Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Good Polite informative answered questions

By Gail on 8/24/2019 at 2:05 AM. Helped by Gus, in service.

Gus in service was great, helpful and informative. I had a couple questions in which he answered for me. I was there for regular maintenance. Everything went good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent VIP service

By OlgaJeep on 8/22/2019 at 1:48 AM.

I have purchased my Jeep from this dealer, and whether I have an issue or an oil change, I always have the best service from the service team. I love working with their service director, Iman and the general manager, why? Because they care and take care of your like a member of a family! If I had a question, or issue with my vehicle I wasn’t questioned by offered a solution!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

electronic key problem

By Peepa on 8/15/2019 at 4:08 AM. Helped by forgot service advisor and tech names.

took car in for a 1-2 hr job and spent 4 hr waiting to have problem not solved They then solved problem in 45 min. There checkout of the problem was done wrong They people were polite an friendly and cooperative when fixing their mistake

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

They make it happen

By Dan321 on 8/11/2019 at 11:23 AM.

Bought about 3 cars from these guys all ways get things done but you have know what you want and stick with it great dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Sales Consultant

By Nuggz on 8/9/2019 at 3:25 AM. Helped by Jaryd Oliver.

As I sat down Jaryd told me that you'll leave here with car and we'll find an awesome deal for me. And he did. The wait was short. By far the best car buying experience ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Satisfied Customer on 7/13/2019 at 2:09 AM. Helped by Kevin.

I highly recommend this dealership. The staff is professional, personable and knowledgeable. They put their best price right upfront and it was thousands lower than other dealerships we had visited and gotten quotes from. We should have come here first and saved ourselves a lot of hassle. We were very satisfied with our salesman and the whole team that helped with the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replace battery

By Jeepfan on 7/11/2019 at 9:34 PM.

My battery died and I was stranded - the dealer arranged for a loaner car - it was the day before 4th of July holiday - I got my car back on the 5th -,service was great - I love my Jeep Cherokee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Jeep Wrangler JL

By JoeGenene on 7/3/2019 at 10:48 PM. Helped by Mohsen.

Mohsen was great to work with - a really cool guy who was knowledgeable about vehicle features, finance options, and laughed at all my jokes! Solid experience! The Barrett Family!

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

Oil Change/Tire change

By Thomas38 on 6/20/2019 at 10:35 PM. Helped by I don't remember his name.

I actually bought my Jeep Renegade from Criswell Jeep. DarCars is very close to my house so I gave them a try. I was greeted well. I asked for an oil change and tire rotation. I was quoted $140. I don't have a maintenance package with Criswell, and when I go there the same service costs about $95. Needless to say I was a bit shocked. I was told it would take an hour and a half to two hours. This wasn't an issue with me as I was hungry and I had planned on going to go grab some lunch. The service took about an hour which was nice and the total cost came to $130. As I was getting in my Jeep to leave the service gentleman asked me my opinion and I told him exactly what I have just written. He said he would see what he could do about the price in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By DaveysMom on 6/15/2019 at 3:00 PM. Helped by JP Mendez.

We bought a new Cherokee TRAILHAWK here and the purchase experience was very easy. Our salesman JP was personable and answered all questions to our satisfaction. Morris in the finance office was terrific and we enjoyed chatting with him while we waited for the computer to process our transaction. They made us feel at home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Actually a fantastic opportunity!!!

By Matty on 6/16/2019 at 12:06 AM. Helped by Moshen.

I have to say that after buying way, way more cars then I care to say, that DARCARS of Rockville is an A-1 place. I myself have been in the auto business for years and would have never treated myself as well as I was treated by my sales person!! I got such a great deal that instead of purchasing from two other dealers where I have very, very good friends working, I purchased here. The reasons are simple. Not only did I get an incredible price on the new car, I also received a very fair price for my trade. Secondly, my salesman was super friendly, honest and patient! I must have test driven every single model of car and then version of it as well. They took their time to really figure out my needs versus my wants and because of this I ended up with a vehicle that does everything I like, the way I like it. It also covers every single want but one and it is minor. But I ended up with so much more car than what I was thinking I needed and spent much less to do it then I anticipated. The Sales Manager, Andy is fantastic and will bend over backwards to get you the deal you want! He worked on so many different cars for me, different ways to purchase and in the end, got me way more car and as I said, for less money than I had planned. I for sure will go back. My Wife also needs a new car and we are trying to buy something they sell just because it was such a great purchase. I am no longer in the car business so it is great to be aware of one more dealer I can visit and know that I am not going to be taken advantage of!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By jjselah on 6/13/2019 at 11:10 PM. Helped by Moshes Shirazi & Arthur Okuwole.

Moshen and Arthur were awesome! I had a very smooth experience. I purchased the exact car I wanted and was not cheated out of my money.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Took advantage of out of town women!

By Frankb402 on 6/2/2019 at 6:50 PM. Helped by Someone named Gus.

Terrible experience. My wife and daughter stopped in here to replace an interior drivers side door handle. The handle was broken, but working. They were first told by Gus that the part was going to be very hard to find (I guess we have the rare 2006 Jeep Cherokee..?) and he quoted them $570 to make the repair. Since they had already spent near $400 at this dealership to recharge the A/C system(really..?) they did not want to repair the door at this time. Upon arriving home my daughter discovered her door handle WOULD NOT WORK AT ALL. Like I said, it was broke, no doubt, but it was working. My wife called Gus and he did admit they may have done more damage to the handle but as the conversation went on the call "disconnected". There was no return call made to my wife from this dealership. We ended up having the door fixed elsewhere. The part was easily found on Amazon (Gus you might want to look there yourself for rare parts) for $60 and we spent $170 all in to repair it. I'm sure there are many great experiences had at this dealership. This wasn't one of them. I would totally avoid using them for service or sales. I don't ever write bad reviews but for every bad review received there are likely a dozen more that don't bother too. This service was shameful.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service from Mohsen!

By Kaitlyn on 5/29/2019 at 1:39 AM. Helped by Mohsen Shirazi.

My husband and I purchased a Jeep Cherokee, and we are so very thankful to Mohsen who made our first big purchase as a married couple smooth and fun! He was extremely professional and respectful, and provided insight without being pushy or rushing our decision. Mohsen thoughtfully listened to all our comments and questions, and guided us toward the Jeep Cherokee Latitude Plus, which was the perfect fit for all of our needs and budget! He spent a lot of time patiently reviewing options with us both on the lot and on the computer at his desk, and was very transparent. Mohsen’s very friendly personality made us feel comfortable the whole time, and we honestly couldn’t be more thankful for all his guidance, patience, and friendliness! We love our new Jeep Cherokee!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was actually

By Berd1850 on 5/23/2019 at 11:51 AM. Helped by Mohsen Shirazi.

I've been hesitant on buying a new vehicle for some time, reason being I've always had issues with dealerships my trust level with them is not in a good place, but I can say Darcar dealership was remarkable, my sales rep Mohsen Shirazi was one of my favorites I had a blast and the communication skills from all employees and even the management to come out and congratulate me and my girlfriend on purchasing a new vehicle was very rare and new to me, I would recommend this dealership to all my friends and family, once again I thank Darcar of Rockville

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, Pleasant transaction

By Tajbyrne on 5/10/2019 at 10:30 PM. Helped by Jaryd Oliver.

We found Darcars on the internet while we were searching inventory for a Mojito! Jeep Wrangler Sahara for my daughter with the Sky One touch top. The closest Jeep that was this color and had the Sky One touch top was at DarCars which was 4 hours from our home. We didn’t want to build a car and wait. So we contacted DarCars. Jaryd Oliver responded immediately. He made things so easy for us. He was so pleasant and personable to work with. I tortured him with so many questions and still he stayed so kind and always responded immediately. He even came in on his day off when we picked up the car. When we got to the dealership he had everything ready for us. He got in the car with us and showed us where everything was and how it worked. He called the next day to make sure that my daughter and I got home safely and were happy with the car. From beginning to end this was the easiest, smoothest buying of a car I’ve ever had. I definitely recommend DarCars and Jaryd.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Auto Service

By MrKirk on 5/1/2019 at 11:35 AM. Helped by Joshua Schrier.

DARCARS auto service has superb customer service. Mr. Joshua Schrier was the gentleman who provided exemplary customer service to me. I brought my car in for the "No appointment" oil change and tire inspection for my flat tire. In addition, I brought up with Joshua that my radio was having some weird power surge issues that caused it to keep rebooting randomly while I am driving as well as phone connection issues via usb cable. I explained that I had scheduled an appointment for this several months back but when I showed up, I was informed that I had to re-scheduled because they were too busy and couldn't take care of my problem. Joshua attentively listened to me without any interruptions and made it his duty to rectify the problem the same day. He convinced the service folks to take care of all my issues while I waited. Despite being a busy day, Joshua made me feel like I was a VIP and no one else matters even though I know he is providing the same caliber of excellence to each and every one of his customers. His diligent and professional work ethics married to his contagious happy demeanor made me feel like DARCARS is the "HAPPIEST PLACE ON EARTH" (sorry Disneyland). To top that performance that day, Joshua followed up with a personal phone call to me and asked if the issues were adequately resolved without any recurring problems. I definitely appreciate it and him. If more stars were allowed to rate Joshua's customer service performance, then I would have chosen one Googolplexian stars + infinity + 1.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Painless purchase

By Buyer on 4/21/2019 at 1:49 AM. Helped by Jared Oliver.

Saw the car, drove the car, agreed to price and bought the car. Could not have been easier. Jared was great to work with And have since recommended friends to go see Justin and team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a new vehicle

By Clulee on 4/19/2019 at 6:00 PM. Helped by Manuel Leon.

Very pleased with our experience in purchasing a new 2019 Dodge Ram Classic Big Horn. Worked with Manuel Leon, our salesperson , to negotiate a good price, He worked with our schedule to look at and buy the truck. Was able to work with Morris, finance guy, to get a good extended warranty and reasonable financing. Overall, we were very happy with our purchase and the buying experience at Darcars in Rockville , MD. We would recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Hassle free, pleasant experience

By Markoz on 4/13/2019 at 10:06 PM. Helped by Michael.

I was in and out in 2 hours with new ar.. It was nice dealing with sales person Michael. Finance person was also great. No pressure.

I would recommend this dealer.