Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Crew!

By LyndaF on 7/17/2019 at 12:37 AM. Helped by Jarred Lucas & Chris Poe.

I just purchased a Nissan Murano from Jarred Lucas at Dorsett Nissan. Jarred worked with me to ensure that I got the right car for my family. No push, no rush and no double talk. He got me better than Kelley Blue Book trade in value on my car and worked with me to discount the one accessory that was missing on the Murano's platinum package. The finance experience was also great! Chris Poe took excellent care of me. He made sure that I got the best interest rate at the monthly payment I wanted. He was patient and made sure I knew everything that was going on during the transaction. He also was not pushy about extended warranties and was very informative when I inquired about the value they provide. Will definitely be back here for my next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By dmcamp22 on 7/1/2019 at 2:23 PM. Helped by Jarred Lucas.

My experience with Dorsett Nissan was amazing! I worked with Jarred Lucas and he made sure I got the vehicle I wanted. All of their employees are super friendly and will go above and beyond to make sure their customers are satisfied. I would highly recommend them to anyone in the market for a new vehicle!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam!

By Swaggysyc on 4/19/2019 at 8:17 PM.

Sales staff is pushy and tries to make it seem like you are getting a good deal while adding fees and devaluing your trade in. Had a cousin warn me about them ,but I didnt believe him until I went on their lot. He bought a "certified pre owned" almost new truck and had problems from the jump..dorsett is a bunch of xxxxxxxx

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Horrible Customer Service

By Horrible service on 3/29/2019 at 3:43 AM. Helped by Didnt tell me his name, or provide me with a business card. Was only interested in telling me that he didnt work on commission..

I visited this dealership 2 months ago to see a truck, and also get an appraisal on my trade. I had visited a few other dealerships prior, and was pretty pleased with the offers, but wanted to make sure that I was getting the best deal. This dealership appraised my trade and was $4K below 2 others, and $2K below another. I didnt say much, but took the written deal and left. I then decided to wait until spring to purchase a new vehicle, and returned to the same dealerships again. I still had my previous deals in hand, but knew that I would be shopping for different vehicles. The other previous dealerships agreed to the same trade offers that had been given to me 2 months prior. I arrived here to test drive a truck, and get a new appraisal for my trade. The same salesman helped me again this time. In the end, the trade offer was still $4K below 2 other dealership offers. I told him that the total deal was about $6K higher than I wished to pay, and he basically told me there was nothing he could do. I asked him if they could do better on the trade offer, and also take some money off the price of the truck they were selling, because at this point, I was paying full asking price. He wouldnt even take my suggestion to the sales manager and ask. He just told me that the deal was the best he could do. I was shocked that this dealership would not even listen to my concerns, when all the other dealerships were very eager to work with me, in order to make the sale. Looks like I will be doing business with another local dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By SeanMcClain on 2/10/2019 at 3:36 AM. Helped by Chris Poe.

My experience at Terre Haute Dorsette Nissan was nothing but amazing!Everyone there was great!I had Erney Engle as my salesman who helped my get into the car I wanted.Chris Poe was my Financial manager there who went out of his way to make it happen. He went above and beyond to get me the cheapest payments best warranty and stayed late on a Saturday just so I could drive the car home that day. Truly a great experience I wouldn't go anywhere else. I felt like they cared and I am forever in debt to yas. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VIP treatment!

By PAWFLAME on 12/15/2018 at 1:44 PM. Helped by Chris-Finance.

I felt that my salesman Josh provided me with exceptional exoertise in knowing just what vehicle would fit my needs. He even picked up and returned my vehicle at work to address a minor issue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By badodson16 on 11/29/2018 at 6:54 PM. Helped by Aaron Koch.

Aaron Koch did a great job as well as the other staff on getting my car in and out ! I would definite recommend to my friends and family !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am very happy 😃 with the service I received.

By beale_carolyn on 11/28/2018 at 11:08 PM.

Like above, I received Excellent service. Thankyou., Very Friendly staff, Time to finish was around 1 hour, loved the Hot chocolate, it was Snowing!Cold.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Tammy on 11/27/2018 at 12:51 AM.

I was provided excellent service. They are patient and kind. They made the whole process as convenient as possible. They wanted to make sure I was happy and satisfied. Great guys that take the time necessary to answer all questions and meet all needs. This is the second car I have bought from them due to the personal touch in regards to customer care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Ferrari on 11/26/2018 at 9:20 PM.

We were extremely happy with Josh & Jay. They were both very helpful & a pleasure to deal with. It was a very quick and easy transaction for our trade. They were both very knowledgeable & offered very helpful advice for the vehicle we purchased. We would highly recommend this dealership & will definitely go back for our next vehicle purchase.

I would recommend this dealer.

Overall Rating

4.0  

5   Friendliness
4   Overall Experience
3   Price

Good people

By 1234567 on 11/26/2018 at 9:17 PM.

I am old school and like to barter. They use the internet as an excuse not to make a deal. Very nice salesman, Josh A

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying experience

By Cameron on 11/26/2018 at 9:03 PM.

Very good service. Very friendly people and were happy to help with whatever questions that I had. Would recommend going to Dorsett Nissan for your car buying experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in Service

By Edward on 11/22/2018 at 6:44 PM.

Great service, excellent salesmanship and always courteous. Always professional and friendly no matter what department you are visiting. They have a great selection of vehicles, (new and used).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oli, tire rotation, warranty on struts

By SCOOTERTRIPPER9 on 11/21/2018 at 8:50 PM. Helped by Tammy and Jay.

Always get great Service at Dorsett! They work with me on my schedule and understand my needs when I explain what I want done. Thanks!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Durango

By suvguy on 11/20/2018 at 12:33 AM.

No sales pressure. Relaxing atmosphere. Would definitely buy from Dorsett automotive again. The staff was very friendly. The dealership let me take the car home with me overnight.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Professional

By Dave Williams on 11/19/2018 at 11:13 PM.

Prompt courteous knowledgeable.called back the same day with options. We visited 9 dealerships in 24 hours. Very few stood out. It was nice to reconnect with Brett Dinkal

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very professional!

By cuvelier84 on 11/19/2018 at 8:04 PM.

Great experience!! The staff was very easy to communicate with from the start. Dropping my vehicle off for service and getting a ride back to work with the shuttle service was seamless. Thanks!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By Ajm060707 on 11/16/2018 at 4:46 PM. Helped by Tammy and Chandler.

Having my car serviced through Dorsett Nissan is never a disappointment. The staff is always very kind and respectful. They keep me well informed about my vehicle and communicate very well about my current and future maintenance needs. I am always very pleased with the service Dorsett provides.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep buying

By Hollyschu88 on 11/14/2018 at 8:12 PM.

The entire Dorsett staff helped me get the Jeep of my dreams. Everyone throughout the buying process was exceptionally nice and welcoming and did everything they could to make sure I had everything I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you are looking for a honest hard working salesperson!

By Scott G on 11/13/2018 at 1:23 PM.

I have now purchased two vehicles from Dorsett Automotive. Both times I have had the pleasure of working with Jay Dorman as my salesperson. I have found Jay to be dedicated to the complete customer service experience from the shopping, through purchase, to after purchase support. Jay has provided me his cell phone # and I can text him if I have a question, a problem, or just need for him to schedule service for my vehicle. If you are in the market for a new or used vehicle, please go to Dorsett Automotive and ask for Jay Dorman. he will not let you down!

I would recommend this dealer.