all have truly placed a smile on our hearts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Subaru Outback

By pdettorre on 8/19/2015 at 4:07 PM. Helped by Guy Jordan, John McHann, Jessica Turnquest.

CrossCreek has been great. The let me order my Subaru after their promotion had expired. The kept in touch and answered my questions about delivery dates and it only too about 45 minutes to complete all the paper work and drive away. Guy Jordan was an excellent salesman to work with. John McHann was very helpful. Overall a great experience. Also when I asked about the promotion they actually sent me a written quote with the discount! No other dealer in my life has ever put anything in writing they didn't expect you to sign. No surprises when I went to pick up the the Outback.. Again, great overall job!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Unprofessional

By smmorrison on 8/15/2015 at 1:48 PM. Helped by John McHann.

My experience with this dealership has been solely through phone contact with the sales manager John McHann. This manager has been incredibly rude and bullying (almost threatening) to my family members and acted in such a way that, in my opinion, he should no longer be employed at this dealership. I highly recommend avoiding working with this individual.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!

By Whiptroll on 8/6/2015 at 5:45 PM. Helped by Emily Bracey, John McHann.

Emily Bracey and John McHann were the most helpful people by far during our search for the perfect family car! From the time we walked into the dealership to the time we left, they were friendly, courteous, and accommodating. When our Dodge had a problem before our 2016 Subaru Outback had arrived, John and Emily were quick to assist us with a loaner and made every effort to ensure we felt like valued clients. After such a great experience, Cross Creek Subaru will be our first choice dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second time purchasing a vehicle from here!!! Always leave s

By guamgurl671 on 4/22/2015 at 12:51 AM. Helped by Guy and John.

The staff was professional and friendly. I bought my truck from them almost 2 years ago and left happy. Greatful to have walked away from an accident that totaled my truck almost 2 weeks ago, I came back to them because I know I'm getting the best customer service and vehicLe needs possible! Guy Jordan is a very knowledgeable and friendly salesman, and so are the other staff! I would recommend people to come see for yourself just how awesome Sam Johnson Jr's Cross Creek Subaru staff are! I love my 2015 Subaru!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A+++ Service....Incredible Follow-Up....Satisfied Customer!

By nichelob on 2/20/2015 at 10:12 PM. Helped by Sanden Woodham.

A++++++++++ couldn't be happier! Geography: We live in Charlotte. Cross Creek is located in Fayetteville. Timeline: 2/11: 1st contact with Cross Creek Subaru 2/19: Behind the wheel of my brand new 2015 Outback 3.6r Within 3 minutes of using the USAA's "Car Buying Service", Sanden Woodham from CCS called. We knew we wanted a 2015 Outback 3.6r for some time and had been in contact with close to a dozen dealers before we spoke with Cross Creek. Most gave us the run-around about the car we wanted: "These 3.6r Outbacks are hard to come by.......You'll have to order one and it will take 6-12 weeks......, etc." One dealer's salesman even stated that the 2.6i was a better car than the 3.6r and there was not much difference between the 4 and 6 cylinder engines.... even after we told him we weren't interested in a 4-cylinder in the least bit. We believe this was because they didn't have any on the lot and didn't want to lose a sale. Another dealer continuously told us he would follow-up the next day...TWICE....and each time it was 2-days later, explaining that the dealer-swap was almost completed. Sanden immediately found the vehicle we wanted, but it was in GA and had to negotiate a dealer-swap. When other dealer's were beating around the bush, Sanden had the vehicle secured and ready to be brought up to NC. Through this entire process, Sanden's follow-up has been second to none. When Sanden was off, his colleague Gary new every answer to every question we had. Not only did Sanden beat the best out-the-door price of any dealer we negotiated with, but he texted us photos of our vehicle (from his cell-phone) during the process of adding on accessories. He coordinated the delivery of the vehicle to our home in Charlotte and called the next day to follow-up. Incredible service....................the only downside is that they are not in Charlotte. Highly recommended and wouldn't hesitate giving them the first shot at our business if an additional Subaru might be added to our family.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Everyone was great except the Sales Manager

By sevensisters on 1/19/2015 at 8:15 AM. Helped by Jeanette, John McHann, Jessica, Emily.

I recently bought a new Forester at Cross Creek Subaru. Our sales associate, Jeanette, was new to the dealership, but very eager to help me, in any way. She could answer most of my questions and quickly checked on anything she was unsure of. Overall, I had a great experience working with her. She greeted us in bitterly cold weather, stayed after hours to close the deal, and helped outside when I picked up the car the next day, despite the freezing cold rain! Emily (a veteran sakes associate) was there to aid her new co-worker, if needed. Jessica helped us finish up the paperwork. She is a true pro on the financial end. Clearly, she knows her job and does it well. It was easy, informative and fun working with her. I would like to say that that I also enjoyed my experience with the Sales Manager, John McHann, BUT that would be false. As an adult, married, college educated wife and stay-at-home Mom, I've negotiated new cars 3 other times in the past 20 years. I do my research well, never walking into a dealership without knowing what price my target vehicle rolls out of the factory with, what the advertised MRSP is, and what the national selling average is. In general, I have a good idea of what the vehicle is actually worth. My last negotiated purchase involved the dealership going into "hold-back" funds to get the price closer to what I was negotiating for. Mr. McHann clearly has an issue negotiating with anyone. He acted very "put-out" that I didn't take the first "great" offer he put on the table. As the negotiations continued, his face got all red and he jabbed his finger across the desk at me, stating "Let me explain to you how these numbers work!" It was demeaning that Mr. McHann made the assumption that I DIDN'T know how the numbers worked!! It was at this point that my DH, who had been quietly listening to this escalating conversation, got up and walked out of the office. He asked me to come with him. It took much wasted time for me to convince my DH that we should stay & finish the deal. The other employees had been GREAT, particularly Jeanette, and I loved the car. We did end up closing the deal, with very little credit to this Sales Manager. If I absolutely had to say something positive about him, it would be that he did work with us to get the paperwork signed after hours. But, his overbearing, condescending negotiation style almost blew the entire deal for Cross Creek Subaru. My advice: Go in, enjoy the great customer service from everyone else, and work with a different Sales Manager to close out your purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By wrxowner22 on 11/30/2014 at 8:50 PM. Helped by Dave Mason.

I recently ordered and purchased a 2015 WRX. It arrived 4 days ahead of its ~2 month estimated arrival! I work primarily with Dave Mason, the general sales manager. This was my first time buying a new vehicle and he was extremely thorough and transparent throughout the process. The process was fairly involved too, given that my new vehicle had to be ordered and I was also trading in my old vehicle on delivery. Every question/concern I had was addressed promptly and with a cheerful attitude. The pricing on my new vehicle and my trade-in's value was extremely competitive. I will continue to work with Cross Creek Subaru, despite living an hour away in Raleigh, and you should too!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Awful and unprofessional experience

By Kyle S on 8/1/2014 at 11:12 PM. Helped by John McHann.

I recently visited Cross Creek Subaru and had an awful experience as their Sales Manager, John McHann, attempted to bully me and physically challenge me. After a few weeks of deciding which vehicle I wanted to purchase, I had cash in hand and was ready to buy a vehicle from them if we could agree on pricing. I was led into the Sales Manager's, Mr. John McHann, office and began to discuss pricing with him. Immediately he was flustered by my offer and began to discuss with me why it was so unrealistic. I calmly engaged in discussion with him about pricing and even went as far to have him pull up usaa.com to compare prices that he said were unrealistic. Sure enough, my price was close to what usaa.com's car buying service offered (the prices set by the dealer themselves!). His fluster continued upon discovering this, and his voice began to raise towards me as if to attempt to bully me into accepting his pricing. I quickly realized this and kept my cool, as uncomfortable as it was. When I asked him to compare the features of the usaa.com vehicle pricing to the dealer invoice sheet he had presented to me, he quickly realized he was found out. He threw down his glasses on the table, pointed his hand in my face and almost yelling said to me, "Sir! This is not how we sell cars!" and jumped up, clearly enraged, and stormed out of his office. Shocked and feeling somewhat physically threatened at this point, I stood up and politely informed him that I will be taking my business elsewhere and reminded him that I'm spending my money here and simply wanted a good price. I thanked my floor salesman Mike, who seemed shock by the whole ordeal, and left the dealership. The sales service manager here is incredibly unprofessional, rude, and bullying. I strongly advise against interacting with this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don't buy a car until you shop at Cross Creek Subaru.

By Daryl Gilbert on 7/11/2014 at 9:03 AM. Helped by Emily Bracey.

Cross Creek Subaru is a friendly dealership that will provide you with a pleasant buying experience. The staff is professional and personable. There's no pressure and they are genuinely concerned about their customers. The service staff continue the experience with the same diligence as sales and finance. Subarus are the best cars available at any price and Cross Creek Subaru is the place to buy one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Updated Review

By TLattin on 5/31/2014 at 12:27 AM. Helped by Jay and Jerry.

I am giving Cross Creek a 5 star review based on how they resolved an issue that we had with our service experience with them. The final outcome showed honesty and integrity on their part and that is hard to find in this industry.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

It was a great experience, we just couldn't meet on...

By jmack28314 on 12/18/2013 at 11:33 PM. Helped by Emily.

It was a great experience, we just couldn't meet on the numbers. Great group of people, willing to work for your business. It's always once to see someone in Fayetteville care!

I would recommend this dealer.