Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By NicoleK on 3/5/2019 at 6:49 PM. Helped by Dan Robertson.

Five stars because they are awesome! I had been looking for a car for 2 months and we went in and left with a car. Great monthly payments and great customer service. I love my new car, I would recommend anyone to them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% recommend

By Michcle.stevens77 on 3/1/2019 at 4:37 PM.

These people take care of you! My mother purchased a car from them, had some hiccups with the deal, Andy Lawson from the Tyler store and Wayne from the Longview store really stepped up and took care of the issues! If your looking to buy, buy here!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

My experience they were friendly worked hard at completing

By Beckydtoyatominivan on 1/31/2019 at 7:38 PM. Helped by Shannon. Joe. And Wes.

Shannon Joe and Wes were very helpful. I got the car I wanted , they worked very hard to complete this deal They are replacing the windshield, getting me an additional key and filling my tank

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By DARCYALDERSON on 1/30/2019 at 1:49 AM. Helped by Service employees.

Came in to get an oil change and list of next services. Very friendly and helpful service. Thanks so much! Would definitely recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very great service on my 2011 kia soul

By CLASSYBUTTERFLY11 on 1/29/2019 at 12:17 AM.

Great service every time I get my car done friendly staff and very informative on what my car needs done..I highly recomend crown kia of longview to anyone that needs their car serviced and done with knowing it was done with pride..Thank you crown kia of longview for selling me a great car and doing awesome service every time..

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Handled our day with accuracy as politeness

By Sue2459 on 1/26/2019 at 6:47 PM. Helped by Forgot name in service area.

Thankful of Kia personnel this far God bless y’all thank you for setting us up with our Kia Forte as it gave us a credit buildup we were in need of as so economical to drive hope to have continued positive rapore with y’all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Few minutes

By ltfive0 on 1/26/2019 at 6:43 PM. Helped by Cody.

We needed a low beam headlight. Cody said how soon can you get here? I was there in 10 minutes and then it only took 10 minutes to fix. Great service!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By BSCOTT219 on 1/25/2019 at 8:37 PM.

They were quick to help me with anything I needed and very friendly.I would recommend Kia to anyone looking to buy a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great help

By Domanic on 1/22/2019 at 8:15 PM. Helped by Ignacio Carrillo.

I wanted to get into a new car. They did 99 % of the legwork and refused to stop working until I got what I wanted. Great dealership and fantastic sales team. 10/10

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great communication

By Perkdaw on 1/22/2019 at 7:51 PM. Helped by Service department personnel.

I took my car in for the first time go be fixed. Staff was helpful, polite, efficient, and communicated well throughout the process. I dealt with a few different service personnel and all were polite and informative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By vmbradley61817 on 1/22/2019 at 7:42 PM.

I was able to get what I was looking for in the first place I looked... You help me make the love of my life and best friend so very happy...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By charleslou5254 on 1/20/2019 at 12:57 AM.

The people at Crown KIA in Longview are very friendly, helpful, courteous, and efficient! Very pleased with everything so far with my purchase! They always ask if I would like my car vacuumed, and do great job!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Had appointment still waited as usual.

By lassie10 on 1/19/2019 at 5:31 PM. Helped by Lady who runs the desk in the service department always kind to us. Always helpful..

No sense in calling for an appointment you wait behind those who wonder in to get service. Why send e-mails asking for appointments when you can just wonder in and get the same service?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By KATELYNNPRICE2013 on 1/18/2019 at 9:59 PM.

I have taken my car to Shreveport for my oil changes for the last 3 years because that’s where I bought my car. 10/10 coming back to Longview. They changed my oil, washed my car, and vacuumed it for less than what I usually pay in Shreveport.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was Great

By PamelaG on 1/17/2019 at 10:50 PM.

From the greeting to the closing, everyone was very friendly and professional. They smiled and were so efficient. They were concerned about our waiting time as well. Offered us water, it was a good temperature (important) it smelled good in the dealership and each person did also. I like this a lot. There were a lot of forms to obtain and they reminded us by phone. This dealership has it all together.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Brittany was great she listened to what we wanted

By Angelacar on 1/17/2019 at 8:46 PM. Helped by Brittany.

Because we went there for a suv but they did not respect our views I told them on the phone what I was only going for that type of vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Madalyn on 1/17/2019 at 12:46 AM. Helped by Travis Stuart.

Service was amazing we drove off in a new 2019 Kia. The employees were every friendly and helpful. If anyone ask me where to get a car from I know exactly where to send them and who to send them to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jess123 on 1/14/2019 at 2:23 AM. Helped by Joe Luna, Wes Swan.

I ended up not getting the car I wanted but was able to find car I ended up really liking. everyone was extremely friendly and helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By BRCOKERNUTS on 1/10/2019 at 8:29 PM. Helped by Paul Jacks.

I always get the best service from kia, I own a Chevy and wish I'd went to kia because the service at kia is way above any dealership I have encountered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By mimi1991 on 1/8/2019 at 11:46 PM. Helped by Cody in service.

Crown Kia has always taken great care of my vehicles...3 of them now! I will continue to use and recommend Crown Kia to my friends and family.

I would recommend this dealer.