Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
4  
Friendliness
4.5  
Overall Experience
3.4  
Price
4  
Quality of Work
4  
Service
1.4  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"Dollar Driven Della"

By Disappointed Customer on 6/12/2019 at 9:51 PM. Helped by No name given.

Della Plattsburgh charged me $99. for a diagnostic (took them an hour). I was told the part I needed was a speed sensor ($110 in house part) and another $79. to install it -total $289. I went to a local parts store and bought a part that Honda recommended I get ($21.89). Returned to Della and it took them nearly 2 hours to install. The part wasn't right apparently and I still was charged $192. for their time. I wasn't given any cautionary advice as to the nature of the exact part that I needed (it's a rare part from an older model) nor did they check to see if it was the correct part before they installed it. Service technician didn't seem to be knowledgeable about parts in house or out of house (they had to call Queensbury, NY to ask for assistance) or, what may happen in the event of a model specific error. They casually gave me the bill and showed little remorse for their poor judgement and costly error. I will not return to Della Plattsburgh, albeit it's where I bought my car to begin with.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Salesmanship and Service!

By Dodgegirlgonehonda on 4/24/2019 at 6:05 PM. Helped by Noelle.

I was amazed at how hard Noelle and Steve worked to get me into my very first new 2019 Civic! Emails and phone calls were answered promptly, and answers to all my many questions were answered so I could understand! Thank you Della Honda Plattsburgh! Awesome experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Jdavid2019 on 1/12/2019 at 2:52 AM. Helped by Steven and Wayne.

Steven and Wayne help me get approved with bad credit I walk out with 2019 these people Go out of their way to help you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 4runner

By rockda on 8/7/2018 at 1:50 AM. Helped by jon peacock i bought a toyota 4 runner.

i bought a new 4runner today jon peacock made it very easy to purchase my new suv,he made the process easy and made me feel like I knew him forever so thank you

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Regretful buyer

By ShellyDenise73 on 3/17/2018 at 6:00 PM. Helped by Ernie Galarza.

I have recently purchased a vehicle from Della Honda and I would never do business with them again and I urge anyone who is considering going to this dealership to look away before you end up regretting it as much as I do. I traveled hours to their dealership based on what I was told by there sales rep on the phone and was told the car was never driven in the snow and was a garaged kept vehicle. The vehicle I regretfully purchased has less then 30,000 miles on it. Everything looked great on paper until the lies started shedding light. In the owners manual in the vehicle it showed the car was indeed driven in the snow something there maintenance people should have seen or at least been honest about. Not only that but there are numerous of spots on the vehicle that was hidden under all that shine and gloss they do that shows rust spots bubbling under the paint. This car is not in the shape they stated it was in. So what did they do about it, nothing but insult any attempts I tried to make the situation a win/win for both parties including paying for every mile I put on the car to drive it home and back to there dealership since I hadn't driven it since I got it home and brought into the garage and seen the "proof in the pudding" as one would say. I also offered to pay all the processing fees to return this vehicle back to them. They said NO but I could bring it back and they would use the trade in value of the car towards another car on their lot! Trade in value!! Are you kidding me! Fool me once, shame on you, fool me twice, shame on me. So needless to say I am stuck paying for a vehicle thats going to cost me thousands of dollars to repair and thats just the body work thats not including whats going on with the noises I hear every time I steer the car to the left and right! Stay away from Della Honda and save yourself money and aggravation. If anyone from Della Honda tries to discredit this review, keep in mind that I have proof of every email correspondence and lots of pictures to back this up.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Della Honda represents the worst of used car salesmen

By Boaz on 1/13/2017 at 10:55 PM. Helped by Larry.

They made me go through a sales process on a vehicle they knew was no longer for sending and in doing so ran my credit multiple times. When confronted with their lies they became very rude and began lying to cover what they had done. Don't trust these guys. Especially Larry.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a difficult customer. Due to the number of miles...

By crystal_pray on 1/22/2012 at 3:27 PM. Helped by Adam Walton.

I am a difficult customer. Due to the number of miles that I put on a vehicle, I require additional research when considering the purchase of a vehicle. I have purchased a total of four vehicles at Della Honda. Adam has been professional and accomodating each and every time. I would highly recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased my 3rd vehicle through Della a few weeks ago....

By tjeror on 1/22/2012 at 3:14 PM. Helped by Adam Walton.

I purchased my 3rd vehicle through Della a few weeks ago. Adam and his team made the experience very enjoyable and easy. Adam took the time to go step by step with me over the terrific enhancements to the 2012 Honda Civic. The finance team was terrific and I will definitely purchase my future vehicles through Della as well. I recommend Adam Walton and Honda to all of my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The salesperson , adam walton, went above and beyond...

By Bessie31 on 1/22/2012 at 3:05 PM. Helped by 2.

The salesperson , adam walton, went above and beyond expectations. After spending much time helping to secure the vehicle I wanted at the price I requested , he came and picked me up at another dealership where I returned my previously leased car. The service department is also top notch. The entire staff was courteous and friendly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I have a 2003 Honda CR-V and my mother has a 2006 Honda...

By amcgo001 on 1/16/2012 at 3:42 AM. Helped by Phil.

I have a 2003 Honda CR-V and my mother has a 2006 Honda Pilot. My mother purchased the Pilot from Della Honda in Plattsburgh and has had it serviced there many times because of the warranty. The fact that we were repeat customers may come as a shock after reading how the service department at Della Honda treated my mother and me. On Thanksgiving I was at a red light and when the light turned green I pushed the gas and I heard a pop from the front end. My 2003 Honda CR-V had broken and my first thought was, “I need to go to a Honda dealer because they will fix my car correctly.” I wish I had known then what was about to unfold. First visit: The car was towed to Della Honda in Plattsburgh, NY. The service man, Phil, said that the car would be fixed for around $200-$300 and that it would be, “good as new.” I needed my CV-Shaft changed, which I already knew. I went to pick the car up the next day just before they closed (2pm on a Saturday). My mother and I paid for the repairs and got in the car to go home. When I pulled out of the parking lot, I felt the steering wheel and the gas pedal wobble and shake as I gave the car gas. I planned to return to the dealership on the following Monday because my car did not shake before it was brought to Della Honda. Second visit: On that following Monday, I brought my car back to Della Honda because I was not satisfied with their service. I left the car at the dealership and went to class so that they could find the source of the shaking. I later received a phone call from a man from Della Honda who was very concerned about me driving the CR-V home because of the “terrible shaking.” He wanted me to leave the car there overnight because it was not safe to drive an hour away. He told me that the other side of my axle had broken and they did not realize that before. They thought that only one side had broken. When I asked him how much it would be to fix the car, he told me to call back the next day to get the total. That made me nervous. The next day, when I called to find out the price, I was told it would cost $800 to fix my front end because they could not get the part for the other side aftermarket, so the part alone costs $425. I trusted them and thought that I needed it, especially because the man on the phone the previous day acted like the car was not safe. My mother helped me financially and we agreed to have the repairs done. We were desperate because I commute an hour each way to school and I need a reliable car. I had class that day until after Della Honda closed, so my mother paid over the phone and I went to pick the car up that night. The car still had that familiar shake and it was exactly the same as it was before my mother spent another $800 to have that exact problem fixed. Third visit: The next morning, I went straight to Della Honda. Phil was somewhat ready for me to walk through the doors, but he did not have his story straight. Phil told me that there was nothing wrong with my front end and that the shaking was coming from the back of the vehicle. (The steering wheel and the gas pedal were shaking which indicates front end trouble). Phil told me that my drive shaft needed to be replaced which was going to cost me another $600 to fix! He argued with me as if he himself had worked on my car. I said, “I want to speak with the mechanic who worked on my car.” When the mechanic came out, I asked him to take a ride with me so that he could feel that the shaking was coming from the front end. During the ride, the mechanic told me that he had a doctor appointment the day before and had to leave early from work. As a result, he never had a chance to finish with my car so that he could determine for sure whether or not it was the drive shaft. I was not happy at all. I left the car there yet again and told them to figure it out. Later that day, I received another call from Phil. He told me that the drive shaft still needs to be changed, but that is not the immediate problem. He said that the shaking was from the transaxle. He said that a brand-new transaxle is around $3,500, but they would sell us a used one with 80,000 miles on it for $1,800 and charge us another $600 to put it in! Have you ever heard of such a thing? I went to Della Honda to have my front end fixed and they charged me $1,100 and tried to charge me another $2,400 and all they did was give me a new problem. Not long before this incident, they told my mother that she needed new breaks on her Honda Pilot before Christmas, and it was going to cost her $1000! I think the people of the area have a right to hear this story because Della Honda is not the place to go. The general manager, Tom Gilbert, says on their advertisement about Della Honda, “ . . .where we get it done for you.” They got nothing done for me except mess up my car and charge me outrageous amounts of money. Stay far away from that place!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Just wanted to mention a positive experience that we had...

By Lynn Pruitt on 12/29/2011 at 4:38 PM. Helped by Adam Walton, Wayne Lapier.

Just wanted to mention a positive experience that we had at Della Honda in Plattsburgh, NY. While shopping for a used Honda Civic, we spoke with salesperson Wayne Lapier by phone. He was very helpful in providing information on the cars available at Della Honda and about the Honda Certified Used Car program. Because he was not available on the day we made the long drive to Plattsburg, he asked his colleague Adam Walton to handle the sale. Our evaluation of the car, sales price negotiation and prep for delivery took basically all day. Throughout this time, Mr. Walton kept us informed and entertained, including a pretty good lunch recommendation. He was professional, articulate and patient. The day after we took delivery, Wayne Lapier took the time to answer a couple of concerns we had about the paperwork. The entire experience with both Adam Walton and Wayne Lapier was pleasant. Both men are a credit to Della Honda.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I buy a car every 10 yrs. A couple of weeks ago I went to...

By CherylDeso on 2/12/2011 at 11:56 PM. Helped by none.

I buy a car every 10 yrs. A couple of weeks ago I went to Della Honda to look around, NOBODY came out of the building to assist me in any way. It was a saturday and they were open for business. I couldn't believe it. I was out there walking around the lot looking at new cars for about 45 minutes and NOT A SOUL came out of the building. Is that the way to do business??? I think not and they lost mine, I bought a new car somewhere else. I can't imagine there service department if the sales department is that lazy.

I would not recommend this dealer.

Overall Rating

2.6  

3   Customer Service
4   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Drove 125 miles round trip three times to have a Honda...

By ssface on 4/23/2009 at 10:27 PM. Helped by service/parts.

Drove 125 miles round trip three times to have a Honda Accord Coupe tail light lens replaced. The first trip they did not have one in stock (yes, I should have called first). I talked to the parts man and specifically told him it was for a coupe. It took two weeks (they never called me) for the part to come in. I had to call to verify it had arrived and make an appointment. The second trip to install they discovered they ordered the wrong lens, it was for a sedan, not a coupe. They had to order another lens and it came in 2 days. On the third trip the new lens was installed. It took longer than the service man said and cost me more than his labor estimate. I checked out the installation after paying and the trunk carpet was never replaced so I did it myself. All in all, a less than satisfactory service experience. I have not been back. A customer rep gave me a follow-up call a few weeks later and I told her what happened.

I would not recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience. The dealership even went out of its way...

By carswithoutborders on 8/1/2008 at 12:09 AM. Helped by Adam.

Great experience. The dealership even went out of its way to help many of us that were caught up with the Canadian Govt immobilizer "snafu" last year. They should find a way to continnue to sell to Canadians. Adam and his support team, always kept us upto date. He handled all the insurance issues, properly prepared all the appropriate customs documentation, and spent a good deal of time making sure we all understood all the features in the car. The staff went as far as providing quotes to fix and repair the body on my parent's car. The service department has always been just a phone call away for issues I have had. Once the battery went dead and the folks at Della walked me thru the start-up process over the phone.

I would recommend this dealer.

Overall Rating

3.3  

4   Customer Service
4   Friendliness
3   Overall Experience
2   Quality of Work

Had my s2000 in for transmission oil change. Parts...

By bobbunnell on 7/28/2004 at 11:51 AM.

Had my s2000 in for transmission oil change. Parts department gave the tech 3 qts of oil for a 1.6 capacity transmission. When I got the bill I questioned it and was told the parts department info was correct, my owner's manual must be wrong. In a later call to the service manager, he told me they had made a mistake. The transmission only holds 1.6 qts. Service manager creditied me with one qt on my next service. What I think happened was the tech put 3 qts into a fluid pump and assumed he put in almost 3 qts in the transmission before the fluid came out the trans fill hole. Overall, a satisfactory outcome.

I would recommend this dealer.