Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.2  
Friendliness
3.5  
Overall Experience
3.2  
Price
3.1  
Quality of Work
3  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Very shady

By HC on 9/21/2019 at 2:13 PM. Helped by Chris Lemons and Cory.

My husband and I spent a few hours test driving vehicles. One particular, we were very interested in. Our sales guy threw out a price and we said we liked it if he could get there. The next afternoon, we get a "got good news" call from Cory, our sales guy. My husband said to go ahead and clean it up and we will be down first thing next morning at 9:30. My husband and I get a call from the sales manager, confirming our appointment. We said we were on our way. 25min later, we arrive and are greeted by Cory, only to tell us the car sold! Let's find you guys something else. Really! Your sales manager couldn't have mentioned that before we drove the half hour to your facility! Never, ever, will we support or promote this dealership. You don't call one afternoon, say your getting the car ready, and we show up for our appointment, the very next morning, call to confirm, and then tell us the car sold. Pretty shady Crystal Dodge. Pretty shady.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Top notch service department

By bagger1 on 8/3/2019 at 2:55 PM. Helped by Cathy.

I took my Challenger in for a checkup. Even though I purchased the vehicle from a different dealer I was treated as a long time customer. Cathy was super helpful and so were the technicians. I will be taking my vehicle to them from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Becky Andrews on 5/22/2019 at 4:12 PM. Helped by I'm sorry can't remember..

Stopped in during a Jeep event and looked at the 2018 Jeep Rubicon. Was very impressed with the staff and the Jeeps available. I highly recommend this dealership for all your needs. Thank you ever so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

"Great Salesman"

By Jaynell on 5/23/2019 at 2:47 PM. Helped by Taylor Cody.

Taylor Cody is one of the Best Salesman and when My Wife and I are ready to trade or even just purchase another vehicle we will make sure that Taylor Cody be the Salesman who helps us pick out the right vehicle to purchase as long as he is still working for this Dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Teeroy on 2/21/2019 at 7:17 PM. Helped by Shane Smith.

Best experience ever. From start to finish. My time was respected and the staff was very helpful and knowledgeable. Crystal is the place to go

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Go to Toyota

By Margaret on 11/27/2018 at 1:01 AM. Helped by Cory, and he was just fine..

Hello, My husband and I bought a Chrysler Pacifica at this dealership this past Spring. The salesman was a very nice young man, no complaints about him. However! We were talked into financing rather than paying cash in order to get $1,000. off the price. We agreed to that but then we were told that the interest would be 10 percent, because we had no credit rating. ( it’s 7.50). We went along with that and paid the balance off in a few months. We did Not save $1,000. We were told that we had Sirius radio, info was given to us on that. After trying to get the radio to connect, we went back to the dealer and after the salesman tried to connect to Sirius he discovered that we did not have it!!We sat for about an hour waiting to check out with the car before someone paid attention and helped us . We tried a number of times to tell them to use our PO Box for any mail only to get mail at our home I contacted the dealership five times and never got a response We bought a car about six years ago from Toyota here in Homosassa and they were Great!!! I’m not sure we’ll go back to Chrysler unless we really have to! Margaret Burns

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Wonderful!

By irenescarincio on 10/15/2018 at 3:47 PM. Helped by Janet Nolan.

Janet Nolen was breath of fresh air in a world where service often appears to be a thing of the past. Our experience at this dealership was top notch! They were absolutely fantastic to work with were truthful, honest and trustworthy. Truly customer service focused. We will be back when we need our next vehicle and we will be referring anyone else that needs a vehicle to them as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Sales Representitives.

By Debi4 on 9/20/2018 at 5:28 PM. Helped by Judy Stafford.

The Sales Representitives were amazing! Very helpful and understanding of my situation. Can't wait to drive my new vehicle! All employees went out of their way to make my purchase successfully.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Appalling customer service

By J stone on 3/15/2018 at 8:27 PM. Helped by Justin.

If you like lies, BS and appalling customer service then this is totally the place for you. If you like fair pricing, good service and a company that does what they say they are going to do - then go somewhere else. Bad service from day 1 after sale. Two months - still no tag. No assistance, crap service. A joke.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Corey Coppes

By Mumsey on 3/13/2018 at 5:20 PM. Helped by Corey.

If your in the market for a new car or truck, go to Corey. He is very knowledgeable and helpful. He delivered all the extras on my new vehicle. Thanks Corey!!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAD BAD BAD

By Truck Guy on 3/9/2018 at 4:44 PM. Helped by Bill the general manager. He tried to help. Can't fix stupid.

Purchase was fine. Service said they used synthetic oil for diesel oil changes and the price they gave me. LIE! Service will not answer phone. Service is the worst I have ever seen. Grease on my truck inside and out. Jerk at drop off moving cars and telling me to move mine after I got in line. Never said hello/how are you or something. Was nice to the old lady and moved her car up. Just a bad service dept all the way around. Spoke to Bill the general manager. He was the only one that could make me an apt to get my oil changed in the 75K truck I bought from them!!! Plaza Dodge in Inverness was super happy to help me. I am now saying goodbye to the 1/2 price oil changes you get when you buy from crystal. Not worth it. Will pay full price and get synthetic from Plaza for $127. Still a deal on the diesel and only have to change every 15k not 7K with reg oil. BTW, don't go to Jim Brown, they are just as bad. Cant even make a service apt for oil. First come first serve only!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service horrible no one cares

By Truck guy on 11/17/2017 at 12:22 PM. Helped by Don Horsley jr.

Service was horrible every time went in and we are a cmmercial account . My salesmen was also horrible after sale . He would not answer calls or return them . We go to phillips in ocala now they have been great

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not the red carpet they portrayed it to be

By Tommie Alexander on 11/2/2017 at 10:50 PM. Helped by Debrah.

This place is seriously a joke it was all bells and whistles when we first went in to purchase the car they sold us a dream but now that I have more knowledge to car buying I realize its a nightmare they're just out to make money not help the customer getting a vehicle. Ive sence been to better dealerships really out to help you aswell as put food on there own table so we all win. This place is all forself and although im upside down more then double what the 2016 jeep patriot is worth i cant trade it in because the negitive equity is so so high no one wanted to touch it. So after putting $4000 down on the car im stuck with it for life but its fine God is so good and always prevails but if i can help or stop just one person from going through what i went through and am still going through i will have done my duty to inform others of there actions.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Best experience with a dealership ever!

By Bigbull5 on 4/30/2016 at 10:10 PM. Helped by Jessica....Judy....

My husband and I were on vacation almost 3000 Mies away from home, where our dodge truck started making sounds we didn't ever hear before and the engine light came on! We used our navigation to the closest dealer which was Crystal. They were very professional and genuinely nice. They were able to get us in..in less than an hour! Not only did they take care of what we came in for but 2 recalls...oil change and service..they did all this in about 3 hours and we were on our way to enjoy are vacation! Was even served cookies and fresh fruit while we waited! Checked on us often and even offered to go get us lunch somewhere! Best service we have ever had! Everyone was very nice and took time with us. Something will will remember when comes time to buy a new dodge! Thank you again Crystal!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Lie about things they will do and don't even care after sale

By Fool on 10/22/2015 at 7:17 PM. Helped by Service dept manager.

Well it was the red carpet when they were selling a car after purchase it's much different! And if I had known they were moving From Inverness to homosassa I'd of never purchased car. Dealership is far and go and then I got to come all the way back to take care of previous issues they promised . Paperwork lost in move. And, it wasn't known to me that Chrysler 200 have a glitch in the brakes they squeak! Who the xxxx wants a convertiable that the breaks squeaks! Embarrassing ! Now the car has chips, had super coated everything, they said the love bugs would just slide right off cause of the coating! They didn't , now there suggestion is taking Bounce sheets and wiping them off! A joke! Don't get into there crappy deals , although the service department appears to be ok, first time in homosasssa , but in Inverness JJ was superior.

I would not recommend this dealer.