Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Should have NEVER went with Ford

By Jessica Galati on 10/3/2019 at 8:07 PM. Helped by Brian McCulley, Lou (shop foreman).

I would give them zero stars if I could! I had purchased a 2019 Ford Edge from Crown On April 19th. Once you sign papers, they can care less of anything else. 3 weeks later a rattling noise was presented. I had taken it into the dealership on May 31st and it remains at the dealership to this day. They have not only replace both CV axels (I was informed that CV axels should NEVER BE REPLACED from a former Ford tech, because they never go bad), but also both strut bearings, and a sensor on the left wheel, but the rattling noise continues. The shop foreman (Lou) was the rudest most condescending person. And after the belittling me, he made me feel like I had no idea what I was talking about (because I am a woman). I presented the issues to the General Manager Brian McCulley and he said he would look into things and get back with me. It's been since June 26th and I have NOT heard from him to this day. My car is still in the shop and there's no compensation-no nothing. I only get fauxpology. After contacting Ford Corporation they have approved a '"buyback", however, they are wanting me to come up with $9152.50 and they pay will pay rest of the loan off. After researching a manufacturer buyback this what it consist of: "When the manufacturer buys back a vehicle because of a warranty defect, the buyback consists of the following: a refund to the consumer of their down payment, all of their monthly payments, the current registration fee, any out of pocket expenses related to the defect (such as towing fees or rental car fees), and the entire loan balance is paid off in full by the manufacturer." Because of how I was treated and never heard from from the shop foreman Lou or General Manager Brain McCulley, I will NEVER do business with Crown Ford and Ford ever again. All my friends, family and co workers will also not buy from Ford due to how I've been treated throughout this whole process as well!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Helpful, knowledgeable and a pleasure to deal with.

By carolinamachine1995 on 10/1/2019 at 1:22 PM.

Very friendly staff knowledgeable of the product and reached a price with very very little Haggling over price. Even though I drove 3 hours to look at this vehicle I was never pressured or felt like I had to buy it. It was a very good overall experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By bill.kidwell3 on 9/26/2019 at 9:10 PM.

No issues, willing to help get into a newer car, excellent service, no hassle at all. Joseph was wonderful and willing to help out in every way possible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome costumer service

By fdo5120 on 9/24/2019 at 1:50 AM.

My men joseph here is the best thank you every much make my dream come true come and this men here is the best in town

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Taustiff on 9/20/2019 at 1:21 AM.

Very honest easy to work with. Would recommend Crown to anyone that ask where I have purchased my car from. Thank you From a new ford owner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By alicetoki2000 on 9/17/2019 at 3:24 AM.

Joseph Rivera was the best salesman at helping me out with what car I wanted, he was also very kind. Give this man a raise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

super car buying experience!

By harrykaneiv on 9/14/2019 at 9:59 PM.

My wife and I had a great time at crown ford! We were treated with utmost courtesy and professionalism. Our salesman Joseph was top flight, a real pro and a very nice guy! Go see him and the rest of the staff at crown ford; they'll treat you right! We will definitely recommend and return as future customers! Thanks again, Harry and Alaina Kane

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great customer service

By spooner.lilioukalani254 on 9/14/2019 at 6:52 PM.

These people here really fought for me to be able to get the perfect deal and be make sure I left their dealership as a happy customer. I really appreciate the work they put in helping me get my new car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

No good

By Botitas on 8/26/2019 at 10:34 PM.

I just bought me a 2015 doge ram no ever 2 months yet my engine light come on the said i don't have warranty im very desapoinet whit this dealership i paid alot money for this truck and they can fix it for me no even 1 time that not right im not ti happy whit this people the play me

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience from Joseph

By mjurado1227 on 7/4/2019 at 3:04 AM.

Was given a great experience today. Joseph helped me and my family out today to find the best price and car for us. I’m super pleased with today’s visit and my new car. Thank you Joseph and everyone at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience working with Joseph

By gerald.melvin on 6/28/2019 at 4:46 AM.

Great experience working with Joseph. Everyone their work together as a team and help you in a timely manner. Thanks again to Joseph stop by and see him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By maryssarose20 on 6/23/2019 at 1:22 AM.

I went into Crown Ford looking to upgrade into an SUV. When going through the approval process, we were running into issues with my previous car. Those at this dealership went above and beyond to make the deal happen. When I didn’t think it was going to, Crown Ford surprised me and got me in this SUV! A big thank you to our salesman Joseph for being patient and showing me all of my options, allowing me to take my time and not pushing me into a decision. This is our 3rd time at this dealership and they will always be our first stop when wanting to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best first car buying experience

By jmederos99 on 5/30/2019 at 1:04 AM.

Joseph Rivera was an amazing salesman and made this experience awesome and exciting. Thank you crown ford for everything and for making this experience amazing

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

A positive new vehicle purchase experience

By Gwen on 5/25/2019 at 1:35 PM. Helped by Alan Peele, Demaris Lias.

The buying experience was pleasant, positive, and the staff we dealt with were very courteous and helpful in answering our questions. There was no pressure or rushing us to make a decision to purchase. We are repeat customers and will continue to shop here in the future. We certainly highly recommended Crown Ford to anyone looking to purchase a Ford vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By sho sho on 5/11/2019 at 2:04 AM. Helped by Joseph Rivera..

Thank you Joseph Rivera help me to find a good car payment i looking for exceptional service in finding me a vehicle that i can be fordable for me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Justinmreyes on 5/10/2019 at 3:15 PM.

Shawn is a great consultant never had one issue with his customer service very pleased at how much he was able to meet the needs I was looking for in a vehicle. Even after my purchase I would call or text him about questions great guy I would not have bought a vehicle from anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By March1987 on 5/9/2019 at 1:31 AM.

Thank you Mark Linsangan for your exceptional service in finding me a vehicle that I been looking for a long time . Your dedication for customer satisfaction is tremendous from finding my vehicle finalizing the sale and delivery of my car . I will recommend you and Crown Ford to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Class No Nonsense

By Me on 5/8/2019 at 11:54 PM.

Everyone at Crown Ford of Fayetteville are professional, personable, and share a common attribute of high standards. Mark, John, and Jim made the buying process seamless and rather quick. I highly recommend Crown Ford of Fayetteville to everyone who wants top shelf service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Purchase new F-150

By Blakedk on 4/28/2019 at 12:17 AM.

Shawn was extremely professional in all his actions as a sales representative for Crown Ford. He listened to my needs and desires and never once try to give me alternatives. He was patient and allowed me time for my own decisions. I would recommend him and Crown Ford to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality customer care

By andyih on 4/25/2019 at 11:20 PM. Helped by John Sapp.

This dealership never fail us everytime we come to buy our cars. They took the extra mile making sure that we were taken care of from buying our first car to getting our 2nd because of a traumatic accident. Mark and John helped us through it all smoothly. Words can never express our heatfelt gratitude. Thank you and keep up the good work guys!!!!

I would recommend this dealer.