Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Buying a new car

By Maryam on 10/16/2019 at 2:39 PM.

I went to Darcars Lexus to buy a new And I give them five star rating. The whole process was fast and everyone there is professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus Rules

By None on 10/16/2019 at 4:27 PM.

Great service..... great communication.....great accommodation to meet our time constraints. Can not say more than highly recommend your serious consideration to DARCARS LEXUS. Go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Xtine on 10/16/2019 at 2:32 PM.

Great customer service, very professional in dealing with customers. Quickest process I have ever had in car buying. Would definitely recommend Joel to anyone who had bad experience in looking for a car. Joel considers your wants and needs and will help you with what you are looking for. Would recommend Joel and DARCARS Lexus of Silver Spring to anyone who is looking for great customer service skills and most importantly a reliable car that would last a lifetime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Nane249 on 10/16/2019 at 12:00 PM.

Alex is a really great person cannot choose any other better than him. He is really helpful thank you very much we han a really good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alex and the Lexus of Silver Spring crew are FABULOUS!!!!

By Frankie G on 10/14/2019 at 10:13 PM.

This is my second BRAND NEW LEXUS within the last 19 months and the crew at Darcars “Lexus of Silver Spring” never disappoints me. They’re always so professional, friendly, accommodating, and willing to go to the full extent beyond what a normal vehicle transaction would entail. This is not just prior to your purchase, but evident even afterwards- I.e. follow up, service, loaner vehicles, insight into the technology of your vehicle, etc. These factors are all reasons why I highly recommend this dealership to anyone in the market for a new and/or preowned certified Lexus. My rep ALEX ABBASZADEH is not only so knowledgeable of the Lexus brand itself and all the vehicles within the fleet, the class of products within each category, options and packages, etc........but his genuine care that he places forth with you as a customer will not just make you want to keep dealing with him for life........but you’re going to want to refer him out to others as well. So that those close to you in your network can too experience what you have!!!! Frank G

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 3rd Ls

By Doctor D on 10/12/2019 at 9:59 PM.

Alex Alex of Silver Spring it has always taking care of me for the last six years when it comes to service or sales he’s there for me if you need a Lexus go see Alex at Lexus of silver spring

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism

By NancyMcCoy on 10/12/2019 at 5:24 PM.

This Lexus Dealership was amazing. Joel was very patient, attentive, very thoroughly, pleasant, nice small. Five star person. I will always go to this Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jovial Joel and Amazing dealership!!

By Rocky on 10/10/2019 at 5:04 PM.

We recently got a Rx450h from Darcars and I have to say the experience with Joel was fantastic. He is very knowledgeable and had lot of patience with us as this was our first luxury car purchase. He guided and helped us all along through the process with a smile. He worked with us, answered every single question and provided his honest opinions. He sure is an asset to Darcars. I would recommend Joel and Darcars to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Dealership with one Best Caring Staff

By serolf6 on 9/30/2019 at 11:25 PM.

After many years of experience in owning and buying cars, this one is our best. The dealership is close to our house and the staff are great. Mr. Joel Araojo was very patient, nice, and very professional. He was very thorough and explained all we want to know of each model we were interested in... and we in turn did not waste time zeroing in to our best choice. It's not very easy to find an employee who is as good as Mr. Araojo; The Best.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Superb & Professional help from Joel throughout buying proce

By BTan on 9/30/2019 at 10:50 PM. Helped by James Wang.

The first-time owning Rx 350 for a change. Through car buying experience that I had in the past, this is the first time I deal the car with no pressure and more comfortable in comparison. Joel is very friendly as well as professional in reaching out to me via email offering to help me to get Lexus on my own choice. He is very patient in answering any questions that I have and make the buying process less pressure ever. He shows his patience with warm smile and very straight throughout the sale time. I would recommend the Lexus of Silver Spring to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

We bought Rx from Lexus of silver Spring, our sales...

By Ram on 9/30/2019 at 4:31 PM.

We bought Rx from Lexus of silver Spring, our sales person Joel is simply superb and very patient answered all our questions during the sale time, we would recommend this Lexus of silver Spring to our friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

comfortable and no-pressure sales experience

By UX250hOwner on 9/30/2019 at 4:09 PM.

We had a comfortable and no-pressure sales experience with Joel. He is very friendly, patient, staright forward and nice all through answering my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bayo was great and professional

By tolatosin on 9/30/2019 at 2:50 PM.

Bayo was very patient and empathetic. I was there with my wife and the whole sale process was went well without any issue. I will definitely recommend Bayo to any of my friends who might to buy a Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ajay is phenomenal!!

By hillf2778 on 9/28/2019 at 11:00 PM.

I love my new RX that I just bought from Ajay. Ajay is great, knowledgeable and straight forward. I enjoyed working with him and will be returning in the future!! Thanks for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing experience

By lbell88 on 9/26/2019 at 8:07 PM.

Just bought an RX from Ajay and he was absolutely wonderful. He was honest, polite and patient. I will definitely buy my next Lexus from him as well and recommend him to my friends! Keep it up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

C.J. is a 5 Star Service Manager

By cwdaniel on 9/18/2019 at 2:04 PM.

CJ Radfar has been a fantastic service advisor to me for several years. He is knowledgeable and personable and he always made it a point to talk through everything with me and seemed to truly care about developing a quality relationship. I always find CJ’s customer service second to none and the quality of the work at Lexus of Silver Spring is outstanding. I always take my car there for all its needs. It’s a pleasure to work with C.J.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Enjoyed working with Bayo.

By cetmaa6 on 9/12/2019 at 3:13 PM.

I enjoyed working with Bayo. He made my buying experience at Lexus of Silver Spring very easy and satisfying. I would recommend Lexus of Silver Spring to my friends and family for a great car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied

By Jit on 9/6/2019 at 2:04 PM.

I shopped around Lexus dealerships in Maryland and Virginia looking for a great deal for an RX350. Good thing, Joel Araojo is the one who helped me. He's very knowledgeable and he answered all my questions. He also gave me an incredible deal I cannot refuse. He sure saved me a lot of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Exceptional Customer Service"

By O.Jackson2000 on 9/1/2019 at 3:28 AM.

My experience was awesome and I’m very satisfied with the work conducted on my vehicle. As well as, the great customer service I received by Andris Bergholcs. I have been working with Mr Andris for a few years now and have finally gotten around to providing a review for him (should have completed this a long time ago). He has been a pleasure to work with and keeps me moving. Never any fuss and makes sure my vehicle leaves better than the condition I brought it in to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They found the car that was "just right" for me

By RLetsome on 8/25/2019 at 10:49 PM.

Ali was fantastic in helping me select the right car for me! I went in to test drive a specific car I saw online and while the car was nice it was just too small and too sporty for me. He worked with me and showed me at least 4 other cars, all different sizes, years and models. He allowed me to test drive all of them. Even after I left he followed up with an email, letting me know that he may have found a different car I would like better based on our interaction. I looked at a lot of cars, some were too big, others too low, some too sporty but eventually he found me the car that was JUST RIGHT! and I love it!

I would recommend this dealer.