Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4.3  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best purchase experience ever!!!!

By Ronni on 5/6/2019 at 3:26 PM. Helped by Craig.

I leased a 2019 Rav 4 and Craig was the most professional and knowledgeable sales advisor I have ever had the pleasure to work with. Craig is an excellent representative for the Toyota Brand :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple car leasing experience

By 123me on 4/22/2019 at 4:52 PM. Helped by Kraig Smith.

I test drove one car and that's the car I got . The sales man was kind and sweet. He answered all of my questions. Be prepared to stay 5 to 6 hours in cold air conditioning. Go in knowing the maximum amount you will pay per month.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really exceptional

By Bettyvergara2019 on 4/22/2019 at 4:09 AM. Helped by Craig Smith and Sebastian.

Excellent service . I would recommend it 100%. The staff is really kind and professional. Always with a smile. I am a returning customer for the third time. Thank you Craig and Sebastian.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Terrific experience and they made it very easy

By Jackf on 4/19/2019 at 1:05 AM. Helped by Marcus Lacroix.

My sales rep Marcus Lacroix was terrific! The facility was very nice and whole experience was efficient and great. I would definitely come back to this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By tbabe45 on 4/13/2019 at 3:50 PM. Helped by Marcus Lacroix.

Purchasing 2019 Avalon hybrid got the price I wanted. The salesman in the manager worked out the numbers so they would fit my budget left are very pleased Finance guy he was great they gave me extras they took care of me because I was a loyal customer this is my third car with them I'm so happy I will always go back there to that Toyota dealership. Also I will recommend my family and friends

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanks for your understanding for my case

By Abdoulaye on 3/14/2019 at 7:16 PM. Helped by Nery.

Even I didn’t have enough money for my choice the dealer help me to find the car that fits with my budget. I am really happy with my car

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Finance department needs training

By Adri392 on 3/25/2019 at 8:44 AM. Helped by David Cruz Reyes, Ishmail Alaama.

Parents are in love with their new 2019 Corolla thanks to David Cruz. However, Ishmail the finance manager was very rude when we told my mother to not upgrade. He was pressuring her and being pushy. He got loud and aggressive. That is not the VALUES Toyota states. They felt pressured to buy gap insurance. He needs to have better communication skills. Also, ruined the great experience for my parents since this was suppose to be a happy moment. Will spread the word on ishmail he needs help!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy Customer

By Brweyez05 on 3/12/2019 at 5:33 AM. Helped by Ronni, Aba, Gianni, and the gentlemen who crunched the numbers. (I apologize) I don’t remember his name..

I just purchased a vehicle on 3/9/19, I am extremely pleased with the treatment I received. Everything who was instrumental in helping my deal come to life from beginning to end was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly exceptional service

By hugovaldez on 2/28/2019 at 8:18 PM. Helped by Shams,Nazim, Cesar, Ish and the great Gary Morales.

The General Manager Shams Salahieh was extraordinarily helpful, Nazim, Ish, Cesar and Gary( an excellent asset for the dealership) wouldn’t happened without his help. Thank you Culver City Toyota Hugo Valdez Mallku Insurance Solutions

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

use car very poor costumer service

By Dennis1 on 2/20/2019 at 12:30 AM. Helped by xxx.

Bad experience even two month after I purchase the vehicle I found out that the vehicle is still under the previous leasing owner witch I could not re-finance to get a better interest rate for that reason I this this is BS the dealer should take care of this immediately and when I tried calling them on the phone they said that they are short staff like if it is my fault so i don't recommend this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Sarah789 on 1/31/2019 at 6:34 PM. Helped by Marcus, Collin, and Ishmael..

Every one was very professional, proficient, knowledgeable and courteous. Five Stars to Marcus, Collin and Ishmael awesome team initiative. They walked us through the process patiently, shared and offered our options in detail and assured us that they would do their best to help us make a purchase. I will definitely be recommending Toyota to friends and family. Very impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By milifesgood on 1/20/2019 at 10:48 PM. Helped by RD & Romonia.

My experience at Culver City Toyota was excellent. They helped me get the vehicle I wanted and the customer service was excellent. They always deliver for my family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with my experience here at Culver City Toyota. I

By Bella on 1/12/2019 at 4:53 PM. Helped by David and Gary.

I highly recommend Culver City Toyota. They really wanted my business. They all worked very hard and explaining how these new sophisticated cars work. David and Gary rock and I forgot the financial mans name and the top guy. All get 5 stars.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

1st time with Toyota Culver City🕺🏼🕺🏼🥰🥰

By Kirk2517 on 1/12/2019 at 3:13 PM. Helped by Elizabeth Vega and Mozart.

It was interesting experience to see how the sale reps tried to fix the problems and accommodate the clients. I’m very happy with my sale reps who helped me succeeded my needs. Go with the person who is willing to make it works for you! Elizabeth Vega and her partner Mozart are your guys👍🏻👍🏻👍🏻

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Once the sale is over, so are you!!!!

By YRNEH on 1/7/2019 at 10:16 PM. Helped by Salesman Marcus Lacroix, Finance Jaqueline Frost.

WARNING!!!! City Toyota is a disgrace to the Toyota brand name. My experience buying a car at Culver City Toyota was the worst, and there are lingering issues. Reviewers posting more than 1 star may be either simply lucky or bating the reviews. Culver City Toyota's true ownership is unknown. It’s listed as KEN GARFF AUTOMITIVE, LLC, actually owned and operated by a foreign entity. Who knows what kind of organization is behind this slick dealership or where it’s located. There should be a "half-star" or a "0- star" available for reviewing this kind of dealership. They are certainly "dealers"- dealer of the most dishonest, corrupt, incompetent, un-principled dealership I have dealt with. I've purchased from many dealerships. Unfortunately, we committed to a purchase at CulverCity Toyota before several friends told me about their "similar" (i.e., worst) experiences. "They lied and cheated me." was the most common comment. Had I known about this prior to purchase I would have not bought at Culver City Toyota. (1) We paid $1000 for purchasing TheftPatrol, which did not work. Why? After waiting to receive the password CODE for more than 2 weeks I cancelled this purchase - because without the CODE it's useless. They promised over and over to provide the CODE- but never did. This is partly incompetence, partly dishonesty. Getting our money back was next to impossible but stating we would report the dealership we were finally reimbursed; (2) At purchase, when our car was delivered in front of the show room there was a huge "new" gash running the full length of the driver's side door. This happened when they brought it back from "detailing" it. They did fix the damage but not without a huge hassle, days and a marginal repair job. (3)There were two unidentified plastic parts left in the trunk which, although I asked what they were, the salesman never found out. I solved this problem at another Toyota dealer. (4) Once Culver City Toyota had our cash everything changed. NOBODY returned calls or responded to emails asking for help with lingering issues. When I called the dealership for help, hold times exceeded 30 minutes or I was disconnected. When calls were forwarded the line was either disconnected and/or no one answered, or the usual message "voice mail is full." I tried to speak with the General Manager Shams Salaheih, in addition to three other sales managers but nobody "NOBODY" responded in any way. In addition, I signed for the extended warranty coverage and recently found out that it was never activated by the finance department. I have since brought this to the attention of the Finance department and to the General Manager but NOBODY will respond. Culver City Toyota is by far the most dishonest, unprincipled and incompetent dealership. They simply don't care. Toyota USA should retract the dealership's association with the brand.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jerrin on 1/1/2019 at 8:46 PM. Helped by Ron Szymanski, Gianni Valencia.

Prompt, friendly no hassle service. Made car buying easy. Staff knowledgeable about product and answered all questions with ease and patience. Will reccomend to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new truck

By Fitpro71 on 12/29/2018 at 1:13 AM. Helped by Ron, Romonia, and Ish.

Great service! Ron was awesome! They made it easy and fun. It takes some time to process paperwork but hey, I left with a new truck! :))

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Successful process to buy a brand new car

By Kebtoyo on 12/29/2018 at 12:55 AM. Helped by Mosses.

This Toyota dealership in Culver City are always for a customer satisfaction, I have been coming here for May times, they are great for service, price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great buying experience

By erickb38 on 12/19/2018 at 4:44 AM. Helped by Brandyn.

Went through Costco Auto to inquire about purchasing a Prius and quickly got contacted by one of the Internet Sales Managers. Brandyn was fantastic from my initial discussion with him and throughout the entire purchasing process. Very easy to get along with, helpful and straightforward. He was understanding of my needs and buying the car from him was easy and less painful than prior experiences. Thanks again Brandyn!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third car from Toyota

By Kelley on 12/2/2018 at 5:33 PM. Helped by Nordeen, Tamer, Giovani.

The sales and finance team were thorough and friendly. They didn’t push. I look forward to seeing the new construction and having a nice place to be while buying a car.

I would recommend this dealer.