Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.6  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

2.4  

2   Customer Service
5   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Disappointed

By cu03alum on 12/4/2018 at 7:43 PM.

I had the most disappointing visit to Crown Nissan in Greenville, SC. I made an appt. last week to have a test-drive this morning, 12/3/2018, at 930am in a 2016 Nissan Frontier Crew Cab, Arctic Blue, listed online for $21,883. All research online shows this price is high by approx. $1135. Upon arrival I was informed all salesmen were in a meeting. I did not get a test drive until around 1030am. Why make an appt.? Naturally, upon return we discussed numbers. I initially made a cash offer of $1-,--- out-the-door. This number was rejected, as I anticipated, & the counter-offer was approx. $21,225. I then offered $1-,--- otd. Salesman Lakita was great through this process. At this time, Sales Manager Michael C. came out. There was no further negotiating & he would not even listen to my points. I was allowed to walk out with cash money in my pocket without a second thought. I guess the days of "What will it take for me to put you in a car today?" are no more & cash money is no longer good enough for you. I was also interested in a new 2018 Frontier, same features, listed for approx. $25,000 & I tried to use this in my negotiation. There is no way that a now 3 year old truck occupying your lot space & accruing daily fees with 37,000 miles is only $3,000 less than a new truck with less than 10 miles, both being on your lot. I also understand that dealerships make money through financing; however, upon talking with other people in the business, they could not understand how I was allowed to leave with my money & those numbers listed above just don't add up. Finally, in my brief conversation with Michael C. he compared your lot with CarMax & stated that they "are killing us selling cars at higher prices than our ours." Maybe I should just take my money there, instead.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rogue purchase

By Happy on 11/30/2018 at 11:54 PM.

Thank you Lakota for making my purchase a pleasant one. You were so helpful and knowledgeable and went over everything about the car. I will pass this along to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Rogue Purchase

By skeeter1 on 11/11/2018 at 12:17 PM.

Purchased a new Rogue SV from Crown after researching and comparing a number of dealerships. Crown promptly responded to every inquiry or question I had and gave me the absolute best price of any dealership that I contacted. All of this was done over the internet without wasting any of my time. We agreed to a price and they had the vehicle ready for me to pick up the next morning. No games, no drama - just the best price! The best new car buying experience I have had. Andy, Michael, and Corbin all did a great job and I would highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Geri on 8/27/2018 at 8:21 PM. Helped by Rob Schwab.

Timothy Glenn was great to work with. He answered all my questions and made buying my car painless. He was willing to contact a partner dealer to get the exact car I wanted and got it here quickly. I also worked with Rob Schwab for financing. The two of them made the entire experience fantastic.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience.

By Marc on 5/30/2018 at 10:30 PM.

We were searching for a Nissan Rogue and found the perfect one at Crown. Our Saleman Maurice was very helpful, friendly, and most of all not pushy. The sales team was also very helpful and fair. With not much need for negotiation we left with the vehicle we wanted at the price we wanted. It was a very good experience. The only minor criticism we had was that it took a while to see the financial office but that was only because they were really busy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

!!! Amazing purchase experience !!!!

By Dan Vickery on 5/30/2018 at 10:08 PM.

I did most of my research and negotiating online with multiple dealerships prior to stepping foot at the dealership. ONLY Crown Nissan of Greenville gave me an acceptable buying experience. They beat everyone's price but truthfully I would have purchased from them even if they had not. Other dealerships took days to respond to inquiries and Crown responded immediately with just the right amount of communication. Aaron and Maurice are top notch representatives of your brand. Their honesty in negotiations and consideration for my busy schedule was a refreshing contrast to the stereotypical car dealership experience. I HIGHLY reccommend this dealership and specifically Aaron and Maurice to anyone that wants to cut thru all the BS and just buy a vehicle.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Timothy is a great saleman!

By lprice on 1/16/2018 at 7:00 PM. Helped by Timothy Glenn.

Best experience in purchasing a vehicle. Timothy didn't make us feel pressured in buying a vehicle. He was very helpful in finding the right vehicle and price for our budget. We will recommend our friends to go see Timothy when they are ready to purchase a vehicle. Thanks for the wonderful experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2nd time shame on them and me

By Monie19 on 12/25/2017 at 1:42 PM.

This is my 2nd time going to crown Nissan for the same problem and still nothing fixed or done about it so now my car runs worser than it did before 1st off I was led to believe I was gonna get a free gift for Christmas and come to find out their out so I feel like they just wanted you to spend money so now my Christmas is messed up and my Christmas spirit is gone. On the website you can tell them what's wrong with your car and I've told them twice about my transmission and a noise coming from my hood when I drive but totally ignored that and told me about the recommendations for my car so ways to spend money but not even looking for the customer problems your loosing me as a customer because I was dealing with a white guy then got brushed off on a blk guy you guys arent organized and my car is worse I guess there's an upside since last time I waited 4 hours jus to get an oil change and this time I was out by 10 something my email is daballkid@gmail.com I'm very unhappy

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experince!

By Ken Trotter on 12/8/2017 at 6:38 PM.

Purchased a 2017 Murano on 12-4-17. Best experience I have had buying a vehicle. Lakita was awesome. Very helpful! Looking foward to great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leon is your guy!

By Amanda on 9/7/2017 at 5:32 PM.

We came into the dealership to simply look, as we were not planning on purchasing for about 6 months or so because we were in the process of moving. Leon met us out at the vehicle, we explained our timeline, and he helped answer our questions, never once making us feel pressured to buy, but instead was very understanding of our timeline. In light of the service we received from Leon, after leaving the dealership and speaking more, we decided to call back to talk about buying that day. Because of being in the middle of moving, Leon was extremely responsive, did everything over the phone so we could continue packing, and made sure we were in and out of the dealership with our new vehicle as soon as possible. Both my S.O. and I have been in and out of dealerships many many times, and it is rare to find a salesman as respectable, genuine, and professional as Leon. Thanks for making this a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great vehicle shopping

By HOGS84 on 8/9/2017 at 4:18 PM.

our trip to Greenville was worth the drive our salesman Calvin was awesome and the finance lady was great shortest car deal I ever worked

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Himanshu Desai

By cjpdad27 on 7/11/2017 at 4:57 PM. Helped by Himanshu Desai.

I did not purchase a vehicle, but it wasn't for a lack of customer service. I thought Himanshu did a wonderful job of meeting my needs. In the end I had to make a decision that was best for me. I thought Crown Nissan did a great job of making the car work for me. I really appreciated Himanshu and will definitely be back once I am ready to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great help at a stressful time in our lives.

By Ken Walker on 6/6/2017 at 11:44 PM. Helped by Himanshu Desai, his manager Greg, and Brad in Finance.

I want to thank Himanshu Desai for the wonderful way my wife and I were treated. last Saturday at the dealership. My wife is recovering Bone Marrow Transplant cancer patient. We are both retired and finances are rough right now. However, Himanshu and his manager along with the Finance team made us feel relaxed, welcomed and worked very hard to help us find the right car for our situation. They all were friendly, courteous, knowledgeable and most of all listened to our needs. They knew how to get to the details on how to make our deal work based on our needs and to that, they were very successful. We would gladly advise anyone to give them a try. They work hard and will make you very satisfied. Thanks again Crown Nissan, you've got some good professional people working for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Eleanor Perkins on 5/28/2017 at 4:06 PM. Helped by Tony Mastrolillo.

I brought my car for repair to Crown Nissan because I know and trust Jeff Cole, who works as a service technician for them. Bringing my car in for repair is an inconvenience, but the people at Crown Nissan made it a pleasant experience and I feel good about bringing my car to them in the future. I would like to also mention Tony Mastrolillo, who was the first person I spoke with when I dropped off my car and who coordinated the process for me. He was professional and courteous and I felt well taken care of. I got his card so I could request him in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jim Bancome

By njz@bellsouth.net on 5/16/2017 at 6:13 PM.

I have been working with Jim Bancome for years at Crown. He is very professional and knowledgeable. He goes out of his way to support me as a customer. If I am at Crown, or away, he always gets back to me in a timely manner with answers to all my questions by phone or email.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was so wonderful and it's good to know that p.

By Lagaya6 on 5/6/2017 at 10:04 PM.

My experience was so wonderful because I felt really special. It's really hard to find a dealership that have generous and caring people. They are honest mechanics that tell you was really going on with your vehicle. My overall experience was so amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Advisor

By Dektaloco4 on 5/5/2017 at 5:06 PM.

I have been a Crown Nissan Gvl customer for over 10 years. Thanks to my service advisor, James Whiteside, my 2007 Nissan Murano (with 191K miles) runs like a new car! James is a trusted source & has demonstrated his care & concern for the safety of his customers. It is because of his level of professionalism & service to his customers, I am committed to the Nissan brand.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Scheduled Service PM on our Murano

By ichunt on 5/5/2017 at 3:59 PM.

Crown Nissan has provided my family with the ultimate in customer service. We have owned numerous Nissans and will buy more in the future. James Whiteside as been professional, courteous and very helpful. We make is a point to ask for him because of his honesty in assessing issues we might have with our vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Service and professional staff

By William Holub on 5/4/2017 at 9:01 PM.

Jim Bancome is always a pleasure to deal with and assures you are satisfied with the teams efforts. A true professional and very knowledge. He is one of the best I have dealt with in the industry.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

buying a truck

By Andrewmcd321 on 5/4/2017 at 10:37 PM. Helped by Stuart King.

Several weeks ago, I was in the process of looking for a new truck. I wound up at Crown Nissan. One of the sales reps, Stuart King, helped me that first day. He has been a big help during the process of my purchasing my truck. Any questions that I have had have been answered promply. I would recomend Crown Nissan to any body.

I would recommend this dealer.