Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just bought my 4th Lexus! Excellent sales and service

By kschafer on 10/11/2018 at 4:08 PM.

Since moving to the Central Coast this Santa Barbara Lexus dealership has felt like home. They are professional, service-oriented and have made purchasing a new automobile a breeze. I give them my highest recommendation!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service.

By mjp on 10/7/2018 at 11:44 PM.

5* service and communication. Requested a loaner and it was available for the entire time of servicing our car. Thanks DCH and Derek for your attention to our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sero

By Pwr888 on 10/4/2018 at 8:55 PM.

Great service, really willing to go that extra mile to satisfy. Very nice people there. They make you feel comfortable while trying to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Lexus & appreciate my service agent

By jovial on 10/2/2018 at 3:28 PM.

Love my Lexus, love the service & care given @ Santa Barbara Lexus, but most of all my service agent Derek Bishop has always been an important & positive conduit for maintaining my car in utmost prime order. He's delightful, helpful, available & one great asset, a great ambassador for Lexus of S.B. Thanx!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

IS300 2018

By Kris on 9/24/2018 at 4:25 PM.

It’s too easy to buy a Lexus compared to other dealerships. They are patient, honest and make you feel like you’re part of their family. I was a difficult customer but they came through so there was no question about it. I love my new wheels!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By SB boy on 9/10/2018 at 3:39 PM.

I have always gotten terrific service at DCH Santa Barbara. Edward has always gone above and beyond. We have two cars under his care. Just going to DCH is an enjoyable experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lexus service and extended warranty

By Teresa on 9/5/2018 at 4:46 PM.

I would just like to commend DCH Lexus for their incredible service department. I bought my Lexus with the extended warranty and have been so impressed with the service and warranty coverage. A big thank you to Edward, who always takes time to give personal recognition and excellent customer service. Teresa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Buying a New Car

By Happy New Car Owner on 9/3/2018 at 1:23 AM.

I recently bought a new car from DCH Lexus of Santa Barbara. I had pretty specific requirements of what I wanted. I worked with Glauco Pergolizzi at the dealership and he was great. He tried very hard to find the car I wanted and was really helpful during the test driving I did. Turns out I needed to buy the car within a day or so to get the rebate. I live about 1.5 hours away from the dealership so to help me out, Glauco drove my new car up to my house, brought the paperwork, showed me all the great features of the car and then drove my trade in back to Santa Barbara. It worked so well, was so easy. What a great experience. Plus I feel that I did get a good deal. I would definitely recommend Glauco as a great salesperson to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Careful consumers on 8/6/2018 at 2:37 AM.

Our dealer and service Dept. Of choice for over 12 years! We have a 2007 and a 2010 RX350, well cared for By the gentlemen mentioned!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect buying experience

By J & G on 8/2/2018 at 9:37 PM.

Mike Courville was our sales representative. This was the 2nd vehicle we purchased from Mike and we could not be any happier with him, the staff or the facility. Mike is a low key kind of guy with no pressure from him to purchase. He also has a great sense of humor. DCH makes purchasing a new vehicle a pleasurable experience. James Porter in Finance also was pleasant and funny. You cannot beat the "red carpet" treatment - a novel experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Michael J on 7/31/2018 at 11:22 PM.

It was a pleasure working with Derek Bishop, he is very friendly and knowledgeable. It was discovered during the service work, the 2 remote control batteries were low causing the doors to work intermittently. Derek replaced the two batteries and the problem was fixed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regularly scheduled maintenance

By jayromez on 7/25/2018 at 4:09 AM.

Was a pleasure to work with Derek, he was very tentative and knowledgeable during the whole process. We came all the way from Santa Maria and he ensured that we have a loaner vehicle and answered all of our questions and concerns. Derek also takes extra time and care when dealing with military and veterans, something I totally appreciate! I would recommend everyone use Derek if you need any type of service, he will take care of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and warranty work

By Rob C on 7/23/2018 at 2:24 AM.

I took my 2011 Lexus RX350 in for scheduled service. During the service work, it was discovered that my vehicle had a leaking shock absorber and a worn front end bushing. Both items were replaced under warrantY. The inspection and subsequent work took longer than anticipated, however, Senior Service Consultant Derek Bishop made sure that I had a loaner vehicle for the six days my vehicle was at the dealership. All in all it was a positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simplest car purchase ever!

By SandiS1 on 7/22/2018 at 2:57 PM. Helped by Alex.

This dealership went above and beyond! Alex and Yhaya were outstanding to deal with! They not only gave me an amazing deal on my car, I had a busy schedule and did not have the time to go pick it up so they delivered it to my home for me! I would highly recommend this dealership to all of my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great service

By kathy13 on 7/16/2018 at 6:51 PM.

I called for an appointment to have routine maintenance done. They were able to fit me in within a few days. Phuong Pham was there to greet me and take the car. He was friendly and personable.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Manager PHUONG is the best !!!

By review1 on 7/15/2018 at 8:42 PM.

Fantastic service at this dealership ! Phuong Pham , Service Manager is extraordinary : polite, efficient, loyal and honest. Have known him to take care of all my Lexus 350RX when he organizes a pick up loaner from Sta Barbara to SLO and then drops my car back in immaculate condition. PHUONG you are the best !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing my new Lexus

By NewLexus on 7/11/2018 at 10:27 PM.

Aaron Vasquez was wonderful! I felt that my questions and his time with me was very important! Information, suggestions given. Much time given after sale!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service

By Kellywang0617 on 7/3/2018 at 9:56 PM.

Very good service. Call Aaron can he can offer the best consulting service. He is really helpful. Thanks to him, now I can drive my new car.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Long wait for service

By norm6291 on 6/13/2018 at 4:06 AM.

I waited four hours for the representative from AAA to arrive to assess the damage and give approval for the repair. Dereck drove me to Enterprise to rent a vehicle. The AAA agent called the next day explaining that he was ill and was unable to get to Lexus. The Lexus dealer was not the cause of the delay; the delay was caused by AAA. The next day the repairs were completed efficiently.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELENT SERVICE

By Norm H on 6/1/2018 at 9:36 PM.

DCH Lexus of Santa Barbara & their representative, Anthony Rucker, provided us with excellent service in obtaining the Lexus we wanted with in our budget and delivering it to our home. Anthony was excellent in showing us and explaining all of the systems in the new car.

I would recommend this dealer.