Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.8  
Friendliness
4  
Overall Experience
3.7  
Price
3.9  
Quality of Work
3.9  
Service
4  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Disappointed and frustrated.

By Wdelgado86 on 9/13/2019 at 4:26 AM. Helped by Valentine Daniels, Anthony Biddle.

I found the truck I wanted on the Dallas Dodge website. Went in on Aug. 31st and worked with Valentine Daniels while purchasing the vehicle. After the test drive, I noticed a small spot where the paint was worn on the door. I asked if that could be fixed if I purchased the vehicle and was told by Valentine that it wouldn't be a problem. The truck also only had one key so he told me they would make an extra key. He originally told me to come back the following Monday to get everything done. Monday was Labor Day so of course they were closed. Ended up having to wait for them to order the key so took it in on Tuesday with the expectation that i was going to get a loaner to drive while they were working on it. After setting everything in motion, was told that there would be no loaner. So i dropped the truck off Tuesday morning at 8 am. Called several times that day, left voicemails with Anthony Biddle and never received a return phone call or update on my truck at all. Was told by Valentine on Wednesday that they were working on the steps and the door would be next. I told him I was having to find rides to and from work and needed my truck back no later than Thursday. Called at 12 pm Thursday and was told that nothing was done to my truck but the key and the reason was that I wanted it back the next day. By this time they had had the truck in their possession for 3 days and not once gave an update as to the status nor did the service department answer or return my calls. They has PLENTY of time in those 3 days to fix it and simply didn't. I honestly feel like after making the sale, my satisfaction was no longer a priority. I feel like they have zero professionalism and horrible customer service. I will not take my truck back there for any kind of service and do not recommend them to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Quality of Work

Beware of this location.

By Unhappy Customer on 8/28/2019 at 4:02 PM. Helped by Sosa, Josh, Mary Lou.

Lost all trust in this location and the service department is ruining Dallas Dodge’s reputation. I will never go back. I would recommend looking at reviews and see the pattern regarding service, including the same response as far as using your experience as training, which is a joke. Also the three different “service advisors” that are also called “managers” gave me 3 different diagnoses. Been a loyal customer taking my ram for maintenance since purchase. Have done ALL required maintenance faithfully. Have complained on NUMEROUS visits starting at the beginning if not all about brakes squeaking. Was told normal. Kept complaining, told normal. Finally at recent visit as I complained AGAIN, they checked and said one side was worn down to 1-2 mm while the other side is still 75%. As I explained ALL of my NUMEROUS complaints I’m informed that it is not documented. Also was told that during services, they only check one side. Be aware of that if you complain about your breaks, make them document that A. you complained and B. make them document they checked all sides.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Super unsatisfying

By Mr webber on 4/26/2019 at 7:34 PM. Helped by Liz, Salvador.

So, after paying upwardd of $1,500 for a new win module and key fob, I am told that I will have to pay in additional $50 for the key shank that goes inside the key fob. The shank does not stay in the new $280 fob, so my keys are always falling off. For the record, the sales associate Liz was quite Pleasant, but I am dissatisfied with the overall service. So, in exchange for them not giving me a $50 Shank, they have lost the business from my Dodge Durango, my Dodge Challenger, and my son's Dodge Citadel. I own a couple of clothing shops and I understand that companies are in business to make money, however, customer satisfaction is a big part of that. I will sacrifice a $30 shirt or a $50 Pair of pants if it means keeping a customer who spends hundreds of dollars a week. To me it just makes sense. Their shop manager Salvador doesn't seem to believe in this model. If it had been explained to me in the beginning that I may need a new shank then I would have not been so reluctant to get one, but all I was told was that I would be purchasing a new key fob, and to me as a customer, what that means is a key fob and a shank, because as a customer, I do not see these as two separate items... and that was never explained to me.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beware....Don’t repair your vehicle here!

By NMRowlett on 4/18/2019 at 3:26 PM. Helped by Rick and Salvador Sosa.

I took my car in for it not starting. They tell me it’s the fuel pump rely and they have to wire it in. Only changed rely but charged me for the whole job. I even have pictures or the area and when I called and asked they never returned my calls. They will scam you on repairs. Please watch out!! I have done reviews on other sites and they say they want to talk. When they called me he said would call me back and never did. So the replies to reviews saying they want to resolve the issue is just more lies. Hope this helps your decision on taking your vehicle into this place for any type of services.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They’re liars

By Countryboii on 1/1/2019 at 5:22 AM. Helped by Marrisa, Johnny, brad.

I’d give them 0 stars if I could. I bought a new 2019 ram 12-29-2018. I traded my old truck in since it was time. They sold me a ram I thought was equivalent or even better than my old truck. I was wrong they talked about how the Uconnect was able to be download on phone to control vehicle functions. LIES! I confronted them and they tried to make me look like the idiot. I would get a ram again but not from this dealer because once they trick you into the vehicle they don’t give a crap about you. Go somewhere else where you will be treated right.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Poor customer service taken to the next level.

By shawn2399 on 12/20/2018 at 12:44 AM. Helped by Brandon Ruffin.

I purchased some parts from Amazon that came from this dealership. The listing was for 4 speakers for my Jeep, when the box arrived it only had two. I called the dealership to see if they could send me the other two speakers. I was told the listing was incorrect even though the description was very clear, there were multiple pictures all showing 4 speakers and the price was exactly twice as expensive as all the listings with just two speakers and that they would not be able to honor the listing. Their solution was to credit me back 50% of the price and suggested that I go buy the other two speakers FROM SOMEONE ELSE. What? I left a review on Amazon similar to this... but wait, there's more! After I left that review Brandon calls me and says they are willing to give me an additional $10 credit for the trouble and IF I felt like updating the review that would be great. I told Brandon I was not interested in the $10 or in changing my review and I felt like that was very shady. I was not looking for freebies or a handout all I wanted was what I paid for and what was advertised by them... But wait there's still more! Following THAT conversation Brandon felt like it would be a good move to go to MY companies Google page and leave a 1 star review saying that I was a jerk and people shouldn't shop there. Wow! I have screen shots of all this by the way. I can't speak to how this dealership operates otherwise, but I'm astonished that a business would have someone like this running their online sales department and speaks volumes about the poor customer service I received on the first phone call where all I wanted is what I paid for. You could have had ALL of my money and a happy customer willing to give you glowing review, but nope... here we are. Great job Brandon Ruffin.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dealer Committed fraud BUYER BEWARE

By Fulgham on 12/8/2018 at 8:07 PM. Helped by Valentine Daniels.

I only had a test drive with this dealership. I did not make a purchase. I have 2 complaints. The first is when I was shopping online I received a code for a $50 gift card with a scheduled test drive and I never received it. I’ve inquired about it several times and received no response. Secondly, about 2 months after my test drive I received a toll bill for a vehicle that the state of Texas shows was in my name for 3 weeks. The Texas DMV has record that I purchased that vehicle from Dallas Dodge. I also received a notification from carfax that the vehicle in question was recently serviced. I never signed any loan or title documentation with this dealership My personal information was used to commit fraud by someone at the dealership. A quick search online shows that the salesman (Valentine Daniels) is still employed there and the dealership nor the corporate office has rectified the situation. They never apologized or admitting to doing anything wrong.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst service ever

By Josecnavarreter on 10/19/2018 at 12:25 AM. Helped by Alex Padilla.

The worst service ever!! First it took them 4 hours to almost complete the work that was supposed to be done in 2.5 hours. They didn't have on stock the tire that my vehicle needed so they ordered. I got a call saying that the tire was in so I can stop by and get it done. So I showed up and it took then 1.5 hours to find out that the tire was put in another vehicle. So I decided to leave since I had to to to the hospital to take my son for a follow up with his doctors. They gave me my car and didn't even bother to fill up the tire to the proper air pressure. They told me that if I change my mind to stop by in the afternoon. I finishing with the doctors appointment I decided to go back to the dealership and get it done once for good. I showed up and they still didn't have the tire. Earlier in the morning I requested to talk to a supervisor, no one has bothered to call or email me back. Be aware of the kind of service this guy perform in these dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Traded for upgrade

By Rebel 1 on 9/10/2018 at 4:12 AM. Helped by Valentine Daniels.

Brought in a nice 2012 Dodge Ram quad cab w/hemi,they appraised it at being worth $12k payoff was $12.8k. They payed it off & sold me a 2019 Rebel Crew Cab w/4x4 & 9speaker audio Alpine system w/subwoofer. Beautiful truck with a service contract. Vehicle price was very reasonable,& the sales person Valentine Daniels was very thorough.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THEY DESTROYED MY CAR

By 77lethal on 7/24/2018 at 12:57 AM. Helped by GENERAL MANAGER, JIM GILLENWATER......1 BIG FAT LIE.

THEY SENT IT TO SOME IDIOT THAT SOMEHOW DIDN'T KNOW THAT DODGE CARS ARE TO BE PAINTED WITH MOPAR PAINT..... AND NOW MY BEAUTIFUL SUBLIME PEARL CAR OFF THE SHOWROOM FLOOR JUST HAS A BUNCH OF GREEN CRAP SPRAYED ALL OVER IT.... THEY REFUSE TO MAKE IT RIGHT! I WAS JUST GOING TO LET IT GO.... AND TRADE IT IN FOR A NEW ONE......BUT THEY ARE SO STUPID..... THEY DIDN'T EVEN WANT TO SELL A NEW CAR AND SOMEHOW MAKE THIS RIGHT WITH A CUSTOMER THAT JUST SPENT 60,000 DOLLARS ON A CAR AT THEIR DEALERSHIP.... DO YOURSELVES A FAVOR AND TAKE THE TIME TO GO TO GREENVILLE.....ROCKWALL SUCKS TOO

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Paid for a trans rebuild and got 3 broken engine mounts

By Gabrielle.bruns on 7/3/2018 at 2:32 PM. Helped by Josh.

I came in for an “open circuit” code relating to my torque converter. After hours of tests and test drives, the technicians spoke with me and indicated the issue was internal to the transmission. I agreed to do the necessary tear down. I was notified I had a burnt clutch and would need a full rebuild at 84,000 miles. I had to pay out of pocket since it was now out of warranty. After getting the run around for pricing with Josh, Peter and Derrick corrected the situation and I paid up. However, my vehicle FAILED inspection at their facility before I even got to drive it away, turns out, they hadn’t put enough miles on it to even inspect. I return the next day and notify them it’s DUMPING and SHUDDERING into neutral but am told they need approval to check it out. Two weeks later I get the OK to come in and they inform me that I have THREE OF FOUR BROKEN ENGINE MOUNTS! They are telling me it’s unrelated, even though they removed two of them AND lowered my engine to drop my trans. They never told me they were broken during any parts of the process... I’ve had 3 “multipoint inspections” in the time my car was there. Less than 24 hours and under 60 miles I brought back to verify the shuddering. THEY BROKE MY ENGINE MOUNTS!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Friendly, Helpful

By MisterMichael on 6/17/2018 at 3:56 PM. Helped by Ezell, Chapa, Alex.

Hands down, one of the best car buying experiences I've had. I am not sure that the whole experience could have been any better. From the test drive and the great product knowledge of Ezell, to the quick financing service of Alex. Even Chapa, who helped me in completing the deal, followed up with me the following day. For anyone who is looking for a great deal, with a 5-star dealership, this is the place for you; highly recommended by me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bought a 2019 cherokee

By Unhappy on 5/16/2018 at 11:59 PM. Helped by Several.

Salesman Augustine was the only helpful one, the rest of the buying experience was awful .. They tried to remove addons ion windshield after final negotiation,, without telling us., then found out when signing final paperwork. I was getting a hitch added , took it in for service to add. They informed me that loaner cars weren’t available for State Farm clients, I would have to use enterprise and put down s deposit. To top all that off after two day the put the hitch on but couldn’t get electrical part to work, then tell me they have to backorder a harness.. Go to pick up my unfinished vehicle and no one could find my keys.... stay away from this place!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great communication for a car dealership.

By hammbone on 5/13/2018 at 4:45 AM. Helped by James Deaton and IJ.

Great place to do business. IJ was awesome in the whole car buying experience. Jimmy was great in financing as well. Great communication even after the sale. Definitely recommend these guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 JK Unlimited issue with starting when hot

By Joe K on 5/12/2018 at 2:55 PM. Helped by Bill Marshall, Beth Anne.

Even though no one was able to replicate the problem so it could be diagnosed, Bill Marshall kept trying. The afternoon after I picked the Jeep up from their most recent attempt to replicate the problem, Bill called me at home to tell me they had just received a notice from DCJR that the cause of the proble had been identified and what was needed to fix the issue. At that time, Bill began working to set up an appointmentthat was convenient for me and when we decided the best day would be a day that he was off, he arranged with one of the other Service Advisors (Beth Anne) to take care of me when I arrived. Tha to me is going above and beyond.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Lied to and then forgotten

By L on 5/1/2018 at 8:54 PM. Helped by Chad , and manager of used sales , and general manager..

So yesterday I called Dallas dodge over a white jeep Patriot Sport, with supposedly 7600 miles speaking with a Chad , he went outside to put his eyes on it called me back told me it was there , we drive from Kilgore Texas and during the drive an internet sales calls over my same inquiry online over this same jeep tells me if I make it in today , the last day of the month they can do 14,000 . But only today , come on in . We get there on my nieces birthday at 3:30 . Not only is there no white 2017 patriot , there are absolutely no patriots . This was completely false . We leave , I call the manager supposedly the General manager, he says he’ll call me back when he finds out how this went wrong . He’s off today . This dealership could care less about customer service , all you get is apology’s. One after another . We are sorry we had you drive 6 hours on your daughters birthday for no other reason than to try to drive back fast enough to at least take her to dinner . She was getting a car!!! . This wax the worst car buying experience I’ve ever had I’d suggest to anyone trying to buy a vehicle in two or three days to steer clear of this dealership , they lied to just get us in from Kilgore Texas and could care less about repairing the situation. Dodge should definitely take a look into this dealerships practices. The whole time they had loaned both vehicles out knowing I’m coming to buy one or the other. Horrible customer service! Not one time did a salesman come out to us we had to literally go in and ask someone to come out and show us vehicles, whomever the used car manager is they should seriously think about someone else . This dealership must have money running out of there ears to throw my business away , thus would have been my third dodge product in 16 months the other two 60,000 dollar dodge diesel. Fool me once . !!!! Thank you General manager for calling me back over your used department, Great looking out !!!!!!!! if it were not for me spending two days looking for this vehicle already I would not even think letting you repair this situation. But I have a feeling corporate will care a whole lot . if this happened once it’s a habit .

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Post-purchase Service Ever

By Devan L Kelley on 4/20/2018 at 3:02 PM. Helped by Billy Fritz.

The customer service when purchasing was great. After they have your money, they treat you extremely unprofessionally. I have been trying to get a hold of any person to return a warranty purchased on my vehicle and all I received was the runaround. After over a month of trying to get a hold of someone, I filed a BBB complaint and drove 2 hours to the dealership. I submitted the paperwork and they botched my return and are now blaming Mopar for my missing money (even though Mopar returned their portion) and have no interest in helping me and still won't return calls or emails. The only call I've received was someone named Billy Fritz, begging me to take the BBB complaint down and then promising the entirety of my refund will be processed. It did not get refunded and the very limited communication I have had with Billy via email (since he will not return calls or answer his phone, just like everyone else at the dealership) has been 100% lies and I have no idea why they are being so difficult considering the car I purchased was extremely expensive. I would not recommend this dealership to anyone. If by some chance you have to buy from here, make sure you never need to return for service or anything else because the 100% do not care about you after they have received your money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent !

By Jose L. on 1/15/2018 at 12:00 AM. Helped by Amado Medina.

We went in to see if we can trade in our car, the sales person was great and ver helpful! And we ended up leaving with a 2018 vehicle very excited and satisfied with the service we got!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Nixon-175 on 1/10/2018 at 9:20 PM. Helped by Merilou (long dark hair brown sparkling eyes).

Marilou greeted and stayed available during the visit. Everything was made perfect. Doughnuts and coffee in the waiting room. Large comfortable couch I could nap on during the wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dallas Dodge

By MsMay on 1/5/2018 at 11:24 PM. Helped by Dusty.

I made my appointment online, which was super easy. They took me in right away and everyone was really nice. Dusty helped me and she was awesome

I would recommend this dealer.