Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.5  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, professional, and friendly customer service.

By Graciela on 8/22/2017 at 8:08 PM. Helped by Angelica.

This was not my first visit, so I knew I was going to be satisfied with the service, no doubt about it, and on top of that they welcome you with a big smile. The mechanic who took my car was nice and professional, Angelica, the lady who assisted me was very nice, and every so often came to me to give me and update. Furthermore, the waiting room was pleasant. TV, WiFi, coffee, and delicious fresh cookies. What else can you ask? Thank you DCH Oxnard!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By E1111 on 5/13/2017 at 2:10 AM.

Great customer service! JP was very friendly. His helpfulness was so genuine. Really appreciated the professionalism. He exceeded my expectations, and I am completely satisfied with my purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car purchase at Honda of Oxnard.

By guenter on 4/26/2017 at 2:57 AM.

I bought my first Honda Accord in 2013 from Honda of Oxnard. The service of the car and the customer service over the years was excellent. No wonder then that I bought my next Honda Accord again from Honda of Oxnard. The rep., Mr. Josh Ross, was extremely helpful and flexible with the final price. He made my day. Thank you. Guenter S.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best In Sales, Best In Service

By Hockeydude on 4/12/2017 at 8:50 PM. Helped by Brad Halfon.

After my car accident, I was searching for a dependable vehicle that is safe. I chose a 2015 Honda Civic LX. I chose it because of the color and the looks of the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

The cusstomer is again king

By Happy client on 4/4/2017 at 3:46 PM.

From the moment I arrived Mr. Velasquez became my personal guide. He was friendly, efficient and very helpful. He offered additional service to give my car a complete check with a report of needed service in addition to repair of my recalled Takata bag.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

service center experience

By pepper on 3/17/2017 at 3:06 PM.

I'm an older woman and one of the things I dread is being treated with intimidation as being older makes you vunerable. I never felt that way at your service center. That is one thing to remember. Many older women drive and have a car so they need service on their autos. Alway treat them with respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10 Star Customer Service & Satisfaction at Honda of Oxnard

By 1MsRey42017 on 2/23/2017 at 8:12 AM.

I am a returning Customer to Honda. My previous experiences with sales Honda Rep (Mr. Ron Anthony) and staff have always been excellent and gratifying which is why I keep returning for that Honda Experience! I am accommodated with my specifics for auto care and purchases and this time had the pleasure of meeting and dealing with Mr. Mike Harris. He seemed knowledgeable and was interested in my expectations and what I wanted as a purchaser. Mike was both professional and personable which helped put me at ease during the sale process and ultimately, I departed a satisfied customer with my showroom car from Honda of Oxnard! Thanks again Mike for everything, very much appreciated! I also want to Thank Josh as a Primary advisor in Service, Jeff, Javier and Aqui for their continued support with my vehicle inquiries (as needed). I appreciate you all at Honda and your Friendly Customer Service! ~ Honda should add 5 more Rating Stars for their deserving 10! Sincerely, Ms. Reyes

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
2   Overall Experience
4   Price

Unflinchingly, the worst customer service ever!

By Legacy Jewel on 2/16/2017 at 6:45 PM.

While both Claudia and Josh were pleasant enough ... The finance guy purposely left the APR off the purchase order needed by my credit union. Shockingly, this dealership only wants to offer you a good deal IF you finance through them; otherwise, they act like a petulant child having a temper tantrum. If this is the way they do business ... I'll take my business elsewhere!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"GOOD EXPERIENCE AND SERVICE"

By aromano123 on 2/1/2017 at 1:00 AM. Helped by Daniel Ybanez.

Everyone worked hard but Mr.Daniel Ybanez worked with me for several months to get me something I would like for a good price. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Scott Johnson on 1/28/2017 at 12:01 AM. Helped by Michael Harris.

After 30 years overseas and not needing a car, the car buying experience was not one I was looking forward to. DCH Honda and particularly Mike Harris made the process easy and enjoyable. Definitely recommended.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price

General Manager Made Things Right

By Girl on the Road 2016 on 12/11/2016 at 12:51 AM.

A couple issues with our car surfaced immediately after the sale. Honda gave us a courtesy car for a couple weeks while things were made right with the audio/navigation system. It was not the purchase experience we were expecting and the excitement of a new (used) car turned into disappointment. Nick Dunlea, the General Manager, personally monitored the situation. After we got the car back, he went above and beyond what I ever expected and made up for the inconvenience and disappointment. I gave a 4 star rating because things didn't go well, but would recommend this dealership because I can trust them to stand behind what they sell and take care of the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific service experience.

By carguy chris 999 on 12/8/2016 at 6:37 PM.

A great service experience. Josh Cogliola my service manager charming and totally helpful. I will return as this one experience showed me how professional and good at their business they are.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible

By ariana121212 on 10/24/2016 at 9:44 PM. Helped by GINO AND STEVE(FINANCE MANAGER).

HORRIBLE SALES MEN, HIS NAME IS GINO HORRIBLE FINANCE MANAGER DO NOT I REPEAT DO NOT TRUST THEM WITH YOUR INFORMATION THEY WILL RUN YOUR CREDIT LIKE THERES NO TOMORROW GO TO ANY OTHER DEALER BUT THIS ONE FINANCE MANAGER WASNT EVEN CONCERNED AT ALL DIDNT EVEN SEEM LIKE HE KNEW WHAT HE WAS TALKING ABOUT

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

They are not the Honda helpful people

By Chivas11 on 10/16/2016 at 12:23 AM.

Was looking through there internet sales. Saw a 2009 Pontiac Vibe advertised at $5988. Went to Honda of Oxnard. Once there, I looked at the Pontiac , test drove it. I was using there website to establish monthly payment , only so they can tell me that those cars are hard for Banks to pick up and wouldn't be able to finance. Then tried to sell me a Honda Fit for the same year at a much higher price. So why would you advertise a car that no bank would finance , And show monthly payments and apr. doesnt make sense at all. Pathetic. So my wife and I decided not to do business with the so called, "helpful people".

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Went back for a 2nd car same week!!

By TonyD on 10/1/2016 at 4:56 PM.

Eric is the BEST! Eric made everything easy and took his time explaining details. No Rush. No Aggressive Sales. We Bought 2 Cars same week!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome

By Lovecrv on 9/12/2016 at 12:44 PM. Helped by Miguel Guzman was my guy really helpful.

I had the best customer experience. Their customer service is great my sales person Miguel Guzman did great and so did Javier and Mike. If I need some more explanation of my car features I can set up an appointment with Miguel to go over them. Thank DCH Honda of Oxnard I'm loving my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied with oir experience at DCH Honda of Oxnard

By Ta fromcsimi on 8/23/2016 at 10:58 PM. Helped by Michael Harris.

Nick Dunlea couldn't of been nicer. He went out of his way to make sure we got the vehicle we came in to get. Thank you, Nick. Michael Harris was knowledgeable on our vehicle and helped us find the best deal for us. Jose Rojas in finance was quick and efficient. Took very little time to sign our papers. The waiting area in the dealership was comfortable, offered cookies, beverages and popcorn. All in all it was a great expetiencr buying our new Honda at DCH Honda of Oxnard.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

They are the best !!!

By Bonnie on 7/28/2016 at 6:45 PM. Helped by Robert - counterman.

Thank you Robert & Reyna! I took my car in for a recall issue and although I never write reviews, I had to in this case. The customer service was the best I have ever experienced anywhere.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

"sorry for the inconvenience" is a phrase i heard repeatedly

By mister.mo on 7/28/2016 at 6:59 AM. Helped by robert bentencourt, linda, and kelvin.

my experience w/ DCH Honda of Oxnard GM, Manager, & service dept due to airbag recall. i have to say from the top down they completely disappointed and didn't try to make up for their missteps: 1) a person named robert called me and he supposedly set up a time to tow my car upon my request for two reasons - the recall for the driver side airbag and the registration on the car expired because it needed a smog this year and since i signed a contract with honda stating i would not drive the car on the open road i couldn't obtain the smog. so the day comes when the tow truck is supposed to show and they are supposed to fix my car and it was a complete no show! no call, no communication, and robert did not return my calls. i left voice messages and text messages with my point of contact which was robert and no return call. a day off of work w/ no pay for no reason. 2) the following week a new person calls me and this time it's linda- i explained what i had already discussed with robert and mentioned to her that, no i am not driving my car in because of the expired tags due to the car having the airbag recall and not being able to drive the car on the open road due to the contract i signed with honda. she gave me an attitude and then i questioned why she was calling me and that i thought i was supposed to be dealing with robert and asked why robert canceled on me with no notice and had me waste a day from work. she tells me that he had a "family emergency" (remember this for later). so after this new lady is done giving me an attitude about having to send out a tow truck, she schedules the pick up for later that week. so, the day comes, i took yet another day off of work and another no show, no call, no return calls...nothing! i have now missed 2 days from work w/ no pay for nothing. 3) following week robert calls back, leaves a message stating that honda is going to cancel the rental tomorrow, you need to bring the car in today. really? so i call robert's line yet again, of course no answer - noticing the trend yet? i leave a message with robert stating that i have been more than compliant trying to get this issue resolved and honda has canceled on me multiple times and did not have the decency to call or give any sort of notice that they had broken their word to their customer on multiple occasions and i have missed multiple days of work so i lost money on two days already and didn't appreciate the way they were speaking to me. i hang up and call the main line...the receptionist answers and i ask to speak with the main manager, she states he's not in and i could leave a message - so here we go again, i leave a voice message detailing the events that have led up to today. as soon as i hang up, robert calls back, i said, so what's going on? you had an interesting tone on your message and i also asked robert what happened to the scheduled pickup a couple of weeks ago? the agreement we had? and robert's response was that he got unexpected free time off - xxx does that mean? and how is it that he couldn't reach out to say that the appointment would be canceled? so robert says he received unexpected free time off and linda said robert had an emergency - someone might be lying. 4) after talking to robert for a short while, i decided robert was not the guy to talk to. i told robert i had called and left a message for the GM and the conversation i had with that guy would determine what was going to happen with my car. about 20 min later, some guy calls me stating they were the manager (at this point i had no reason to believe they were not the person i left the message with). i'm a little upset at this point and share my displeasure, disappointment, and frustration with the way this whole ordeal has been handled. eventually he says he would send the tow truck that day, get the car smogged at the dealership, and replace the battery (the battery had now died by this time). i asked them what if any discount they could provide for all the hassle, missed appointments and inconvenience they have put me through not including missing 2 days of work without pay. Zero discount, just "sorry for the inconvenience." really? that's how DCH Honda of Oxnard badly treats their customers? with lies, misleadings, cancelations, no callbacks, nothing...got it. fine, i'm done talking with these guys, i just want this done and over with. i tell the guy just get it fixed. he says ok, so the smog and the battery will come out to 175$ total (ended up being $197.76 = another lie!) 5) 30 min later i received another call/msg - hello this is nick, the GM at DCH Honda of Oxnard. i call back immediately and i ask who i talked to if he was the GM? he didn't know and was going to look into the whole matter and call back "immediately" so watch for his call. guess what - no return call at all. so from the GM all the way down their word means 0!! 6) get the car back and they couldn't even give it a wash. customer service is not their culture!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful, efficient, and a great experience!

By ashleyv on 6/7/2016 at 3:51 AM.

Everyone was very helpful and friendly which made picking out a car less stressful and was a great experience. T.J. Johnson put in a lot of effort to make sure I got the car I wanted and was very helpful as well. He gave us great quality experience that you hardly don't find now, plus my car and Hondas in general are awesome!

I would recommend this dealer.