Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.8  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Efficient

By Erin B on 1/19/2018 at 3:31 PM. Helped by Jose Adon.

My husband and I took our car in for standard service. Jose Adon and Iman Molkara were very pleasant to work with. They were professional, efficient, and easy to communicate with. Our car was ready when promised and all work was nicely executed. We are very satisfied with our experience and will return there again in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Unprofessional

By Mahamat on 12/13/2017 at 7:34 PM. Helped by Corey Abell.

I Had an engine repair there, that cost me close to 5k, after the job was done no one call me. The only way I knew it was done, is because their customer service call me for a survey about my experience. When I pick up the car I was told by Corey that the job was well done and they did a throughout multipoint inspection and everything look great. After a month I return to have a Copy of the inspection they did to purchase a warranty, now Corey is telling me I have to redo it for $89. They did it and guess what they found some 4 more problems that need repair totaling about 2k, wow! It all happened in 1 month. Why it was great a month ago and now I have a barrage of repair to do? I question their professionalism, honesty and integrity. The repair also worry’s me, I’m going to need a forensic expert mechanic to sort this out.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Man

By Ross Fierman on 12/5/2017 at 9:40 PM.

I have worked on my last three cars with Larry. I would go nowhere else! Larry is a professional and is honest as can be-Ross

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HONEST

By don on 11/25/2017 at 8:23 PM.

JUSTIN REED is the most honest salesman manager that I have ever dealt with. He is an asset to the profession. He does not high pressure his clients, but only offers good advice with no hidden agenda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Ram 2500

By max on 10/25/2017 at 8:31 PM.

They really work had to get me what I was wanting did I get everything I wanted NO but it was a very good deal Now I'm just waiting to see that my trade in has been payed off over all I was very pleased with the deal .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience!

By Hattricksi on 8/15/2017 at 1:00 AM. Helped by Celesty Mercherkany.

Juliet (CA), CC, and Darcars Jeep in Rockville knocked it out of the park. I've purchased many cars (all makes and models including BMW, Audi, Ford, Lincoln, Honda, Toyota to name a few) and this was hands down one of the best and easiest experiences I've ever had. I made one phone call to CA before even visiting the dealership and in a short 5 minutes I was at the right price without any hassle. With a very busy schedule I committed a day later to make the purchase (Tuesday) and told CA I would be in on Saturday to complete the transaction. Within an hour I was emailed a credit application (which I easily filled out online in 2 minutes) and had a phone call from CC (Salesperson for the transaction) to make sure they had everything they needed for a smooth transaction. When Saturday arrived, CC called to confirm my arrival time and to obtain a picture of my drivers license. I arrived at the dealership at 2:00pm and I was immediately greeted by CC with the keys to my new jeep (which was out front on the curb freshly detailed and ready for a test drive). We went for a quick spin, came back to the dealer and walked right into finance. 10 minutes later the transaction was done and I was out the door on my way home. This experience couldn't have been better.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

thank you for taking care of my vehicle

By Jmac on 8/10/2017 at 4:07 AM.

I had a ruff experience with DarCars in the beginning but we worked it out thanks to Jammie Dobson and Ali Mohamadi for your customer service and getting to the bottom of things....Mac33

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Buyer Beware - Service Dept. not honest!

By JRERRR on 6/26/2017 at 4:51 PM.

Buyer Beware. I took our 2015 Jeep Cherokee here for a noise coming from the front end. First of all it was there for 2 full days and I did not receive a phone call at all regarding that they had even looked at it yet to assess the noise. So I called to check on it. First the service manager lied when he told me they drove it and couldn't reproduce the sound which I knew was false because the general manager had told me there were no notes made on the computer so therefore no-one had looked at it. Then i was about to pick it up because I need a vehicle and then the service manager drove it with us and heard the noise within 2 blocks of the dealership. They did try to make things right by getting me a rental which was nice so i left it there for them to fix it which it was under warranty. But when they called back he told me I needed front and back brakes for over $800 on a car with 19,00 miles. I decided that since a brake job is a pretty easy routine repair I'd take it to a reputable mechanic and not the dealership as the $860 charge for just pads and rotors seemed awfully high. Anyway when I took it to the mechanic he said "they didn't just exaggerate, they lied to you". He said it didn't need a brake job at all and to come back to him in another year when he'd check it again! So the service department was just looking to do an unneccessary repair in order to bring in additional $ on a car that had a small repair covered under warranty. I will not return there for service and would not recommend it as they are dishonest.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By WandaJeepWran on 5/3/2017 at 11:43 PM. Helped by Manuel Leon.

The service was excellent, he was very professional and handled all of my concerns and questions. With the utmost respect. I will definitely recommend this salesman to all my friends and acquaintances. Wanda Oates And Brenda Speaks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free Experience

By MariaHercules on 4/13/2017 at 1:08 AM.

IJ was amazing at explaining every bit of information each step of the way. He was patient and answered all of my questions and doubts ensuring that I adequately understood each and every document signed. IJ went out of his way and contacted my previous dealership to obtain title information for my vehicle trade in, taking care of that all on his own! As if that weren't enough, he also helped me communicate with the insurance companies in order to update insurance policies to my new vehicle. He ensured that I left the dealer prepared and squared away. I highly recommend this dealership. They are truly professionals in what they do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Efficient Buying Process!

By lboeu1 on 4/10/2017 at 2:21 PM.

Went to the dealership to buy a used car, had a great overall experience, and staff were extremely helpful. Specifically the Salesmen Andy Veraska helped me quickly find the car I was looking for (Jeep Patriot), was very helpful while test driving, and was very attentive while we were getting financing sorted out. Andy also made the effort to work with me the few days before I came in, and responded to all of my questions instantly. No hidden problems, the car was essentially brand new, and they offered an extremely competitive sales price for it (well within the KBB value). Would definitely buy a car from him and the dealership again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 stars is not enough

By Amine Saddem on 3/22/2017 at 12:36 PM. Helped by Nabil.

5 stars is not enough to rate this place. Just bought my Grand Cherokee overland from them. Nabil was great showing me the car and test driving it. The process was very fast and IJ was so professional going through all the details. Also I want to thank Justin for his time trying to get me good rates and make the deal happen. Highly recommended dealer and won't go anywhere else to buy a car for me or any my family members.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Asafo on 3/15/2017 at 10:24 PM.

Excellent Experience, Arthur was my Sales person and Ayman my Finance man. It all worked out very well. Very happy with the experience and purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, Easy Transaction

By emailglen on 3/14/2017 at 5:32 PM.

I found the RAM truck I was looking for on the DARCAR's website. I contacted the dealership through their website and they assigned Ceidrick Marcelin to interact with me. I made my offer, they accepted and I went and picked up the truck. Ceidrick had everything ready when I arrived. What more can you ask for? It was a quick and easy transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Experience! Will Definitely Recommend!

By Paulinekabore on 3/14/2017 at 3:22 PM.

Arthur Oluwole is an excellent sales representative. He is very efficient, polite and knowledgeable. The entire staff is commendable. The dealership is clean and well organized. All services are in a central location. Lots of parking and good location. I would definitely recommend this dealership to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Ollie on 3/7/2017 at 7:53 PM.

The complete experience was very good. It started with a phone conversation where I specified what I am looking for and we negotiated the price on the phone in a very pleasent and professional manner. The sales person on the phone was Henry who then prepared the cars for us to test drive after working hours. After we decided to purchase the cars - we came for two, a Jeep Renegade and a Jeep Patriot, IJ went with us over the paperwork. As I mentioned beforehand we came relatively late but both, IJ as well as Henry did not mind staying longer to address all our needs and allow us to finish the purchase on that day. I think the store closed at 9pm and with all paperwork, financing, selecting the proper warranty, trading in two cars, getting the tags moved from old to new we finally left the dealership somewhere between 10pm and 11pm. The complete transaction was done very professional and we did not feel pressured into anything we did not want in any way. During the time we were accompanied by our children who also felt very welcome. At the end we left very pleased and decided to also move our future car service needs to this location. I am sure we will purchase the next vehicle again from Darcars Rockville with both, Henry and IJ.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ceidrick is amazing! Lifetime Darcars customer!!

By kmurdock1407 on 2/27/2017 at 3:13 PM.

Everything about my experience with Darcars was exceptional. The entire process was so pleasant and honestly the best car buying experience i've ever had. I would highly recommend Darcars, they crush every single competitor. I was originally going to buy from Koons in Tysons but so glad i stumbled upon Darcars in Rockville, the customer service AND price far exceeded the competition at koons!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By David M. on 2/22/2017 at 10:42 PM.

Ceidrick was straightforward, knowledgeable, and great to work with. I cannot compliment him enough for making a stressful process easy. He was response to questions via email, helpful over the phone, and gave me his full attention when I went in to make a purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful easy experience

By Lilbaker07 on 2/21/2017 at 1:14 PM. Helped by Nabil.

Went to a few places to purchase a new car, this was by far the most friendly from start to finish. Very accommodating. The sales guy Nabil was very knowledgeable and helpful thru whole ordeal. The part most hate was great, IJ Jemli has to be one of the best finance guys we have ever purchased a vehicle from. We will recommend darcars based on these two individuals along with the others we meant along the way. Way to go guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond expectation

By lam3 on 2/9/2017 at 9:03 PM.

I had the most wonderful experience at Darcars Jeep of Rockville and today I am driving the car I most wanted to buy.After being so undecided for days and searching high and low through various dealerships.I met a sales guy Ceidrick at Rockville who just blew me away with his patience and knowledge about every car I was interested in .This dealership worked well with me .I will highly recommend this dealership and Ceidrick to any future buyers.I am not regretting my purchase at all and I know u won't .Best of luck...

I would recommend this dealer.