Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Glauco Was Great

By burgj056 on 8/17/2019 at 12:57 AM.

Glauco helped me purchase a pre-owned Lexus IS. He provided great service and plenty of information that was relevant to my search. I'd recommend him to anyone looking for a Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership

By Bubba on 8/11/2019 at 3:06 AM. Helped by Eddie.

Eddie and James at DCH Lexus were very helpful to me. This dealership isn’t like others . They are kind and work hard to get you a really good deal.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Joshua Bowman you are the best sales guy they have!

By Author on 8/8/2019 at 5:57 PM. Helped by Joshua Bowman.

You should definitely AVOID NORA Halstead if you're going there. It's such a bummer to see that a dealership that is supposed to "Deliver Customer Happiness" is delivering their DISAPPOINTMENT and unhappiness by having sales managers like Nora Halstead. JOSHUA Bowman is the only helpful and nice person I've talked to at DCH Lexus, He is new there but he REALLY knows how to talk to clients and make them feel welcomed, unlike his manager NORA. He went above and beyond to help me find the perfect car. I am so happy with my car, thank you Joshua!! I was planning to pay all cash and drive it home the same day but his manager Nora Halstead made it a xxxx of a sale. I walked in after seeing the ad on the website stating $10,875 for the car, and once I was talking about the price, Nora started talking about a $16,999 that was APPARENTLY posted before I got there. Making it sound like the $10,875 is the NICEST REDUCED price they could do, and like they were actually doing me a favor. while it was clearly ON THE WEBSITE. Not only that was a false advertising, but then she pulled out a sales Magazine with a deal, that according to her was going to start the day after. It seemed like she had three different prices in the three different ads (the Car itself, the website, and the Magazine). I had a terrible buying experience, especially since it was my first car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By angela805 on 7/18/2019 at 5:36 PM.

Very good customer service in all met my expectation on My purchase of my new vehicle Left the dealership very satisfied with everyone who was involved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super smooth purchase experience

By Harsh D on 7/18/2019 at 5:17 AM.

I bought a RX350 from DCH Lexus of Santa Barbara last week. The whole transaction was on phone, text, and email. I bought the car unseen. I am in Northern California but they are the only dealership that had the color combination and the features I was looking for. Robin Tidd made the whole process super smooth. We agreed on the price in couple of minutes and then she arranged for the logistics of delivering the vehicle. Mark delivered the vehicle and spent about an hour explaining the features to me. There was no pressure of any kind nor did they try to sell me anything extra. I arranged my own financing and did not trade in any vehicle. This is how car buying should be.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Repair of faulty brakes/ Ignition failure (battery).

By PattiMac on 7/9/2019 at 6:29 AM.

The brakes were faulty and mal-functioning, as was the battery. The ignition was slow and almost dead. Battery was replaced, and brakes re-worked. Now all is functioning well and safely. Other minor problems with window sensors, and back seat, and window washers were explained clearly to me, and have been corrected and working well. T his was over the 4th of July holiday, so the car was not available for about 3 days. I am very impressed with the quality of the service dept, and in particular with the help of Mr. Phong, who was exceptionally courteous, efficient, and cooperative in trying to complete the repairs ASAP, and who arranged transportation to and from the dealership for me.He is very competent, and excellent in dealing with customers. ( ALSO, my car was washed and was immaculate when I picked it up.!!!! I was delighted with this extra treat). I will most certainly return for future services. Patricia McCormack

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very complete service. Recommended future service.

By abetakasugi on 6/29/2019 at 6:41 PM.

Always complete and very friendly. Reviews the service to be provided and recommend any future service. Always prompt in returning the after it is washed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress-Free Transaction in Leasing a New Lexus

By J & J on 6/14/2019 at 6:06 PM.

We just leased another awesome Lexus ES 350 from Aaron at DCH Lexus of SB. The process was smooth and stress-free? and the follow up has been the best. We love all the new technology in our new car, especially Apple CarPlay! Thanks for truly making the customer come first!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

#1 Service Dealer in Town

By Janet818 on 6/11/2019 at 6:52 PM.

Recently took my car in for service, and the servicemember(s) were all so friendly, courteous and all matters were handled in a timely manner. I am very happy with their attentiveness, my car was ready in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By vonvonb on 6/10/2019 at 5:49 PM.

We bought our RX 350 last November. We have been very happy so far. The 5000 mile service came up on my dash. I scheduled the appointment online with ease. I found everyone I spoke with very friendly and helpful. My car was serviced and washed in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service

By Abarca805 on 6/9/2019 at 4:57 PM.

Best service I’ve ever had! Efrain and his team are very professional and make the process easy and comfortable. Thank you guys! I will definitely be using the service again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My third Lexus

By BOB on 6/5/2019 at 12:02 PM. Helped by Mark Bourdo.

just bought my third Lexus at this Dealer. I've never had a better buying experience. Mark Bourdo went out of his way on every occasion to serve me before and after the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reliable, Loving and Positive People in all positions

By Michelebizwiz on 6/4/2019 at 3:01 PM.

Derek is someone who really cares about customer and the car with equal diligence. I always feel there is a team behind him that will provide quality of care, speed given my own sense of urgency, and affordability working with me when service gets more expensive after warranties are done. This is my third car as I travel many miles and the service has never wavered with any of them when one is not available. Have worked with the whole team and they are always welcoming, knowledgeable about the car and clearly collaborate with mechanics to make sure everything is checked, assessed, and recommendations made. I have owned other high end cars but that service is spotty as people come and go. This team and DEREK in particular have been professional,

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Love my new Lexus

By Kristib on 5/30/2019 at 10:07 PM.

Mark, Eddie, and Nora have made my car buying experience so simply happy and easy. Any one looking to buy a vehicle I would completely recommend Lexus of Santa Barbara!!!!! Thank you for my new Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Abby is awesome to work with!

By M4L on 5/27/2019 at 3:41 AM.

Not only Luxury cars, but also luxury service! My new lease was very very easy! So happy to be in the Lexus family now! Very happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Aaron is the Man!

By MartinezFamily on 5/29/2019 at 5:36 AM.

My husband and I recently purchased a pre-owned 4 runner at this dealership. We had been searching from county to county for a great 4 runner but saw Santa Barbara Lexus had one in every aspect of what we were looking for as far as color, third row, fully loaded and leather. However the car had more miles than we had originally wanted but other than that it was perfect. I gave them a call to check the availability and spoke with an Aaron Vazquez. I explained we were Interested in checking it out but my husband wouldn’t be home til close to closing. Aaron made time to come and meet us regardless and show us the car. He worked with us and gave us a great deal we couldn’t refuse.We absolutely love our car! They made the whole process as simple as car buying can be possible from start to finish. Aaron got us finalized and out the door with great time considering how late. James Porter the sales manager closed our sale out with no run-around, didn’t try and rack up the numbers. Total transparent deal what they said we paid is exactly what we did. I honestly felt like everyone left happy. They will be our first go to dealership when we decide to shop in the future. Thank you Aaron and Everyone at Lexus for giving us our dream car. Hands down the best place to buy a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from beginning to end!

By Aolivas28 on 5/22/2019 at 4:13 AM.

I enjoyed working with Glauco to purchase my new Lexus NX. He helped me to find the car that had all of the features I was looking for. He answered all of my questions and was very helpful. He was not pushy like some salesmen can be but was overall very friendly and helpful. I highly recommend Glauco and Lexus of Santa Barbara!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a pleasure to lease my vehicle from Mike at DCH of SB

By HolyRoller on 5/17/2019 at 5:59 PM. Helped by Nora was Lao great!!!!!.

Mike Courville made leasing a vehicle an absolute pleasure. No pressure. No hassle. It was so easy!! I have never experienced such service. Thanks Mike!!!!! 10 STARS for you!!! I would definitely recommend DCH Lexus of Santa Barbara to anyone looking to lease or buy a Lexus. Maricela Gomez

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership

By Lexus on 5/13/2019 at 4:25 AM.

Edward is so kind and has good knowledge of understanding your problems.like these employees,.makes dealership 5 star. I recommend this dealership for getting best after sales service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exellence is standard

By Johnny on 4/26/2019 at 1:36 PM.

Excellent Vehicle, Excellent Staff, Excellent Experience. Would highly recommend. Nothing but the best experience when I was considering alternative vehicles and the purchase was fair.

I would recommend this dealer.