Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3.7  
Price
3  
Quality of Work
3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

request stickers

By dave 1938 on 6/8/2017 at 12:44 PM. Helped by unknown.

h Hi, my name is David cross & I live in Michigan. I saw your name on a pickup in Texas& was wondering if I could get a couple of the stickers to place on my car, it would be neat to have my name on my car. Please send me some if you can. DAVI CROSS, 3126 STONEWOOD LN, HUDSONVILLE, MI 49426 Thanks a lot, David cross.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great guys and great service

By RBish on 4/6/2017 at 4:57 PM. Helped by Dave.

I am a fairly long time customer of Dave Cross on and off. I first had a '90 Riviera. Now I have an Enclave and an Encore. The Buicks I have had have been some of the best cars I have ever owned. The Cross service has always been the best I could hope for. Prompt and quick on the regular maintenance, accurate diagnostics and records and competent and thorough mechanics / craftsmen for the bigger jobs. I've never had any reservations recommending Cross service. Great guys doing a great job.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I'M BEING IGNORED....

By Charger on 1/24/2017 at 7:51 PM. Helped by Stuart Williams (Salesman) Chad Cross (Sales Manager).

First of all the dealership managers are ignoring me. Won't return my calls or e-mails. I want reimbursed for money I spent repairing my 2015 Dodge Charger because the recon dept. screwed the advertising plate and frame directly to the front bumper, no front license plate holder. After I removed the broken frame and plate there was three ugly xxxxx in the front of the bumper, very ugly on such a cool looking car. Also no second remote keyless entry. Car was sold with only one. And we were told that our salesman would contact the previous owner and try and get it to us. Our salesman stated he's tried and previous owner won't return his call. Can't even get anyone to call us back. Horrible customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low Pressure, Great Deal, Huge Satisfaction!

By melchert on 10/28/2014 at 5:58 PM. Helped by Don Paddock.

Long before I bought a car from Dave Cross Motors, I took my Sierra there for regular service. The consistent high quality, accessible, and affordable service offered by Dave Cross and his team has been truly remarkable! That consistent service game me confidence to consider purchasing a vehicle from Dave Cross Motors--I've now done that twice. My most recent experience was a "click and drive" online experience with Dave Cross Motors. Don Paddock, the internet manager took on my case. I found Don to be a truly remarkable sales person. He knew everything about the vehicles I was considering and answered every question I had. Probably most importantly to me was that he actually listened very carefully to me and responded promptly and appropriately to every request. I told him that I took a lot of time to make the purchase decision and that I could be difficult to deal with. Yet, he never pressured me and always responded with excellent information. In the end, he worked a great deal for my trade in and got me the best price possible on my new truck. And, to top it off, unlike other high pressure/high volume dealers in the metro area, he followed up with me and even helped me in getting and using a GM coupon for accessories (and he ordered it for me). He has continued to follow-up appropriately and timely on everything. I highly recommend Dave Cross Motors, Dave Cross for his affordable, accessible, and high quality service, and Don Paddock for new vehicle purchases. The whole team at Dave Cross Motors is outstanding! My thanks to Cliff as well. They are a great group! Thanks Dave Cross Motors!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By gsieve on 7/2/2014 at 2:25 PM. Helped by Don Paddock.

Was in KC Metro on business and visited Dave Cross to look at a 2012 GMC Sierra Denali. Puchased the vehicle after meeting with salesman, Don Paddock. My experience was very good. Don was very personable, knowledgeable on the product and not over bearing. Very positive experience with the staff at Dave Cross including receptionist, business manager, etc. thanks. Love my new truck. GS

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

What a great experience from a car dealer.

By BECKYAT on 6/25/2014 at 4:51 PM. Helped by Donald Paddack.

I would like to thank everyone at Dave Cross Motors for helping out with the purchase of our new vehicle. We had a great experience with alot of patience from our salesman Donald Paddack. He was very knowledgeable about the vehicle we purchased and made sure before we left we knew all the ins and outs of it. He was happy to help us find all of the features that we needed on our vehicle, making our shopping so much easier with our busy schedule. Donald you did a fabulous job and we look forward to seeing you in the future. Sincerely, Taff Family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good place to buy.

By tdhp55 on 6/18/2014 at 2:58 AM. Helped by Don Paddock.

Price was right and the service was great! I would highly recommend this dealership to anyone in the market for a new or used vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Anti-Service

By billbergmann on 6/2/2014 at 9:57 PM. Helped by Gene White.

The worst experience ever! I went to the dealership to find out how they would replace the silver trim on my door that had faded to a whitish haze. I was met by a younger service writer (who's name I did not catch) he stated that because I bought the car at Car max that I should return it to Car max to see what they would do. To which I replied "but it is a Buick and only has 19,000 miles on it" said very sternly as I felt I was being pushed down the road. He responded by getting Gene White (the Service Director) who proceeded to blame first Car max for burning it with a chemical. Then when I told him that it was not that way when I bought the car he proceeded to blame me for the "damage". Finally I stated "how much for the part and the installation?" He continued to argue if the part was defective or not by using an example of "if your windshield got a crack would that be defective" to which I responded that is not the same thing and he continued to argue doing his best to get me angry. After that I asked one last time "how much for the part and the installation" to which he replied "I won't sell you it go somewhere else". At the end of the conversation he stood in the door of my car and continued to berate me until I stood up and told him that he best step back. I love my car and am unbelievably happy with everything that has transpired since I purchased it, however Gene is a rude instigating man that should be given a position with little or no contact with people.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Sales Service

By tdw1962 on 5/30/2014 at 11:32 PM. Helped by Don Paddock, Justin (finance).

We searched online for the particular car we purchased. Dave Cross Motors had it. Don Paddock was very helpful, pleasant and knowledgeable about the car. Even though this is a Buick GMC dealership, the car we wanted was a Cadillac CTS and it was at this dealership. The sales and finance experience was great, not too lengthy and not too pushy. We would come back to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No pressure buying experience

By cdadams62 on 5/30/2014 at 3:00 AM. Helped by Richard Hill.

Richard Hill was very patient with me. Listened to all my concerns in buying a new truck and allowed me to make my own selection. He answered for all my questions, and explained every detail and options on all the trucks I looked at. I never had a better buying experience and would highly recommend Dave cross dealership to any one considering buying a used or new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A good place to buy

By golfguy1 on 5/28/2014 at 1:04 PM. Helped by Don Paddock.

Don was very helpful with me and my wife while we were looking for a new truck. He answered all our questions and gave us a good deal on a new GMC. He also has called to check if I needed anything or had any more questions. He's the first salesman to do that and I have bought several new cars and trucks. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don Paddock

By ethkymom on 5/21/2014 at 6:55 PM. Helped by Donald Paddock.

Don worked with me throughout my whole SUV buying experience, I contacted him by internet first, and he got right back to me. I had a lot of "specific needs" in a vehicle that he helped me find, he even scoured the nation to order in the exact SUV that I wanted!!! It was really a quick and easy experience thanks to Don and Dave Cross. They are such nice people there. I would totally recommend buying your next vehicle at Dave Cross and ask for Don!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely recommend - 2nd vehicle purchased from them

By Pantherlynn on 5/20/2014 at 1:56 AM. Helped by Donald Paddock.

They made me feel welcome and treated me fairly. This is the second vehicle I purchased from them, and I'll go back again for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience, couldn't be happier

By gabegray3 on 4/4/2014 at 3:44 PM. Helped by Sam Miller, Gary Day, and Justin (finance manager).

I could not be more pleased that I decided to go with Dave Cross Motors to buy a vehicle. I had been looking for a used Chevy Silverado, and I found one online that they had the exact model/trim/features I was looking for, so I decided to go give it a look. Not only was the truck in beautiful condition, the salesmen and finance manager (Sam, Gary and Justin) were some of the nicest people I have ever worked with. I was approached with a smiling, friendly face, and I instantly had the feeling that they were not trying to pressure me into buying anything. I went there near close one night and as I was walking away, Gary had just said "Come by tomorrow and give it a test drive. If you like it then maybe we can make a deal. If not, then that's okay!" Right then I knew that they were not one of those dealerships that are pushy and just trying to make a sale. So I came back the next day and worked with Sam and Justin on making a deal after test-driving the truck, and they were very honest, caring people. I ended up making a deal the next day. I cannot say enough good things about my overall experience of buying my first truck. I recommend this dealership to anyone looking for a new or used car with great, professional and honest people. In the future when I need to get a new vehicle, Dave Cross is first on my list.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have bought over 30 cars in my lifetime. By a long shot...

By CMJ1977 on 12/13/2013 at 11:43 PM. Helped by Sonny Page.

I have bought over 30 cars in my lifetime. By a long shot Dave Cross Motors made my auto purchase the easiest I have ever made. No stress and no pushy sales. Sonny Page did a top notch job selling us our GMC Terrain. Great personality and made sure we got the car we wanted and the payment we could afford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience! No pressure. The knowledgeable...

By chrisnigro on 11/26/2013 at 10:22 PM. Helped by Matt & Chad Cross.

Wonderful experience! No pressure. The knowledgeable staff was forthright and courteous. Will definitely return for my next vehicle. This is the way car buying should be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We just purchased our second car from Dave Cross Motors...

By sdziura on 11/19/2013 at 4:57 PM. Helped by Sunny Paige.

We just purchased our second car from Dave Cross Motors in Lee's Summit. The friendly staff is great and they work with you, and do not pressure you to buy something your no sold on. They are knowledgable and courteous and I will definitely go back again in the future! Purchasing our 2nd car from them was easy, and there was no stress involved. They are upfront and honest and I could not ask for a better sales person Sunny Paige! Thanks again ...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our experience at Dave Cross was great. We are very...

By jimmymizell on 11/8/2013 at 3:58 PM. Helped by Sunny Page.

Our experience at Dave Cross was great. We are very happy with our new 2013 Buick LaCrosse. Sunny was very helpful and we didn't feel pressured to make a purchase. She helped us test drive several models until we found the car that was right for us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I was able to work most of the deal and questions I had...

By dgreene81 on 11/5/2013 at 2:20 AM. Helped by David Chung.

I was able to work most of the deal and questions I had over email. David was quick to respond and had an answer for each question and helpful with each picky request I had for my new truck. I would highly recommend David to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I had a great experience at this dealership....

By spiderd21 on 10/24/2013 at 5:00 PM. Helped by Mike Hatfield, Percy Starr.

My wife and I had a great experience at this dealership. Mike Hatfield was a great salesman. He didn't try to pull one over on us. Percy Starr was very diligent on getting us the best deal for financing. We definitely would recommend this dealer.

I would recommend this dealer.