Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.7  
Price
3  
Quality of Work
3  

Dealer Reviews

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Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A “down-home folksy place" recommended by an MD, PhD

By Oliver Squid on 3/15/2019 at 7:32 PM. Helped by Tom Inman, Jack Dwyer and Tim Nothum.

I had been talking about replacing my car for a while. It was wrecked and the plates were about to expire. When I'm done with a car, it's pretty used up. With my son set to graduate college this spring, I decided to maybe, just maybe, buy a new car. One day while I was talking to the doctor/scientist mentioned in the title, cars came up. He told me that I should go check out Dave Sinclair in Pacific because it was the kind of a place that reminded him of “small town back home” with “great people”. When I reminded him that I was from the Pacific area he said even better, you won’t have to go far for good service and that he didn’t mind driving from St. Louis to get it. I wasn’t planning to buy a new Jeep that day, in fact I wasn’t planning to buy anything at all. I was just looking. My girlfriend and her son were with me when we stopped by Dave’s showroom. We were met by a new salesman, Tom Inman. He asked me what I was interested in and I told him that I was looking at anything, new or used, that got twenty-five miles to the gallon or better, was still under factory warranty and not a pooch. And that I was just looking! I thought I was a car guy. Although, I own a truck, I like driving cars. Much to my surprise I started leaning toward a Jeep Compass. When I sat in one in the showroom, I noticed it didn’t have the all of the blind spots that I was used to in other SUVs. I think Tom figured out how this was going and asked me what my favorite color was. A few moments later he pulled up in a red 2018 for me to test drive. The drive was good, but after we parked it another one caught my eye. We went back inside and Tom pulled the specs on the one I had just driven and the one that I would end up buying. While we were looking at the numbers and the different options between the two, Tom popped back in with another set of keys and said if you’re really of thinking about the other one I won’t let you buy it unless you drive it. But, by this time my girlfriend’s 10 year old son was getting a little crabby about the car shopping process and had no intention of going on another test drive. The manager said it would be okay, if he just wanted to watch a little TV in the waiting room while we took a drive and that he would watch him. We weren’t worried because he had his phone and could call either of us, and that we would be back pretty quick. We were. I had just found exactly what I was looking for. I had to pay a little more for the 2019, but it had better options and I LOVED it. It has snowed a few times between now and then and I now really have a hard time trying to figure out why I never owned a four wheel drive before. I love my new Jeep! Tom even washed it for me last week, like he said he would and just like the doctor said, “great people”.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

Ordered New

By Beasttruck on 1/17/2019 at 8:15 PM. Helped by Jordan Beck.

Ordered new truck and was pleased with the outcome. Staff was friendly and helpful. No pressure from them to make a sell. Would recommend them if you are looking for a vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer beware

By mssmith on 1/31/2018 at 10:32 PM. Helped by Mr. Sinclair.

*Buyer Beware* I started my search for a New 2017 Ram on Auto trader, like most Americans searching for dealer incentives and driven by prices, I looked some 300 miles from my home. If it's a good deal, then why not? I came across Dave Sinclair's vehicle on Auto Trader for an astounding $29,948.00 for a loaded Big Horn Crew Cab 4x4 SLT, normal price at other dealers was $36k, so I called down to Sinclair's to make sure the vehicle was still in stock. The internet manager, Jane, whom answered the phone was pleasant and easy to work with. She did inform me the vehicle was still on their lot and since we had only 2 days left before the incentives were no longer valid through Dodge, I should make my way to their dealership, sooner than later. As I was starting to figure out a time to drive 6 hours one way I happened to look on their website only to find the exact same vehicle priced at $34,200.00. Keep in mind, Jane had said nothing about the price. So I told Jane we would be down to purchase the vehicle and I had already been pre-qualified through my bank and Dodge, but they would have to honor the $29k price. "Well, I'm sorry but that must be a mistake made by Auto Trader." Jane tells me. "Our price is what is listed on our website." "So what would have happened if I never would have looked at your website and I would have drove all the way to your dealership to buy that vehicle?" I asked. "We would honor our website price." She stated. The reason I tell this story is because I would like everyone who reads this to understand that this looks like a classic Bait and Switch. The pricing stayed the same reduced amount on Auto Trader after I brought the mistake to their attention. Members of Sinclair's staff called Auto trader to adjust the price, or so they told me, but no changes were made to the price until the vehicle was sold. Also, I was informed that AutoTrader had the wrong price for quite a few of Mr. Sinclair's vehicles. The whole process seemed fishy. After speaking with Jane twice she informed me the dealership would only honor the $34K price tag because it was Auto Traders fault the price was different. Regardless, of who put the wrong price on Auto trader, they are still representing Sinclair's. If a company hires a third party to do their advertising ultimately, the hiring company still has to take some responsibility and to make it "right" when a customer calls them out about it. I made a few more calls to the dealership that afternoon; a few to Dave Sinclair himself. He informed me they would not move on the $34K price tag. I informed Mr. Sinclair about the Auto trader mishap and how false advertising is in fact illegal, but "accidents" do happen and since their key slogan is something to the effect of "we will do everything to make it right-even if its free" I didn't think there would be any issues. However, I was mistaken. Mr. Sinclair told me to wait for his call back and he would get me a "new number," suggesting a lower price than the $34K. So I waited... and waited... and waited some more, realizing I had only a few hours to make sure this deal was going to go through because the Dodge prices were done on 01/31/18. Mr. Sinclair called me back at around 8pm to inform me the truck had sold. (not to my surprise) I guess the fact I had told him and other members of his team that I wanted to buy the vehicle and had pre-approved financing already, truly meant nothing. Mr. Sinclair did offer me another vehicle, "to meet his numbers he was willing to take off $1000.00." However, that vehicle was not what I was looking for so I declined. The moral of the story is always check into a dealership before you spend your hard-earned money. Good thing I called before driving to see the vehicle! The advertised price should be the correct sales price. I will be filing a claim with the FTC (Federal Trade Commission), an organization who clearly frowns upon false advertising, and the BBB.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad customer service after purchase

By Barb on 8/2/2016 at 10:42 PM. Helped by Everyone.

Paid car off early, entitled to partial refunder of gap ins. 7 phone calls over 7 weeks, even to Mr. Sinclair Can't get refund, hardly any calls back. Now filing with BBB

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great management

By kifah1988 on 12/16/2015 at 4:58 AM. Helped by Kevin and Jane.

Wow... Until I encountered this dealership, I always thought company mottos were simply meaningless and decorative artificial quotes that were used to catch the average consumer's attention. Let me tell you, the team at Dave Sinclair truly live by their motto: "If it's not right, we'll make it right!" I initially had a few minor issues and concerns in regards to the truck that I was interested in. They were extremely patient with me and answered all of my questions and reassured me with their extensive knowledge of their product. Ms/Mrs Schroeder (the manager) was extremely helpful and would even call my number personally to answer any questions I might have had and to schedule an appointment to test drive the truck I was interested in. Nowadays, managers only seem to come out whenever the costumer is close to buying a vehicle and there is an issue, which is sad. This was not the case at Dave Sinclair. The manager went above and beyond in order to gain my trust and my business, from the beginning I just felt very comfortable and felt like I could trust her all the way. This for me, is VERY important. I also felt very comfortable dealing with the salesman assigned to me, Kevin, who is awesome and instantly built some rapport with me (his son is also in the Army and went to Basic Combat Training where I am currently stationed at). It is small details like these that gain my business right away, they assigned someone they knew wouldn't screw me over, in the Army we are all pretty much brothers and sisters, screwing over a fellow battle buddy of his son's would basically be like screwing over his son's brother or best friend, at least that's how I would feel if anyone in my family tried to screw over another soldier. Anyway, (getting off topic here) Kevin gave me the best deal from the get go. How do I know this? Well, I always shop around before buying a vehicle, no other dealership came even close to the deal Kevin offered me. Except for one dealership, HOWEVER, their truck was a 2WD and NOT a 4x4! I was skeptical at first, so I looked up the VIN and the truck was clean and clear. No damage, no scratches, nothing... This was one of those times where the saying "this is too good to be true" was actually false. The deal was good, and there was no catch, no hidden fees, just good customer service and a deep sense of caring for their customers. EVEN the general manager came out to shake my hand and answer any questions I had, I've never experienced that before at any other dealership. In conclusion, I am extremely glad I drove two hours in order to visit this dealership. I am stationed in Fort Leonard Wood and the dealerships around the base are sketchy. These guys took care of me and even gave me a military discount along with a military cash rebate, without me even asking! Dave Sinclair is awesome (how many times have I used the word "awesome" already?) and I will definitely be coming back again whenever I need to purchase another vehicle. So if you want the best trade in offer you can get (with no low ball offers like some other dealerships) the best deals on vehicles and the best customer service experience, make sure you come to this dealership first! Trust me, it will also be your last stop! =] P.S. Make sure you request Kevin, he will take care of you! When dealing with the finance guy, remember to be clear about what you want and don't want with the purchase of your vehicle. Like in any other dealership, ALWAYS check your numbers and make sure everything is good to go in order to avoid any hiccups along the way! If you have any issues (which I highly doubt you will at this dealership) make sure you contact Ms/Mrs Schroeder! She is on YOUR side and will gladly help you out if any issues or concerns arise. Sorry for the long review! That's how good these guys are!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service. Herb You Are The Best.

By Chevy Truck on 6/7/2015 at 4:32 PM. Helped by Herb Adams and Dave Sinclair Jr..

Dave Sinclair and Salesman Herb Adams were Great to Deal with.I got a Great Deal and Excellent Customer Service . Great People. Great Service.Great Offers.Great Prices. Can not Thank you all Enough.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great service dept.

By jimmyd on 5/7/2015 at 2:58 AM. Helped by Neal, don't know the rest..

I have been using Dave Sinclair service dept. for the last three or four servicings since I discovered they opened a dealership in my town. They are a great bunch of guys and take the time to talk with me about what needs doing or even what can wait. They have worked me in on short notice one the time I needed it. I only gave four stars because I haven't bought a car from them yet. We'll see if they get that fifth star then.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is a no BS dealership

By theskyeandi on 3/19/2015 at 2:24 PM. Helped by Kevin Warren.

Going to the dealership is always something I dread. I hate getting up there and being watched like a hawk the second I drive on the lot. I despise the cheesy over used lines, and the overly pushy salesman. The entire car buying process is just the pits these days. This is especially true once you find one you like. Check it out, spend hours working out a price, lots of BS back and forth between you and the salesman, waiting for 20 plus minutes at a time while your salesman talks to the manager about who knows what. Then you finally work out a price, which is too high compared to what you wanted, or probably financially needed, to pay, and go into the F&I office. It is here where they try to push you (or even scare you) even further into buying more things you don't need or even want, adding "only just $10 here" or "only just $5 there" onto your monthly payment. It's just terrible. After that, you leave the dealership with your fancy new car, feeling like you were pressured and jipped. It's never fun, not from what I've experienced. And let's not even get into all the lying that goes on so they can try to get the most money for the car. It's kind of ridiculous. For all these reasons, I was dreading going up to the dealership last night, march the 19th of this our year, 2015. I was turned off by the thought of it. The long drive out made it worse, I'm from St. Louis, took us about 45 minutes to get there. I didn't want to be there, but I wanted that car. I set up an appointment ahead of time so I didn't have to wait around for an available rep, although I've had to wait with appointments before. The dealership was pretty empty when I got there and my appointed sales person (Kevin) took care of my wife and I nearly immediately (almost never happens). We took the car for a brief test drive and came back. I new I wanted it, so I jumped right into numbers. I did some research on the vehicle's value before coming in, and presented my offer accordingly. He mentioned he may not be able to do that, but he would see. I thought for sure he'd come back with a number in the middle and we'd be back and forth for hours. Much to my surprise, he came back within 5-10 minutes, and with no BS, accepted the offer (which was a reasonable one, not a low-ball). It was fantastic. From there, the F&I guy took care of us, and we were done with F&I within another 5-10 minutes. Over all, the entire process took little over an hour. I've spent entire miserable nights in dealerships before, arguing over price, waiting, screwing around in F&I, and still had to come back the next day to work out a deal. This was a flawless experience, nothing like that; quick, painless, no pressure, no BS. I recommend this dealership to anyone who wants to get a car but doesn't want to deal with the typical drags of a dealership, these guys really work for your loyalty as a customer. I've never been there before last night, but hanks guys, you did a great job, I'll likely be returning in the future. P.S. Kevin's a good guy to work with. Not your typical cheesy dealership type. Not sure about the other workers there, I only met with Kevin. If they're as nice as him, then that's even more of a plus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing visit

By mandi88 on 7/31/2014 at 3:13 PM. Helped by kevin warren.

I took a friend and wasnt even planning to buy. They had to make me crazy offer for me to even consider it. Kevin made me that offer I couldnt refuse and got me out of an upside down situation on a car that needed more work than I could do into a brand new avenger. Im in love. He was friendly and very helpful. I would suggest this to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless car buying experience!!

By swood29 on 7/25/2014 at 2:52 PM. Helped by Kevin Warren.

My husband and I recently purchased two new vehicles at Dave Sinclair. Kevin Warren was pleasure to work with, he kept the whole process smooth and painless. He was fully knowledgeable on all the features and safety of our vehicles. I will be recommending the Dave Sinclair dealership and Kevin Warren to family and friends. Thank you again Kevin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The absolute best car buying experience I have ever had

By wcw1911 on 7/24/2014 at 3:01 AM. Helped by Kevin Warren.

The team at Dave Sinclair Chrysler Dodge Jeep are spectacular. They worked over time to get things taken care of, staying past normal hours to get it done. I just can't say enough about how pleasurable an experience Kevin and the rest of the staff made this experience. These guys are just awesome to work with, and our salesman Kevin is a rock star. Knowledgeable about the products we were interested in, we told him what we wanted, and working with him made it happen. I highly recommend him and the Dave Sinclair dealership as a whole!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!

By LSandeen on 5/24/2014 at 3:57 AM. Helped by Kevin Warren.

Kevin was great to work with and got me a great deal. He was very knowledgeable on the features and how everything worked. love my new Jeep Wrangler!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great company

By hailee1988 on 5/24/2014 at 1:04 AM. Helped by Kevin warren.

Great service. Was able to get approved when no one else could. Two thumbs up. Definitely recommend Dave Sinclair in pacific. Great people and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By ktrolinger14 on 4/27/2014 at 10:05 PM. Helped by Kevin Warren.

We'd been rejected from multiple dealerships and had been told it was impossible for us to get approved. They just gave up and didn't care. Kevin Warren went above and beyond and worked for days to get us approved. He actually cared if we got a vehicle or not and now we have our dream car!!! Thank you to Dave Sinclair & especially Kevin!! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Friendly Dealership!

By Julie2964 on 4/15/2014 at 6:02 PM. Helped by Kevin.

I recently purchased a Jeep from Dave Sinclair and loved my experience! When you walk in even as flustered as I was it felt homey and comfortable. They have great costumer service as well. They were willing to work to get my in the car I needed and wanted. Without even knowing my dream car Kevin brought me straight to my Jeep Patriot! Everyone in that building is super friendly, and definitely worth the trip in there! Kevin not only sold me a car today but will sell me my future cars when I need one! They have my business for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership with the Best customer service.

By jerose898i on 4/14/2014 at 10:29 PM. Helped by Kevin.

We worked with Kevin on getting a new car. He and all the other employees in the building were friendly and nice and made sure we were taken care of with any needs we had. We loved that they do their best to work with you and your situation. Kevin especially doesn't like to give up on helping get someone into a new car they like. He asked us the price range we wanted and then showed us they cars avaliable in that range. He made sure we were satisfied with the car and when we were leaving made sure we knew if we needed anything or had any questions to not hesitate to come ask him. One thing we found even more likable was that he told us his goal wasn't to just sell us a car but to sell us our car today and again in the future. Well that is exactly what he accomplished. I will always come back in the future and I have already told so many people about the place. A few said until I told them how good of an experience I had they never considered going but will now check it out.

I would recommend this dealer.