Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience! Great People!

By Daniel Roche on 2/19/2018 at 4:49 PM. Helped by Peter Kuhns. Matt Doner, Mark Reilley.

I recently purchased a F-150 Pick up truck from Dave Pirro Ford. The staff was great. I was presented with options that met my requirements. The selection was good. The salesman spent time explaining the options in terms of cost / benefits. Financing was quick and efficient. At no time was I rushed or pressured. Great job! Dan R

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Leubner6656 on 6/26/2015 at 3:57 PM. Helped by Jason, Dan.

I would not recommend this dealer to anyone. Brought my vehical in for service under an extended warranty when shop called me to tell me what was wrong, I told them that was not making the noise I was hearing. They told me it was and it would fix the issue. I picked the vehical up 3 days later and didn't even make it 5 minutes down the road turned around and went back telling Jason the service manager that the vehical was not fixed ! They then told me to bring the vehical back a week later, after I insisted that a tech ride with me at that minute to hear the noise that truck was making. The tech hears the noise and apologizes for not hearing it in the past 3 days they had the vehical. A week later then I call and to make sure they have a car and nope. Let's rescedual for Friday 10 days after it should have been the first time, and when I ask about other jobs that needed to be done not covered by my Warrenty and you couldn't get return calls from Dan or Jason. They still have not fixed what my vehical went in there for, refuse to now if I do not pay more $. I will definitely take my business elsewhere along with all my Ford family. As well as have filed a dealer complaint with ford aginst them. Wouldn't take your vehical here unless you want to pay tons of money and be inconvienced!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

5 Star dealership an employees. Dealt with these guys for...

By timmer1953 on 10/27/2013 at 2:21 AM. Helped by Matt Aman.

5 Star dealership an employees. Dealt with these guys for years in both sales and service. They don't come much better ! Don't take my word for stop by and talk to Matt jr.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Quality of Work

this review shares my multiple service visit experience...

By the silver bullet on 6/6/2013 at 3:42 AM. Helped by service manager.

this review shares my multiple service visit experience at dave pirro ford in skaneateles, ny. march 2013 i had and oil change done on my taurus x (i usually do these myself, but it was way too cold outside) when i brought it home i checked the oil, it was overfilled by one full quart! i just drained out the extra quart, and i didnt say anything to the dealer (although i should have). im glad i checked it, it certainly would have done engine damage over time. may 2013 my second visit involved my fusion, this was for a set of new tires to be mounted and balanced. upon recieving the vehicle i found scratches all over my aluminum wheels from the mounting or balancing machine, and a ton! of grease and oil stains all over my carpet (light tan carpets), due to the poor workmanship, i decided to check my wheel lugnut torque, and not to my suprise they were torqued to only 40-50 ft. lbs! very dangerous! i promptly brought the vehicle back to complain, where the service managed told me they would fix the wheels and remove the stains on the carpets. and they still havent made good on their promise. needless to say you would be well advised not to have service work done here, they have proved themselves to be incompetent at best.

I would not recommend this dealer.