Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went to look at a new truck,per invite,changed to an Edge.

By jimsisco on 8/19/2019 at 1:34 PM. Helped by Gary Mull.

I have used your dealership to buy several trucks,and now an Edge,always had good luck,and quick service. And now having trouble with this (review) not to hot on computers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful, great selection

By sagebrown420 on 8/19/2019 at 12:31 PM. Helped by Nicholas crump.

Nicholas crump was very helpful, he talked to me on the phone all day, had intelligent answers to all of my questions, and helped turn a bad situation into a good one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit for my 2015 Escape.

By Dave escape49 on 8/17/2019 at 5:04 PM. Helped by Matt Hackney.

Matt Hackney handled my extended service visit very well by keeping me fully informed and be that everything was completed as quickly as was possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By newt on 8/8/2019 at 11:36 PM. Helped by Pat.

In for a recall, dropped off the night before appointment. Work was completed in a timely Manner. The service staff was very polite & professional. Thanks, for the great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wheel alignment and recall

By Mark on 7/26/2019 at 5:39 PM. Helped by Matt.

Great service and professional staff. I needed a wheel alignment and the truck drives perfect. Matt did a great job. Thanks!! I will return to buy a vehicle from them when needed and always use them for repairs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Ford F-150

By F150-Ted on 7/24/2019 at 4:19 PM. Helped by Joe Schmitt , Tom Sinclair, JR.

Had a great experience this past weekend. I bought my first truck and the guys were great. It was a seamless transaction and I am extremely happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service Department

By roostergrl on 7/22/2019 at 7:31 PM. Helped by Tom Bedbury and Matt.

I have been buying vehicles at this dealership for the last 20 years or more. Always have had my service work done at the dealership as well. The service department staff are very accommodating even on short notice and always go the extra mile to satisfy the customer. I would not go to any other dealership in the area for a new vehicle or service department. Very satisfied customer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service

By Hikmat22 on 7/18/2019 at 5:42 PM. Helped by Michael.

The worst dealership I have ever been in They take 2 weeks to fix one hose They cost me rental a lot of labor 1st and last time I would be there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Visit forRecall, old change

By Sunshinegirl38 on 7/12/2019 at 5:34 PM. Helped by Don Kraus, T.PARKER.

I had great service and help there. They even found problems with my car and made me aware of them. I could had an accident if I didn't know what was wrong like the extreme wear on my tires from an alignment problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HAD MINOR DAMAGE TO FRONT REPAIRED

By ice cream guy on 7/12/2019 at 1:22 AM. Helped by DAVE SCHEU.

IT WAS GREAT...….EVEN THE PICKUP WAS VACUMMED AND CLEANED INSIDE.....WAS NOT EXPECTING THAT …….. FRAGRANCE INSIDE SMELLED OF NEW VEHICLE!! DAVE SINCLAIR LIVES UP TO THE STANDARD THEY PROMOTE!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By Amwest on 7/11/2019 at 2:37 PM. Helped by don't remember his name.

they provided excellent service in a timely manner. I came in for an oil change and it was done within 1 1/2 hours. Excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Tim on 7/11/2019 at 12:22 PM. Helped by Gary Mull.

My car buying experience was a great one. Gary was informative and patient as we looked and test drove several vehicles. He helped guide us to a new ford escape and we love it. Thanks for being kind and caring!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Dealer bound by Ford

By nitpicker on 7/10/2019 at 1:36 PM. Helped by Service writer.

recently I had my truck in for service for a rattle in the engine they followed the tsb to the letter that was put out by ford, after this was done the noise was still there and they told me that they couldn't do any more because that's the way it is supposed to be, knowing that the rattle still exists by the dealer ( Dave Sinclair Ford) you would think that the dealer would take a chance knowing that a normal vehicle doesn't sound like this and try to do some thing about it, but they wouldn't cause they were bound by Ford this just goes to show that the Ford Motor Co only cares about making cars and doesn't care what goes on after the dealer makes the sale, nothing against the dealer but if I knew that Ford was going to treat customers like this I would have not bought another Ford and just stayed with Gm trucks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, friendly service

By cayacays on 7/9/2019 at 11:11 AM. Helped by Joe Schmitt, Denny Willard.

This dealership truly seemed to have a friendly, family environment. The employees that I worked with took the time to make sure that I was comfortable with each step and was honest and friendly each step of the way. I will be making the drive with any future Ford purchases!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service department

By Ford@01jaf on 7/2/2019 at 6:09 PM. Helped by Matt Hackney.

Great service as usual and it’s always a pleasure dealing with Matt Hackney. I’ve purchased at least six vehicles from your dealership and Matt is always my go to guy. Just purchased a new Ecosport from another dealer last Saturday but I’m sure you’ll be seeing it before too long. Thanks for the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE SAME AS ALWAYS......EXCELLENT

By Chicago proud on 7/1/2019 at 5:47 PM. Helped by MATT HACKNEY.

GREAT RELIABLE SERVICE.. THIS HAS ALWAYS BEEN MY EXPERIENCE AT DAVE SINCLAIR FORD, WHETHER IT BE FOR SERVICE OR FOR WHEN I NEED TO PURCHASE A VEHICLE,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair deal

By Bob on 7/5/2019 at 12:27 PM. Helped by Don't know.

I was able to find the car i was looking for at the price i wanted. They where friendly and helpful. Only thing they could have done better was not be so pushy with the extended warranty, which i did not get.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfaction Guarantees Repetition

By Getaway with Ford on 6/27/2019 at 9:24 PM. Helped by Cheryl, Mitch Wright, Sam Gianino, Mike, Caren, the ladies at the Customer Service desk.

My husband and has done business with Dave Sinclair for MANY years. For me, it has been just 6 1/2. This visit was unplanned and this time, the website was utilized to get a "handle" on a future vehicle. Based on the informative site, the already amazing track record held by the Service Department (Cheryl, Bruce, Tom, Craig, Matt, Patrick, etc.), and our friendly Sales Associate, it's a no brainer to just keep doing business with Dave Sinclair.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Sales person

By Fordbuyer on 6/24/2019 at 12:19 PM. Helped by Cindy Hutchcraft.

Cindy Hutchcraft was wonderful. She was knowledgeable about the cars and was fun to work with. I would give her a 5. I scored a 4 because of the slowness of the finance department. We had to wait almost an hour for finance to finish up the sale. It sounds like the dealership needs more staff for finance. That being said I would go back to them for another Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Oil Change & Maintenace

By Patty Pautler on 6/20/2019 at 8:36 PM. Helped by Matt Hackney.

Third time that I have left DSFord paying for and only receiving an oil change!!!! Great 2009 Ford Focus and happy I've continued my service and maintenance with DSFord! Thank you Matt Hackney and DSFord mechanics for keeping my car well maintained. Using DSFord service department really pays off in the long run!

I would recommend this dealer.