Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.6  
Friendliness
3.9  
Overall Experience
3.6  
Price
4.1  
Quality of Work
3.8  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 31 year experience at DCH Tustin Acura

By YHOMAN on 10/16/2018 at 4:01 PM.

Since I bought my first Acura in 1987, DCH Tustin Acura has been my "go-to" for all things Acura. They have never let me down.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By review on 6/28/2018 at 3:12 AM.

I have taken my MDX here for service for over 10 years and always had very good experience. George has excellent follow up and attention to detail. I'm treated very well and know my car is getting top notch service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Continued Excellent Service

By Mike's Acura on 6/20/2018 at 11:25 PM.

I've been bringing my Acuras to DCH Tustin for years and have always found the customer service and maintenance of my cars to be top notch. I never feel like I'm being sold a service I don't need. George listened carefully to my recent issue and made sure it was systematically addressed during service appointment. He clearly explained the findings over the phone and made me feel confident in the service required, in this case nothing more to be done immediately, but something to look at again during the next scheduled service. Thanks again for the great customer service and excellent technical folks in the shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service follow-up (s)

By EMR3 on 5/2/2018 at 5:33 AM.

Brought my MDX in for service last week and George was top notch. First class treatment and very much appreciate it. Always have a good experience here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Customer Service

By PY on 3/26/2018 at 10:15 PM.

Kyle explained the details of the promotion on the service to me clearly. Nice quiet area to be able to work while waiting for my car to be ready.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Honest opinion Feb 2018

By morgan856 on 2/20/2018 at 6:40 AM.

Given another customer's car to use accidentally as a "rental", service rendered is not consistent with invoice given, very few knowledgeable and professional staff.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Caring Customer Service

By PLEASED CUSTOMER on 12/22/2017 at 8:14 PM.

I bought my ACURA MDX in 2011. Mr. Rodriguez has always been very, informative, regarding the service needed each visit. Much appreciated concern for customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service provided by Sean.

By ehimeno on 12/9/2017 at 8:50 PM.

Sean is very courteous and knowledgeable, which made our car shopping experience a positive one. (I usually dislike talking to car salesmen and their manager as it feels like such a fake act. I mean, why can't we just get to the bottom line?) But, with Sean, I felt like we worked with someone with integrity who was truly humble throughout the process. He spent at least 20 minutes going over the various features and having me practice them so I would know the basics before driving off. (I bought the technology package so there is quite a bit to learn.)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service

By repoocgm on 12/9/2017 at 7:29 AM.

I had my first ACURA RDX in 2015 and wanted to upgrade to the newer model with standard Jewel LED headlights and Power Tailgate. And i'm very satisfied with my new car. Sean was very helpful with my choice of car and Tustin Acura is fully stocked with the model, exterior and interior color. i would definitely refer my friends and family to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Tustin Acura Customer Review

By levijt45 on 12/7/2017 at 5:09 PM.

The sale, vehicle orientation and paperwork was performed in a clear and timely manner. Both Ken Nguyen and Glenn Handzlik were friendly, professional and very helpful throughout the sale and financing phases of our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer care and explanations and courtesy.

By O.D. on 11/29/2017 at 7:05 PM.

I have had my Acura TL since 2004 without any major complication. George Rodriguez has always helped explain the needed maintenance and minor repairs as needed to keep my car in great shape. He is great with scheduling and "auto education for the novice".

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

lack of professionalism

By JKL on 8/27/2017 at 11:40 PM.

I have purchased a vehicle from DCH and had a wonderful experience with them. However my recent experience with one of the internet representative is just no acceptable. Letting your customer wait for more than 20 minutes without any update or help is not accepted from a manger with +10 years of experience. He has specifically got my inquiry but I had NO response or help from him after first few conversation. Very poor ownership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional!

By DNguyen on 8/26/2017 at 2:55 AM.

Absolutely the worst experience with a service consultant. Without hesitation he accused me of fraudulent behavior in front of other employees and customers! Completely unprofessional!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car died.

By Wendy3030 on 8/24/2017 at 5:32 AM.

My car died and all these weird lights turned on. I had it towed to Acura and they called me telling me it was the battery and the one I had was out of warranty. (When my battery was just change 1yr ago) I asked if they replaced my last battery with a used one? Why would it dye after a year. I told the service guy they to make sure that was the only thing wrong with my car since all these lights turn on. I get a call 1hr later telling me I need to replace the charging part that goes to my battery and it will be $800. Wow. I told them I would get it fixed somewhere else. I was upset that they didn't fully check what was wrong to behind with. Service guy response was ok it will be $75.00 since we inspected the car. Whatever I told you what was wrong.!!! I will never go back to this dealer. Ever !!!

I would not recommend this dealer.

Overall Rating

2.3  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Quality of Work

Don't Trust

By dave58 on 8/2/2017 at 3:10 AM. Helped by Freddy Caraballo.

I brought my RDX in with a suspected transmission and/or oil cooler leak. Upon initial inspection it was discovered that the transmission dip stick had become dislodged and the transmission filler tube was open allowing the fluid to slosh out. Freddy assured me that the service tech would clean all of the oil and dirt from the transmission and oil cooler so they could put my car up on the service rack and check for possible other leaks. I expressed a concern that the transmission had possibly been open for an extended period of time and he assured me that the service tech would check. When I picked up my car, Freddy told me that they had installed a new transmission dip stick and had topped-off the fluid. No mention of checking the fluid for contaminates like I had requested. When I got home, I checked under the car and saw that it was still covered with old transmission fluid and dirt. How is that possible if they cleaned all of the oil and dirt from the transmission and oil cooler so they could put my car up on the service rack and check for possible other leaks. I can only conclude that either the service advisor and the service tech are not communicating with each other, or, the service advisor is not being entirely honest with me. In either case, I think I will try another Acura dealer the next time I need service.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price

Sleazy

By smithasaurus on 7/21/2017 at 4:15 PM. Helped by Barri in sales and Kim Ryan in finance.

Bought a terrific used car from them about a month ago. Great car, but I think they ripped me off: (1) once you drive off the lot, getting them to return your calls is difficult; (2) there were hidden undisclosed additional charges totaling a couple hundred dollars in the final paperwork - I had to find them and ask that they be removed, which they did with no explanation; and (3) I can never prove it, but I think they shredded the cashier's check I sent for full payment, so they could refer the loan to a local credit union and collect the incentive.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Loaner Car

By Kathy on 4/18/2017 at 6:41 PM.

I made a reservation to have my Acura serviced and requested a loaner car in the reservation. I showed up today after driving 20 mins to get there and was told that they do not "usually" give out loaner cars to people getting the A1 service I was getting. I asked them why no one told me that.....the rep checked the reservation and acknowledged that the loaner car request was in there.....yet no one told me that they were not going to give me a loaner car. Still trying to figure out who would qualify for a loaner car exception at this place. I purchased two cars from them.....guess you have to buy three....or be a man. I even spoke to the service manager who told me I should not have made my reservation on line.........then why offer this as a service? Not going back there again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Knowledgeable, Professional and Caring

By RON RODRIGUEZ on 3/15/2017 at 11:57 PM. Helped by Ana Karina.

George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent

By Susan Brunick on 1/12/2017 at 5:15 PM.

Drove my old Audi right into the ground so it was time to suck it up and get a new car and deal with a monthly car payment. Abe made the experience I was dreading into a pleasant and memorable event. As a matter of fact, the entire staff was professional and courteous. Haven't serviced the car yet so I can't rate the service department at this time but I'm sure I'll have a glowing review to share in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy.

By Celina on 12/22/2016 at 11:37 PM.

This is the third Acura car we brought from Omar.we have been DCH Acura Tustin since 2010.The first time ,we met Omar until now .

I would recommend this dealer.