Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase vehicle

By Fit4Sue on 10/11/2018 at 2:52 PM. Helped by Rigo and Bill..

Had a good experience while purchasing a vehicle. Staff was helpful and courteous. We recommend this dealership. Everyone was nice. Clean dealership, lots of inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable and easy.

By Pdgmjeep27 on 10/10/2018 at 5:48 PM. Helped by Robert Arizmendi, Rigo.

Robert sales manager of online was wonderful. Made my buying a car stress free. Rigo was patience and explained everything so that I had a good understanding. I’m a manager and I would like to add that your members at Crystal are very knowledgeable. Hats off to there trainers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On time and thorough! Thank you!

By Shelly on 10/5/2018 at 10:18 PM. Helped by Gal who checked me in...young man who delivered my car...cashier.

I am a loyal customer of Crystal Chrysler and have been for many years...from the beginning, with my initial phone call, my appointment has been always on time and in a manner that can only be described as very caring, thorough and courteous! These comments include each and every contact on the premises!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change, 5000 mile check.

By dtobey51@gmail.com on 10/3/2018 at 10:02 PM. Helped by Alex Ramirez.

Service was quick and thorough. Alex Ramirez was very helpful and knowledgeable. Waiting area was comfortable and clean. Dealer employees were helpful and pleassnt. An enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By branjosh on 9/24/2018 at 4:46 PM. Helped by Roberto.

The excellent service they give to the customer and very quick to sign up all the paperwork. I will recommend family and friend to visit your dealership

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Recall

By Manny.jaimes on 9/6/2018 at 1:05 AM. Helped by Moe.

I will never buy Dodge cars again or Chrysler i have a dodge ram truck and a dodge charger and a 2015 Chrysler 300 with under 50k miles and only 3years of use car broke down took it to the dealer i was told that the waranty was expired had a recall and they told me that i have put water inside the engine all employes wrre rude.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eli and Justine are Amazing

By Carguy Coachella on 9/2/2018 at 12:53 AM. Helped by Eli Arellano and Justin.

We would like to thank Eli for his outstanding service from day one and Justin for explaining rhe cars in and out. Their attention to detail was above none other and they made our purchase a pleasant one. This is our second vehicle purchase in the last 10 months and both times they over delivered on their promise. We will be recommending our friends and family for their future car purchases. Thank you Eli and Justin. Hector and Omar

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They go the extra mile

By rlbutin on 8/30/2018 at 1:02 AM. Helped by Brian in service. Danny in service the best.

They have been taking care of my vehicle since inception and am planning on buying my 2019 Sahara diesel from them . THEY ARE GREAT. Eloise at the operators station is the best Liason Dr Bm

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

AC recharge

By MickFisH on 8/23/2018 at 8:54 PM. Helped by More, service representative.

Everything done was very reasonably priced, Moe the service representative was a great help to me. The only this I was disappointed about was that my vehicle wasn't washed... Thanks again Chrystal Chrysler... Mick

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Moe was my excellent service manager

By Coco1935 on 8/15/2018 at 10:35 PM. Helped by Moe Campbell.

Needed one tire sensor and was completed in a couple of hours and covered by my extended Chrysler warranty. Tried to have it done where I bought my tires and wasted a day as they had not put the correct sensor in the car so the display kept showing it needed sensor

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer satisfaction was there goal

By Yeseni94 on 7/29/2018 at 5:04 PM. Helped by Justin abbott.

I walked in they were really nice always with a smile tried to make it the best deal and almost to the point were i was happy to buy the car never been to a dealer with great salesmen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy going

By Happy coustomer on 8/5/2018 at 1:52 AM.

My experience was great. Everyone I met was friendly and helpful. I felt comfortable with the team and they were patient and respectful. I appreciate the way all of my questions were answered throughly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and no pressure

By The Wingates on 7/30/2018 at 12:32 AM. Helped by Trainee , salesman and manager all great.

My husband and i have a fantastic and unexpected experience in leasing a Jeep . They worked so hard to get us the right deal and walked us tgrough the process with no pressure , just really helpful . We will go back for sure , would recommend to family & friends 100%

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Jeep 2011

By Gofresh on 7/27/2018 at 2:45 PM. Helped by Brian in service.

Brian was my service advisor and he was wonderful- very respectful and attentive to my concerns and made sure everything was working properly as I needed to return

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place for new or use cars !

By David@mor1 on 7/26/2018 at 3:59 PM. Helped by Amado.

Wanna say amado the salesman is a great guy , helped me out last year with a new car and again this year into a nice use car ! Walked us threw the paper work , test drive all around good guy with energy, despite dealership was about an hour before closing still manage give me a really good deal very happy will recommend Amado !

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

Very understanding of my situation and helpful.

By Freckles17 on 7/11/2018 at 6:01 PM. Helped by Jennifer.

Very happy to have been helped by Jennifer and all other staff involved in fixing my vehicle. I’m unhappy about all of the recalls on my vehicle and the availability for “parts to be shipped”, but everyone here has been very accommodating and pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership

By Nina25 on 7/9/2018 at 12:43 AM. Helped by Eli/justin.

From the very start staff is very professional this dealership is the best I highly reccomend crystal chrysler when u want to purchase or lease a vehicle Eli made sure we taken care of we are very happy with our purchase

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Warranty issue dragged till out of warranty

By Jake on 6/28/2018 at 7:36 PM. Helped by Moe in Service, he’s been the most helpful person so far.

Brought my Jeep in cause tranny gave me problems. Was given an appointment for about a week later and told that it was a recall software issue. Got it then into the dealership, picked it up and was told it was all fixed. After i picked it up it was still not driving right, brought it back and was told that i needed a new transfer case for about 2300 bucks and that my jeep warranty had just expired a few days before. Unbelievable, i paid and got my car back. Put then about 3 or 4 calls in to speak with with the service manager but never got a call back. Jeep is just telling my that the repair took place after the warranty expired never mind that i brought it to the dealership complaining about the tranny problem while it still was under original warranty. Will now have to wait until after tge summer when i get back to Palm Springs and go to small claims court. What a nightmare with those people at Jeep Chrysler in Cathedral City CA

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Fortney to the Rescue !

By Jweducator on 6/26/2018 at 10:52 PM. Helped by Carlos.

I’ve been a jeep Chrysler client for 10 years. I’m now on my second Jeep purchased st this dealership. Recently I had a need to have some maintenance done on my vehicle and Mr. Fortney was amazing! I went in ,met with him, made an appointment and came back as scheduled He made all the arrangements for a rental, the work was done (actually earlier )than expected with no problems whatsoever. Im aware there have been changes with the new dealership opening in the Coachella Valley. But n the past have waited over a week for work to be completed and this time it was like a dream. Whatever he’s doing or whatever is going on in Cathedral City now it’s definitely to the customers advantage Kudos to an extended warranty!! & the CC team

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
2   Overall Experience
4   Quality of Work

Poor Service Department rep

By Kimmiee2 on 6/26/2018 at 2:02 AM.

I had the worst experience with service rep. Complained to service manager and was referred to GM who never called me.... Saw several social media complaints about same bad service dept reps! What a shame to the Coachella Valley Sales department was great GM should have called me out of courtesy

I would not recommend this dealer.