Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Mventura on 9/15/2019 at 5:47 PM. Helped by Sean.

Fantastic service from start to finish I highly recommend this dealership. I purchased my vehicle here and came back for my first service and everyone is very professional. Love the text updates and the Store manager remembered me. Fantastic service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Dan on 9/15/2019 at 1:35 PM. Helped by Rene Laurel.

Great service department Rene Laurel handled all my issues very well Provided a great loaner car to use for the day They have a great detail shop

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10k Service

By BBQBrew on 9/14/2019 at 6:52 PM. Helped by Do not remember.

Prompt and courteous. But please don’t spray scent in our car anymore when you wash it. Other than that everything was great. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By DC on 9/9/2019 at 10:11 AM. Helped by Joe Peer.

Buying my used Acura was a very comfortable experience. They did not push me for anything I did not want or try to confuse me. Everything was very transparent and easy. The sales team was very pleasant to talk to. Sometimes salesmen apply pushy tactics especially to female customers, I did not feel that way with them. Great experience and I gladly will refer them to anyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cosmetic repair

By MAS on 9/8/2019 at 8:22 PM. Helped by Jared.

Repair with protective film. Chip touched up and hood and front fenders covered with protective film. Obviated need for extensive repair and repainting of entire hood.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Teamwork

By Mrs. Penny on 9/8/2019 at 5:21 PM. Helped by Renee, Joel, Vernon.

The Associates in the service department work as a team. If someone is busy with another customer. They seem to all take responsibility for that department and customers. I was taken care of very well. Renee, Joel, Vernon and the young men who bring your car to you are very professional and courtesy. Thank you for going beyond your duties to make sure I was taken care of.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Easy Experience

By RV on 9/8/2019 at 1:19 PM. Helped by Joe Peer.

Made the experience very easy for selling my current vehicle and purchasing an Audi Q5. Made the transaction work for my schedule and were willing to stay later in the evening to get everything accomplished.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great location and great service

By Rob on 9/8/2019 at 1:15 PM. Helped by Eric.

Our service advisor (Eric) was professional and very helpful. During our conversations, I was not pressure. This location is very convenient right in the middle of the metroplex.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

20,000 mile service

By Sherry on 9/7/2019 at 12:05 PM. Helped by Jared.

Regular 20,000 mile service, a seat belt recall that I was not aware of, and stinky vents all taken care of fairly quickly - 3 hrs., got a text my car was ready, but it took a while for the car to actually come around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Q5 Prestige 2019

By Michael on 9/6/2019 at 6:58 PM. Helped by Luis Gutierrez.

Excellent experience as usual with very little haggle back and forth. They always work with the customer to make it work. I’ll always be an Audi guy and Grapevine Audi is my go-to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought over 57 cars & motorcycles in my lifetime...

By TomBoyDFW on 9/6/2019 at 6:18 PM. Helped by Alex, Chen, Jeff (Jared-Service).

This was a great experience. My 3rd vehicle from this dealership. I've had quite a lot of vehicles in my lifetime, and this was a great no BS experience. Also was able to get my personal vehicle washed and serviced when I was purchasing this vehicle for my wife. Alex is great! I miss Bill, but Chen was very helpful & service-oriented. Was a busy day, but once we settled on a specific vehicle. we were out in no time at all (Thanks Jeff!). Very accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealership very well managed!

By kundyko on 9/4/2019 at 8:56 PM. Helped by Syed Rahman, Carlos Hernandez, Aspen Squyres and Mo Saleh.

The overall experience was great! Great staff, Great Service. Loved the waiting area! Car was clean when we picked it up and a full tank of gas! They had a staff member spend one hour going over all the features of the new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very efficient service

By LW on 9/4/2019 at 1:33 AM. Helped by I don’t remember.

Beautiful dealership ! Great service! I was out of town at a funeral and Staff were able to work us in at last minute on the summer special .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle purchase, very fast! Totally a great experience!

By Janet B on 9/3/2019 at 7:25 PM. Helped by Danial Greer - Sales.

We had several non-negotiables we were looking for. They delivered! The test drive was not just around the corner and back to the lot. The entire process was quick and to the point, from test drive, sales, to finance! A completely new experience for purchasing a car from a dealership. I look forward to working with the dealership and their employees for many years to come. Danial Greer made my dream car happen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

R8 dream car

By Peter on 9/3/2019 at 4:45 PM. Helped by Kenny.

Kenny is the man! Did everything he could to put me in the car if my dreams. The staff work all day to get it done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless

By kmr on 9/1/2019 at 8:33 PM. Helped by Cedric, Jeff.

My son was looking for a college car - reliable but not expensive. After looking at many other dealerships and starting to feel quite discouraged, we saw a Jetta at Grapevine Audi. The car was a perfect fit, and the customer service was terrific, which was much appreciated given that we were not your typical customer. Thank you to Cedric and Jeff for being so professional and making the process easy and stress free. I have no hesitations that this will be a good car for my son.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

got the job done quickly

By NP on 9/1/2019 at 12:39 AM. Helped by Jules is excellent.

I received very good service - it was fast and efficient. Facilities are nice. I am very happy with my visit Loaner car very convenient and appreciated.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great overall, payment/finance process painful

By Soeren on 8/31/2019 at 6:22 PM. Helped by Danial, Sean..

Too much up selling during payment process. Even trying to sell a really bad deal. Even trying to convince a customer that a financed deal is better than a cash deal is nonsense. When you have to but signs on the floor stating your not haggling prices that’s a red flag.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By huangsonone on 8/31/2019 at 2:02 AM. Helped by David Fleming.

Brought my 2014 RS7 for an oil change. Greeted immediately even though my regular service advisor was busy helping another customer. Checked in quickly. Comfy waiting room with plenty of drinks and snacks. Out of there in less than 2 hours, and cost was reasonable.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Satisfactory Experience

By KulsumK on 8/29/2019 at 3:42 PM. Helped by Jared.

I have been going there for the past 3 years. I have always found them courteous and helpful. Even though this trip there was an issue with the mechanical aspect of service because of that I had to make another trip however Jared was quite helpful and made that go through quite smoothly. I truly appreciate all his effort. Regards, Kulsum Kaiser

I would recommend this dealer.