Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Discover the Darcy Difference

By Jzie87 on 2/2/2018 at 6:23 PM.

Mike C. and Frankie B went above and beyond to help me out once again! This is my 4th Hyundai I purchased from Darcy Hyundai in Joliet. From the Porters all the way up to Management they really make you feel like you are family! The Finance team lead by Bill P. absolutely looks out for your best interest on how to completely protect your vehicle the right way! Great experience all around and definitely saw first hand what happens when you Discover the Darcy Difference!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome sales Experience

By boblesa1022 on 1/1/2018 at 5:15 PM.

Great service as always! We have been buying cares here since 2000 and the sales Experience keeps getting better! Lauren Gall is the SUPER STAR of the sales team!

I would recommend this dealer.

Overall Rating

3.2  

2   Customer Service
5   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

Check With Other Hyundai Dealerships on Questions of Service

By Think About It on 12/30/2017 at 4:14 PM. Helped by John.

When my Tucsson had the first 3000mi. required oil change, they listed the oil they used as "HYUNDAI OIL" on the statement. In early November 2017, I called D'Arcy service and asked them what brand they were using since there is no such thing as "HYUNDAI OIL". The service person I spoke to could not name what brand the oil was and just told me that they use "a blend". He had no idea what brands were used in the blend. I asked if they ever used Full Synthetic oil, and his answer was Hyundai doesn't recommend Synthetic oil. I also asked him if they use Quaker State regular oil because the Hyundai Tuscson's Owner's manual recommends it. He said no, we use the blend. I THEN CALLED 4 OTHER LOCAL HYUNDAI DEALERS AND ASKED THEIR SERVICE DEPARTMENT THE EXACT SAME QUESTIONS. EVERY OTHER HYUNDAI DEALER SAID, YES, ABSOLUTELY YOU CAN USE FULL SYNTHETIC OIL, but not D'Arcy. EACH OF THOSE OTHER 4 DEALERS COULD TELL ME THE ACTUAL BRAND OF OIL THEY USED, but not D'Arcy. None of those other 4 dealers I called used Quaker State as the Hyundai Owner's manual suggests, but they did use top tier oil, like Penzoil, Valvoline, Castrol, etc. I called D'Arcy back a few weeks later and the service department gave me the same original answers. Then when I revealed to the service person at D'Arcy what those other dealers told me, he just kept repeating OK, OK, OK, OK. So, I took my car to one of those 4 other dealer's because D'Arcy's service is not up to speed with those dealers.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Love My New Car

By lmmallo44 on 12/29/2017 at 5:15 PM.

Lauren was awesome and super thorough about the car details. My family can be a handful and she was very patient with us. I didn't feel any pressure and I walked away with a car I love! Leroy also assisted and he was great too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David's Review

By davidmalvarado on 12/27/2017 at 5:19 PM.

My seller, Francisco was as professional as I would expect. Very helpful. Had a great experience and would tell my friends looking to purchase a vehicle to check out D'arcy Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By kim.mccarthy28 on 12/26/2017 at 5:17 PM.

Everyone was friendly and professional. Negotiated most of the deal via emails, came in for test drive and financing was done with ease. Was never pressured to buy extended warranty which was a huge plus! Would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Survey

By kelsiebrick on 12/25/2017 at 5:16 PM.

We had a wonderful experience at D’Arcy with James Kociuba, he was very helpful with the decision we made and making sure we knew all the features on the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good

By ercgittens on 12/24/2017 at 5:22 PM.

Was very nice to meet your stuff thank you I will let you know when I get some people and friends to come to your place for a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By nlakomiak on 12/24/2017 at 5:20 PM.

I am overjoyed with my new car and so happy that the people there were so nice and thoughtful towards me. The price was fair, and the condition of the car was brand new. I love all the new features and I love how smooth it runs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Darcy is awesome!

By cchavez8505 on 12/22/2017 at 5:21 PM.

Everyone at Darcy was awesome.Jim was great. He knew alot about the car and he helped me in a timely manner. I love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By corky4286 on 12/22/2017 at 5:17 PM.

Mike was great he helped me learn the working of the car and still helping me also the price was great he provided services more than expected. Very good people to deal with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By yfarrell20 on 12/17/2017 at 5:19 PM.

Overall experience was great as well as the staff ... will definitely recommend . They truly took into consideration of what i wanted and was looking for definitely went over and beyond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, great service

By lkrakora on 12/15/2017 at 5:17 PM.

Head to D'Arcy for great customer service and very helpful people. they were patient and explained every step of what we were doing. the best part was they did that in a quick efficient manner that made my time at their desk short and sweet. Love the car, love the service, love the people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great New Car buying experience

By esk2 on 12/14/2017 at 5:35 PM.

Best new car buying experience I have every had. Knowledgeable and profession sales staff and managers. Definitely recommend D'Arcy for anyone looking for a good price on a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Title

By brittnee1305 on 12/14/2017 at 5:30 PM.

I’ve known Brian for a long time and his professionalism is outstanding. I’m glad he made the switch to work at Hyundai! On another note the new Hyundai’s (to me) body style aren’t as appealing to me as the 2013.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Elantra

By valentivol on 12/14/2017 at 5:28 PM.

No pressure at any time . Very comfortable to deal with and it felt we got a great deal. Each person we talked to helped us understand all the finace options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By kyle.sarnecke on 12/12/2017 at 5:42 PM.

Brian and staff were very kind and not too pushy. Brian had been very helpful regarding what car I was looking for. Would definitely recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By emegizio4 on 12/12/2017 at 5:33 PM.

It was a great experience. Everything went great. Very helpful staff and polite. Clean facility. Offered snacks and drinks. Gave different options for financing and leasing. Frankie was great as usual

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By isa5790 on 12/12/2017 at 5:31 PM.

Great dealership! Will continue to do business with them. They make you feel welcomed and at home. No haggle straight forward pricing. Great team. My family and I have bought multiple vehicles from them and we have all but good things to say about D'Arcy Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Darcy Hyundai

By miwaszko on 12/9/2017 at 5:28 PM.

Outstanding customer service with very professional and relaxed atmosphere. We are returning customers and this is the fourth vehicle we have purchased from the Darcy dealership. This most recent experience was consistent with their standard of excellence.

I would recommend this dealer.