Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly, efficient, and knowledgeable.

By 0 on 1/10/2019 at 11:26 PM. Helped by Alex.

The experience I had servicing my 2017 Dodge Ram 2500 Power Wagon was extremely memorable. From Alex my Service Writer to Johnathon the shuttle driver, all were very polite and accomodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top rate customer care

By Password on 1/17/2019 at 3:22 AM. Helped by Chuck stanley.

Everything from first contact to test drive to negotiation to purchase was perfect. My best buying experience in 30 years! I may try to steal Chuck Stanley to do sales for my company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Melee33 on 1/12/2019 at 11:50 PM. Helped by Jose Alvarado, and Eli Arellano.

The sales team and finance manager went above and beyond to help me fund the right vehicle at the right price. They were professional, knowledgeable, efficient, friendly and kind. I couldn’t have asked for a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By jeffddemp@gmail.com on 1/10/2019 at 1:22 AM. Helped by Alex in service.

Alex was great, helpful and very informative. Keep me up to date on the status of my vehicle! I’ll return to this dealership because his customer service! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Painless

By Avster on 12/29/2018 at 4:00 PM. Helped by Joel Burdick.

Sales team is professional, curteous and involved. Received a call within a matter of hours after my online inquiry. Would recommend this dealer to anyone wanting a new/cert. pre-owned vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast courteous service.

By Kathryn on 12/27/2018 at 1:18 AM. Helped by Brian and your friendly cashier..

We were heading home to BC after our Christmas vacation and were dismayed to have a service needed light come in. Your service department got us in, brought in needed parts, all the same day so we could get on our way without delay. Thankyou for quick honest service.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst of the awfull

By Never again on 12/24/2018 at 6:18 PM.

Worthless promises . Lies. Horrible service dept. Incompetent. Extremely rude sales rep. Shouting on the sales floor horrible dealer. I should have listened to friends warning

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Oil Change & Tire Balance

By FalseFriend on 12/18/2018 at 4:28 AM. Helped by Maurice Campbell.

The job was completed in very short order. The staff remembered me from a previous visit and asked about my family. The cost of the tire balancing was less than I expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sarahandjames on 12/17/2018 at 4:38 AM. Helped by Alex.

We had a great experience at this dealership from the sales to the finance. Our sales guy Alex made it a very personalized experience and did not make us feel rushed or confused. He stayed with us until the end to make sure we got what we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good friendly service

By Josejr on 12/3/2018 at 12:16 AM. Helped by Eli.

I was looking for a new Jeep Wrangler unlimited rubicon. Told them exactly what I was looking for. They went and brought me the exact vehicle I asked for. priced right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Transmission

By Gullyhopper on 12/6/2018 at 5:59 PM. Helped by Jim Fortney.

They were very helpful and did not try to sell me unnecessary services. The Jeep transmission’s OBD-II system had been activated when I drove off a steep curb went into fail safe mode and enabled me to drive home. After it sat a week it reset itself and was driveable. John Allen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Ranguiano on 12/7/2018 at 7:33 PM. Helped by Moe,Maria, Luisa.

Everyone is always friendly. There are no attitudes or ill intentions they are the best team I've worked with in over 6 yrs if been coming here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By torres18_ on 11/21/2018 at 4:40 PM. Helped by Amado Salinas.

This dealership has some of the best employees. Every time i have been here everyone is always very helpful and friendly. I have to say Amado Salinas is an outstanding sales representative. I came out of the dealership very pleased, definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep recall

By Spike on 11/13/2018 at 5:56 AM. Helped by Can't recall his name.

Called the other dodge dealer cause iy was closer to my home, the said they woulder the parts, two months went by, no call! Called ctystal about it they said bring it in we have the parts, brought it in and it was fixed on tome, no problem!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfied

By Ted on 11/8/2018 at 12:39 AM. Helped by Alex.

In and out as promised. Shuttle ride to and from was great. All personnel was polite and courteous. Would recommend to others. Thank you very much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair for my Jeep

By Ginggingfenits on 11/5/2018 at 4:01 PM. Helped by Alex.

Did a great job fixing my car , Alex was very helpful and I am happy and satisfied with the work that was done with my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair trade in.

By Averagejoe29palms on 10/28/2018 at 3:32 PM. Helped by Miguel and Jose.

Offered me 10k more for my trade in verses rival dealership! Satisfied with trade in and new purchase. Friendly service and professional. Would highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert and Rigo!

By DesertHoneyB on 10/14/2018 at 4:29 PM. Helped by Robert Arizmendi and Rigo Palencia.

These Robert and Rigo these 2 gentlemen were outstanding! Eli the I believe a general manager was rude to me. I would rate this person a 0. I had to deal with Jose the following day. He was so so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase vehicle

By Fit4Sue on 10/11/2018 at 2:52 PM. Helped by Rigo and Bill..

Had a good experience while purchasing a vehicle. Staff was helpful and courteous. We recommend this dealership. Everyone was nice. Clean dealership, lots of inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable and easy.

By Pdgmjeep27 on 10/10/2018 at 5:48 PM. Helped by Robert Arizmendi, Rigo.

Robert sales manager of online was wonderful. Made my buying a car stress free. Rigo was patience and explained everything so that I had a good understanding. I’m a manager and I would like to add that your members at Crystal are very knowledgeable. Hats off to there trainers.

I would recommend this dealer.