Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

New car

By Rafal on 2/5/2018 at 1:14 PM.

I had a great experience with these guys. Martin Cuenca and the rest of the staff that made the sell happen they did an amazing job helping me get the 2018 Honda Pilot that I wanted! Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Simsational on 2/1/2018 at 8:50 PM.

I had a great experience at the Honda dealership. The Salesman was friendly, helpful and very knowledgeable about each vehicle he showed me. Matthew took his time with my test drives. I would recommend him to my friends and family members

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car sales and service

By Hondaman on 2/1/2018 at 6:03 PM.

Great, low pressure, new car experience! I have used their services on all my Hondas for years. I am a happy customer and highly recomend DCH Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated right

By Honda1 on 1/27/2018 at 11:32 PM.

Russ Capano has been helping service my family cars for years and always treats us like family. Always does the job right. We trust his opinion and he always does his best to get the job done with the fairest rate and a best cost. Thank you Russ.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience with Tim Triplett

By Gary Gioia on 1/26/2018 at 3:00 AM.

I can call Tim Triplett on the same day to schedule my car for service and have never been turned away. Best Customer Service person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Sandy on 1/24/2018 at 5:53 PM.

Over the last 50 years I have purchased at least 25 cars and this was my best experience ever. Excellent customer service and a really good deal.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Very receptive to customer's concern about the car.

By Marienette on 1/19/2018 at 1:30 AM.

Attentive and courteous. Confers and verifies the kind of service and if needed, your consent for additional much needed repair or parts to be changed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible people

By Todd Johnston on 1/17/2018 at 8:12 PM. Helped by CJ.

I bought my car about a year and a half ago and have had either CJ or Russ mostly Russ for service advisors. They are both great but I have to give a huge shout out to Russ. This is one sweetheart of a man. He has been on top of everything for me with my car and completely honest and accommodating. I'd buy another car here for sure and recommend the service dept highly. Thanks Russ your really incredible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people. Excellent service.

By Happy Customer on 1/15/2018 at 7:23 PM.

Every time I get our car serviced at DCH Honda of Temecula, you would think that I was their only customer for the day. Everyone there makes me feel welcomed, and they have smiles on their faces. Absolutely wonderful. The Service Advisors do exactly that, they advise me on how our Accord is doing and keep our 12 year old car running in top shape. Our car is so smooth and runs like it is brand new. My goal is to purchase a 2019 Honda Accord 2.0 Touring edition later this year. I know precisely where I am going to purchase our newest addition to our family. Many thanks to all of you at DCH Honda of Temecula. You have a customer for life.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT SERVICE

By SemperFiE8 on 1/15/2018 at 5:25 PM. Helped by Mike and Jack.

GREAT service...still working out the construction and some computer glitches at time, but members were doing their best to make it work and keep people happy. Good job!

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience

Excellent salesman

By Dchhondavip on 1/14/2018 at 6:39 PM. Helped by Emily.

could easily have talked me into car that was out of my stated price range, but suggested something in my league so no buyers remorse

I would recommend this dealer.

Overall Rating

3.3  

3   Customer Service
3   Friendliness
3   Overall Experience
4   Price

Friendly Sales, Finance/Closing Department needs work

By civicbuyer on 1/14/2018 at 8:50 AM.

I hate leaving bad reviews, but I feel it is necessary for other customers to know what to expect. I did my research and came in with the intention to buy a new car. Many dealerships will try to persuade you to buy more accessories or warranties, but as the customer, I expect to have a choice to opt-out. Not with DCH Temecula. I worked with an Internet Sales Manager, JD, on a new Honda Civic. I made it clear that I was looking for a final purchase price + taxes+ fees before heading to the dealership, which was an hour drive away for me. After a few back-and-forth emails, we agreed on a price, which he got approved by his manager. I came in the next day ready to finalize the deal. I checked out the car with JD and we took it for a test drive. Everything looked good until I met with the guy in charge of finance ~name withheld~, which was a nightmare from the start. The experience took a 180 from a friendly JD to an aggressive salesman. He knew I already had a price approved and financing decided upon. I even showed him an email of another large dealership matching the price. He then slips in the dreaded "dealer option/accessories package" on the invoice which cost $2,000+ in addition to the purchase price. Useless junk that is way overpriced, such as mudguards, trunk cargo storage, aftermarket alarm. I told him I did not want the accessories and he told me that I did not have the option to remove. He said can only deactivate the alarm($600). Which still puts me on the hook for $1400 of overpriced accessories. I asked him why were these accessories not included in the final agreed price? He stated that all cars from any dealership come with non-negotiable and non-removable dealer accessories. He even had a binder prepared with printouts from supposed other dealerships that also have these mandatory accessories. This is my third time buying a car, and I was never forced to pay for optional accessories. The last car I bought was a Toyota, and I had the option to opt out of all dealer accessories. However, I did choose to keep the security system after the Toyota dealer gave me a huge discount to save them the trouble of having to deactivate it. After I started this, he started raising his voice at me "YOU PAID FOR ACCESSORIES!" over and over. My wife, who was with me at the time, was appalled at the choice of words and tone from him. Nevertheless, I tried to compromise and gave him a reduced cost for these "dealer accessories" so we can get the deal done. He took it to his supervisor and after another 30 minutes, returned with a NO, can't budge from the $1,400 cost of accessories. Did I mention this car I was purchasing was BRAND NEW just shipped, non-inspected, and plastic wrap all over the car? I doubt the accessories were even installed yet. After this point, it was easy to walk away. But I was angry that I wasted half a day at a dealer, with an already agreed upon price, leaving empty-handed. Luckily, there are dozens of car dealerships within driving distance. Hopefully one can find one more honest and transparent then DCH Temecula. UPDATE: JD contacted me and wished to remedy the situation. He offered very reasonable solutions to the issue. He is a good guy. Unfortunately I already went another path. The situation could've been handle better originally. But its a good sign that they are willing to acknowledge, fix and work on their mistakes. I wouldn't mind giving DCH Honda Temecula another shot in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy purchase

By Cheriw on 1/12/2018 at 5:43 PM.

Corbin and Corey are great! Genuine, friendly staff and overall happy purchasing environment. I didn’t feel pressured in to buying something I didn’t want and I felt comfortable during the whole process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda service

By Chuy63gpw on 1/12/2018 at 6:35 PM.

This is the first time I've been to a dealership to service a vehicle and the people are courteous and informative I want to going to do to your car .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and staff

By tdcasillas on 1/9/2018 at 7:16 AM.

I brought my Honda Civic in for it’s first oil change (which was complimentary) and tire rotation. The customer service at DCH Honda is proving to be worthy of bringing it to the dealer for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Civic

By arkitaj22 on 1/8/2018 at 8:44 PM. Helped by Brandon Hammock.

Brandon Hammock sold me my new 2018 civic EX and I love it so far. I decided to put fog lamps on my car and Rick was friendly and prompt about getting my parts ordered and installed. No hassle at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly expert representatives-very pleasant experience

By Happy Custimer on 1/8/2018 at 5:50 PM.

Great customer service. No pressure sales. Expert advise. Personable representatives (Matthew). We asked a lot of questions and they stayed open after hours to accommodate us. We found the right car at the right terms!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

New Pilot

By Author on 1/6/2018 at 4:41 PM.

CC and Sy were both professional, friendly, and helpful. Due to the timing of the purchase (during a sales event) the finance wait time was rather excessive and the pricing was comparable to the general market not good not bad.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

David Gonzales and Parts

By Disappointed Customer on 1/5/2018 at 10:38 PM.

Bought a New 2017 Civic 4 doors for my daughter in July with all the options they’ve offered. In exchange I asked for a complementary windshield Visor. David Gonzales promised to order it for me. After 2-3 months, texted Martin my salesman to follow up. He said he’ll let David know. at the same time I called David. I called David several times but nothing has been done. I came to Honda to order it myself and pay for myself during my appointment for the scratch in front of my Honda’s plastic grill. Haven’t received any courtesy call from the Parts if my order came in. Today I have my first lifetime maintenance at the time follow up on my order, only to find out that I don’t have any orders. I’m not surprised. First expression will stained a lifetime.😡😡😡

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased new Honda Pilot

By Happy Pilot Owner on 1/4/2018 at 3:18 PM.

We came in to shop for a new Pilot. Vaughn was very helpful, and patient. He explained all the features, and different trims available. Due to Honda special event we decided to purchase a new vehicle. David explained our financing options, and helped us complete the necessary documents. He was very helpful, and friendly. We ended up meeting Danny in Management, another friendly, and helpful gentleman. Our buying experience went smoothly. My wife is thrilled about her new family car. The team at Honda is professional, and very friendly. We would recommend this dealership to anyone interested in a car, and great service.

I would recommend this dealer.