Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.5  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service department

By White Rabbit on 8/21/2019 at 4:48 PM. Helped by Sal Napoli.

Have been bringing our cars and trucks here for years due to their great service department. Sal and his staff are wonderful to deal with and the mechanics pay attention to the details. We even bring our other males there and they take care of those as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealer in town

By Service delux on 8/19/2019 at 10:45 PM.

Terrific The greatest dealer in the Midwest could not find a more reasonable and acceptable dealership to do business with one of the best I’ve ever found

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership and service department

By Lisa-and-Ken on 8/8/2019 at 7:52 PM. Helped by Al.

This is our 3rd vehicle from this dealership and were back there again this week to purchase the 4th vehicle. Great place to get new and used vehicles!! Thank you!?’

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Everything went smooty

By Soupbone on 8/7/2019 at 12:56 AM. Helped by Ron.

Everything in the process of getting our hood repainted went very smoothly. Took the van in for them to look at. They said they would have to get approval it would take a week. In a week they called and we set up appointment. Took two days as they estimated. Courtesy car was great. Everyone was very courteous and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight Shooters

By Teamjeep on 8/3/2019 at 10:47 AM.

Going to this dealership, we noticed it wasn’t run like your typical dealership. The prices were fair and that was without them applying every incentive to the car that nobody qualifies for. This left little room for negotiations but the price was still much lower than all other dealerships. It never felt like the game most dealerships try to play with you. The ease of buying a car here versus elsewhere was unbeatable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, Quick, Reliable Service

By Gorski, Daniel on 7/25/2019 at 2:37 PM. Helped by Eva Perez.

I brought my 2016 Challenger in without an appointment. I needed an oil change, tire rotation and recall completed. I was in and out within an hour!! The service advisor Eva was courteous, polite and welcoming. I highly recommend CL Jeep, Chrysler, Dodge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality service

By Luvjeep on 7/19/2019 at 10:57 PM. Helped by George Bratanick.

Friendly staff,concerned about your concerns of your vehicle.for basic repairs in and out in a reasonable amount of time provided a car wash when done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service!

By Jeep owner on 7/9/2019 at 9:48 PM. Helped by Unk.

The dealers knowledge and prompt professional service was way better then we anticipated! We will be recommending Crystal Lake Jeep dealer to all our friends and family!!

I would recommend this dealer.

Overall Rating

2.7  

3   Friendliness
2   Overall Experience
3   Price

Let me walk from the Jeep Brand

By Disappointed on 7/8/2019 at 2:04 PM.

I negotiated a price on a new Jeep online with Mark. Was good to go pending the offer on my Jeep trade in. I went into the dealership and was handed off to another salesman (Herb?) because Mark was dealing with a customer at the time. Let me preface by saying that this would have been my fifth Jeep purchase from this dealership. However, the lowball offer on my trade-in made the deal go south. I did the homework on the value of the Jeep trade-in and the offer was not even close. The Jeep trade-in value could go up by almost $3,000 if I was willing to purchase from the lot but not on the need to order Jeep I wanted. I asked for the keys to my Jeep and walked. No followup telephone call, no NOTHING. This is how a loyal customer is to be treated? No thanks. I will take my business elsewhere and I will probably even leave the brand after this experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and tire rotation

By Moparlover on 7/3/2019 at 10:48 PM.

Less than 45 minutes. Fast and well priced. Great customer service. I’ve been buying cars and using the service center at this dealer for 27 years without a problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

No nonsense experience

By Alpert1 on 6/18/2019 at 12:48 AM. Helped by Eric wyatt.

I went in for a specific vehicle at a specific price and received both with no hassle. I dont like to waste time and was pleased that the staff was ready to sell their car for a fair price with no gimmicks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST experience ever!

By tlm3 on 6/25/2019 at 2:30 AM.

Crystal Lake Chrysler Jeep Dodge did an outstanding job during my car hunt journey! Every single person that I talked with, was extremely kind and helpful. Kevin did a fantastic job listening to what I wanted in a car and making that possible. Gary goes above and beyond to make his customers feel welcome and happy during the entire experience! This was by far my best experience ever finding a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient routine maintenance,

By Pix&Pen802 on 6/24/2019 at 5:09 PM. Helped by Rebecca Karda and other Express Lane personnel whose names I did not get..

Personable and knowledgeable people. Efficient, professional, service and a nice facility. They confirm what service is requested and expected and reviewed the multi-point inspection results at completion. Another positive experience with Crystal Lake Chrysler.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Conscientious and efficient.

By Seisser on 6/23/2019 at 2:18 AM. Helped by Eva Perez, Becky Karda, Trevor Doppke.

We were greeted pleasantly, provided a reasonable explanation on how long everything would take and kept informed as the process moved along. I was given details of what was wrong by my mechanic and how it was repaired. Cashiers were pleasant and the car was returned to me nice and clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership!

By RebelRam15 on 6/19/2019 at 1:02 PM. Helped by Justin, Sal, and Jason.

I highly recommend this dealership to anyone looking for a highly professional ,helpful ,friendly atmosphere. I have purchased two vehicles from here and have dealt with the sales personnel as well as the service personnel who are all properly trained and accredited. I truly appreciate the honesty ,respect ,and salesmanship this dealership has given me. I would like to thank Kevin,Justin,Sal, and Jason who all went above and beyond to help me. I highly endorse this dealership to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life long Customer

By Fuit735 on 6/18/2019 at 6:18 PM.

My family has been doing business with Crystal Lake Chrysler Jeep for many Years. We purchase our vehicles and service is done there. We have always had the best experience and service. All team members are nice and helpful. I trust this Dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change & heard a weird noise

By Ramsrule on 6/15/2019 at 6:34 PM. Helped by I also needed to say that I was happy with Eva she is service. I wasn’t completely understanding something on some warranty and she did everything she can to help me get what I needed done..

I’m real happy with everything Ryan did for my truck. He made sure everything that I was concerned about was covered. Need to also add that Eva who also works in service took great care of my truck that last time my truck was in for service. Would recommend

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

From day 1 I never should have bought from them.

By Compass on 6/8/2019 at 1:22 AM. Helped by Service manager, another woman , and some man in service.

They really don’t care and act like you don’t know what your talking about. Call Jeep themselves and they even acted like they fidnt care. I should have gone to Barrington. From what I hear and my phone conversation with them they would have tried harder to help me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repairs

By Jeep owner on 6/5/2019 at 3:58 PM. Helped by Ryan Kelley Gary , owner.

Excellent and professional experience with getting repairs done to my Jeep Ryan in the service felt. kept me up to date as repairs were being done .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By the4westons on 6/2/2019 at 12:34 AM. Helped by Jason.

We purchased a new car today. Our salesman Mark was great right from the time we opened the door. He took his time to show us every option on our car and made sure we understood everything before we left. Thanks for your help Mark! Marty & Sandy Weston

I would recommend this dealer.