Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
1   Overall Experience
3   Price

Worst Experience Ever

By Amrah on 3/5/2019 at 7:32 PM.

Where to begin? Bought a 2016 Honda Civic on 3/1/2019, the next day it rained and I noticed one of the back corner windows was leaking water into the passenger area. Checked to make sure all the windows were rolled up, wiped away the water, but more water leaked in with more rain. Called DCH, they said to bring the car in. Did that and they couldn’t find the problem or “replicate the leak” (we had pics and video documentation). At that point I knew I was done with the vehicle. Kept getting calls from sales people saying a manager would get back to me, finally had enough of the run around and drove down to handle things in person. This is where it gets fun...a finance manager named David came over and attacked my credibility and accused me of lying. When I showed him footage of the leak he asked me where I got the video from, it was clearly taken by my iphone. Maybe because I’m a female he thought he could discredit and bully me into keeping the car? I asked for the actual GM, instead David came back out with paperwork to return the car. So I admit I did use the F bomb when talking with him and I shouldn’t have, but I was frustrated. However badgering, bullying, and intimidating a customer to the point of tears is unacceptable. The best part: DCH has a 3 day/300 mile total satisfaction guarantee, I didn’t even need a reason to return the car. Basically David was trying to bully me into keeping the car until the next morning when it would be out of the return window, he said it was so a window guy could xxxxx the problem. Yeah, he had ulterior motives and knew exactly what he was doing. Even though I did get a full refund this matter isn’t resolved yet, I’m supposed to hear from the GM tomorrow. Hopefully someone will take responsibility for selling me a used car with issues and for David’s intimidation attempts to turn it around on me. The way I was treated on the showroom floor is absolutely not ok. Shout out to the front desk, to Rick in services, and to Cody and Chris in sales who were all helpful and kind. I understand the salesmen may not have known about the issue, so I don’t fault him. Thank you to Chris, after all the tears he asked if I was ok and if there was anything he could do to help. Bottom line: buyer beware of this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DCH is a great Honda dealer with great service!

By Gonzo on 2/27/2019 at 5:21 PM.

I can always depend on the service dept doing a great job keeping my Honda Si in great shape! I have purchased 9 Honda's over the years and your service is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Jo811 on 2/16/2019 at 6:03 PM.

Matthew was very professional and courteous. I came 50 miles away and he took care of me and gave me the car I wanted. I recommend coming to see him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE

By Angel on 2/14/2019 at 8:48 PM.

Came in for routine maintenance. oil change, air filter, cabin filter and tire rotation, Impressed with the customer care and integrity in how you guys operate. Might just have a Honda customer for life! Make sure you guys ask for Rick Reveles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service!

By Don on 2/13/2019 at 6:54 PM.

I not only bought my 2016 Civic at DCH, but continue to have it serviced in their service Dept. The service is always quick and efficient, and the pricing seems very fair for what I have done. I deal with Tim Joyce, who is always on top of what I need or require...always drive away happy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Pilot with a big thanks to Mike Arnold!

By Carlos B on 2/12/2019 at 5:26 PM.

DCH Honda of Temecula has been a great dealership to shop with manly due to the outstanding customer service we have received from Mike Arnold in sales! We have purchased 4 Hondas from DCH Honda of Temecula every time thanks to Mikes no hassle service of which I love! Just tell him what you want and he will make it happen! Thank you for making buying a new car so easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By TCom on 2/4/2019 at 8:58 PM.

Came in for routine maintenance. One was tire rotation. Russ C. Let me know my tires were good and rotation wasn’t needed. Impressed with the customer care and integrity in how you operate. Might just have a Honda customer for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By DSB on 1/31/2019 at 7:41 PM.

Every time I come here they are all so nice and helpful. I always receive excellent service from the service department. I would not hesitate to recommend DCH Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Everyone was very friendly and helpful.

By Randy on 2/1/2019 at 5:08 AM.

Our experience was very good. We will be sure to encourage others to consider DCH. Your staff was attentive to our needs and ready to meet them with their best effort.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Missmiller on 1/29/2019 at 3:56 PM.

My service person advised me about my tires as well as my battery. Found out it was still under warranty & replaced it . So relieved. He was very knowledgeable & courteous!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By BLD on 1/29/2019 at 10:11 PM.

Excellent service from sales department when we bought the car to service department when we brought in for routine service. We highly recommend Honda of Temecula

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Car service

By Annceidy on 1/26/2019 at 5:10 PM.

Rick has been helping me with my services for years with all the cars I've owed. Always very helpful and professional. Always explains everything very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service!!

By Shawna on 1/26/2019 at 7:58 PM.

Thank you Michael Fernandez and CeCe for your Awesome Customer Service! We purchased 2 Vehicles at DCH Honda of Temecula and are very Thankful for a great Experience with The Dealership. If you are looking to Purchase a Vehicle at DCH of Temecula go see Michael!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great new vehicle purchase

By Honda on 1/25/2019 at 8:51 PM.

I had initially came in and spoke with a different client advisor the week prior to my purchase, at the time the vehicle I was interested was not available. Matthew Rivera reached out via internet sales and informed and when I asked about the Honda Accord Hybrid Touring, he informed me that it was available and scheduled an appointment. Upon arrival, the car was being looked at by other potential buyers, and he was more than helpful assisting us with the Honda Clarity we inquired about. We took it for a test drive, and realized it didn't have all the features I was looking for, he immediately looked to see if one was available per my request and it just so happened one was available in the exact same color and model I was looking for. So instead of a Honda Accord, I purchased the Honda Clarity. He was very patient with us and ensure all our questions were answered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleasant and efficient

By Lynnie on 1/25/2019 at 7:27 PM. Helped by Juan Serrano,.

Ive always thought going to the dealer was for rich people. Now I know their prices are competitive and the service is outstanding. I know my car will be taken care of expertly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Zee on 1/25/2019 at 5:31 PM. Helped by Michelle.

My husband & I purchased 4 vehicles at Temecula Honda over the past 4 years because the deals where great and amazing service from Skye and Bryan. Thank you guys for working with us and the excellent service . We’ll be back !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service.

By sueskipper on 1/22/2019 at 6:53 PM.

When I pulled up Rick saw me and came out to great me!! He really listens to what you have to say. This is why I keep going back.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible customer service; bait and switch and game playing

By JD on 1/8/2019 at 3:04 AM. Helped by John Wall.

The other terrible reviews are completely accurate; wish I could give a 0-star rating. Tried contacting DCH Honda of Temecula for more information, as I was ready to purchase a new car. The email sent by John Wall in Internet Sales stated they would show how they "deliver customer happiness". When I replied to his email, he proceeded to tell me to come in before I would get any help. I let him know I was coming from out of town, and would make the long drive if I at least had a ballpark idea of pricing. His response was "Well thanks for your email." I'm not interested in playing their dishonest games.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

HIGH BAR FOR CYSTOMER SERVICE - NO EQUAL

By Rx on 1/6/2019 at 6:30 AM.

Internet Sales Specialist J D Mendoza is a bonafide SUPER STAR!!! He gives customers his personalized attention and really goes the extra mile with a smile. It doesn’t stop after he makes the sale, either. He is a class act all the way. Earnest, honest, no games. You can trust what he tells you. A rare and special individual who deserves recognition. The dealership is fortunate to have J D on their team. We are grateful for every special thing he did.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

An Unexpected extra charge on contract.

By TT0818 on 12/31/2018 at 8:03 PM.

PLEASE READ - READ - READ YOUR CONTRACT BEFORE SIGNING IT. I expect fair and honest business practice from a known brand, not an unexpected FINAL selling price that I was not informed of beforehand, even when I asked, i.e. extra paint protection, extra security...ect...... adding up to thousands of dollars after the fact.

I would not recommend this dealer.