Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service after the sale

By Kim Hayes on 2/7/2017 at 4:01 AM. Helped by Taylor Simmons, Christina Black.

Bought a new 2016 Fiat 500X. Had a couple of small issues upon purchase that caused us some concerns, but Taylor Simmons & the service department were very responsive and quickly resolved them. Thank you! Kim H.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing customer service

By jpack on 6/6/2016 at 5:50 PM. Helped by Judith Mcdowell.

Had my 2014 Jeep Patriot towed to dealership because it would not start. Judith Mcdowell in the service center was amazing. Got me fixed up and back on the road same day. Only Jeep dealership I will go to from now on. Thank you Judith for 5 star service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

oil change and tire rotation

By Max on 7/23/2015 at 4:59 PM. Helped by Judith McDowell.

Judith McDowell did an excellent job at Crown, I was waited on right away. She was very professional. My car was ready in about 30 min. . I will go back for all my service needs, Max Pierce

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Love my cute little car!

By greenjar on 6/16/2015 at 1:55 AM. Helped by Darrell Lacy.

Darrell Lacy was friendly, courteous, and gave so much information about the Fiat 500 that I felt very confident in my purchase. Shannon was also friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Crown Chattanooga Awesome!

By PopeT on 11/15/2014 at 3:58 PM. Helped by Judy Lachance.

judy made this morning"s expierence very pleasant. She has an extraordinary attitude for this chilly morning. Most definitely coming back to see her again!

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

attempted bait and switch with very poor service

By Fiatracer on 8/1/2014 at 1:19 AM.

I purchased 2 Fiats from this dealership on the same day. They called me 2-3 days later stating that we could not keep this Fiat and had to change out Fiats for a more expensive one or a Dodge Dart. After a very heated conversation with the sales manager I got to keep my Fiats, the ones I wanted. They also put a "diamond finish" on my car with out notifying me of this and found this out on the back-end 6 months later with an insurance debate. The service department is also horrible. They changed emblems and scratched my car by prying off with screwdriver, not the factory recommended plastic bones. They also changed my oil and did not reset the oil light. They also did an ECU update without notifying me causing me to lose $600 that they will not refund. All these are noob mistakes and noobs should not be working at a dealership. I go to a dealership for experience and quality. If you want a real dealership go to Harper in Knoxville. Don't fall for this joke, I did twice.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Dealer in Town

By max22 on 7/17/2014 at 3:54 AM.

I purchased my Fiat from David Hall, he was very easy to deal with no pressure sales. Showed me all the features on the car and how they worked. Told me if had any questions I could call him anytime even said I could him on sunday if I needed to. Is that cool or what?

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price

Good product, bad delivery

By alwayssig2 on 7/7/2014 at 10:16 PM. Helped by Doug Grammer.

I would not have gone to this dealership normally but my wife really wanted a Fiat. we met with the salesman who was very thorough and we liked the car. Then we started to deal with the management over the price. Back and fourth we went with management and each time they came back with a better monthly payment but laughed at me when I asked about finance rate and total amount owed (like I should not care). I finally settled on a price and financing at 2.99. We signed the paperwork and drove 2 hours home. A week later, we receive a call that the bank they had made the deal with would not accept the deal. They advised they had to go to another bank with a higher interest rate. I smell bait and switch? How do you promise a deal with a bank that you "regularly work with" and not know this? What was the dealership going to do to make up for the mistake, nothing. My wife wanted to let it go and just asked for a Fiat cup (thought it was cute) and the finance manger agreed. New paperwork...no cup. Petty but if you make a promise we expect you to keep it, even if it's small. They could learn a lession or two on how to treat customers. I called and asked to speak with management, call was screened by another employee (Kim Hicky) who said a manager would call me within 24 hours. No call. Finance guy called and said he could take some money off the deal and the cup was on the way. Too little to late?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rachael Smith

By Michael Terry on 5/14/2014 at 11:44 PM. Helped by Rachael Smith.

Friendly courteous and knowledgeable. Rachael was an exemplary employee and made my experience at Fiat of Chattanooga a pleasurable one. I would definitely choose Crown Fiat in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fiat service at Crown

By mike2561 on 4/10/2014 at 6:20 PM. Helped by David Wilson, CodyCarpenter.

David Wilson did a great job. He kept us informed as to how the work was progressing. Also Cody was very helpful teaching us about a few items we had questions about but were not in the owners manual. Good job by all. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service center was very well maintained, clean and...

By mappamela on 3/11/2014 at 4:06 PM. Helped by Jeffery Milsaps Service Advisor.

The service center was very well maintained, clean and well orgianized. My Service Advisor was ver polite, and curteous. His knowledge of service department was very helpful in getting my car fixed in a timely manner. He arranged transportation to my school. The driver was very polite and respectful. My experiences at Crown Fiat of Chattanooga were wonderful, and I would highly recommend there Service Department to anyone. A plus service and friendly staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service

After seeing the commercial for the new 4-door Fiat, I...

By bbvaughn23 on 7/29/2013 at 9:56 PM. Helped by Lindsey Thomas.

After seeing the commercial for the new 4-door Fiat, I went to Crown Fiat of Chattanoiga to get more information and see if the car would fit my family needs. Lindsey was very knowledgeable and extremely friendly. Even though I was not there to purchase, Lindsey didn't hesitate to show me the vehical and answer my questions. I had a great experience and will definitely return when I am ready to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Chad was wonderful to work with on the purchase of our...

By Jimmie59 on 4/8/2013 at 11:01 PM.

Chad was wonderful to work with on the purchase of our new vehicle. He was well informed about the vehicle and answered any questions we had. We absolutely love our new car. We would most definitely return to this dealership and have recommended them to others!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased with Crown Fiat. I have a new home for my...

By heartisfree on 2/20/2013 at 8:24 PM.

Very pleased with Crown Fiat. I have a new home for my future car purchases. I would like to thank Rick for fighting with the creditors with me to get me approved. Crown Fiat is the place to go to get your new ride, thanks again.

I would recommend this dealer.