Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Crown Acura.

By Chad H on 5/14/2019 at 12:03 PM.

My wife and I purchased a 2019 Acura RDX. We had a great all around experience at the dealership. Everyone who helped us with our purchase did an outstanding job. Denence, JR, AJ, and Christian all did an outstanding job! I noticed several happy buyers while we were there. This is a great place to purchase a car. Chad H.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership!

By Hearth on 4/28/2019 at 1:22 PM.

These guys are an incredibly patient, and helpful group. They went above and beyond to get me the kind of car I wanted, and were very accommodating to my needs. I will be doing business with them again!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

EVERYONE WAS VERY PROFESSIONAL AND HELPFUL THANK YOU ONCE

By madddogg art on 4/27/2019 at 5:39 PM.

EVERYTHING WEND VERY WELL WILL RECOMMEND THE ASSOCIATES TO FRIENDS AND FAMILY MEMBERS WILL COME AGAIN FOR A DIFFERENT CAR/VAN THE PRICE WAS VERY FAIR AND JUST

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They made my vision come true!

By Nicolacoste on 4/22/2019 at 11:45 AM.

Last week I had such a pleasurable experience at the used lot of Crown Acura. Dan Brooke’s made the process so easy for me and helped me every step of the way to make sure I was making a well educated choice on what car to get. He answered all of my questions and was very knowledgeable when comparing to other cars. He helped my vision come alive to surprise my fiancé by trading in his old car to get him a new one. I highly recommend the staff, especially Dan, to help you find your new Acura (or new to you) in the future!!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Trade

By Chelle on 4/19/2019 at 8:34 PM.

My experience trading in my vehicle was very easy last Saturday. Christina greeted my son and I at the door and was very polite. The whole process went smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car buying made easy

By Mike from Raleigh on 4/18/2019 at 11:46 AM.

Crown Acura made it easy to buy when I live in Raleigh. All done by phone and the car was delivered to my house. AJ got it done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free place to do business!

By Happyman13 on 12/31/2018 at 9:29 PM.

The staff made the process of buying a car not so stressful! I would recommend this place to anyone who is hesitant to move forward with such an important purchase. Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Refuse to service my new car because of a survey

By Dreed on 12/15/2018 at 8:32 PM. Helped by Christina.

Buying my car was a great experience. Everything after has been a nightmare. Took my car for a repair and they caused me to have no dash lights. Took it back and it was fixed. Acura asked me to complete a survey and I did so honestly. Then I got notified my car had a recall so I made an appointment. Got to my appointment and was told they were refusing me service because I left a bad survey and “people got in trouble”. I was told I had to take my car all the way to Winston Salem to have it serviced and they wouldn’t even repair what was recalled. I have contacted an attorney regarding this issue and will be filing a BBB complaint and alerting news outlets in the triad. Refusal of service over a bad survey? Outrageous. I have never been treated so poorly as a consumer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Dford44 on 11/26/2018 at 3:54 PM.

Courteous staff that went out of their way to get me what I wanted. Love the car as Acura quality is unsurpassed. Would strongly recommend to everyone

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Highly Disappointed. Service dept. can't be trusted!

By Cicely77 on 11/8/2018 at 6:31 PM.

I've bought two MDXs from this dealership. Years ago the service was great. Now...not so much. I like to get my vehicles services at the same place of purchase, but now I have to find another dealership to provide services. I've had several inconsistencies with what services are needed (and I've paid for these services) and what's actually performed. The last straw was on November 1, 2018. I picked up my vehicle and paid $248. I inspect my tire that I purchased and it doesn't match with the invoice. They put a different tire on my MDX that didn't match the others or the invoice that they provided. Luckily I could see this with my inexperienced eye, since I'm not a mechanic. They're also supposed to rotate my tires on a routine schedule. I bring my vehicle for tire rotations and I can mark my tires....they don't rotate them but of course, it's on the invoice....hence the reason why I'm buying one tire at my LAST visit. Further more, an associate that was quitting that day named Monica...was very and I mean very rude. Not worth the stress to pay top notch prices for chop shop quality.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Take the anxiety of a new car purchase away at Crown Acura!

By V Lawrence on 10/29/2018 at 1:52 AM.

Just got a new 2019 Acura RDX. I highly recommend you go see Brett Forcini who was very patient with my search for a new crossover. He knew I was cross shopping across several brands and dealerships. Crown gave me the best possible price on my trade ins and worked to get me the the vehicle of my choice. Talk about a family friendly, no pressure environment! Brett and team took the anxiety out of car buying completely! They truly are a great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Abby G on 10/24/2018 at 8:57 PM.

From the door to the deal I felt appreciate by all staff members. Very easy process to get the family vehicle of my dreams to accommodate my family!! I love you guys!! Brett helpful in every way very knowledgeable to the product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Sb1234 on 10/19/2018 at 7:32 PM.

Love my new 2019 Acura RDX! Brett and the entire Crown Acura team were fabulous! They made the process effortless. I highly recommend this dealership!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to Work with for RDX Purchase

By rdbjr99@yahoo.com on 10/18/2018 at 2:02 PM. Helped by J.R. Kornegay.

I contacted multiple Acura dealers throughout North and South Carolina and Crown Acura was the easiest to work with. They answered all questions and gave the best pricing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Acura RDX from Crown

By ChapelHill Joe on 10/15/2018 at 11:31 PM.

After contacting multiple Acura dealers I determined Crown was the most customer friendly. I am extremely satisfied with both the sales and service staff. Recomended them to friends who also purchased a RDX.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salepeople

By Bmcaballero on 10/14/2018 at 2:46 AM.

We gave a top rating because of the customer service. We never felt pressured and Brett was wonderful to get to know. Brett and his manager JR worked with us to get us in our new car. We will definitely use them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great work by Brett

By Barber09 on 10/10/2018 at 11:45 PM.

We have been looking since January 2018. Brett kept in touch with us and we finally decided on the MDX. Love it! Awesome service by Brett. Not pushy just had good timing

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and great people

By Jigs303 on 10/1/2018 at 11:57 PM. Helped by Christiab.

Everyone at the dealership was super easy to talk to and work with. Brett and Christian made the process painless and were awesome. No pressure and great knowledge of all the cars and products. We’d recommend the folks at Crown to anyone looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura MDX

By JMDuggins on 10/1/2018 at 1:35 AM. Helped by JR Cornegay.

Great to work with! Nice people all around! And quick to get my deal made and out the door. When I first reached out to them to get an internet quote, the immediately haven’t me a great price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car, great experience

By Lisa on 9/29/2018 at 1:01 PM. Helped by JR and Jason.

I’ve been looking for the perfect car and the best purchasing experience. Thanks to Brett, JR, and Jason for fulfilling both goals!! The process was stress free, hassle free, and I left more than happy. I highly recommend Brett if you’re looking for a partner in your vehicle hunt and ACCURA if you want a great car.

I would recommend this dealer.