Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.8  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Renegade Sport 4x4

By HerveOJ on 10/10/2018 at 6:40 PM. Helped by Christian Nkombe, Berry Feiz.

We had a great experience at the Darcar Jeep dealership in Rockville. The salesman Christian was the best, very knowledgeable about the vehicle and able to answer all questions. Financing with Berry was great also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Work needed on wrangler

By Kattramm327 on 10/7/2018 at 1:35 AM. Helped by Corey Abell.

Corey is always very thorough with looking over any issues I come in for with my Jeep. He is very honest and sets proper expectations on time needed to do repairs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I had a wonderful experience at the Rockville Darcar Jeep

By Snake123 on 10/4/2018 at 2:49 PM. Helped by John.

I had a wonderful experience at the Darcar Jeep dealership in Rockville. The salesman John was attentive and was very knowledgeable about the vehicle and was able to answer all questions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

service team cares and went out of their way for me.

By DAW on 9/18/2018 at 3:01 PM. Helped by Menzell, Joshua.

Joshua and Manny were wonderful to work with and went out of their way to help me take care of my needs. I have some physical issues that can make little things daunting and these guys went above and beyond to help me manage. I have been coming here for service for a long time and while the dealer is never the cheapest option, I have never had a problem with the work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Larry is the best

By DJackson on 9/5/2018 at 7:09 PM.

I have worked on my last 2 cars with Larry and i will be back. I appreciate all of your help Larry! See you soon!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Justin Reed led a bait and switch routine, then lied about i

By WGF 2018 on 8/24/2018 at 2:58 PM.

We purchased a Jeep Wrangler at Darcars after they agreed to beat the price we were given by Criswell. They did not have the car in stock but had it shipped over from their Silver Spring location to the Rckville dealership. The Dual top was not installed on the vehicle from Silver Spring but they siad they would order it and it would be in in 2-3 days. A week later, I called to enquire when it owuld arrive. They said they had to investigate but would call me back. A week later I called agin, they said Parts was closed on the weekend but they would get back to me Monday Am. Monday PM no one had called back so I called agian. I was told the top would be in another week and a half. I asked when ithad been order and found out they had not ordered it until I called after a week. The top was delayed another week from when they promised and when we had it installed we found they order the Matte finish rather than the Body color match. Now they are trying to say, they did not know that the Golden Eagle only comes with a Body Color top. Be very careful when dealing with them. Get everything in writing and read everything very closely.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Erin B on 5/15/2018 at 1:12 PM. Helped by Jose Adon.

As always, Jose (service department) handled our car work efficiently and professionally. He provides thorough communication and makes sure we are happy before leaving. Thank you Jose!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Efficient

By Erin B on 1/19/2018 at 3:31 PM. Helped by Jose Adon.

My husband and I took our car in for standard service. Jose Adon and Iman Molkara were very pleasant to work with. They were professional, efficient, and easy to communicate with. Our car was ready when promised and all work was nicely executed. We are very satisfied with our experience and will return there again in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Unprofessional

By Mahamat on 12/13/2017 at 7:34 PM. Helped by Corey Abell.

I Had an engine repair there, that cost me close to 5k, after the job was done no one call me. The only way I knew it was done, is because their customer service call me for a survey about my experience. When I pick up the car I was told by Corey that the job was well done and they did a throughout multipoint inspection and everything look great. After a month I return to have a Copy of the inspection they did to purchase a warranty, now Corey is telling me I have to redo it for $89. They did it and guess what they found some 4 more problems that need repair totaling about 2k, wow! It all happened in 1 month. Why it was great a month ago and now I have a barrage of repair to do? I question their professionalism, honesty and integrity. The repair also worry’s me, I’m going to need a forensic expert mechanic to sort this out.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Man

By Ross Fierman on 12/5/2017 at 9:40 PM.

I have worked on my last three cars with Larry. I would go nowhere else! Larry is a professional and is honest as can be-Ross

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HONEST

By don on 11/25/2017 at 8:23 PM.

JUSTIN REED is the most honest salesman manager that I have ever dealt with. He is an asset to the profession. He does not high pressure his clients, but only offers good advice with no hidden agenda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Ram 2500

By max on 10/25/2017 at 8:31 PM.

They really work had to get me what I was wanting did I get everything I wanted NO but it was a very good deal Now I'm just waiting to see that my trade in has been payed off over all I was very pleased with the deal .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience!

By Hattricksi on 8/15/2017 at 1:00 AM. Helped by Celesty Mercherkany.

Juliet (CA), CC, and Darcars Jeep in Rockville knocked it out of the park. I've purchased many cars (all makes and models including BMW, Audi, Ford, Lincoln, Honda, Toyota to name a few) and this was hands down one of the best and easiest experiences I've ever had. I made one phone call to CA before even visiting the dealership and in a short 5 minutes I was at the right price without any hassle. With a very busy schedule I committed a day later to make the purchase (Tuesday) and told CA I would be in on Saturday to complete the transaction. Within an hour I was emailed a credit application (which I easily filled out online in 2 minutes) and had a phone call from CC (Salesperson for the transaction) to make sure they had everything they needed for a smooth transaction. When Saturday arrived, CC called to confirm my arrival time and to obtain a picture of my drivers license. I arrived at the dealership at 2:00pm and I was immediately greeted by CC with the keys to my new jeep (which was out front on the curb freshly detailed and ready for a test drive). We went for a quick spin, came back to the dealer and walked right into finance. 10 minutes later the transaction was done and I was out the door on my way home. This experience couldn't have been better.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

thank you for taking care of my vehicle

By Jmac on 8/10/2017 at 4:07 AM.

I had a ruff experience with DarCars in the beginning but we worked it out thanks to Jammie Dobson and Ali Mohamadi for your customer service and getting to the bottom of things....Mac33

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Buyer Beware - Service Dept. not honest!

By JRERRR on 6/26/2017 at 4:51 PM.

Buyer Beware. I took our 2015 Jeep Cherokee here for a noise coming from the front end. First of all it was there for 2 full days and I did not receive a phone call at all regarding that they had even looked at it yet to assess the noise. So I called to check on it. First the service manager lied when he told me they drove it and couldn't reproduce the sound which I knew was false because the general manager had told me there were no notes made on the computer so therefore no-one had looked at it. Then i was about to pick it up because I need a vehicle and then the service manager drove it with us and heard the noise within 2 blocks of the dealership. They did try to make things right by getting me a rental which was nice so i left it there for them to fix it which it was under warranty. But when they called back he told me I needed front and back brakes for over $800 on a car with 19,00 miles. I decided that since a brake job is a pretty easy routine repair I'd take it to a reputable mechanic and not the dealership as the $860 charge for just pads and rotors seemed awfully high. Anyway when I took it to the mechanic he said "they didn't just exaggerate, they lied to you". He said it didn't need a brake job at all and to come back to him in another year when he'd check it again! So the service department was just looking to do an unneccessary repair in order to bring in additional $ on a car that had a small repair covered under warranty. I will not return there for service and would not recommend it as they are dishonest.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By WandaJeepWran on 5/3/2017 at 11:43 PM. Helped by Manuel Leon.

The service was excellent, he was very professional and handled all of my concerns and questions. With the utmost respect. I will definitely recommend this salesman to all my friends and acquaintances. Wanda Oates And Brenda Speaks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free Experience

By MariaHercules on 4/13/2017 at 1:08 AM.

IJ was amazing at explaining every bit of information each step of the way. He was patient and answered all of my questions and doubts ensuring that I adequately understood each and every document signed. IJ went out of his way and contacted my previous dealership to obtain title information for my vehicle trade in, taking care of that all on his own! As if that weren't enough, he also helped me communicate with the insurance companies in order to update insurance policies to my new vehicle. He ensured that I left the dealer prepared and squared away. I highly recommend this dealership. They are truly professionals in what they do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Efficient Buying Process!

By lboeu1 on 4/10/2017 at 2:21 PM.

Went to the dealership to buy a used car, had a great overall experience, and staff were extremely helpful. Specifically the Salesmen Andy Veraska helped me quickly find the car I was looking for (Jeep Patriot), was very helpful while test driving, and was very attentive while we were getting financing sorted out. Andy also made the effort to work with me the few days before I came in, and responded to all of my questions instantly. No hidden problems, the car was essentially brand new, and they offered an extremely competitive sales price for it (well within the KBB value). Would definitely buy a car from him and the dealership again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 stars is not enough

By Amine Saddem on 3/22/2017 at 12:36 PM. Helped by Nabil.

5 stars is not enough to rate this place. Just bought my Grand Cherokee overland from them. Nabil was great showing me the car and test driving it. The process was very fast and IJ was so professional going through all the details. Also I want to thank Justin for his time trying to get me good rates and make the deal happen. Highly recommended dealer and won't go anywhere else to buy a car for me or any my family members.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Asafo on 3/15/2017 at 10:24 PM.

Excellent Experience, Arthur was my Sales person and Ayman my Finance man. It all worked out very well. Very happy with the experience and purchase

I would recommend this dealer.