Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honest and reliable, fair priced!

By Kassie O. on 9/27/2019 at 4:50 PM.

The dealer we worked with was fully committed to finding us what we needed and was extremely honest and respectful with what we needed! He was knowledgeable and friendly and made the buying process smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome team!

By Happy customers on 9/11/2019 at 1:59 AM. Helped by Andy King and Joe Cyr.

We just purchased our 2nd vehicle in just over 1 year. I think we found the dream team for customer service; Dustin Smelley, Andy King, and Joe Cyr. They were polite, courteous, down to earth and sincere. We both commented on our way home that this was the best team ever.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Love my Rogue

By szinke on 8/28/2019 at 12:16 PM.

I worked with Nick on finding a new used car before moving to Oregon. I really did not have an idea of the type of vehicle I wanted but I knew the qualities and characteristics I needed in the car. Nick was able to find me the absolute perfect car for me and I couldn't be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe Doucette Is the Best!

By Allen Squared on 8/23/2019 at 7:57 PM.

We had a great experience buying a great used car from Joe. He was personable, professional, and a pleasure to work with. He helped us find exactly what we wanted. We highly recommend Joe to anyone looking for a hassle free car buying experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Love my Exploder

By Lubitza on 8/23/2019 at 3:13 PM.

I worked with Dave, he was great and personable. We had a few hiccups in the process no fault of theirs but we made it work and I left ecstatic! I don’t have the greatest credit but they still were super flexible and did everything they could to make sure I got the vehicle I wanted on my own. I am the proud owner of my 2015 Ford Explorer, I’ve had her for a few weeks and am still in love! Thank you Dave for making this experience a great one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, would go back and recommend.

By Harkeysmith97 on 7/21/2019 at 9:59 PM.

I went in to darlings used car lot to look to purchase my first car on 7/20/19. Immediately I was greeted by a darlings employee, Joe Doucette, who was more then willing and happy to help us with all of our concerns and questions, and did so with a smile. Buying a car can be very stressful but I’m so happy to thank not only Darlings, but Joe Doucette for making such a stressful situation easy. I would definitely recommend Darlings to any first time or season car buyer, and make sure to ask if Joe is working!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great sales service

By Kit on 7/11/2019 at 12:37 AM.

I wanted a car. I told Corey what I was looking for -- a manual transmission, five years old or newer, and fun to drive. He had several, I loved two of them, he helped me choose which one to take home. He was patient while I hemmed and hawed, and took them to my mechanic to see what he thought. My mechanic said if he'd known they were from Darling's, he would have saved us the time because their used cars are always in great shape. Overall, I enjoyed the experience and felt comfortable with Corey. I would buy from him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Salesman

By wendic on 6/20/2019 at 10:11 AM. Helped by Mark Lockman.

My Salesman, Mark Lockman, was not pushy nor did he treat me, shall I say, like a dumb girl. My finance guy, Dustin, made sure I understood all the financials and got me a great rate. The service dept.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Used F-150

By GuyElement on 6/14/2019 at 1:23 PM.

I bought a used F-150, and was informed that it had passed some sort of 150 point inspection. A year later, when I took my truck, to Darlings, to get state inspected, it failed because it needed a complete rear brake job. It cost $600.00 to fix. My question is why, in less than a year, did my truck failed the state inspection? I originally bought the truck and it had a state inspection. I was informed at that time that the truck had passed the Dealership 150 point inspection and there was no mention of having any problems, especially bad rear brakes. If I had known of the bad brakes it might have influenced my purchase. My family and I have purchased six vehicles through the Darling Dealership, this is the first time that I have been disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

0 credit, was approved for a loan.

By EdgeGirl on 6/13/2019 at 10:07 PM. Helped by Joe Cyr.

Where do I begin? I'll start with approaching the doors at Darlings, and having two sales reps open them for me. I was immediately welcomed, and introduced to Nick Spann. Let me tell you about Nick. He has a friendly smile, a fantastic attitude, and it was a pleasure working with him. I was nervous and hesitant that I wouldn't be approved for a car loan. However, Nick made me feel at ease the whole time in making sure I was comfortable, was offered water, and or coffee. Now, let me tell you about Joe Cyr. Joe went out of his way to keep assuring me that everything was going in a positive direction. Like Nick, he has a friendly smile, fantastic attitude, and was an absolute joy to work with. Working with Joe, was like working with an old friend of mine. Those two men are top notch, and make a great team. When it was time for me to pick up my new SUV, Nick made sure I knew how to use all the new bells and whistles, before I drove it off the lot. I do know that when it's time to trade this SUV in, I will be going back to Darlings. I will also not hesitate, to share with friends and family, my experience at Darlings. Again, thank you Nick and Joe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Profssional but with such a Personal Touch

By DJinOaklandME on 6/11/2019 at 2:21 AM.

First I feel I should start this review by saying "Thank you" to the darling family. Thats really what I experienced while shopping for a new vehicle. I was introduced to and cared for by a family of professional, down-to-earth, reasonable people at darlings. Please let me explain. The vehicle I was interested in was almost an hour away from me so I requested if they could bring it down to one of their dealerships that was only 15 min away, and they said "Sure, no problem!" This all happened before I even met any sales people, or allowed them to see how serious I was about buying. So when I meet the traveling Sales rep (Dustin Smelley) he was completely professional and yet down to earth and easy to talk to. Without any stress we negotiated a very, very good price for the vehicle and when I left to think about it over night their was no pressure or stress from them! I received a phone call the next day and they were more than happy to make the purchase of the vehicle fit my family financially and even offered and negotiated better terms for the loan. Absolutely amazing experence! I never write reviews but I cannot say enough good things about the darling dealership family. When picking up the vehicle, they treated my kids to ice cream and hot chocolate and that was just somebody from the service dept who was walking by. All the paperwork was just as we discussed, and ready to go. In 15 minutes I had the keys and was almost hesitant to leave because the experience was just that good. Needless to say I will be back to buy all my vehicles from the darling dealership family. Thank you Teresa (Customer Care), Joe (Finance) and Dustin (Sales) from darling in Bangor, absolutely amazing service! Thank you to the manager Jim and supporting staff in darlings in Augusta for being so accommodating. And Dustin Smelley, your efforts, kindness, and professionalism is so appreciated, Thank you again for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service, once again!

By TDILoverNH on 6/5/2019 at 8:06 PM.

Dave was fantastic and put me back in a TDI just like the one I previously had before the VW buyback...he made the process quick and easy, and gave exceptional service after I experienced less than exceptional service at a different dealership. Darling’s treated me right on my first TDI in both sales and the service department, and they treated me right once again on my new TDI! Thanks to both Dave Robinson and the experienced finance department, I’m once again a proud VW owner!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Sbailey19 on 5/23/2019 at 7:25 PM.

After I totaled my new vechile back in January I wasn’t expecting to begin the search for another vechile so soon! With rough credit I felt like my options would be very limited or none or I was going to be sold a unworthy car again but I decided to check out Darlings Used car location in Bangor a try and as soon as I walked in there with two of my inpatient children lol they treated me as a very important customer worked hard to find me a lender and gave me choices on a car I had choices I never thought I would have choices and they even held my selection for two weeks til I had the full amount for down payment I am completely happy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful, friendly and quick!

By Mamagiraffe on 5/7/2019 at 8:17 PM.

We just bought a used 2014 Nissan truck and everyone was extremely nice and helpful with no pressure whatsoever. Even the paperwork part was pretty easy and didn't really take very long.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By The.Kimballs19 on 5/7/2019 at 2:26 PM.

My husband and I had a great experience dealing with Dustin, Bob and Amy!! Darlings was a great company to deal with!! Thank you for the help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely helpful and friendly

By Joakman on 4/19/2019 at 6:34 PM.

I came to darlings again to look into upgrading from my Honda civic, Nick was extremely kind and helpful through the whole process. He was very patient with me as I had my 10 week old baby. Over the course of of a couple days he showed me many vehicles and listened to exactly what I wanted and found me the perfect one. He went above and beyond to make sure I found a low mileage SUV and was happy with my purchase. I bought a Nissan rogue and I will definitely return to darlings, and hopefully be able to work with Nick again! Amy was also extremely helpful when it came to finding financing for me, and was so kind to me! Thank you all :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dustin Smelley Salesman of the Year!

By Devinmp1992 on 4/9/2019 at 11:47 PM.

Very pleased with how quick and professional everything was taken care of! Made me feel like I was their top priority and very knowledgeable with every question that I had! I recommend anyone looking to purchase a vehicle used or new to go to Darlings! Dustin was very friendly and welcoming and you could deffinately tell he wanted to make sure you got exactly what you were looking for! Thumbs up to him and the whole Darlings crew thank you very much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

SAME DAY New to Me Car with GREAT financing!

By SuzynKids on 4/2/2019 at 4:07 AM.

Corey Richards was amazing! He was great with my children and helped us get the perfect car! The finance department didn't fail me even with a previous bankruptcy in my past. Corey listened to my needs and helped find the best fit for me and the kids. It was a very positive experience and we left driving a new to us car that same day. Thank you Corey!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient

By Kailee on 3/28/2019 at 11:05 AM.

Alan was great to work with and VERY VERY patient with me. He made sure to accommodate what I needed with a vehicle and was very helpful in finding the right one for my family. I would recommend him to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Allie on 3/25/2019 at 3:39 PM.

Alan has been the best salesman ever. He has helped so much and I am beyond happy. I have gotten 2 cars now and brought a friend to her her car there. I will never go anywhere else. Every one is amazing.

I would recommend this dealer.