Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Three MINIs and counting..

By MrsEGP on 3/10/2019 at 3:16 PM. Helped by James Gardner, Steve S..

The sales and service experiences I have had at Crown MINI have always been very positive. They always want to make sure that you are treated fairly and made aware of the details. My first experience was in July 2014 and I am still very happy. We are currently a two MINI family ( F56s and R60s) and I wouldn't change a thing! I absolutely trust the folks at Crown MINI. The service department is top notch and always makes it right. I highly recommend this dealership for sales and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service Department

By superrstef on 1/13/2019 at 9:44 PM. Helped by Steve and Rick in Service.

Steve and Rick go out of their way to help in any way they can in a caring and kind manner. They go out of their way to help in anyway they can. They are honest and fair. Their customer service exceeds expectations. I highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By MiniLove on 11/19/2018 at 2:03 AM.

Helped me find my perfect car. Informative and easy to work with, no aggressive sales tactics, just information and ability to find what I wanted. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nithin was extremely knowledgeable and lovely to work with!

By Travelgirl on 5/9/2018 at 3:30 PM. Helped by Tim and Frank.

I actually didn’t want to let go of my 2011 copper man! I loved driving it, loved the service department, and loved my overall experience with Crown Mini! However, my husband found a 2018 copper man on the premises with little mileage and after seeing it and driving it, I decided it was meant for me! Ric, Steve and Angie in the service department make it so I do not want to even think about a different car!! Niffen, Tim and Frank were absolutely the best to deal with for the transaction! Love my new Mini Countryman!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They took great care of this long-distance customer!

By rjs2005 on 5/8/2018 at 12:55 AM. Helped by James Gardner, Tim Stapler.

We drove up from Wilmington, NC in search of just the right MINi. Nithin met us upon arrival and devoted the remainder of the day to finding us the right car, and he sure did! James Gardner was equally awesome, making sure we had the right car for us, and finally, Tim Stapler was very helpful, courteous and thorough in handling the financial portion of the sale. We are thrilled with our new Countryman and Crown MINI of Richmond has my highest recommendation.

I would recommend this dealer.