Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.4  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service from jarrod thomas.....

By lyndastone on 8/12/2019 at 6:59 PM.

we went in to crown to look at a jeep compass..... if the price was right and we liked how it drove we were going to maybe purchase one.... jarrod thomas was very easy and knowledgeable about the jeeps and made our life easy..... if your looking for a jeep or truck, go see jarrod (JT) he is the best thank you for great service and yes we bought the jeep lynda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Dodger Dude on 8/9/2019 at 6:58 PM.

The recall I brought my Ram 3500 in for was taken care of without any problems. I also had the oil changed the same day. Johnny Lemuz made sure all of the small details were addressed and informed me through the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire sensor

By Me on 8/9/2019 at 7:02 PM. Helped by JP Hendricksen/Great service writer!!!.

Super job! Got me a rental car fixed my tire sensor,fix a slow leak, filled my def liquid & delivery my truck back to me on time! Everyone @ that dealership ( that i met was friendly fast & efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of used Ram

By Me on 8/9/2019 at 1:34 AM.

David is very friendly, kind & knowledgeable. He keeps his word even after I purchased the truck. I truly appreciate him & his staff & i will be buying from Crown for now on. Shalom Sean

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good guys that work hard

By Stokes32 on 7/27/2019 at 12:54 AM.

Had a great experience buying a Ram from Johnny at Crown! He worked hard to put together a deal that worked for us. We will be back for our next truck.

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
4   Overall Experience
5   Quality of Work

Desprogramation

By Jose123 on 7/23/2019 at 6:30 AM. Helped by Rebeca from customer service.

Good customer service. The only thing is that when I went in person to the dealer I ask for help on the service department and they didn't want to help me. I had to call again to the customer service in order to get their help..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I really liked it he let me pick any color for same price

By Mike2103 on 7/12/2019 at 7:33 PM.

It was an amazing experience he let me test drive a lot of cars so I could find the one I really wanted and was comfortable in

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A/C not cooling

By lehooper on 7/9/2019 at 9:49 PM. Helped by Steve, don't know his last name..

I checked in with Steve at my appointment time. I needed to leave my car, got a rental car from Crown. Steve called me later that day and said the compressor was bad, had to order a part. Steve called me to tell me the part they received was the wrong part and I would get my car back on Monday. I did and the A/C is working great. Thank you Steve for keeping me informed.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Quality of Work

Disorganized,

By Airgasm on 6/28/2019 at 11:47 PM. Helped by Cliff.

Made appointment for a recall repair a week in advance . Arrived at 8am the service writer was not available so I gave the key to another person in service. I called later in the afternoon they said it was done so I drove 30 miles to pick it up. I asked the service writer for the key, he said that he didn’t know it was there so mouthing was done. So I left it another day said it will be done by 11:30 and will call me. Finally called at 2.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service JP

By E.Centeno on 6/21/2019 at 10:34 PM. Helped by JP Service Department.

We have brought our vehicle to Crown on several occasions. We have dealt with JP the past couple years. By far JP is the best at Communicating and doing whatever it takes for the customer. He’s friendly, knowledgeable and just all around a great guy. He guarantees the work done and done right. We will continue to bring our car back because of him. JP THANK YOU!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil service

By LennyV on 6/21/2019 at 8:56 PM. Helped by Rebeca.

I was concerned because this was my first visit to Crown Dodge and I did not have an appointment. I needed to get an oil change because I was called out of town on short notice. I arrived early and was greeted by Rebeca in a friendly and professional manner. I asked about getting an oil change without an appointment. I was presented with several options and chose a 4-time plan good for 2 years. I was asked to wain in the customer lounge and everything was done I a little over an hour. Great work guys

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They lie, cheat and steal

By Feel violated on 6/12/2019 at 11:40 PM.

If you are a young lady and not 100% sure about how to buy a car then they will steal from you. Everyone be aware of the shady finance department. They will pack your payment with product and then glaze over the paperwork in hopes that you won’t notice. Then when confronted they will try to deny and say it was your fault. They are doing illegal things and they are blatantly stealing money. They also use lies like “you get this interest rate because of your age” ... their finance department is dirty and I hope the authorities get involved to crack down on the blatant cheating and stealing that takes place.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellant service

By Rich@mmc on 6/3/2019 at 11:58 PM. Helped by Steve #3302.

Great friendly service and quick repairs. Excellant communication from the service dept. Sales has the best inventory of vehicles in southern California. I've checked other dealerships when I'm in the market for a vehicle but always end up buying at Crown Dodge.

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
5   Friendliness
2   Overall Experience
5   Price
1   Quality of Work

Oil and filter change

By Frustrated on 5/27/2019 at 8:30 PM. Helped by Wayne.

On May 25 I went to Crown Dodge for an oil and filter change. I knew I should have checked my receipt before heading home from dealership because I've bad experiences there before. When I arrived , I requested a "synthetic " oil change. When I got home and checked my receipt I found that I had received a " semi- synthetic " oil change. Not what I requested !!! So now, I will have to return to Crown Dodge service and wait " again " another half hour or more while they do what they were supposed to do in the first place. Can't they even get an oil and filter change correct !!!!!! Fed up. !

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Darren did everything he could to get us our jeep

By Traci on 5/26/2019 at 10:38 PM. Helped by Darren Stewart.

Crown jeep staff was the best Darren and Eden are the best they worked hard to get us into our new jeep. Thank you everyone class act.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy a car

By julia.arroyom on 5/26/2019 at 6:19 AM. Helped by Jesse.

They are wonderful workers. The seller gave us a good price. Jesse was taking care of all the questions that we have. I can recommend him with another people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great expwrience

By Mholoubek on 5/12/2019 at 3:24 PM.

Worked with me to get a price that fit into my budget for the car I wanted to buy. The car I went to see was sold and Aaron worked to get me the same car at the same price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Art Salas81 on 5/10/2019 at 7:16 PM. Helped by Steve in service.

Had an oil change and they tripled check an issue I had with my reverse camera. They also had a loaner car ready for me as well. Great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you.

By Godsgift23 on 5/9/2019 at 4:55 PM. Helped by Darren Stewart.

Everything was perfect found the car I wanted the staff is friendly and got everything done quickly! Didn’t have to spend all day there. Thank you! ??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By Ishi on 4/27/2019 at 7:02 PM. Helped by Darren.

Really good experience helped me out and answer all mi question i had regarding a lease really helpfull people highly recommended.he really helped me to get to the price I wanna to pay a month

I would recommend this dealer.