Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.3  
Friendliness
4.7  
Overall Experience
3.9  
Price
4.7  
Quality of Work
4.4  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

2.3  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price

Well it’s not a new car.

By Rant Durden on 8/21/2018 at 2:51 AM.

Made an appointment with Benny to be at the dealerships to see a particular cx5. An hour later we arrived and the vehicle was waiting outside. Benny introduced us to another sales guy whose name I do not remember. Someone had hosed it off, but not washed it. The interior had been cleaned, but for a vehicle with less than 25k had several issues. The sales guy stated “well it’s not a new car.” We asked to see another cx5, which took almost 40 minutes to bring from their other lot. This car was also very dirty outside, and in a bit better shape inside. Salesman seemed to not care either way and we ended up buying at Capo Mazda several hours later. I realize it’s only a $25,000 car and not a big bucks Volvo, but don’t ask people to look at dirty cars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service Department

By Julietdelta1 on 6/7/2018 at 7:44 PM.

Their service department is exceptional. They back the Volvo warranty and they always take really good care of me. I would deathly recommend the sealer based on how well I was treated [after] I bought my XC70

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

incompetent

By soccer mom on 1/26/2018 at 9:52 PM.

I went in because my check engine light came on, and now I have all kids of new problems! Although they did eventually fix the issue, I don't feel comfortable leaving my car in their hands in the future.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Super Shady Dealership

By Dave G on 12/15/2017 at 7:45 AM. Helped by Max.

Absurd dealer add-ons and shady attempts to change the financing terms at the last minute made us walk away. These people are just not honest. Go elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car shopping ever

By max_9019 on 12/3/2017 at 7:28 AM. Helped by Maria, Rosie.

The best leasing experience ever. This dealership is interested in working with your budget and options, opened about prices, Richard was willing to make all agreements over the phone, and the dealership did it's best to get me into a new car. In fact, it took less than 1 hour from the moment I stepped on the lot to leaving it in CX-5. You will be treated as a valued customer because everyone cares about your shopping experience. After the purchase, Culver City Mazda follows up with you to make sure you're happy with your car and to provide any support needed. Culver City Mazda is an example of what the auto dealership should be. Huge appreciation to the team that worked on my car: Richard, Tony, Maria, and Rosie. Contact anyone and you'll get the best customer care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Rubencom on 10/4/2017 at 9:51 PM.

Very good personal attention Car delivered clean and on time Recommend this dealership Service was performed on time and was done properly My service advisor was terrific

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mazda 6

By Sergio on 9/23/2017 at 7:52 PM.

Michael & Max made our experience at Mazda a great one! We walked in last Thursday to get my sister the new Soul Red Mazda 6 for her Birthday. Michael showed us the cars available at their location, and when he realized we were looking for something in specific he offered to take us to their lot which is a located a few miles away from the dealership. My sister took her time picking the right car, and Mike was very patient and helpful. He even let us drive the car back to the dealership as test drive by ourselves! He gave us a great deal and never try to oversell or push us to buy anything extra, only made suggestions which I appreciate. He then introduced us to Max who did our paperwork. He was very speedy and knowledgeable and made us feel welcomed and really comfortable. All around a great experience! Happy to have come back as a repeat client. Kudos to Mazda Culver City! I stopped by to drop off some papers the following Saturday and they were really busy. I am glad we went in on Thursday. They are definitely doing things right!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything always goes perfect with Culver Volvo

By Spookie on 8/24/2017 at 1:56 AM.

How good is Culver. I'd driven east to live for a while. The alternator died in Danbury, Ct. They told me they would not even open the hood of my car for at least a week. I actually called Martin at Culver City who within an hour found a towing truck to take it to Manhattan the next day, and I was driving home by the end of that next day.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

The one who saved the day: Many thanks to Maria

By Mehmet Emir Tekeli on 8/8/2017 at 5:20 PM. Helped by Maria, Rosy, and gentleman from the finance (Julio?).

When I initially started my search and decided to contact this particular dealer, I was assigned to the Sales Associate named Tony Tehrani. I've never worked with a car salesman like this. 0 sense of urgency, not responsive, I kept chasing him just to get a conversation started, and I still didn't receive any proper communications for the longest until a short email from him came through somewhere between all the chasing at some point, which wasn't even helpful. He seemed like he had no desire to interact with me (or himself by making a sale). I sent Tony a detailed email sharing my vision and game plan of how to get a new Mazda. Maybe he didn't like some of the ideas that I had in mind (dollar figures, payment options, trade-in value, etc.). But not even responding back was just flat out wrong even if he may have thought of me as a "not so ideal buyer" for whatever reason. The morning before I was supposed to get my new car from Galpin Mazda in Van Nuys, I thought I'd reach out to Tony again to close to loop . My goal was to see if he can help me with a better deal since I was leaning towards Galpin. He didn't even call or email back that whole day. Then around 6:30 pm that same day, the person who "saved it all" called me. Her name was Maria. I don't know her last name, but I've been informed later on that she was a Sales Manager. Maria was cordial, customer service centric, and also solution oriented. She understood that I was simply trying to seek the most ideal scenario through which I can get into a new Mazda. My situation was slightly complicated, but Maria kept coming up with options. Didn't "force" me, but she walked me through those options so that I could make an educated decision. My exchange with Maria started on a Friday night at 6:30 pm and ended around the same time on Saturday. She was diligent, detailed, and attentive all through out that time. And many thanks to her tenacity and creativity, she was able to come up with an option with which I decided to move forward with Mazda Culver City. After that, I called back Galpin Mazda in Van Nuys and cancelled the deal they were trying to prepare for me because of how effective Maria's custom designed solution was. I happily signed a 3-year lease for an 2017 Mazda CX-5 in excitement. The gentleman from the finance (Julio?) was also very helpful, genuine, and thorough. I appreciated his approach. And finally, Rosy gave me the tutorial on the technical specs of the vehicle, which was very helpful. Her overall delivery and presentation were comprehensive, effective, and informative. Much appreciation for Rosy as well. Aside from my serious frustration with Tony Tehrani who probably wrote me off as a "no good lead" for whatever reason after my introductory email, the only other thing I didn't feel great about was the waiting period for my car to be cleaned. I waited for over an hour, even went across the street and got a haircut, but the car wasn't ready at the promised time. I had dinner plans, I gave enough heads up to them team, but the car wasn't ready until I was 40 minutes late to my dinner plans at 6:30 p.m. Although that was a smaller item, it can still be an area of improvement that the dealer may choose to improve upon within the whole car buying experience for the customers. That's all. Again many thanks and sincere appreciation for Maria (Sales Manager), Rosy (technical tutorial), and Julio (Finance).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely happy with my new car

By Javiball82 on 6/24/2017 at 8:15 PM. Helped by Joe Cervantes (5 stars!).

When I came here I wasn't sure if I could make it out with a new car. Only thing I knew was that I really needed a new car. Then along came Joe to help me get the best deal, considering my financial circumstances. Joe and Max kept looking for better deals from the banks. These guy don't know when give up, and kept looking for better deals until we finally got what we wanted. They striked a deal with the bank that I could afford. They even included some perks, such as GPS and window tints! Also, as soon as you step in the dealer you feel like family! I really appreciate the help that I got from the good people of Culver City Mazda! I had a very positive experience doing business with this dealer, and I'm confident that you could also get an amazing deal here at Culver City Mazda!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sophisticated service operation

By Noah W Gorin on 5/10/2017 at 5:07 PM.

Needed a new alternator. Service handled it well, from intake to car wash at pick-up. Very pleased with my experience and all the people I dealt with. Pricing was fair, and they worked hard to add value to my service dollar.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Gps and Navigation put in car after I bought it.

By carocut on 3/26/2017 at 5:55 PM. Helped by Jeff Cannone..

These people are very accommodating. I had to rush in there without calling ahead and they took me right in, even though they were busy. I highly recommend them and thank them for being pleasant and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easiest purchase ever.

By Marla Wolkowitz on 3/9/2017 at 8:18 PM. Helped by Michael Khashayar.

From the moment we arrived we were treated with respect and friendliness. We never felt we were being hustled into buying a car, even though we were scouting out a new car for a replacement. We were

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales, went the extra mile!

By Mazda310 on 3/2/2017 at 10:12 AM. Helped by Christian Libby.

I really felt that Christian Libby really knew how to make me feel comfortable about my purchase along with Leigh, his sales manager, and Mo, in finance. I highly recommend Culver City Mazda to anyone looking for a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

rolling into culver city mazda was fab

By tiffany grana on 2/6/2017 at 7:32 PM.

i was looking to lease a Mazda and Culver City Mazda --specifically Michael made it easy and even fun. They had the car I asked for ready for me, and even gave me tutorial on all the cool technology in the car and sent me on my way with a full tank of gas. It was very simple and couldn't have gone smoother. i liked the vibe of the dealership and enjoyed working with Michael.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By JustinSmith on 1/21/2017 at 7:59 PM.

I Felt everyone genuinely cared about the customer experience. Made the process to lease seemless and will definitely be back to do future business. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Culver City Mazda Review

By tkcculvercity on 1/8/2017 at 7:04 PM.

It was a very easy shopping experience. Tony was very nice and easy to work with and I am very pleased with my new Mazda3!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Friendly, fast, effecient.

By matsonfx on 1/7/2017 at 5:57 PM.

They drove me to work, and picked me up! I was all finished with my service before lunch. I had a great overall experience. Steve

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service on Mazda3

By Mazda624 on 1/5/2017 at 6:13 PM.

Ken Ferguson keeps you updated and very professional. He is great and easy to work with. The new building is much nicer and comfortable while waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchase of brand new cx5.

By Robin CX5 on 1/1/2017 at 8:20 PM. Helped by Dan Berning.

Good experience working with Dan at a Culver city Mazda. No pressure, nice guy. Explained everything in detail, showed us exactly what we were looking for.

I would recommend this dealer.