Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team

By Detector951 on 10/4/2017 at 7:16 AM.

Came in to "just look". Ended up getting the deal of the century! Thanks Patrick Fuell, Joel Jones, Jesus Guerre, and Biogio Sanzone! We love or new Niro!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helped me survive

By Ramirez615 on 9/20/2017 at 5:54 PM. Helped by Joel Jones.

I walked in very low from a recent separation , I lost everything ... I needed a car ... Joel Jones walked up to me and helped me out every step of the way ... he was amazing ..: customer service , life advice lol all the above ... walked out with a brand new car and a better state of mind.... thank you guys so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Making the impossible, possible with a smile

By The Wetzel's on 9/19/2017 at 5:59 PM. Helped by Jack, Brian, Josef.

Josef ran circles to make sure we got all of our questions answered and Jack never left his side offering his assistance the entire time as well. Seeing this kind of team work speaks worlds about this dealership. Direct reflection of their manager Brian. They sincerely made the impossible, possible. Brian and Biagio, the quick in and out was key due to my husband's illness - 3 hours later I was in my driveway with our new family member. Can't praise you all enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By Medina1234 on 9/2/2017 at 4:24 AM.

Patrick was fantastic he was extremely knowledgeable. He made my daughter's first car buying experience very easy. Thank you to the entire staff of DCH Kia

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

friendly staff

By car on 9/1/2017 at 9:01 PM.

joey gonzales greeted us, ready to help with what we were looking for, very knowledgeable on answers to questions and damian helpful with the paper work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By NissanLeaf2013 on 8/13/2017 at 4:11 AM.

Joey Gonzales, finance, and staff were very friendly. They made buying a car very simple and stress free. I would recommend friends and family to visit this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A long day but well worth it.

By CaroleHerman on 8/7/2017 at 12:58 AM.

I worked with Cory Miller, Richard Dickens & Alan Dowdy. All were extremely helpful and professional. Alan drove to National City to get the last AWD, Copper Sportage left in Southern California....It was worth the wait. I appreciate everthing all the staff did to complete my successful day. Thank you all. Carole Herman (& Janeille Herman & Sandi Mathers)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A fantastic group of personnel

By golfer on 8/1/2017 at 10:44 PM.

I bought a new Kia Sportage from DCH KIA in Temecula and the entire process was first class.. My salesperson was Aaron Pitt and he was the most honest, knowledgeable ,and personable auto salesman we have ever worked with over many years. The car was delivered exactly as promised. Kuddos for Alan Dowdy as well In addition to the things that Aaron went over with me he wanted to make sure things were well explained and that I felt comfortable leaving the dealership. A great group of people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Making car sales easy

By NOT going to create an account on 8/1/2017 at 6:09 PM.

The sales force, thank you Patrick and Aaron, made it easy and hassle free experience, no push just support. I would definitely recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expedited process, fantastic customer service

By cassadyfab4 on 7/25/2017 at 2:40 PM. Helped by Cory Miller.

Our first time at Kia, we purchased a Niro for our daughter who had just been diagnosed with a congenital spine abnormality and were looking for a comfortable, safe, economical SUV. Online browsing at DCH Kia was easy, I simply asked for a quote on the vehicle I thought would be a good fit. Cory responded almost immediately with a great quote, so we began the paperwork online, which made our wait time less once we got to the dealership. Loved working with Cory and Bill (Finance). They were both super awesome, professional, and treated our daughter very well. We will definitely be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

the Best Customer Service AWESOME

By Maria catasus on 7/15/2017 at 1:03 PM. Helped by Myriam Cindy Ron 2other employees at the shop cashier the employee parked car after being wash everyone I can't remember their names who help me THANK YOU.

the very first time what a GREAT customer service from the very start to the end I was received by a friendly knowledgeable employee Myriam while waiting another employee introduce herself to me Cindy very pleasant friendly I decided to visit the sales shop another friendly Hispanic employee also while talking went out of his way introduce me to another friendly employee and at the end let's not forget Ron the cashier and even the employee that parked my car after being wash.You guys have an AWSOME Team even others employees they show GREATSERVICE VERY PLEASE I will continue bringing my Kia back for any future maintenance GREAT!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By huggabear2 on 7/15/2017 at 6:15 AM. Helped by Terri Brooks.

The service performed on my Optima was completed very quick and extremely inexpensive. The people that I dealt with have always been very courteous, friendly and efficient. I would highly recommend anyone to have the work on their vehicles performed here. Thank you folks for the terrific experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great well done perfectly.

By cathy1803 on 7/2/2017 at 12:20 AM.

Just bought Niro Touring today and very comfortable drive all the way home. Alan Dowdy is a great helper and he helps me through understand about Hybrid and Jesus Guerrero is wonderful. It very easy and simple talking with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By J&Rsilver on 6/12/2017 at 2:48 AM.

My husband and I hate going through the car buying process, so we were pleasantly surprised with our experience at DCH Kia of Temecula. Internet Salesman Kory Miller was professional, knowledgeable, attentive and timely. He did an excellent job. Finance agent Jesus Guerrero also did a great job. At no time did we feel highly pressured or uneasy.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

They tried to overcharge me by $2,500.00

By Temecula Native on 5/25/2017 at 5:37 PM. Helped by I do not remember which employees I worked with..

I was very interested in purchasing a new Kia Niro. They had prices of the cars on their website. I went in, only to find out that they were charging $2500 ABOVE MSRP. They told me that because the Niro was a new car, all dealerships were struggling to keep them in stock and that all dealers were charging the markup. I told them I would not pay anything extra and walked away. I immediately called the Kia of Ontario and they told me they would not charge above MSRP. I bought the car from Ontario. A week later Temecula called me and said "if I was still interested they would waive the $2500 premium for me for one day only." I told them I had already purchased a Niro. They asked why and what they could have done differently. I told them don't treat people from Temecula like their money doesn't matter and try to take advantage of them. I did not get any additional follow up.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Condescending salespeople and poor service department.

By Gonzodsoldier19 on 5/11/2017 at 8:06 PM.

I ended up on this site since I keep getting told to call and get no call back. There is no express service expect to wait hours if not days. Also expect to take vehicles back for a second time to fix the mistakes from the first time.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

Job well done

By Dan62 on 5/8/2017 at 3:43 AM.

They gave us a fair Kelly blue-book price for our trade in even though it needed tires and we paid a fair price for our new 2017 Forte. The payment wasn't quite as low as we needed but it is workable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By vanowner on 4/28/2017 at 12:49 AM.

After calling several Kia Dealers in the area, Temecula was the only one that actually answered my questions and gave me the best deal. I was able to do most of my research on the phone and computer, called Richard and he gave me all the information with numbers right over the phone. I was able to let him know when I was coming and he had a salesman there ready to get things going right when I got there. I didn't have to go through the typical sales deal, they knew where I wanted to be and what car I wanted. There was no upsale and I got an awesome deal!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mini Van Shopping

By Manthey on 4/21/2017 at 4:07 PM.

My experience at DCH Kia was great. Vince was knowledgeable of the car we wanted having only been there a short time. He took care of us and found the car even though he had to go to San Diego to get it. Thanks again

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Theft/Terrible Service

By CM on 4/18/2017 at 7:10 PM. Helped by Kenneth Colson, Gary Suit.

Had my vehicle broken into during or after a service here and they (dealership and DCH corporate) ignored the concern. This has already cost the dealership one sale and is about to cost DCH another. Also, the "free" lifetime oil changes they pitch cost over $500. So watch out for that charge if you decide to buy here.

I would not recommend this dealer.