Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3.3  
Friendliness
3.4  
Overall Experience
3  
Price
3.4  
Quality of Work
3.3  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWARE FROM THIS SERVICE DEPARTMENT!!!!

By Susan on 10/18/2018 at 11:00 PM. Helped by Past experience with Manager Justin and GM Mike Hilton.

They are not to be trusted with your truck/car. They will upsell services are an outrageous price. All service advisors make a commission so beware.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience

Recent Experience

By Hhbilder on 8/29/2018 at 3:12 PM.

Difficult to get a hold of lack of follow up. Phone operator bounces calls around, not-responsive to messages. Going on 10+ days. Would not recommend.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

We don’t trust our customers

By Toyotaguy1207 on 8/26/2018 at 2:24 AM. Helped by Jason Osborne.

I went to pick up my sons Jeep after getting some service work done. Jason was great this nothing against him he was as great service advisor to deal with. When I arrived I didn’t have my credit card with with but I did have my check book with me. The repair that was performed was less than five hundred dollars they wouldn’t accept my check for payment. This is the first time that a company wouldn’t accept my check I have never gave anyone a bad check in my life. I was dropped off by my wife and had to walk to a ATM to with draw the money so that I could pay them for the repair. I wouldn’t recommend this dealership to anyone. Later in the day my wife wanted to up grade her car and wanted to purchase a Wrangler Unlimited we purchased the Jeep at Ilderton Jeep. The funny thing is that I singed all the paperwork and I was planning on bringing them a certified check Monday but the manager said if you have a personal check we can accept that for payment. I found it amusing that a small dealership was okay with me giving them a check for over 30k for the purchase of a new vehicle but Crown Jeep wouldn’t take one for less than five hundred dollars because of this I would never return to Crown Jeep for anything.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

worst experience with a business of any kind in my life

By jojo on 8/20/2018 at 9:32 PM. Helped by darius sutton.

These people are terrible. Finance manager refused to even look at my paper work form mopar warranty even though mopar warranty said any dealer in 50 states. There was no one in his office but he said he was too busy. I said I would wait. He said he would call the police. I asked if I could make an appointment. He said I could make it the next day but he would not be there for the next 3.days. I will never go there again.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Experience - Do not trust these scam artists

By Chill486 on 8/15/2018 at 3:02 PM.

I spoke with a salesperson by the name of Chante over the phone about a 2018 Ram 1500. I sent the VIN # to my trade, retrieved the payoff, and completed an online credit application. I was assured after a full day of review that they could get me the truck for the payment I wanted as long as the trade was how I described it and my credit was as good as I said it was. (I completed the credit app prior to driving there so they already knew my credit.) After dragging my wife and two kids to this dealership (an hour and a half from my home) on a Monday night, they say I have too much negative equity and can not come close to the payment I wanted. I feel this was some sort of scam to get me to drive to the dealership so they could bribe me into paying more. I have purchased 2 vehicles from this dealership in the past and this is how they treat their loyal customers. Complete trash of a dealership

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Max Bravo/ Darius

By Jim Pica on 7/30/2018 at 5:28 PM. Helped by Darius.

This dealership had exactly what I was looking for. My dream truck & thanks to Max & Darius these guys made the dream a reality. They were super nice and extremely patient yet worked hard to get me a great deal in a short time. Max was awesome and very knowledgeable about the truck. Darius worked hard in helping with financing and made it happen. Definitely recommend these guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant staff

By Challenger on 6/21/2018 at 3:08 AM.

Everette was great . Took time to explain features in my new ride. I felt like I received a great price on my new challenger. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience!

By Tmosesrn on 6/16/2018 at 9:34 PM.

This was by far the best car buying experience that I have ever had! Brooks was an amazing salesman and was totally honest from the get go! I absolutely recommend him to everyone looking for their dream car cause he sold me mine! I have always wanted a Jeep Grand Cherokee and now I am driving around in this beauty!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and efficient

By Hunter1159 on 6/9/2018 at 10:04 PM.

Very friendly people that don’t make you feel pressured they really will help you any way they can! Go see them soon to get the best deal possible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Crazybacon8 on 6/15/2018 at 12:38 PM.

Brooks was a big help when we found out new car. Everyone else was very friendly and seemed excited to help and just have conversation. My fiance and I would recommend Brooks and and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By Mhamuka on 6/10/2018 at 1:24 AM. Helped by Darius was awesome.

We bought 2 vehicles ithis weekend and the process was easy. They treated us fairly. Highly recommend this dealership for your next car purchase. Go see David.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Jeep Purchase

By Bking on 6/9/2018 at 6:59 PM.

David was the one who sold me this beautiful new Jeep Wrangler Rubicon. It was one of the easiest processes that I've had at any dealership. I highly recommend these guys! They're awesome. Got me the monthly I was looking for as well.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

USed vehicle purchase

By Spoiled daughter on 6/9/2018 at 8:32 PM. Helped by Joey.

Great experience. Brook was extremely helpful in closing the deal. Thanks to all involved. The entire experience was pleasant and we felt like our business was important to the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic team. Great experience.

By Eh18 on 6/9/2018 at 1:47 PM. Helped by Darrius Sutton.

David was honest and easy to work with. He helped us find exactly what we wanted. Everyone at the dealership made this a great and easy experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota purchase

By Jjtankersley on 6/7/2018 at 1:18 AM.

Excellent friendly people. Had a deal worked out before arriving at the dealership, made the whole transaction less stressful. Jason and Max went above and beyond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast friendly and thorough

By wharp on 6/6/2018 at 11:28 AM. Helped by Darius.

Both David and Darius from finance were both positive and energetic. David spent the time to find what I wanted and found the right vehicle to match all my wants and needs with a little extra thrown in. Darius was quick to explain all my questions that came up during my financial transactions. I would deal with both individuals again and highly recommend them to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience I’ve ever came across at a dealership.

By Kholbrook on 6/1/2018 at 2:52 AM.

Brooks, was an amazing person to work with! He did everything he could to assure me leaving off the lot with the vehicle I wanted. I am greatly appreciative for everything that he did for me. I never knew buying a car could be so easy, fun, and relaxing. Thank you Brooks for my awesome visit, and for having the patience and charasmatic attitude/personality.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Jeep buy ever!

By Jhedrick2613 on 6/4/2018 at 5:29 PM.

Great service! Will return for my next purchase. Was more than pleased with my new lease. Everyone should shop Crown. I am one absolutely happy customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying a car!!!

By Jpncforlife on 6/4/2018 at 5:28 PM.

I was greeted by the staff. They were quick to help me with my needs. I over all enjoyed my experience and would definitely recommend this place to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and friendly staff!

By Bhcx00 on 6/4/2018 at 12:23 PM.

Killer service and great customer service. Jason Davis really helped me out and got the issue sorted in a timely manner. Will be recommending to all my friends. Thanks again!

I would recommend this dealer.