Dealer 2-Year Rating

Customer Service
3.8  
Friendliness
3.8  
Overall Experience
3.9  
Price
3.9  
Quality of Work
3.8  
Service
3.7  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Buying experience we have ever experienced

By Dan B on 9/20/2017 at 6:10 PM. Helped by Tony Vondell and Kindra, Sean Replinger.

We went to Desert Toyota on a Saturday afternoon and we were looking for a certain model of Toyota Tacoma SR5 V6 Long bed 4x2 pickup blue in color. They did not have one, Tony Vondell, our salesman stated he would have the inventory manager do a search for one and get back to us on Monday but Tony never called. We went back to the dealership that afternoon and talked to Tony Vondell and Gilbert and they were on the phone with the inventory man and did a search in this area. The closest one that was found was in Northern California, so we opted for a short bed version of the SR5 pickup. They located one for us in Mesa, AZ and we were told that the truck would be on a transport and be ready for us the next day. Tuesday passed and no truck, we were told that they could not secure a transport. Then we were told that it would be Wednesday. As Wednesday is almost coming to a close it was about 3:45 in the afternoon I called my salesman Tony Vondell to find out where my truck was and he told me that he would call me right back. He did not call me back until about 5 PM. He told me that the truck was just now passing Picacho Peak. Nothing but excuses why my truck had not arrived. So that evening I went to the dealership to take care of my revised sales contract because of an add-on that they don’t tell you about when you are doing the financing paperwork with Garret. He is in such a hurry to get you in and out of his office telling you to just sign here and initials there. One thing they don’t tell you about is the $199 activation for the Data Dots service which you don’t need if you have a good insurance policy. It is also in parentheses Optional. That is why I had a revised contract and also that I was paying in cash. During the process of taking care of the revised sales contract I had asked for some simple compensation for the poor service that we had received. I had asked for them to just throw in some mud flaps and that I would install them myself and Tony had to get the sales manager to get approval for the flaps. The sales manager, Sean Replinger came over and said he could sell me the flaps at their cost and I told him that that would not work and that I was not going to sign the revised contract until he came up with a better solution. He looks at me and tells me that I am strong arming him, which I didn’t think I was. He finally told me if I give them a great sales experience feedback that he would throw them in for free. Myself and my wife said it was not worth $85 for mud flaps to lie about the lousy sales experience. Through this whole time, me and the wife wanted to be able to have a sprayed in bed liner in the truck and Tony reassured us that no problem yes you can have a sprayed in liner in the bed. But because of lack of knowledge of Tony not knowing that the bed of this truck is composite, basically a plastic bed and a sprayed in liner could not be applied to this bed. Tony told me that the bed was a plastic bed liner in the truck and they would just take it out and spray the liner in. Also, we were told about a desert protection package was applied for almost $1000 automatically applied on all of the vehicles and that you would be able to bring it back every 6 months for reapplication of the sealant on the paint, we asked repeatedly if this service was all included in the $1000 that was added to the options on the truck and repeatedly Tony told us yes it was and showed us a plastic covered mat about this service that was on top of his desk. We would never have owned another vehicle without this protection. Come to find out this was never available to have done every 6 months. We did not find out until the delivery of the truck and the final inspection of the truck and signing of the paperwork with Garret the finance guy that it will be an additional $1000 for the protection package for 5 years. That is when I started to get really livid. I went and spoke to Tony and Kindra about that Tony straight out lied and said that he did not tell us that about protection package. I went to O’Reilly Chevrolet and paid $699 for the Auto Butler protection package for every 6 months reapplication of sealant and detailing service. Don’t buy their desert protection package what a rip off. Upon the inspection during our delivery, I seen that there was 196 miles on the vehicle and that is when I was informed by Tony that they drove the vehicle down from Mesa and not put on a transport truck like we were told would happen. There we were lied to. During our inspection process, we found 2 nicks on the windshield and a piece of rock or something under the clearcoat on the hood and also the rear bumper cover had a blemish. I was told by the customer relation rep Kindra that we would be called within 5-7 business days to schedule my truck to get these discrepancies fixed. Kindra did tell me I could file a claim with my insurance to get the windshield fixed. I told her NO, it was a new vehicle, I will not file a claim. It was over 2 weeks and I never got a call from anybody so I had to call to get an appointment scheduled to get them fixed at the body shop. In my opinion Desert Toyota has been the worst buying experience of a new vehicle that I have even been thru. Dan B.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Poor Service

By tacoclub on 9/8/2017 at 11:01 PM. Helped by Seth.

I am an owner of a 2017 Toyota Tacoma Sport. I had recently moved to Tucson, AZ when I received a recall notice in June for a part involving the rear differential component of the vehicle. I contacted Desert Toyota of Tucson as they were the first dealership that came up on the search engine I used to locate a dealership for inspection and possible repair. I called the service department, spoke with a woman, made an appointment and all seemed good. When I showed up at the dealership for my appointment the service rep, Seth, was unable to locate any appointment in the system. This was a weekday, so I was interrupting my work day in order to meet my appointment. Seth did apologize for the inconvenience and advised that they would get the truck in for inspection as soon as possible and that it should not take longer than 2 hours. Understanding that often times things get busy, I posted up inside to work remotely while I waited. I checked in at 3 hours into my wait to find out they hadn't even put the truck up on the lift yet for inspection. Seth seemed very apathetic and did not seem to care that he had set a 2 hour expectation and the service team was well past that time frame. Ultimately I was a the dealership for 5 hours, Seth did not check in with me at all during this time - I had to go check in with him at hour 3, 4 and 5 of waiting. He provided an insincere apology, advised that the recall part seemed to be functioning fine and that they would not be replacing the part until an actual issue was observed due to low inventory of that part. So I was sent on my way with a truck that has a part that is known to malfunction and cause further damage if not operating properly and told to keep an eye on it myself in the meantime. Needless to say I was not pleased with that outcome. This is clearly not the type of service or experience I would expect from a large dealership. I also had inquired about a replacement part for the tonneau cover on my truck, which Seth advised he would look into and call me by the end of the next day. I never received a call. I chose to not follow up as it was clear he was not interested in my business for that part and again failed to meet an expectation he himself set. I brushed this off as a bad experience that must have been "just one of those days" for Desert Toyota and chose to not submit a review as I am typically very understanding of the various factors that unintentionally effect a customer service based business. However, I did chose to give it a second chance and today I had an appointment at 8a for my 10,000 mile service on the truck. I had called last week to set this appointment, again planning to interrupt my work schedule to get this service taken care of. The gal that set my appointment assured me that it only takes 1 hour so having an 8a would ensure that I would be able to make a 930a meeting I had that day downtown. I showed up this morning at 740a to ensure the truck was there and ready for the service team at my 8a appointment time. The young man that greeted me confirmed that I had an appointment and took my truck into the service area. I was advised it would take no more than 1 hour and was directed inside to wait. After 1 hour and 15 minutes had passed I went to check in with the service desk to see how close the truck was to completion to find out they had not even moved it from the service bay waiting area as the service rep, Seth, was "unaware" the truck was even there. Seth, same rep as before, was again apathetic about the mistake and attempted to blame me for not checking in with him when I arrived. I explained that there were no service reps present when I arrived and I was not advised I needed to check in, just directed to the waiting area. Naturally, I felt it was reasonable to expect the valet/greeter young man would have let service know the truck was there and waiting after he pulled my car into the facility. Seth gave another insincere apology citing that there is nothing he can do now and he was never told it was there waiting for service. At this point it is 920a and I am already guaranteed to be late for my 930a meeting. I requested that Seth pull my truck around so that I can leave, which he did. He attempted to reschedule my appointment for which I declined advising I would be taking all of my business to the other dealership in town moving forward given both of my experiences with him and the service he provides. To no surprise I was late for my meeting, spent 1 hour of drive time and gas to get there and back for nothing and now have to take another bout of time from my work day next week to get the service performed at the other dealership in town. Very, very unsatisfied and extremely unimpressed and underwhelmed by the lack of care, courtesy and level of service provided by Desert Toyota. Which is unfortunate as I will be purchasing 2 new vehicles in the next 12 months for my wife and for work and it will not be with them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Best time at a car dealership

By broadwaymama on 9/6/2017 at 6:15 PM. Helped by Greg.

Greg was exceptional with helping in my purchase. He was very committed to making sure I was satisfied not only with the vehicle but also the price. He went the extra mile to find out my needs for a vehicle and did not try up sell or sell me something I did not need. He is very honest and upfront about the cars and features. He made me feel like his top priority was making sure I was truly satisfied with vehicle not just making the sale. I did not feel pressured during my experience at Desert Toyota, which was unique to previous dealership experiences. I can tell Greg truly enjoys and is proud of the work he does. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had to go back!

By Gendry on 8/22/2017 at 6:03 PM. Helped by Justin, Armando.

At the beginning of June I purchased a 2017 Sienna. Absolutely fantastic experience, so much so that I went back last week and purchased a 2017 Camry. I had a different salesperson this time around named Armando. He was fantastic as well which leads me to believe that if all their salespeople are trained in the same manner, it doesn't matter who helps you, you are in for a treat. Both Armando (Camry) and Justin (Sienna) did a fantastic job. The dealership is clean, modern and the service area is top notch, they have a comfortable waiting area along with a snackbar. Again I wish to personally thank Mr. Betancourt, Garrett, Kindra and Armando. Thanks again for making me and my family feel as part of the Desert Toyota Family. I am a customer for life!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Double Trouble

By Dan and Erika on 8/22/2017 at 6:18 AM. Helped by Kyle Brooks, kindra, Brian Bradley, Bob Rockov.

My issue was with my service and how was treated. Every time I had appointment Kyle would act like he wasn't happy to see me and I would have to wait for 3 hours for any service. I went in for an unclogg drained and my cabin filter went missing. And on a tire rotation on my truck I was missing weight and steering wheel wobbled. Kindra from customer relations isn't helpful. Brian head of services is arrogant and Bob GM is supportive of all the madness and chaos at this place. I will never purchase another vehicle or do any services at this location and I'm a registered nurse and everyone I come in contact with coworker or patient will be warned about this place

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Susan on 8/20/2017 at 12:47 AM. Helped by Jeff Gwash Tim Bowman.

Purchased a 2017 Avalon from Jeff Gwash. He was very knowledgable and professional. This is our fourth Toyota and we will not buy from anyone else. Terry has serviced our cars from day one and is the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealer Review: Desert Toyota in Tucson AZ

By Julie on 8/12/2017 at 3:01 AM. Helped by Jeff Gwash and Terry Normoyle.

I am very happy with my recent purchase of a 2017 Toyota Prius. The salesman, Jeff Gwash, was very knowledgeable and helpful. I would rate him a 10. This is my second Prius and I had my car serviced at Desert Toyota for 13 years. My service representative is Terry Normoyle. I would also rate him as a 10

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Desert Toyota

By Daisy on 7/26/2017 at 7:59 PM. Helped by Terry Normoyle.

Terry has kept our 2011 Prius in tip top condition. We sold our 2007 Prius a few years ago and recommended that the buyer (Laurie) continue servicing the car at Desert Toyota and told her to contact Terry with any mechanical questions about the vehicle. She was reluctant at first because she thought it would be to expensive.....it is our understanding that she continues to service her car at Desert Toyota. BTW...the popcorn machine is a plus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Super Happy

By serendipitie on 7/24/2017 at 7:51 PM. Helped by Gilbert Suarez and Freddy Solano.

After driving my well made Mercury Sable up to 171K miles it was time to replace it. I bought another car, 3 years old, and had quite the opposite experience with it than I had with my Sable. After being in the shop 3 times within 8 months I had enough. I started shopping for another car with a friend and our second, and last stop was Desert Toyota. Gilbert Suarez and Freddy Solano were very patient and helped me find the perfect car! They were good listeners and did not try to sell me anything I did not want. The finance person was also awesome! I am sooooo happy with my Toyota Corolla! I can drive it with confidence and I am getting 30 miles/gallon :-) With my round trip daily commute to/from work being approx 25 miles, this is a super saver! Thank you so much Gilbert and Freddy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New car purchase

By Birdy87 on 7/22/2017 at 11:29 PM. Helped by Jeff Gwash.

I purchased a Toyota PriusV a week ago from a terrific young salesman at Desert Toyota. His name is Jeff Gwash. He was personable and knowledgeable of all of the various Toyota models. I knew which vehicle I was interested in prior to visiting the dealer. I did not intend to purchase immediately but because of the salesman and his ability to locate exactly what I wanted at what I feel is a good price I purchased immediately. The dealer has called me twice already to find out if I am happy with the car and to offer any assistance I might need immediately or in the future. I would certainly recommend Desert Toyota to others interested in purchasing a new Toyota in Tucson, AZ or it's vicinity.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By fff on 7/16/2017 at 11:27 PM. Helped by Amar.

Salesman was good to negotiate with but I had ordered the new car on a Saturday and set up a time and date to pick it up. 4 days later due to holiday. Unfortunately it was not ready. I waited all day to get it. Not the best experience. They tried to make it right and finally I got my car. I would go back to them as they did try hard.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

New Car Purchase

By Tom Kowalak on 7/16/2017 at 8:00 PM. Helped by freddy solano- sales: jose toledo-finance.

New car salesmen were very informative and helpful. Finance people were inexperienced and made, were not helpful, and made a few mistakes on the documents.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful car buying experience.

By RobB on 7/12/2017 at 6:59 PM. Helped by Daniel Jimenez.

Our new car buying experience was wonderful. Daniel (Internet Sales) was very professional. He listened to both my wife and I, and made the process seamless. He took us directly to the car that we had researched and didn't try to sell us a different vehicle. We left the lot the same day with a new car and a positive outlook on Desert Toyota!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Provided requested information in a timely manner.

By newer on 7/6/2017 at 9:21 PM. Helped by Jeff Gawsh, T. Bowen.

Jeff Gawsh was a professional. He answered all our questions. When we returned later in the day, he had a car waiting for us that met all of our specifications.

I would recommend this dealer.

Overall Rating

1.5  

2   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Pushy and slimy

By The chicken tacos and chicken wings on 7/5/2017 at 11:34 PM. Helped by Phil.

I have visited this delaership twice. The first visit, I walked away after being on the lot for only a few minutes. The salesman, after a very loose and limp handahake in which he barely lifted his hand from his side, seemed uninterested and aloof to my presence. The second visit, I was greeted by a salesman who was a little more interested but once his manager, Phil, got involved...I was turned off of ever going there again. Phil's main focus was to get me in the building and away from the used Honda I was i lnterested in. He kept suggesting we go inside. He kept attempting to lead me and direct me inside. All so we start the paperwork. I had not even looked under the hood at this point. I had only taken the car up the road and back. When I told him this, he said to take it out again. While the salesman and I were out driving it, Phil called the salesman inquiring as where we were. When he finally did get me in the building, he was the stereotypical car delearship guy. Pushy pushy pushy. Lets get you in the car today. Lets make the numbers work out. Never going back there. Phil, you were rude, condescending and slimy. And he raised the price $1200 over what the car was listed for before tax, title and nonsense fees.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Complain

By Thong on 6/28/2017 at 12:06 PM. Helped by Eddie and Katrina.

On 6/23 I have appointment for 10k service and I drop my car for service then 2hours later Katrina call said I need a new tire but my car when I buy was brand new still has warranty but she want I pay 174 dollars for and I don't want to do it so when I come to pick up they swap the donut tire and put my tire on the strunk so I call Eddie to come to show him and I want him check and he said I have to carry out the tire cuz he doesn't want his hand got dirty so after that Tammy come out help to inspection the tire not thing wrong and she take the car ?in for put the tire back in this case I don't know why Katrina want I pay for new tire? I want everyone must to inspection the problem before and I will complain to BBB

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salespeople

By Azcairns on 6/19/2017 at 4:44 AM. Helped by Amar Hall.

Bought my first RAV4 from them. Amar Hall at Desert Toyota was great to work with. He listened to all my needs and found the perfect vehicle for me. He was very personable and didn't give off a robot vibe like some sales people do. He was so helpful with the whole process. I would definitely recommend him to anyone that is looking to purchase a vehicle. Go visit Amar at Desert Toyota today!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great buying experience

By Regina on 6/8/2017 at 3:43 PM. Helped by JefferyGwash, Garrett Trowler.

Bought a new RAV 4 over Memorial Day weekend. Jeffery Gwash was our salesman. He was very patient and knowledgeable about the cars. He did not pressure us and really went the extra mile for my elderly parents ( they also bought a RAV 4 at the same time). I highly recommend Jeffery. Our financing was taken care of by Garrett Trowler. He did a great job of explaining things in simple terms. This was a very easy and positive buying experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Desert Toyota Tucson - Service dept not reommended

By Kevin C on 6/7/2017 at 9:19 PM. Helped by Service manager.

I would definitely NOT recommend the purchase of a Toyota Sienna Mini Van nor would I recommend the Desert Toyota Tucson Service department. After charging me $350 to repair my left side sliding door they informed me that they could not repair the door as 2011 - 2016 Toyota Sienna Mini Van automatic doors were under a recall. Desert Toyota service department disconnected the sliding doors and now the left door will not operate at all. Both Toyota and Desert Toyota could care less about the repair of the doors. It has been over seven months and nothing has been repaired on the doors.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional...

By Roberta on 6/7/2017 at 5:15 PM. Helped by Saul Kastner.

Saul was an exceptional person to work with. He was extremely friendly, took his time with us, never pressured us, and made us feel comfortable with our decisions. He always followed up and returned phone calls from us. We'd work with him again and will send anyone we know without hesitation to Saul. Tim the sales manager and Dennis is service were also truly great to work with and we felt well cared for.

I would recommend this dealer.