Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

We came in from out of state to purchase a vehicle....

By Goz3 on 10/10/2019 at 11:56 PM.

We came in from out of state to purchase a vehicle. Frank along with Craig stayed open past their hours to answer all questions and made sure the car was pristine and delivery. It was worth the 400 mile trip. Love our certified car… Thanks guys They also send you instructional videos within an hour incredible

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Youssoupha was above and beyond as our salesman for our...

By Darreagan on 10/9/2019 at 12:17 PM.

Youssoupha was above and beyond as our salesman for our sons first Mercedes car! He was very thorough in explaining all steps along the way for the sale. He even took the HIS time, even being late for a meeting to explain the details of the car to our son! We just had a great experience, and even though we are from Pittsburgh, we will be back for another sale of the Mercedes car in the future! Darlene,Bill and Shane Reagan

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kudos!

By AJ on 10/3/2019 at 6:53 PM.

I have been buying our cars from Crown Motors for over 15 years (even though we live in Cincinnati) and the main reason is our salesperson Stephen Revard. The process of reviewing a car, buying and delivery has always been smooth and pain free.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Great and knowledgeable service. Tim T. was thorough in...

By Anon on 10/3/2019 at 6:30 PM.

Great and knowledgeable service. Tim T. was thorough in helping identify new vehicle lease that satisfied all of my specific needs. Will go back to Crown in future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient, kind and friendly

By Cmhatem on 10/2/2019 at 12:19 AM.

Bill worked with me to find a vehicle that suited my taste and needs. It was a relaxed and comfortable experience. I’d certainly work with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Need someone who finds exactly what you’re looking for?...

By Lanee on 9/30/2019 at 3:53 PM.

Need someone who finds exactly what you’re looking for? Want that perfect car for a fair price? Give these guys a try. You won’t be disappointed!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Bill Stevenson did an excellent job helping me get into...

By LdyVet on 9/30/2019 at 3:51 PM.

Bill Stevenson did an excellent job helping me get into my 2019 Mercedes CLA which I am I love with. After retiring from serving 23 years in the Army he made sure that I got into my retirement vehicle. He always communicated with me and even after I bought the vehicle he called to see if I needed anything else. I’m so thankful for everything he did for me! I will definitely refer all my friends to him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim Tassell

By Happy Customer on 9/28/2019 at 1:59 PM.

Great service and caring for my needs. Navigated the buying and financing experience quickly. I will buy from Tim and dealership again. Felt like home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect Service

By Keith on 9/27/2019 at 1:43 AM.

I have dealt with Shen Saguisi since purchasing my Mercedes ML 350 in 2013 and always receive excellent service. Recently my Mercedes developed an electronic problem. The problem was diagnosed on day one with the part ordered. The car was ready the next morning.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Todd and the team at Crown are all Professionals

By Ron Shook on 9/26/2019 at 4:44 PM.

Todd and the service team are consistently helpful and courteous. Todd makes it easy for us to have the cars serviced. Thank you all for the help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful

By yan on 9/24/2019 at 2:43 PM.

everything is best here, we are very impressed. we were very happy with the services the dealer provided and all employees are very well trained.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently satisfied

By Jill on 9/22/2019 at 12:26 PM.

Todd Johnson is the reason we keep coming back! He is trustworthy and makes the process easy. The service work is extremely reliable as well. The car is always cleaned too, which is wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By mdfreas on 9/19/2019 at 10:49 PM.

Konstantin was fantastic! I had an issue getting exactly what I wanted, for the price I wanted and he made it possible. My vehicle was at an out of state dealership and it has everything Konstantin said it did and I was not disappointed. I would highly recommend him as it was one of the easiest, non stressful, quick car buying processes I’ve had.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Best in Class Service

By Curt on 9/17/2019 at 5:46 PM.

David Kohler represents best in class service by Mercedes Benz. Over the last 12 months, Dave has assisted with both minor and major resolutions in same day turn around. His efforts help represent Crown Mercedes Benz in the best fashion by upholding it's reputation and brand. Keep it going David!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experince

By Kel on 9/17/2019 at 1:20 PM.

I was greeted as I approached the building by a helpful gentleman. He showed me the way to the waiting area and offered a beverage while I awaited a representative, Dave. David Kohler was one of the most polite and professional people I have had the pleasure to meet.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Always delivers results beyond expectations

By Audi5 on 9/13/2019 at 3:42 PM.

When you purchase a car it is always a mix of excitement and dread , they keep the excitement in the buying process while removing the anxiety that comes with making a big decision. My sales personal at Crown always makes it a great buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ken Stuart at Crown Mercedes

By vats72 on 9/12/2019 at 5:13 PM.

Crown did a great job and as always I enjoyed working with Ken as he made the buying process a delightful experience. Thanks to everyone at Crown!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By LisaMays on 9/6/2019 at 11:59 AM.

Best experience we have ever had when purchasing a new car. Melisa Greenberg was amazing to work with and we would highly recommend her to anyone. Thanks again to everyone at Crown.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional!

By LiveLoveShop on 9/5/2019 at 3:26 AM.

Jeremy Ellis is the guy to see if you are interested in a new Mercedes! We are on our third purchase/lease within two years and another one coming up in a little more than a year! Jeremy is patient, extremely knowledgeable, and goes the extra yard to be sure you are the happiest you can be with your new purchase/lease. And this is coming from two former BMW owners!! You get honesty, integrity and a person who will do whatever it takes to get the vehicle that best meets your needs and expectations. Kudos, Jeremy. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Cinda Kinstle on 9/4/2019 at 1:09 AM.

Melisa Greenberg is awesome. I have never met a salesperson as helpful as her. She has bent over backwards in more ways than one. From start to finish and then some. Her helpfulness continues even beyond the sale. I am very pleased.

I would recommend this dealer.