Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.7  
Price
3.7  
Quality of Work
3.7  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A blessing

By Mjpence36 on 11/12/2017 at 4:17 PM. Helped by Bob.

I was in a terrible spot with a lease and needed some help on what to do. I went to a different dealership on Friday, they didn’t want to help me or even offer suggestions. I called Dave Kirk and talked to Bob, he was helpful. I decided to go on Saturday to see what they might be able to do or suggest. The whole dealership was pleasant, kind and helpful. They all pulled together to make something work for me and got me in a new car. I’m very grateful for the folks at Dave Kirk in Crossville. Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vacation interrupted

By SusieSocialWorker on 8/23/2017 at 2:58 AM. Helped by Jace Cowell, Richard, Leeann, Charles Strayer.

My sister, best friend and I were driving from Texas via Alabama to Pennsylvania when, in the middle of a Saturday afternoon, my 2010 Chevy HHR literally stopped in a curve on the way up a mountain on Tennessee 52. A very nice lady and her son helped us get my car off the road and got us a tow truck. We were towed into Dave Kirk Chevrolet in Crossville around 2:15. We met up with Jace Cowell there and couldn't have been put in better hands. Mr. Cowell explained everything succinctly and made the three of us feel as much at home as he could. Mr. Cowell kept in touch with us at every step to getting my car repaired and even followed up with me a few times to ensure we got home safely. He was awesome!! I'd like to also thank Richard for doing the work on my car, Charles Strayer for comping our lunch from The Beef and Barrel, the ladies in the office and LeeAnn (I think that's her name; sorry if I'm wrong) who was also working Saturday July 29, 2017 and helped us with all our stuff. She put 3 suitcases, 3 ice chests, several boxes and a bunch of other stuff in my rental that they had unloaded from my HHR. I've been home 3 1/2 weeks now and just learned of this website when I bought a new 2017 Chevy Trax from All American Chevrolet of Killeen on August 14th. (Love the Trax!) Just wanted to let everyone know I had a great experience with Jace Cowell and others at Dave Kirk Chevrolet under very trying circumstances.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional and lacking integrity

By Moon30 on 10/10/2016 at 10:04 PM. Helped by Jaime.

I called about a car advertised for sale on a Saturday evening and after putting a verbal deal together, which we both agreed to, I was instructed to call back on Monday (since they are closed Sunday) to transfer a deposit. On Monday I was told that they sold the car instead to an online auction and that they got more money for it. If a deal is verbalized, I'd expect that they'd honor it. The salesman, Jamie, claimed that he didn't know about the online auction. First of all, that sounds like total BS, but if it is true it only reaffirms that he is an amateur and is unprofessional. When buying a car, finding a dealership that upholds integrity and professionalism is key to making a smart investment. Steer clear of this place.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Stay away

By Asd on 9/28/2015 at 6:37 PM. Helped by Scott, Kim.

A couple of years ago my dad and I took his Cadillac in for service. We spoke with Scott who recommended that he replace power train. We asked for estimate including all charges and taxes and agreed to do business with them. When we picked the car up Scott claimed he had lost his notes and tried to charge us taxes on top of the estimate. A couple of years later the motor is making a knocking noise. I called Kim in service and she assured me the motor was under warranty and told me to bring the car in. I get there and Kim tells me she hears the knock but needs to verify that the motor is under warranty. The mechanic claimed he couldn't find anything wrong. They wanted me to pay $570 to tear the motor down and then decide whether or not they would honor the warranty.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I bought a lemon

By joeyhh on 8/9/2014 at 7:47 PM. Helped by Dave Kirk, Bill McGraff, Tim Poole, New Operations Manager (don't remember his name).

Never, ever, consider buying a vehicle from this dealership. I bought a new 2014 Silverado in June from here, and I have had problems since day one with this vehicle. I have taken it back here 4 times, and to 2 other GM dealers but still have the same problems. I have heard every excuse from the service department at Dave Kirk, from "we can fix your vehicle" to "the truck has to adapt to your driving style" (which is a good one), but never any solutions. I have gotten GM involved, but all I still hear is the same garbage. Finally, I took this piece of junk back to try and trade into a different vehicle, and I was told I was "upside down" in this truck, even though it's brand new, and has been in the shop for 28 of the 1st 40 days I owned it. Also, don't believe talking to the owner Dave Kirk will solve anything. I did this also, and it was a waste of breath and time. Don't walk, RUN from this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They treat you like family!

By keishamarie531 on 6/28/2014 at 11:21 PM. Helped by Eric Garrett, Kevin Wagner, Scott Elmore.

I've always used their service department and have worked with mainly Scott and Kevin when we had any problems with our car. They treat you like family and are up front and honest as wwell. So When we decided to buy another new car, we went directly to them and even with horrible credit, Eric got us a very decent financing rate and got us out of our nightmare of a car. He and the other salesmen worked as a team to get us the very best deal and found the exact car I wanted. Totally recommend them for all car needs!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Unexpected appointment

By jim1rn on 5/26/2014 at 2:46 PM. Helped by Zak, Rick, Service Manager?.

My wife & I had just moved to Crossville, TN.. We had been experiencing problems with our ac on our truck. We stopped in the 1st times and discussed the issue with Zak, and the service manager in regards to work, warranty (which we didn't know about). Consequently we had planned to s et up an appointment. We stopped again (on short notice) and Zak gave us an appointment for late in the day. Upon completion of the work, troubleshooting, both Zak, Rick, and the service manager ? spent time with us going over their appraisal, and work done, and recommended work. No rush, no cause to hurry even though it was the eve of a long holiday week-end. In summary, excellent customer service, friendliness, approachable, and results. Customer service is the number one problem in US businesses today and its reassuring to see a company that employs such good people.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Was told by Zack, service rep, that I could receive tire...

By brennen on 3/5/2014 at 8:38 PM. Helped by Zack and service desk.

Was told by Zack, service rep, that I could receive tire rotation and balance for $5.00. Several times I repeated this price back to him and he continued to state yes that that was the cost til it came time to pay for it. It was actually $20+ for this service and Zack admitted that he did state this but I still was charged more than I was told. This isn't the first bad experience at this dealership. I can only hope that they aren't taking advantage of others.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We just came back from a vacation to Crossville,...

By sarahslater47 on 4/2/2013 at 12:20 PM. Helped by David Boles and Scott Elmore.

We just came back from a vacation to Crossville, Tennessee and while we were there our car broke down and we were only able to drive it less than a mile and ended up at the wrong dealership. We walked down the street to the GM dealership (Dave Kirk Automotive) and explained our problem to them. The service center wasn't open for business on Saturday, in fact, it was being used by the Boy Scout for the homemade car derby, so we were not going to be able to get the car worked on until Monday. David Boles drove my husband back up to where we had left the car so that he could meet AAA as they were going to tow the car and also arranged for us to have a loaner to use until our car was fixed. Mr Boles is a car salesman and he didn't stand to make any money off of us because we weren't looking to buy or trade our car but he was so kind to us, gave me coffee to warm me up and then driving us back up the hill we had walked down in 30 degree weather to get to them. Monday morning we got a call from Scott Elmore, the service manager, and we had major transmission problems. We thought at first that we were under warranty but we were actually just out of warranty. You can't begin to imagine how upsetting that is when you are away from home with limited funds and you are having major car problems on a car with less than 60 thousand miles. Mr Elmore called our mechanic here in Florida at Dick Norris (Toby) and they arranged that the work on the car would be covered under the customer loyalty program. We ended up also having an oil sensor problem and a leak which was also fixed. Everyone at the dealership was so kind to us and went out of the way to make sure that our vacation was as upset free as it could be. I will never go anywhere with our car other than a GM dealership. We got calls from Toby (service manager at Dick Norris in Clearwater, Fl) making sure that everything was going well and Dave Kirk Automotive even called us on the trip home to make sure we were ok. I will never own anything other than a GM car and my husband and I will be loyal customers for the rest of our lives. We go up to Crossville twice a year and it is very comforting to know that if we have any car problems, we have an honest, helpful, kind, caring dealership right there in town that we can go to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David was very friendly and not at all pushy. it felt...

By lundy72902 on 2/16/2011 at 3:16 PM. Helped by David Martin.

David was very friendly and not at all pushy. it felt like we were talking to an old family friend. we haven't decided on which vehicle we are going to purchase (they really do have a great selection!) but when we do, it will definitely be with this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great to work with a dealer that had all GM brands...

By Caddybill on 1/17/2011 at 6:58 PM. Helped by Dennis McCreery.

It was great to work with a dealer that had all GM brands first of all. Made it easy to compare a Terrain, an Acadia and a SRX. My wife loved the SRX, it was the best fit for us both. The sales force was not pushy, just very helpful in making the final decision of which car to buy. They even let us take the SRX (our final choice) home over night, to make sure this was the right choice for us. We have found the service department to be a first class operation also. They are very courteous and helpful. They make every effort to make sure you are completely satisfied, right down to a courtesy car wash. I am so glad that I could deal with Dave Kirk Automotive in Crossville and did not have to put up with the "big city" dealers. This is one of the best car buying experiences we have ever had.

I would recommend this dealer.